I was looking to upgrade my phone because it's that time again. I walked in and was immediately…read moregreeted. The young lady helped me find the best deal I could get. I am very thankful for that, because I was not thinking of any specials offers. I had let her know, I was not interested in trading in my phone. She was able to find the best plan so I did not have to. For my second visit, I went to upgrade my mom's phone. I was met with the same friendly team greeting me when I walked in. There was a different young lady that helped me. Super nice! She really did help me out with savings and let me know about the different options to save on my monthly bill. If you are looking for a Verizon store that is attentive and helpful, I would recommend for you to check out this store. They did great both times I visited.

I made an appointment to upgrade my phone. I went in 10 minutes early to check-in. They were right…read moreon time when it came to speak with someone. I had a model in mind that was on display but it was out of stock. Instead of offering to order it or have it shipped or any alternatives the lady told me to just go across the street to Best Buy. lol. She didn't pull up her tablet to double check or do anything else so the whole interaction was very dismissive and lasted a minute. Ok, whatever you don't want my business today. A few days later I came back because the phone was showing as in-stock for local pickup. The other employee spent some time looking for options and promos I could get and I left with better phone. They seem more enthusiastic setting up new lines probably for commission, not so much if you're just trying to get an upgrade for an existing line, even as long lasting customer.

‼This the continuation of my previours first review :…read more FINAL WARNING Check your: * Receipts * Payment methods * Refund confirmations * Metro account details * Added services * Email addresses Do not rely on verbal explanations. Take screenshots and keep records of everything. If I had not insisted, documented, and escalated this issue, my money would never have been returned.

1 STAR - SERIOUS ISSUES WITH REFUNDS, CHARGES, ACCOUNT HANDLING, AND STAFF CONDUCT…read more Metro PCS - 5540 Monterey Hwy, San Jose, CA I am writing this review to document a very serious and concerning experience at this Metro PCS location. I am not posting this out of anger or revenge, but to warn other customers and to keep a public record of what occurred. REFUND ISSUE - $109 IMPROPERLY WITHHELD On December 22, I requested a refund of $109, which remained in "pending refund" status for approximately 10 days. I contacted PayPal multiple times, and they confirmed on two separate occasions that: * The refund was NEVER released by the merchant * After remaining "pending" for 10 days, the transaction was changed to "canceled" * This was not a delay, it was a merchant-canceled refund UNPROFESSIONAL, RUDE, AND INTIMIDATING STAFF I went to the store multiple times and was assisted by: * Mariana - Store Supervisor * Maria - Sales Associate * Fatima - Sales Associate All three displayed unprofessional, rude, and intimidating behavior, including: * Laughing during a serious refund dispute * Mocking behavior, staring, and dismissive attitudes * Repeatedly telling me to "wait" * Using the holidays as an excuse * Attempting to confuse the situation even while I showed clear PayPal proof that the refund was CANCELED At one point, supervisor Mariana admitted that sales associates often do not properly explain costs or so-called "promotions" from the beginning, and said she would speak with them. Despite this, Maria and Fatima continued behaving in a rude and mocking manner, even though the issue was not directly caused by them. REFUSAL TO PROVIDE OWNER INFORMATION Mariana stated she would speak with the store owner, but refused to provide the owner's contact information when I requested it. THREATS AND INTIMIDATION When I clearly stated that I would not remain silent until my refund was returned, supervisor Mariana threatened to sue me: * For recording part of the interaction * For a Facebook post I had made (which she admitted she had already seen) These threats occurred while I was requesting a legitimate refund and constitute intimidation, not customer service. METRO CORPORATE WITNESSED THE BEHAVIOR During this interaction, a Metro PCS customer service representative (611) was on the phone listening to the entire conversation. The representative: * Confirmed the call was being recorded * Clearly heard the supervisor's rude and intimidating behavior * Apologized * Stated that formal reports for store misconduct would be filed IRREGULAR CASH REFUND - NO RECEIPT Minutes after I left the store, the supervisor called me claiming there had been a "cash drawer error" and said my refund would be issued in cash. When I returned: * I was given cash only * No receipt * No confirmation * No written documentation * Supervisor Mariana handed the cash to the associate, who gave it to me * Mariana ignored me completely and offered no apology or explanation Issuing a cash refund without documentation--especially after canceling a refund in the system--is highly irregular and concerning. PAYMENT AND REPORTING DISCREPANCIES The Metro representative also informed me that their system reflected only a partial cash payment, despite the fact that I paid a much larger amount using my PayPal card. I have receipts and proof. This raises serious concerns about how payments and refunds are being recorded at this location. "FREE" ACCESSORIES QUIETLY CHARGED Another deceptive practice I experienced is that when staff say accessories are being "given for free," they are actually charged in a misleading way. In my case, accessories verbally presented as "free" were quietly charged by splitting the total into two separate receipts, making it less obvious that the items were not free. Unless customers carefully review every receipt line by line, these charges can easily go unnoticed. ACCOUNT CREATED WITHOUT MY AUTHORIZATION Another major red flag: When I installed the Metro app, I discovered that an account had already been created using an email address that was NOT mine. * I was never asked for my email * I did not request an account to be created * I have screenshots proving this * I immediately changed the email to my own After sharing this experience in a local moms' group, other customers reported similar issues, including: * Accounts created or modified without consent * Services added without authorization * Extra charges appearing unexpectedly This suggests a pattern of improper account handling, not an isolated incident. EVIDENCE AND DOCUMENTATION Everything stated above is supported Due that yelp only allow certaing amount of word in the reviews box, I wiill Continue in my next review after this.

Jose R is an exceptional technician. His level of…read moreprofessionalism exceeded expectations. Jose came to our home and repaired my son's phone in a timely manner and made it look brand new again. Thank you Jose!

The one star is ONLY FOR THE COMMUNICATION. 1) Calling the…read morenumber listed on the website was no use. I called many times and left messages. 2) Once one person called me while I was getting out of my driver's seat and asked to call me back in 5 minutes. But I did not receive a call back. I spoke with one more person but of no use. It was from the Technician who left me the 'first call' on Friday evening at 7 PM. 3) So, We drove to the store for more than 3 or 4 times. The travel time and driving on the road could have been reduced to only one AFTER the devices are ready for me to pick up. There are no stars besides 1 to 5, like some numbers with Negative values.

Stopped by my local staple store today to return some of the Amazon packages and was so excited to…read moresee they now carry full party supplies -- balloons (inflated!), birthday cards, gift cards, and even fun balloon add-ons, just like Party City. I absolutely love seeing local businesses grow, and this makes party planning so much easier. The customer service here is always amazing -- friendly faces, kind energy, and such a welcoming vibe every time. So grateful to have this place close by. I'll definitely be getting all our party supplies here from now on!

Do not use the print center here. It's a HOT mess. I placed an online order and when I went to pick…read moreit up, the colors were totally off. There was no one available at that time to reprint it, so they told me to call the next day. I did, they said they'd reprint. I go back a week later and it's still not printed! They start to print my order, but the same issue with the color is happening. They told me the printer is being repaired tomorrow. If the printer is not in good working order, why are you even accepting orders??? Such a huge waste of my time. Don't waste yours.

do not trust this place. i recently lost my wallet at the plant off curtner and some used my credit…read morecard to purchased a cell phone i called the owner and he said it was me. ovious he lied. i filed a police report, i was able to get my money back but it was a hassle. please stay away from this place not worthy of anyones business.

The store sells some items 10 (!) times more expensive than they cost online (e.g. on Amazon)…read more The store is really small and it definitely does NOT look like a MVNO dealer. Do not recommend.

Excellent customer service, so easy and not too busy. I've gone here so many times to drop off…read moreNespresso recycling bags and send packages.

I walked in at 3:59 pm on Saturday and the Gus was still helping another customer…read more I was told "mam we cannot accept any customers after 4 o clock because we close at 4" I understand you close at 4. You should have locked the door then and not let me come in at all, not refuse service after I walked in! I was Literally just dropping off an Amazon package. But oh well will never choose this store again for my mailing services, and mind you I run a business so I use it quite often. Bye

Unfortunately, this is the third time I've had Christian help me, and every experience has been the…read moresame. He never greets customers or says a single word throughout the transaction. When I came in with a few Amazon returns, he simply waved me over, held out the scanner, and acted visibly annoyed that I had multiple items. He rolled his eyes while I pulled up my QR codes and made it seem like I was inconveniencing him. At the end, he carelessly handed me a stack of receipts without even a "thank you" or "have a nice day." I understand everyone has off days, but after three separate experiences, this seems to be a pattern. Basic courtesy and professionalism go a long way, and unfortunately, neither was present.

Poor customer service experience at the Cottle location. I had placed my package on hold for…read morepickup, and when I arrived, the employee (Zeke) insinuated I was trying to steal my own package throughout the whole time. I provided both my ID and tracking information , as I was leaving he sarcastically remarked "enjoy your stolen package." I understand the need for caution when verifying pickups, but this interaction was a little unprofessional

This is the best ups store! The owner, and the staff are the best! Ok like taking my things to…read morethem, I know the item will get there. Even when they are busy with other clients they always make sure my items are on their way

I was here for a drop off. The person helping me seemed a little overwhelmed since the UPS truck…read morewas there for a pick up at the same time but it was all good.