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    Moreno Valley, CA

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    T-Mobile

    3.5 (96 reviews)
    Ultra High-EndMobile Phones
    Closed 11:00 am - 7:00 pm

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    Rick S.

    This is a great T-Mobile store unless you have the misfortune of being waited on by a jerk-off named Ileana. She has terrible customer service skills, a terrible face, and major RBF. I already have 4 lines with T-mobile and came to add another 2 lines, but Ileana makes me want to cancel the original 4 lines and go to Verizon wireless or Spectrum or AT&T. The original dude who helped me was absolutely wonderful, which is why I stopped in to ask for him. Today, I came in to ask if he was available and she wouldn't tell me if he was or not without verifying my info. I'm pretty sure she's just a jealous hater because she doesn't have loyal customers.

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    10 years ago

    Came back again to get another phone connie and fausto provided awesome seevice!! Definitely recommend working with them! Ill be back again!

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    8 years ago

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    T-Mobile

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    12 years ago

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    11 years ago

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    10 years ago

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    10 years ago

    this place is too crowed at times with no place to sit if your handicap or tired of standing need more acomidations an setting.

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    14 years ago

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    12 years ago

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    Review Highlights - T-Mobile

    Her people skills, service after the sale, and pleasant demeanor should be the benchmark for all T-Mobile associates.

    Mentioned in 18 reviews

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    People searched for Mobile Phones 832 times last month within 15 miles of this business.

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    AT&T Store - Lifetime Replacement Program!

    AT&T Store

    2.2(104 reviews)
    0.9 mi
    $$$

    Javier went above and beyond to help me replace my phone. I ordered a new phone for Christmas but…read moreit kept glitching. It was clear I got a lemon. Javier tried everything and it came down to replacing my brand new phone with a new phone (doesn't make sense but ok!). The manager Bobby also helped with the process. Great customer service through and through. PROS: friendly staff CONS: somewhat long wait times depending when you go

    Awful Experience Ever!!!!! Had Chris as my consultant. We have been customers for over 8 months…read morehave WiFi and phone lines with you guys. We come in with horrible connectivity no service and WiFi is so blotchy. Well let me save anyone some time if you live by march Air Force base in Moreno Valley apparently we don't get service out here but they were so quick to sell us the service!!!! Chris's response was call customer service sorry can't help you... as the manager was standing in the back on his phone smiling and smirking us. Yes we were complaining but we're very calm and respectful. I'm sorry but as a manager or anyone in customer service the goal is to find and fix the issue and ACKNOWLEDGE but none of those qualities were enforced! Worst location worst phone company and we have over $200 a month for this crap service. Then we call customer service and it's a 2-21/2 hour wait for a call back!!!!! I'm done and will pay whatever I have to to get out of this service! Funny how Chris even said yeah I'd leave AT&T it wasn't like they were trying to keep our business and made me feel more less of the valued customer I was! I'm done!!!!!!!! Chris clearly needs to be retrained!

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    Verizon

    Verizon

    2.3(140 reviews)
    0.1 mi
    $$

    I had to go the store due to tech issue with transfer my numbering. Walking in no wait time and was…read morehelped quickly. Arturo was amazing and helpful. He as able to get me in and out with my phone working. I'm excited now to start this journey with Verizon.

    I have been with Verizon for over 25 years, I have upgraded my cell phone several times in the…read morepast, today (June 22 2026) I thought I would upgrade my cell phone to a new one, first thing I had to do is register in the store and be put in the queue for a salesman, then one of the reps came up to me and interrupted me as I was filling in my information, I had to repeat myself several times to him to be placed in the queue, it would of been easier if he let me finish it myself. I waited about 10 minutes, not too bad. A young lady greeted me who was going to assist me in my upgrade. As I was explaining what I had for a trade in, she cut me off and interrupted me as I was telling her what I had, then she asked me a question about what my cell phone was doing, I started to explain and she cut me off again, got past that question and she asked me another question and again as I was explaining again she cut me off one more time, I was fuming at this point, but I stayed in control, she did it one more time as I spoke and I told her she needs to quit talking over me as it was rude, she just looked at me like I did something wrong. I was so mad at this point, I told her she was being very rude talking over me and she began to talk her salesmen nonsense. I told her I had enough because of her rudeness and I got up to leave the store. The rep who helped me looked at me like I did something wrong and told him she needs to quit drinking so much coffee. I don't know anyone who likes to be talked over like it's normal, I was so pissed as I left the store. If you need to buy or upgrade your Verizon cell phone from this store beware you will be dealing with rude sales staff. Best Buy was right across the street so I went there and the Verizon young lady there was so helpful and went over my options. I hope Verizon or the store manager or store owner calls me so I can file a complaint. 23 June 2026 UPDATE from Business Owner (see their response) It's a disappointment seeing that the business owner classifies being treated badly by rude company employees as a "bad experience". If the store had an HR department I would visit them, my question to the business owner is: how are you correcting bad behavior by your employees? I will NEVER go back to this store again, sort of questioning my long term partnership with Verizon.

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    T-Mobile - mobilephones - Updated September 2026

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