I'm convinced this is where they test your customer loyalty to their price point because I promise I had enough time to recalculate my YEARLY budget multiple times before I was helped. Can we talk about how you're invisible when you enter and have to hunger games/silent agreement with the others standing around about the order? Good luck if someone skips..... I walked around with a broken screen protector despite my UNLIMITED replacement plan coverage because standing for the HOUR I had to today was the bridge too far fir so long..... .... I've been a customer 18 years. This is clearly a committed, toxic, transactional relationship. Don't be me- find a carrier that will Adele you at the door..... Hello.... Alright, gather round, don't look each other directly in the eye, that's wierd. Say it with me...... #2025BIGBACKDENIED!!! read more

I stopped by there a couple of nights ago trying to open up my business account and both of the ladies working night shift (one with blue/purple hair and other tall long black hair chic) didn't seem to want to help. I was on the phone with 611 trying to fix a separate issue with my personal line and they were so not interested unless they were getting commission? So tall chic asked me to return the next day. She advised me not to do it online or on the phone and return the next day. I went to a different location and opened up my 4 business lines needed. I truly do not recommend this place. They'll only give you the run around. read more

This location has the worst customer service I have ever experienced. After standing in line for over 30 minutes the workers skipped me in line and serviced multiple customers before me. With zero urgency to assist me. I will never come back to this location again. read more

Don't go to this t mobile, I went for a simple phone number change and ended up months of headaches. They added a new line instead, probably to get commission, (even the call center agree) I had to redo the whole process and and I don't care if this is the closest store, will definitely go to another location. read more

Anthony and his team are top-notch. They are very thorough and provide excellent service!

Janee'c and Sadam were so knowledgeable and patient with me setting up my phone chip to attach to both my US and UK phone numbers . Great customer service. read more

Best customer service by store manager, Josh, today. Due to some weird issues with my phone, I had to spend a chunk of time here today. Josh made it bearable. Knowledgeable and great attitude. He made a frustrating situation actually pleasurable. read more

I went in because my iPhone ran out of storage. I needed to offload a lot of my stuff but I couldn't figure out how to do it on my laptop. Edgar knew exactly what to do and made the process really easy. He was knowledgeable and personable! Thank you! read more

Sales rep who served us with the last 3 digit of her ID was 351 Im not one to write reviews, im not one to come on yelp just to complain, but the experience I had with this sales rep was one of the most unpleasant experiences Iv ever had in customer care. Our bill for the month was 2.5x higher than it normally was. My mother and I were confused as to why, so we went into the store for more clarity. We were already upset since the bill was 2.5x more than our original bill, so ofcourse we were annoyed at the situation we were in. We had many questions but our sales rep was ovbviously unhappy she had to answer them. She was as vague as possible when answering and treated us as if we were dumb and that all things were obvious. Refusing to give us eye contact or any mutual respect, we eventually found the answers we were looking for after 10 mins of passive agressive customer care. Yes we were at fault for comming strong, but our bill was way higher than normal and the person who was helping was very unpleasant. On top of it all, as we were leaving the door, she called out to my mom "You look cute though." Shoutout to John, the man we called from customer service who us giving us a refund, also thanks John for finding this location on hwy 6 and tracking her name from her last 3 digits of her ID in which was 351 and filing a claim! I'll give her one thing though, she was right, my mom was lookin cute! I wish I could tell our sales rep the same. Dear sales rep, you sucked, you absolutly sucked. You wanted a job that you thought was easy money. You wanted a day where you didnt have to deal with frustraited customers. You wanted so badly to say more things to us that would make us feel badly. Im sorry you couldnt get any of those things. I'll leave all my frustrations here with this message, I hope we become a good story to tell your friends about a crappy day at your job. I hope they make you feel better. read more

Glad I came to T-Mobile store, will definitely be saving money. The customer service was great, Johnnie and everyone at this store were very helpful with everything and getting me what I needed. Come check them out and ask for Johnnie, he will definitely take care of you and save you money once you switch from another carrier LOL. 5 stars all of the way! read more

Malva helped me upgrade my device and also took care of me when I lost my SIM card. Amazing customer service and fast transaction time! 5 stars! read more

Rude incompetent attendants. Guess I'll never find out if they have good service. Wouldn't give them my money.

After 20 years with Verizon we decided to switch to T Mobile. Jonnie made the transition seamless. He answered soooo many questions with ease and made sure we got the phones we wanted and the best plan for us. I highly recommend going to this store and asking for Jonnie. He will hook you up! Thanks Jonnie! read more

WORST EXPERIENCE EVER. AVOID this store. Take the time to drive down to T-mobile down the street on hwy 6! The manager Joush was VERY rude. Did not do anything to help a customer who was VERY patient even after being ignored multiple times. They broke my phone and then did not take any accountability for it. Cost me money to get my phone fixed even though IT WAS THEIR MISTAKE. I wasted 2 hours in this store and I hope I can help at lease one person avoid the headache they caused me. read more

The workers here are very helpful and kind! They will help you get the phone you want at a good price. When it is busy they will still greet you when you first walk in the door. They will help you find a solution. After you buy a phone from them they even follow up with you and make sure everything is working! BEST T-MOBILE EXPERIENCE EVER!! I will definitely be back and I will recommend everyone to come to this store! They are caring and very very helpful! read more

The customer service was terrible I waited like 30 min to get helped. When I was finally being helped they told me to call T-Mobile since my name wasn't on the account. They guy helping then proceeded to help someone else. I then told the guy I wanted to make another contract and he said he'll be right with me. I waited another 40 minutes and he just kept on helping other customers. Even the other employees didn't offer any help. I saw other customers that came in after me being helped and that's when I decided to just leave. read more

Buyers Beware... stay out of this store and buy somewhere else. Johnny and Cesar will trick you, giving you accessories and saying it's part of the promotion.. i questioned why are they giving me too much accessories( wireless charger, case, usb, powerbank and screen protector) even told me its standard policy that Tmobile Phones now comes with Accesories, they even ask when was the last time I purchased a phone..... We are not the only victim, I found out that my neighbor bought from them and got a bunch of accessories as part of the bundle with the same tactics..... those accessories alone will total $140. and returning them will be so much difficult. They will make you look and feel that you are stupid.. read more