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    T-Mobile Experience Store

    2.8 (27 reviews)
    ModerateMobile Phones
    Open 10:00 am - 9:00 pm

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    4 months ago

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    6 months ago

    Awful management of wait times and customer service. Worse yet, they don't seem to care!

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    Verizon Authorized Retailer, TCC

    Verizon Authorized Retailer, TCC

    2.3(16 reviews)
    0.0 mi

    Located inside Montgomery Mall at a kiosk just off the main hallway (at the end of the Cheesecake…read moreFactory hall main intersection, not the Macy or Nordstrom halls), we were walking by and asked a question about my Verizon account. Tushar was able to access my account, and I gave him permission on my phone to allow him to see it. He was able to look up the information and explain why I could not add an option because it was already enabled without making me feel stupid. He was most respectful and helpful. He explained the current discounts and features and limitations of our plan and the two levels of upgraded plans and how much the bundled perks such as Netflix and Max could be added for $10 a month which would be a good savings off buying those service individually. He explained which phones were eligible for an upgrade, costs, and how much it would be to get an Ultra or Max version. All in all, Tushar, was extremely personable, helpful, and went above and beyond to be helpful even though I was just stopping by to ask a question which had no financial incentive to him. I thought he was much nicer than the Verizon representatives I had worked with at the Verizon store near me before it closed. I was glad to know where he is for our future Verizon needs. Tushar is the store manager.

    Excellent service! Young, smart and helpful team. Fixed my problem in no time. I really recommend…read morethese guys!

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    Verizon Authorized Retailer, TCC
    Verizon Authorized Retailer, TCC
    Verizon Authorized Retailer, TCC

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    The FIX - Westfield Montgomery - Left: repaired laptop.  Right: original screen recovered from shop.

    The FIX - Westfield Montgomery

    2.6(47 reviews)
    0.0 mi

    Came here to fix my phone. The store is small, neat & fully stocked with products…read more I went to the only counter, in the back, to inquire about some issues my phone was having, and the lady who was sitting there was eating, lol. Now I completely understand the need for food but maybe go in the back of the store to eat. There were three employees working so I don't understand why she had to eat at the counter?! I mention this because I had to wait for her to put her food down, wipe her hands & finish chewing before she could speak to me. Even though she was friendly and had a big smile on her face, it was very off-putting & made me feel like I was interrupting her. This overshadowed my experience because she continued to eat at the counter/cash register while she worked on fixing a phone (she's eating & doing repairs)! Another gentleman jumped in and assisted me while she just smiled with her hands & mouth full, lol. Sorry, but no one wants food soiled hands on their phone or to deal with someone who has a mouth full of food. I laugh because it was sawkward The gentleman took care of me right away but his demeanor was a bit interesting and I couldn't tell if he was genuinely trying to be helpful or was actually being sarcastic & lecturing me about my phone issues. I came here for help because they are the experts, not me, but I left feeling unsure what to make of the whole experience; I did indeed feel lectured but would like to think positively that he is just like that & was truly trying to be helpful. Obviously, customer service could be improved upon but I will say that all in all, I was helped in a timely manner and they were polite enough. As for what other reviewers have said about the quality of the products being cheap, well I have a new life back into my old phone. So far so good for me...

    I bought a iPhone case with lens protection which was advised by a man staff in the store at 3pm…read moreAug. 7. The case looks good and service was nice. But I noticed it didn't work because the case covered a small portion of the Len that gave a shadow on the photos. I went back to ask for exchange Aug 8 before 3pm. The lady was so rude and told me that no exchange after seven days and the only option she gave me was buying another one. Fortunately, the man who sold me the case came back and did the exchange for me. There's no sign saying no exchange after 7 days in the cashier and the receipt says no refund ( not "no exchange" ) after 7 days of purchase. I should give 4 stars to the gentleman, zero star for the lady, and 2 stars for the store.

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    The FIX - Westfield Montgomery - Cell phone repair is a simple and easy way of safeguarding the investment of mobile phones against malfunctioning and breakage.

    Cell phone repair is a simple and easy way of safeguarding the investment of mobile phones against malfunctioning and breakage.

    The FIX - Westfield Montgomery - With the help of our professional phone repair services, any type of your phone-related problems can be sorted out

    With the help of our professional phone repair services, any type of your phone-related problems can be sorted out

    The FIX - Westfield Montgomery - The FIX has affordable, fast, and high-quality iPhone screen repair.

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    The FIX has affordable, fast, and high-quality iPhone screen repair.

    T-Mobile Experience Store - mobilephones - Updated June 2026

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