This location was decent in my two most recent visits. The staff was helpful and friendly and I was…read morepretty in and out while getting an upgraded watch from Gizmo to apple for my child. I took a star off because the employee told me setting up the new watch would be simple and done and home and that was NOT the case. It was a huge pain actually. I recommend setting an appointment before you go to avoid long waits. My second visit to drop off my trade in was super easy and took less than 5 minutes.

communication is terrible. hints of racist remarks about not bringing my phone back when trading in…read morea phone for a new model. bad service and bad communication overall.

Closest entry is from the JCPenney flagship store , continue on the first floor walk into the mall…read moreto access Apple Store . Apple Geniuses at the Brea Mall location are friendly and knowledgeable. My daughter's phone kept shutting off even when it's at 89% battery charge . To no avail her phone was not working and still continues to shut off. The explanation is that the brain of the phone is broken and can't function properly. We ultimately traded the defective phone They all have helped with my daughter's phone . Ultimately the Cat - she tried to fix bug / battery issues Sandy - she helped my daughter set up the new phone with AT&T carrier Joey - he assisted in setting up new phone with my daughter.

Went there yesterday to check it out, and this will be my Apple Store I'll stop by until Victoria…read moreGardens finishes its renovation. Very nice and clean, it does get packed on Sundays but not as bad as Victoria Gardens. Did the Apple Trade In Earth day promo to treat myself for my birthday with new watch bands, all is well. The staff is really nice; and the Apple specialists are friendly. I even bumped into Kimberly who is temporarily working at brea, she's one of the specialists from Victoria Gardens as many of those employees are temporarily working there due to the other store's renovations scaling down the service. They have interactive displays of accessories that the older stores don't have which is really cool. Location wise it is neighboring chino hills so it doesn't seem really far like Victoria Gardens, just a few minutes more than what I would expect.

Too far and didn't seem to have expertise on cameras. Was…read moredisappointed in response by the entrance greeting.

If your looking to sell a phone this is the best place to go. Pull up and Nathan will take care of…read moreyou. If your in southern Cali this place is ur best bet if ur not in the area just mail in your phone trust me there prices are on the top!!!

I am surprised that I am one of the 2 anomalies that have experienced good service. But then again,…read moremost people will write the "not great" reviews over the "positive" reviews especially since this is a customer service based as opposed to food service. This Spectrum Store is located on the other side of the Trader Joe's on Imperial, and is across from the Sit 'n Sleep Mattress Store. With any Trader Joe's locations, the parking is always not great so it also translates into limited parking for Spectrum Store customers as well. Most of the time, unless urgent, I always make a reservation because then I know that I will hopefully be helped within a certain time frame. There is a tablet for customers to check-in for their reservations, right as one steps into the store. There is a monitor (to the right) that will show where the reserved party is, or where the walk-ins are. The employees will call your name and one will head to their kiosk. Most of the time I go, I do not have to wait too long (maybe 30 mins max one time on the weekend with a reservation), which makes sense since most people will be stopping by when they are not working. We've always had our questions answered and treated with respect. Yes, they are busy and people come in with questions in regards to their multitude of services (internet, mobile, cable, and phone). Yes, some customers ahead of you may ask many questions, or may not know how to ask their question for the answer they are looking for, and the wait time does take a bit longer. For certain things, I find it easier to stop by a Spectrum store to get my answers (sometimes) than to call their help line, which is not bad also because it is always a U.S. based customer service representative who answers.

I came here to return outdated equipment. I had an appointment for 12:30 but decided to head in…read moreearly and I'm glad I did. Several people were already waiting outside before the doors even opened. I can see this place being very chaotic and why it's got terrible reviews. Employees don't stop people from cutting in line. Parking is awful because of the shared lot with a very busy Trader Joe's.

We had not visited this AT&T store for some time and were very pleased to be assisted by Don and…read moreJustin. They spent considerable time in helping us upgrade our services much to our advantage. Again, quite a contrast to my review from 2021 which would indicate that the service here has greatly improved. I highly recommend this AT&T store

Originally it was a very smooth experience in April where I was able to confirm with the store they…read morehad the device and they were quick to take down all of my information and confirm my pricing but it all went downhill from there. For the next 3 months, I'd have to fight with AT&T Customer Service regarding my bill being incorrect (charged $32/month over what I was initially quoted) and them constantly pushing it off by saying they fixed the issue (but it turns out they were only manually adjusting the bill each time without a permanent or correct fix). It was not until this month where the AT&T Customer Service finally confirmed for me that they had initially misquoted me the price and promised a promotion that was on my quote but not eligible to my address and their initial solution was to open a case for me to follow up on and draw out until August when I would be incorrectly billed again. At the end, she was able to help me apply another courtesy credit and also cancel my service, but will not be returning to this location and would not trust any of the numbers they give you as the store, billing and sales department seems to operate differently, separately and can only point fingers at each other.

Contacted Payam 1st thru phone. Asked for a quote to replace…read morean iPhone XR screen. Payam gave mee a quote over the phone & after I disconnected the call. He texted me a photo of his kiosk along where he is located and the quote info. Really nice guy and as promised, It took 10 mins to replace the screen. Highly recommend getting your phone screen replaced here. Will definitely be back for future repairs. Great customer service. His pricing is really great because I did call around to get quotes from other local repair shops and his was way way less. Located in Brea Downtown. Across the streets from Cha Cha Cantina & Bruxie. Almost in front of Edward's theaters.

My rating has upgraded to zero! The man maybe owner didn't give his name, he called from an unknown…read morenumber. The charges were reversed from the credit card company. The credit card company gave him an opportunity to dispute however they said they did not get a response therefore charges were reversed. He threaten to file a police report, I told him go ahead. I said you failed to repair the phone correctly and did not communicate until now because the charges got reversed. I do not recommend this establishment whatsoever!!!

Took my daughter's iPhone SE (2nd Gen) to repair the camera and replace the screen protector. The…read moregentleman who helped us was super courteous and professional and repaired the phone while we waited. He did an excellent job for a very reasonable price. We were so happy with his service that I went back to have him put a screen protector on my iPhone, as well. I'm definitely going back when I need to replace my battery and any other phone repairs!

Bad service. Waste of time and was reluctant to give a refund after products did not work. I have…read morenever left a 1 star review in my life and this will be the first.

Friendly staff. Fast turnaround on my iPad repairs. Also, when doing research, they were priced…read morebetter than other repair centers.

I brought my Son iPhone to get fix They did an amazing job…read more Everyone in here is friendly and very professional.. they get things done fast