I went in this Frisco location on Sunday 2/15/26 to see what plans Verizon was currently offering…read more I met with Willie White and he helped me and my family with the best plan for us. He is extremely knowledgeable,patient and very helpful! The rest of the staff was very nice to everyone they helped as well. Very nice experience!

AVOID this store. DO NOT WASTE YOUR TIME or MONEY. Worst…read moreexperience ever. The customer rep even decided not to attend me and walk away. They are only interested in sales, if you need help on any other topic, you are better off on a different location. My recommendation is to go to Best Buy. From the Store Manager to the other customer reps,, they all need to go back to business school and learn what truly customer service is all about.

After dropping my phone , and it switching back from sos/no sim/then reception every few hours I…read moretook it to this location and they switched me to E-sim in less than a minute. John was super helpful and I kid you not I was in and out the door within 2 minutes. 10/10 experience.

If you go here...prepare to get scammed!!!!!…read more Long story short, my wife needed a phone cause hers wasn't working and after calling around they were the only location close by who had the one she wanted. I go in and the guy is super helpful. Explain I don't want insurance (we use AppleCare), cheapest line possible (to get the deal on the phone) and to move the phone and the number to her current line. Everything looks good. Fast forward 2 months and our bill is astronomical. Turns out he didn't just sign us up for the most expensive line, he also took the liberty to sign us up for every extra possible at maximum charge. $120 a month for a line that we were told would cost us like $10 and wasn't even used. What a horrible individual! Not sure the guys name but he was the manager on duty. Total slimeball.

thank you Brianna for all your help. she was really attentive and patient. thank you This is the…read moreonly T mobile I'll be visiting

Excellent T-Mobile experts. Rather to come here than talking with a representative over the phone…read more Swap from sprint to T-Mobile and it was so easy and simple. Running a lot of specials. Carlos S was the best T-Mobile expert, he transferred everything so simple in less than 1 hour. Also the renovated the store and looks 5/5!

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.

I am new to the Dallas area and my phone had stopped charging and was bugging out one morning. I…read moreneeded to get it fixed ASAP because it is my lifeline being in a new area and I have no idea where I am going. I had to stop and get directions to this place and I finally found it. Doors said they open at 10 AM and their website says the same thing. It was 9:30 when I got there so I decided to wait. I waited til 11:15 before I decided to try to get home! Again, I am completely lost in this new area, and I had to drive around for an hour before I finally realized where I was and made it home. If they would have been open at their normal time this wouldn't have been an issue! Very disappointed this all happened and wasted almost 2 hours of my time not to get help.

Good experience, friendly service Will use again…read moreCost in line with expectations Good location

I took my grandson there to have his phone fixed. It needed the front and the back replaced and…read morealso needed work done on the inside. The employees were very friend, very helpful and very nice. They fixed his phone in a couple of hours. I highly recommend this place.

They were able to fix my iPhone 12 in 30 minutes!! And they…read moretold me what was wrong with it and it was only 125 bucks and they gave me a free screen protector!! Thank you so much for your service!!

Dr. Cell Phone at Stonebriar Hey Plano and Frisco peeps.. Warning.... Do not use this cell phone…read morerepair place. Really messed up an iPhone 15. Didn't fix the problem. Didn't take responsibility for the bad work. Unwilling to refund my money. Even when discussed the issue, took zero responsibility. DR CELL PHONE at Stonebriar. Don't go!

We had a great experience when we came to this location and were helped by Blake. He was very…read morefriendly, informative and patient with us when we needed to switch over phones. We will be going back and asking for him in the future when we need help with our ATT accounts.

The service provided in this store is TERRIBLE. There was a woman (possibly manager on duty) and…read moreanother associate sitting on the couch at the front door. Had others sitting at tables waiting to be helped.. The woman working as a floor manager and her employee walked away from me after trying to resolve my issue with my replacement device. The associate went to a random table near the front and just ignored me. No help or possible resources to try and get my device replaced. Forced to contact the corporate help number. Just go to another location, because the people working this store don't care about you or your issues. They hardly want to do their jobs I suggest AT&T corporate looks over the staff here at Preston & Warren in Frisco, TX. Myself working in retail and customer service understands the relationship between the two. I get there is only so much you can do but refusal to help the customer is unacceptable. The value of customers are not held at this location.

My wife and I purchased new Samsung phones. We needed assistance with the phone transfer. We were…read moresomewhat stressed when we arrived after dealing with another retailer that refused to help us with the transfer. Luis greeted us and offered to help us with the setup. He assured us that he would guide us and show us what to do every step of the way. He was very knowledgeable and talked us through the setup process. Luis was awesome and he handled the process with ease. He was very friendly, professional and answered all of our questions. We love our new phones. Thank you Luis for providing us with excellent customer service and a great Samsung Experience!

Poor Communication & Frustrating Experience for a First-Time Samsung Buyer…read more I've been an Apple user for over 10 years and finally decided to make the switch to Samsung with the launch of the Galaxy Z Flip 7. I preordered the Coral Red 512GB model on July 15th, excited to try something new and expecting a smooth process--especially since I ordered early. Today is the official release day (July 25th) and I was shocked to see that people could walk into the Samsung store and purchase the phone immediately, while my preorder was showing a pickup date of August 1st--nearly a full week later. This left me confused, frustrated, and honestly wondering why I even bothered preordering in the first place. I contacted Samsung support, and their only solution was to cancel my preorder and reorder at full price, losing all of my preorder discounts and Klarna financing terms. No one could give me a clear answer as to why my pickup was so delayed. It wasn't until my wife called the Samsung store directly that we finally got the truth: Samsung is fulfilling preorders in waves, and since I ordered on July 15th, I'm part of the second wave. They are currently only fulfilling July 9-11 preorders (Wave 1), and mine will be processed and ready for pickup on August 1st with the rest of the July 12-15 orders. That would have been totally understandable if Samsung had communicated this up front. But there was no clear explanation in my order confirmation, no heads-up emails, and nothing from customer service--just radio silence and vague timelines. I shouldn't have had to hunt for answers or feel like a lesser priority than walk-in customers just because I preordered a few days after launch. This experience has put a sour taste in my mouth as a new Samsung customer. It made what should have been an exciting switch feel messy, confusing, and disorganized. If this is how early, loyal customers are treated, I will never preorder a Samsung product again. Do better, Samsung. This rollout was a communication failure from start to finish.

We have been a customer since 2009 and relocated to California a week ago. The associate that help…read morefrom the spectrum plano store said she would transfer service with our existing equipment said that we could include internet and phone . After further discussion with the service tech and 3 hours later we had to spend an additional $300.00 and turn in spectrums equipment to our local store in California our associate mention we would have been better off canceling and starting a new service here. Very disappointing that we were lied too.

They say they are sales people. They are cashiers. They tell you they don't know anything cannot do…read moreanything all they want is to rush you out the door even after the online people told you tongo back to the store where you bought the two phones 3 years ago. Wellness time for a new phone and these dummies just wanted me out of the store after patiently waiting for 20 minutes in line and only having two questions to ask about my device and the billing . Two easily answered questions. But Noooooo they were too busy trying to get me out of the store yet they " Sales" people. Couldn't sell toilet paper to a person with diarrhea. No smile no welcome in no have a nice day when I left nothing but pure ignorance and xenophobia. Im done with Spectrum. One month of payment to go and I'm out F**k Spectrum. I will buy direct.