Stay away from this location and Markus. I switched carriers from Sprint to TMobile and I was told by the sales rep that my Sprint phone would be paid off in full by them once I made the switch to T-mobile which I did. A few weeks later, I receive an email from Sprint saying I have an amount due on my Sprint phone. read more

Dillon took care of me when I was visiting from out of town. I don't understand most of this phone lingo and electronic talk. He simplified everything for me, so I could keep up and figure out the best way to fix my phone. Problem was fixed, I'm happy. He seems very genuine and really loves what he does, it shows in his work ethics. read more

This has got to be the most unprofessional location I have ever experienced. The staff of workers don't seem to think they work for T-Mobile but for themselves. The customer service rep looked at me as if I was garbage refuse to give me my merchandise that I paid for a replacement wanted to figure out why I was not happy with the device that I already filed a claim with which was none of his business I was there to pick up on a replacement phone not to question me why I didn't want this other phone he turned it into a personal vindictive and when I became assertive they want they kicked me off the store and not gave me my merchandise that I paid for I'm a six plus year customer and they treated me like total s*** plus they were playing Latin music in the background so basically they do what they want and they think they work for themselves when in reality they work for T-Mobile and they seem to have forgotten this very unprofessional never will I go there to that store again and I will not recommend that store to anyone T-Mobile you need to really check the store and the staff because they're very unprofessional refusing my merchandise what else all I want was a pickup exchange they want to sit there and drill me why I don't want this phone it was never updated in the first place so unprofessional so disappointed never will I go there again read more

T-Mobile - Flower - Mobile Phones Near Me - Daly City, California

I came in with a problem with my phone and Vanessa was not helpful at all. She was extremely rude, and her advice was to download an app when my phone was having trouble even turning on. After explaining that crucial bit of information to her yet another time, she told me to call a number to check my warranty. She was vague about some machine not working at their store, but when I called earlier they said they had an onsite technician there to assist phone problems. I walked out, but decided to try again to get a clearer answer as what to do next. I understand having a bad day can hinder someone's customer service skills, but it seemed like she genuinely didn't want to help or was just terrible at her job. However, another guy in there explained the situation, and recommended going to Tanforan for some assistance instead. read more

It's always a hit or miss when you go into any mobile store I feel. You won't be disappointed here! The store was a bit busy when I walked in, but the staff was friendly and worked fast! I was seen fairly quickly. Randy helped me out. It seemed like a lot of the other workers would go to him to ask certain questions. He was very knowledgable about all the products, which made me feel at ease! Definitely only go to Randy if you want the best service and advice at this T-Mobile! read more

Went in not knowing what to do about my broken phone, and Joel was awesome. Super friendly and great customer service.

Terrible wait time. Minimum staff. False expectations. We came in at 12:05pm and checked in. The wait time was a projected 25 minutes. They didn't see us until passed 1 pm. Their pace was slow and it would be better if they could update the projected wait time. read more

I came in to drop off my phone since I had a new one sent to me and was told that I may not be able to do it because there is an issue with their system but that they could try. I ended up having to be added onto the account for access so I had to leave and come back. When I came back, I spoke with Martin and he just said they weren't able to do it at all. I told him I spoke with an associate earlier and they said they could try at least but Martin refused and said that they tried yesterday and could not do it so they would not try. So since the system doesn't work I now have to go to the post office and purchase a box to send it out and risk it being broken or lost. 0/10 would not recommend. I know this is not an issue that the employees can fix themselves but Martin could have at least tried just like the associate earlier had offered. read more

I did an upgrade this past week and I had a great experience at this location. The staff there is really friendly and nice. They took time to answer all my questions. Dellal was the rep that helped me. I will for sure go back to this location over other stores in the area. Very happy about my new phone and plan! read more

My boyfriend and I went into this location tonight to switch out our sprint Sim cards. Larry helped us and was so nice and knowledgeable. Asked him some questions about the newer phones and he was super helpful. He has a great sense of humor. We'd definitely return to this location to visit him again. Thanks Larry! read more

Called this store to see if they had the LG V10 in stock as I wanted to use my jump on demand and trade in my iPhone 6S Plus for a LG V10. Without checking, the rep said yes they had "PLENTY" in stock and to come down to pick one up. After resetting my iPhone, I arrived 30 minutes later and the in-store rep said they were sold out. I told him someone just told me over the phone 30 minutes ago that you guys had plenty in stock. He said they only had 4 shipped to them. HOW THE HECK IS 4 PLENTY?! I asked if he could check other stores to see if they had any and he told me they checked earlier and no stores had any left. He said they can only put an order for me and have it shipped to my house. I reluctantly agreed and went to the counter to place an order. The rep said that I needed to turn my FIND MY IPHONE feature off before they can place the order since I'm swapping phones. Since I had already reset my iPhone, i had to log back into my iCloud to turn off the feature. I didn't remember my credentials so the rep said I could use the iPads to reset it. That's fine, it was my fault for not remembering it. The iPad kept disconnecting from the store Wi-Fi which got me frustrated. After what seemed like ages and me yelling at the iPad, I finally got it to reset and the rep placed the order and I left the store feeling pretty frustrated. I went home and called another T-mobile store to test my luck and asked if they had the phone in stock. This time, the rep put me on hold and physically went to the back of the store to check. He told me he had a limited quantity in stock but would not disclose the actual amount. I rushed to that store and was able to trade in my iPhone for the V10 in under 20 minutes. I didn't like getting lied to because someone was too lazy to actually check their inventory and wasted my time. I also didn't like getting lied to because the in-store rep was too lazy to make a few calls. I've always dealt with a rep named Mindy. She is one of the nicest and most professional reps and would go above and beyond for the customers. Not sure what was up with the rest of the workers there. read more

Waited in line for almost a half hour for a Representative to help. Representative are helping people pick phones or what have you. They need more people to help customers! Disappointed! I will never come here again. The Gellert store has better customer service. read more

The associates here are highly knowledgeable: Emeraldi is like the Yoda of T-mobile, he is really nice and makes sure you get all the perks every time you sign with T-mobile, if you do your research T-mobile has stepped up to ATT and Verizon, Tim aka Tim who goes to the gym has been working in the cell phone industry for many years, he hooked it up with a 1+year subscription by buying a samsung note 4, Mindy was really helpful and nice too and I would say customer satisfaction is 5 stars for everyone! read more

Brought my phone in for a defective screen protector. I got ZERO customer service to resolve my issue. I got the run around that I needed to contact the manufacturer of the screen protector to get a warranty replacement. They said the insurance, that I pay for monthly, does not cover the screen protector. There's a new insurance option that would cover the accessory, but if I switched to that it voids my phone warranty (oh yeah, let me do that). Even after I told them their store employees provide no customer service, including other previous issues, that I'm considering leaving Tmobile, I got the deer in the headlight stare and insincere "I'm sorry". Just shows Tmobile's lack of customer service and concern about customer retention. read more

The wait isn't that bad and people that work there are generally nice...BUT I wish they guy that helped me did not try to sell me an iPad so intensely for like 10 minutes. Saying I need a tablet for my job and all. I really don't ,sir. You see, if I think I need it, I probably have it already. And turns out he did not helped me out completely with what I went in to the store for, thus I have to call customer service the next day to finish my process with Tmobile. poop. read more

I was just in this location ready to purchase my iPhone 12 and was asked to leave because they were closing. Instead of asking what I needed or if there was something they could help me with, the staff ignored me. Guess it's time to switch providers again ! :( read more

Came in earlier to activate my iPhone 12 Pro. Terry helped me out. He was very helpful and fast. Great customer service!!

Can't call out. Return Samsung dung for repair. "we can't fix this," says, J. "Would you be interested in a new phone?" I reply, "why would I wish to buy a new phone when an older, simpler phone doesn't work?" J repeats his mantra: "We can't fix this." I say, "Why not?" "I don't know how," says J. "We just can't do it. Would you like to buy a new phone?" No, I say and after he distinguishes the t-mobile store from the t-mobile company, I suggest that he call the t-mobile company and talk to their tech people and fix the thing. He fiddles. Rome burns. I make a scene. It's old people, J is thinking. wouldn't the world be a better place without old people. But now suddenly he fixes it. Went to settings and made everything nice.... and later in the evening, in the realm of martinis and women wearing eye shadow I realize how merciless the mobile phone business has become. Always was, of course, and Sprint was the nastiest... But if I were you I'd go somewhere else. Avoid scams high and low. From the White House to the t-mobile store.... read more

Beware of the sales representatives that ask if you want to change your plans. Came into the store to fix our 4G WiFi hotspot, since T-Mobile decided to disable it. The sales representative assisting us saw on our account that we were paying $150 for 4 lines and that the new plan they have is $120 for 4 lines. So we opted in and this guy apparently didn't know what he was talking about. The next billing cycle our bill went up to $180 for 4 lines the next month. After contacting customer service over the phone, the new plan only has 3G WiFi hotspot and does not have 4G WiFi hotspot instead we were charged $10 for each line. After many calls with customer service over the phone we were able to revert to out old plan. This location has very sketchy business practices, when switching carriers, the sales representatives would open new lines with expensive devices before actually porting your devices over. Pretty sure the sales representatives make commission of some sort when they open or make changes to accounts. After messing with my account, the autopay suddenly stopped working and we were charged a late fee and various charges. Avoid this location at all costs. read more

Jomil and Dellal helped me fix what Justin did to me at the Gellert store. They were both working as a team on my case as I had a few requests. They very knowledgeable and on the trigger. They alerted my Plan and even upload my get out of the red bills so they make sure it's done properly. 5 stat service and attitude. Thank you Mohcen read more

Upgraded my Iphone Xr to an Iphone 12 Pro Max. Larry was super fast and helpful. Excellent customer service and made my mom and I laugh with his jokes. read more

Staff are super cute and give amazing customer service. Such sweeties! Thank you to your team for your great assistance and making the switchover to T-Mobile smooth. Happy holidays! read more

I hate the customer service. I wanted to buy IPhone 8 plus and visited the store. Unfortunately there was only black color left and I wanted silver one. The lady told me that I can order and it will take 2 days to ship. I has been a week I still did not take the phone!!!!! Why do they lie the customers???? If takes forever they have to tell the truth !!!! Is it the way how you sell phones ??? They also charged me for express shipping fee. It's a rip off on bright day. Please learn to be truthful!!!!!!!!!!! read more

Sheridon is so helpful! Highly recommend going in store and having him help. Can't miss the guy with the long hair!

Do not go to this T-Mobile unless you can spend 30 minutes waiting for help. They are understaffed at this location

This store sucks!!!! Had to wait an hour but no one told me in the beginning that it will take that long! They seriously have 4 staff but said only one can help with the plan! What the hell was that all about?!?? They told me after I waited half an hour to go to the Gellert branch coz they have more people but when I called the store, they were closed! Wow! And when I asked the lady how much longer I have to wait, she was like I have no idea and being so rude and unapologetic! I am so mad! This place sucks like balls as so the employees! read more

I recently visited westlake branch today. There is two guys and a girl working. Their service was far from satisfactory. Especially one of the two guys was giving us attitude. Maybe because we went there for tech problem, not to buy a new phone. Even when you don't get commissions, we are still your customers. TREAT US NICE!! read more

Big thanks to Justin the store manager for helping out with an issue with our account and billing. After calling T-Mobile customer care several times for hours we were advised to seek help in-store. Justin was extremely patient, empathetic, and willing to hear our concerns after explaining the difficulty my family and I had with Customer Care regarding the long-standing Billing/Accounting issue. I say give Justin and the team a promotion for the smooth help when help by phone with TMobile Customer Care was difficult. Justin went above and beyond and is a truly genuine person! Thanks to Daniel as well for listening to our concerns read more

Louis is really the best!! He really went extra mile to help customers and really try to put himself in others' shoes. I really appreciate your help. Great customer service! Thanks again! read more

This is the worst T-Mobile store in Bay Area. Staff is not helpful and don't explain you anything. Even store manager Jomil is the same disrespectful and not helpful. I've had the worst experience ever here! Zero respect and customer service read more

I came here a little while ago and I was planning to buy an iPhone 7 plus, but I left when the employee started talking to me. He was really rude. Never coming to this store ever again!! read more

My brother and i went there yesterday to get a new phone, and this lady her name is vanessa for some reason doesnt seem happy with her job or maybe shes having a bad day? I dont know her reason but c'mon! Be professional, if you are not happy with your job, go ahead and quit! We dont want to deal with your attitude! read more

Joe (curly hair with glasses) should be fired for being lazy and a liar. I had just spent over $700. for a new iPhone 5s last week and came in to have my contacts migrated and he told me that the machine was not updated to handle the 5s. I asked him to call the other stores to see if they could do it and he basically refused and said none of them can. The next day I went to the Serramonte store and was helped by Sharidan with the contacts migration and out in 10min. Joe is either a lazy liar or an incompetent moron, either way he should be fired. Very poor customer service. read more

I have been a customer for like four plus years and I was without a contract for 6 or more months then I lost my blackberry . Since I talked the guy into giving me the Sam sung Galaxy s for 50.00 (I'm not mad at that price for an android device) I once again am in contract however with and up graded phone and 79.99 unlimited everything and I need everything....cause I talk and text and text and check in and face book constantly read more

Best service ever Miguel M and Harjot helped me with all my problems and they were patient and very nice, I had so many issues with my account and the both helped me with every single one. I recommend going there and speaking to either one for any issues with your phone or account. Great customer Service !!!! :) read more

Reggie is the worst! He has no idea what customer service is about as if he never went through the T-Mobile training process. There's a few other workers there who have no clue what is in the stores inventory. That or they are just plain lazy. Avoid this place at all cost. Take the extra trip to the Colma or Serramonte locations instead. You'll be glad you did. read more

Sheryl was extremely helpful in helping me making my bill cheaper. She was very knowledgeable in making sure I only pay for services that I use. I was paying for unlimited data when one of my lines was not even using any data (moms phone.. she's still learning about the Internet) I had a very good experience here and I was in n out within 20 minutes. In today's world too many people rely on computers iPads virtual assistance. But none of those things can replace human interaction. I like T Mobile no pressure sales approach. I would definitely recommend to my friends and family. read more

Came in today to get a screen protector. I was helped out by Mindy. She offered to place it on for me as well. I agree. Pretty quick process, I'd say. She knew what she was doing. She used tape to pick off all excess lint which is a pretty cool trick. Screen protector was applied and I left. Came back because I'm OCD due to the glare of a piece of lint. She did everything she could to get that piece out and it was awesome. Absolutely accommodating to my pet peeve. She probably did everything 3-5 times til it was perfect. I promised her a yelp review and here it is! Thanks Mindy! You customer service is amazing!! read more

Mindy helped me add 3 lines. Super nice and super helpful. Answered all my silly questions. The manager was exceedingly courteous as well. read more

T mobile is the worst carrier. Every time I have problems with them and when I try to solve it they find something to make me guilty. Their promotions have a lot of hidden fees. The promotion which says buy one get one free ended up being not free. (With all fees and stuff I paid almost for 2 phones). People in store, they don't explain everything about promotion. Still waiting to unlock my phones. Do not use this carrier. Go to Verizon or at&t or smth else. read more