Music blasting and employees hovering in clicks is the new Well it looks like T-Mobile has taking sprint back about 10 years with their customer service. I was at the Alton store and was asked to travel about 18 miles to a repair store to fix my phone, only to find out that there are no parts in stock there! The manager at the Alton store did call the repair store asking if they had the part but he didn't inform me it was not available. I ended up driving the 18 miles for no avail! I was then told that there is no way of knowing if or when a part would be don't even know for sure a part would be available Well it looks like T-Mobile has taking sprint back about 10 years with their customer service. I was at the Alton store and was asked to travel about 18 miles to a repair store to fix my phone, only to find out that there are no parts in stock there! The manager at the Alton store did call the repair store asking if they had the part but he didn't inform me it was not available. I ended up driving the 18 miles for no avail! I was then told that there is no way of knowing if or when a part would be don't even know for sure a part would be available for me tomorrow, Wednesday or even this week because they have no way of tracking what's coming in and no way of reserving or pre paying for a screen for my iPhone X. I was told to call in each day every day at 12 to see if they have a screen. The logistical support for the store is ridiculous! It's a type of support I would expect maybe 10 to 15 years ago, but not in these times. the first store should have told me that the screen was not available, But instead, Purposely sent me on a wild goose chase; which I do not appreciate. So it looks like after 25+ years with Sprint I will be leaving them because of T-Mobile's policies, customer service and logistics issues. I guess the company promotes only for a younger clientele and does not want or need older Business Professionals that pay their bills on time!! "T-Mobile" after 25 plus years this Veteran and Business Professional will take my 5 lines elsewhere! I encourage others to follow!!! read more

5 STARS! I'm originally a Sprint customer and came here to upgrade a couple phones. The employees at this store are great! They work as a team to help their customers have the best experience. I was so lucky to have Maria help me to upgrade my phones. Went to a store previous to this one and the vibe in this store was awesome! Maria upgraded 2 phones- my wife's and my sons. She even spent the time helping them clone their information onto the new phones. This is definitely my go to store if I ever need anything regarding my account. Thanks Maria and staff!!!! read more

I came here a couple nights ago to upgrade my phone. We had a sort of complicated request because we wanted to switch from the Sprint network to the T-Mobile network to get a military discount. Doing that plus getting new phones was a lot. We got such great service though (thank you Parisa, you're the best)! It made the whole process better. read more

Do you need a new phone, but anticipate a long process and a hassle? Does it make you a little anxious because you're a baby boomer and you know they'll ask you for information that you should know but don't. I met Adon at T Mobile on Alton. He's the most personable, professional, patient and polite salesperson I've met in a long time. I hope you, too, are lucky enough to have a wonderful phone buying experience. Thank you, Adon!! read more

Emilie is the best. She's a very good at service. She face my problem. I like her very much wonderful customer service center.

Jordan is our Angel!! It is my granddaughter's birthday today and he got her all set up for an outstanding price. He is truly a great asset to T-mobile!! He should be his own CEO of this company!! We left so happy because of Jordan and my granddaughter is ecstatic!! read more

Super good vibes from this store. Drew helped my dad and me out with a phone upgrade. Super friendly, knowledgeable and fast. Best T-Mobile experience ever. read more

Like others have pointed out, the employees here use racist profiling tactics. I was refused help financing a phone because the ignorant employee, Jon, who greeted me, assumed i didn't have a US SSN. I went in and told him I'm looking for a new phone, he pulls up my account and says, "We can't help you finance a phone, you're on prepaid service, you need to pay in full" I never mentioned wanting to stay on prepaid service, so i asked "How can i finance a phone" and he replies again "We can't help you finance a phone, best i can do is help you get a free budget smartphone after you open a new prepaid line" I went in already knowing what i wanted, this puzzled me, so i said, " i want to upgrade from prepaid service so i can finance a phone" Jon replies "If you want to be on the $70 per month service, you can only be on it if you have a US SSN... do you have a US SSN?" I said "yes of course I do". Only then did he start trying to help me out, before that, it was "there is nothing we can do, sorry" now he knows I'm a US citizen, suddenly "Of course you can finance a phone, check out the new IPhone 12". I told him I'd just look at the phones myself and left shortly after. I looked online and ordered a phone myself instead. These stores are just a circus, run by clowns, there's no need for them, the customer service is awful, save yourself a bad experience and do it online. The question shouldn't be "do you have a US SSN" it should be " what is your SSN" only when needed after already helping me find a phone first. I'm buying a phone, not going through customs. read more

AMAZING service by Tyler. This review is a little late but a few weeks back I went in to get an iPad Air. Usually I'm more thorough with my research but I just went in to see what my options were and that man is very well educated on apple products. He helped me pick the best device for what I planned on using it for. He spent a lot of time helping me and I just really appreciated it. Hard to get good service these days especially mid pandemic and Tyler is exceptional. Thanks again I love my iPad!! read more

T-Mobile - Mobile Phones Near Me - Irvine, California

My phone from sprint stopped getting reception the other week and I was told by a sprint rep to go to their sprint store which was closed indefinitely (the one that was on culver). I called up the nearest Tmobile store since they recently had a merger and the guy on the line recommended me other Sprint stores but mentioned he might be able to help me if I dropped by. So I'm at the Tmobile store and Jordan (guy on the phone) helped me out for a solid hour trying to get my phone working again. He did it and now my phone is on the Tmobile network POPPING, like I never got reception at my place but now it never dips below two bars. You can tell when ppl are just trying to get their hours or if they really want to help you out. Jordan def was the latter. I appreciated the help man and now I know which store to go to when I need help in the future. Nothing but respect keep it up read more

After 7 years T-mobile customer today I was sorry for myself to face one of the staff at this location his name was Aadan. He was so rude when I said I don't want to upgrade my plan to get new iPhone. At the end he told me ok I am gonna help another customer when I complain about pushing customer to switch plan and pay more to get the iPhone!! For sure I will change my carrier. read more

WORST STORE MANAGER EVER! The rudest person I've ever met in a store! Like how can he be a store manager!! I don't get it! He yelled at me in front of everyone in the store when I was putting a mother in her place for being rude to my son and pushing him away!!! I was protecting my son and told her to keep her hands to herself when he stepped in and started yelling me!!! That's insane!!! I'm a mother protecting my son from people like her don't ever come near my son or touch him. I will make sure this gets to someone in corporate because this is very disrespectful and definitely he doesn't have the right to talk to me like that especially if he wasn't involved in the matter. read more

I was recently there for something as simple as getting a new charger for my phone and the gentleman named Ken was so helpful! He was very patient and answered all of my many questions and even put a new screen saver on my phone that I didn't even know I was qualified to get. All of the staff that I interacted with was really nice and patient. It was pretty busy so I appreciate how kind and patient the staff was! read more

Walked in early Saturday morning without an appointment to get new SIM cards for multiple phones along with completing a phone transfer between multiple phones and did not have to wait! Jonathan was helpful and friendly. Proactively guided me through some phone functions when I needed help. read more

Marcus & Maria are exceptional with customer service !! They have helped me many times . This is a great location and Starbucks next door. read more

T-Mobile - T-Mobile phones - Mobile Phones Near Me - Irvine, California

Today I was having issues with my phone and Ken went above and beyond to help me with my issue. He even cleaned my phone for me because when we removed the case it was sticky (embarassing) lol With this kind of service I won't be going to any other location. Thanks Ken my phone was working again as soon as I got to my car! read more

If you're lucky enough to walk in and get Abraham to help you, you're in good hands. Dude was super nice and helpful and truly went the extra mile to make sure we were getting the best deal possible at the best rate. I've been with T-mobile for over 10 years now and he's been by far the best employee experience I've had over the past years. read more

went in to get a simple screen protector replaced and came out wanting to change my service provider.. I can only provide one piece of advice never ever go into this T mobile store again ..Verizon here i come.. read more

The time has come. With T-Mobile's recent offerings, I moved into the 21st Century and got rid of my ancient cell phone and purchased an iPhone. Everyone here was very nice & helpful and made the transition easy, answering all my questions and hand-holding me through some simple phone maneuvers. After Cory was kind enough to transfer my contacts, I was off and running. Now I can get that Yelp app and check-in like all the rest of you! read more

T-Mobile - my first iPhone photo - Mobile Phones Near Me - Irvine, California

I love this T-Mobile location and have been coming here for the past 5 years since I got my phone and plan here right when I moved to Cali. I encountered an issue with my iPhone's headphones recently and stopped by the store to seek some help. The employee welcomed me and politely asked what he could help with. After I told him that I could hear only on one side of my headphones, he went to the back and grabbed a new pair to test whether the headphones were the problem or my iPhone. Turns out my headphones were juts old. He let me keep the "new" headphones he brought out for testing. I insisted that despite his kind gesture I'd like to pay but he mentioned the headphones were from boxes of iPhones that customers returned for whatever reason. He could have just suggested I buy new ones instead of giving me a pair for free. His name was Skyler.S Thank you Skyler! read more

So I came in to get a SIM card for one of my lines that for some reason needed a new one, but when I first walked in it was not a good experience because no one said hi to me or even acknowledged I was even alive. After 17 minutes Michael came over and explained how sorry he was and how they are really busy and i completely understand. He was very knowledgeable and understanding and funny and very respectful and got me everything I needed and gave me some great advice. Thank you Michael for everything you rock. The AC was blowing very hard and was very fresh inside. I love coming to this location. Thank you Michael for everything read more

Service was good when we first got the phones (gotta make that sale!). But if you need to return anything, RETURN WITHIN 14 DAYS if you want YOUR MONEY BACK. They don't make exceptions and this return policy is not something they highlight when they're making the sale so BUYER BEWARE. We just wanted to return our phone cases, $80 value total, but we were over the 14 days. Sucks cause we just switched to TMO from AT&T. Bad customer experience, specially over a trivial amount for them, but would help their customer if they were to accommodate. read more

Five stars to Jon and Ken at T Mobile on Alton Parkway in Irvine. Ken spent hours helping me solve a problem when my mobile phone number disappeared in space and we were unable to load it onto my new phone. He was courteous, patient and would not give up. IT was not able to solve the problem after 48 hours and when Jon came in, he quickly solved the problem. He's getting his masters in computer science and whoever hires him in the future will be extremely lucky to have such an intelligent kid. Both of them are such an asset to T Mobile. read more

Paris listened to my concerns re trade-in billings so she resolved them immediately with clear and professional explanations. She also helped me re my I-Phone settings diligently. read more

Came in on a busy Sunday to add a line for my son, received the best service by phone and in store by Gloria, one of the sales reps. She was very fast, knowledgeable, and helpful. I recommend asking for her when needing services, she knows what she's doing, thank you. T-Mobile is lucky to have employees like Gloria. Will be coming back to this location again. read more

If I could give 10 stars I most definitely would! I worked with a sales representative named Junnior. He was truly one of the best sales rep I have come in contact with in the whole company I had gone too 2 different stores to ask questions about there plans but every representative I spoke with did not have patience with me what so ever. until I met Junnior he signed me up and saved me so much money on my phone bill! Truly am grateful for this young man for answering all my silly questions and helping me choose A plan that was affordable but also gave me great benefits. Listen to this T mobile you need to hire more representatives like this young man. He definitely needs a raise ! This store is lucky to have a representative like this who knows his stuff, is empathetic and patient with customer! Truly a great asset to the T-Mobile company! read more

shame on t-mobile for lying to me since the beginning. they promised 20% discount on my phone service. I been calling every month n finally I was told last night the promotion was discontinue since 2019. they tried to offer $25 credit for the pass three months as courtesy one time and I didn't accept. all I want is what it was promiseed to me when I did the switch from Verizon to them. I made the switch on December of 2022. They told me that they could downgrade my plan to save money and I still said no. very dissatisfied with their customer service. they kept promising n acting like they are helping you for 2 hours and zero results. read more

I'm a first time user of T-Mobile, I walked in clueless. MARCUS helped me tremendously. He made sure I understood what I was signing up for and made sure all my requirements were met. He helped me transfer everything onto my new phone and was very patient with me. read more

Thank you Skyler for all your help and courtesy you extended us for setting up our new service. We switched after 26 years form another carrier! He was most helpful and took his time with every aspect of our process. I would also like to acknowledge Darren who also jumped in and help with couple of technical glitches with TM's platform. We encountered some issues with the platform and had to re-do some steps.(TM needs to work on their platform!). All and all very happy with the process and especially Skyler. We certainly recommend him. read more

Employees Jon F, Jordan, Joshua, and Deonna H are all amazing! They helped me out when I shattered the back of my Samsung Galaxy Note 10 plus phone. I think it was a tough sale because all of them had to help me. But they worked all together and fast. It was really awesome. You guys made the switch to Apple so easy. If anyone is nervous about switching over they can easily help guide you. read more

I switched from Sprint to T-Mobile last April 2017 with their word that T-Mobile would pay/reimburse the balance of my last bill with Sprint, as all carriers promise for switching over. 8 months later I get a call from a debt collector saying that the balance remains unpaid, and no one from T-Mobile will handle my call. This is a $800 issue that I have to address now thanks to T-Mobile. Unhappy, to say the least. read more

I wanted to give a special shout out to Jordan. He has assisted me multiple times on a number of different occasions, he is an absolute professional and is always willing to help and is patient. All employees in this store are wonderful and I appreciate all of them. read more

I must say I am a very happy customer of T-Mobile's already but when I walked into this store to inquire about the Sidekick 3, the customer service was just TOP NOTCH. The sales person (I think his name was Charlie) was very helpful and knowledgeable without being pushy, and I had a lot of questions to ask. On top of that he let me surf the web so I could see how it would feel like to send an email on the thing. Since the Sidekick was attached to the bracket which meant I couldn't like feel the whole thing in my hand, he even pulled out his own Sidekick so I could get a feel for the thing. Totally recommend anyone who wants to browse but not necessarily purchase anything right then and there. He gave me a brochure so I could look at it and decide at my own pace. Excellent customer service. read more

GREAT CUSTOMER SERVICE! came here about my family's phone plan and they answered all of my questions in detail and even helped upgrade our phones. we were able to switch in our old phones and upgrade here. they gave us a great deal and even helped transfer all our old info onto our new phones. i highly recommend this place. even when they are busy they make sure to help each and every customer with a smile on their face! woo for this tmobile!!!!!! read more

I would like to give Credit to Tyler Jones. My husband and I were very fortunate to have Mr.Jones assist us with the purchase of 2 Samsung S10 phones. He is so knowledgeable and willing to explain the phone features. Tmobile is very fortunate to have Mr.Jones as an employee. Thank you. Lily Buck read more

I have never have had a an issue with this store, and actually left T mobile to go to my husbands carrier. I will not mention them, CAUSE THEY SUCK. Soooo.... I came back. I just transferred 4 lines to them and this rep that helped us was nothing less than perfect. Marcus, You deserve more than just my gratitude. Its Friday night, you closed at 9 and we are just leaving at 9:46. Not once did he rush us, or make us feel as if we were cutting into his personal time. That's customer service. Thank you. read more

I have to say that I went to this location late because I was experiencing technical difficulties with my phone and the guys on duty were amazing and provided EXCELLENT customer service!! Every last one of these guys were amazing! The guy with the mustache resolved my problem and left a happy camper!! Thank you T-Mobile on Culver and Alton for hiring these four 'gentleman'!! read more

My wife and I took advantage of an amazing Black Friday sale on the iPhone 11. When our phones arrived we were dazed and confused with all of the on-boarding needed. We took our phones to this store and Mohammad helped us. He was so patient and knowledgeable. Our phones were dialed in and working as we wanted within fifteen minutes. A big thanks to Mohammad for going the extra mile! read more

I purchased an iPhone in Las Vegas and needed to exchange it out in CA. I went to other stores but they were unable to help me. I randomly walked into the Alton store and they were incredibly helpful! I was there during the launch day of the iphone 8. Even though they were especially busy, the team provided exceptional service and knowledge about the new iphone and accessories. I am very happy with my purchase and experience! Special thanks to Brian, Michael, Dan (super Apple wizard), and Meagan. read more

Myself, my mom, and my sister have all been with T-Mobile for over 15 years. We only go to this location. Everybody is always so helpful and awesome. The other week, I went in to replace my phone and Parisa helped me compare phones and pricing. At the very end of the transaction, something didn't go as planned. But she helped me figure out an alternative solution and helped me every step of the way. She's really sweet and nice and I love everybody at this location. read more