I had a great experience upgrading to a new iPhone at T-Mobile! Jesse was incredibly helpful, friendly, and funny, which made the whole process enjoyable and stress-free. He took the time to answer all of my questions, explained everything clearly, and made sure I understood my options without ever making me feel rushed. He also helped me find some great accessories for my new phone and made the entire upgrade process quick and easy. Excellent customer service from start to finish. I'll definitely be coming back to this T-Mobile location and asking for Jesse. Highly recommend! read more

It is impossible to get a real person. It's all robots. Had an appointment for 7 am ..at 8:30 no show and telephone contact not possible

The service Natalie (wears glasses) gave us was amazing even after a long day of work. She helped us with many things and left super happy. my mom and I went in to set up our new phones we have bought the other day, even walked out with WIFI. She was AC amazing worker read more

I went there a few days ago to have the screen protector changed. They were nice about it. They were pretty quick. There was was in the afternoon and there was no one waiting. I knew what they were doing. Miley promise I upgraded my screen, protector, this one cracks more often than the old one did and it was more expensive now. But I have a monthly service thing so it's free to have a change. read more

bryan needs to get fired asap, "helped me file a claim" and absolutely wasted my time.. I was there for 2 hours, it's been a week now and I still haven't received my phone read more

SCAM ALERT!!! I recently upgraded a phone last month and when I got the bill I noticed I was being charged $18 for a protection plan. I never asked for that service or was offered it by the employee. These mf&@krs added that service without my knowledge. I wonder how many other people they have done this to. What a rip off. Called customer service and got refunded. But that left a bad taste in my mouth read more

Horrible service by the men salesman how do people get hired with no common sense or sales skill will never go to this store location

Do not open a business account here. Big promises are made. Once you sign a contract the representative will disappear leaving you to fight for what you signed up for. I wish I could break my contract and return back to Verizon. Not worth the time or energy. read more

the staff is slow, placed an order three weeks ago called customer service they couldn't find the order, I then come in right now and said i wasn't charged and the order was never placed now im calling my bank to ensure they aren't stealing read more

When we were there to upgrade our cell phones yesterday, Rodrigo assisted us with expertise, patience, and professionalism. The service was highly effective and satisfying and we thank Rodrigo and sincerely recommend any services at this location. read more

This is a very busy store. I had problems with my phone not connecting to the network and have been in a few times. The staff tries very hard to check you in ASAP when you arrive. Sometimes they are tied up with customers and on the phone with the technology department and it may take quite a while. They are at the mercy of the agents on the phone. It takes a while to set up an account and activate a new phone. I believe the person who helped me last was Steven. He was patient, professional, and kind. An outstanding employee. He was very helpful and solved my problem. read more

One of the phones tht were newly activated wth Tmobile wasnt working from another location. Stopped by store and it was closed. Steven was walking to his car, we asked if he could help. He took the phone and voila min later phone was working! Store had closed 25 min and he didnt need to help us and he did! I highly recommend this store for the customer service! Ask for Steven! Thanks!!! read more

Jesse was very helpful even though the customer service was not as helpful he has us quick in n out no issues !

We came here to get our SIM cards activated and get some assistance switched our cell phone providers. The customer service was simply amazing, friendly, informative, and just so attentive. We got all the help we needed in timely fashion and now glad we switched over!! read more

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I had problems with my phone because it kept shutting off. Geo helped me out with this problem and went to his fullest to help me and my daughter. These reviews are ridiculous because I felt like I was helped to the fullest Thanks geo! read more

Made an account just for this. This was all within the past 6 months and here is my experience. The employees here seem to prioritize their own conversations over the help and attention to their customers. September 1st, 2025 there was an employee helping us and his attention was to his co-worker who was going on about Bill Belichick's first college coaching game. This is why I remember the date. It seems as though his co-worker might have been on break, but I honestly couldn't tell because their work and on break demeanor is identical. We go again sometime in December to exchange a phone for warranty, and we got it all setup but later never got the text when the phone was ready. I call about this when I'm at work and the person had no idea what I was talking about. Now again back in person to clear this up, the employee tells me oh it seems it was cancelled "for some reason". No real explanation here. We had to go through the exchange process again, all while still dealing with employees who seem to not understand or remember their training/etiquette. read more

If I could give -zero I would . The worst service. They ignore you. You ask for help. They say in a minute. A minute is when they are ready. No professionalism at all. The girl reps need training in servicing and professionalism ..... read more

Daniel venegas exelente servicio al cliente cumplio todas mis expectativas muy amable ,cortes muy profecional 100% recomendable. Tengo 17 anos con TMovil yesa es la razon el servicio al cliente gracias read more

T-Mobile - Mobile Phones Near Me - Whittier, California

Ana truly went above and beyond to help me with my phone issues! She was extremely knowledgeable, patient, and courteous throughout the entire process even if it took her a while. She has the most positive attitude which made everything so smooth. I'm so grateful for her assistance and would highly recommend her to anyone who needs help at T-Mobile!!! read more

Horrible service. Cant walk in and make a payment because service sucks. I had to wait over 40 minutes just for a payment. They seriously should hire more people. Service sucks ass !!! read more

If you go to this TMobile in Whittier, ask for Jimmy. He is extremely helpful and so nice to work with. He answered all my questions and offered his help if I had any issues with my phone when I got home. Sure enough, I had issues with my phone going home. I called Jimmy, and without hesitation, he helped get my phone up and working in no time. Thank you Jimmy! read more

Ana, the costumer service she did it was just awesome, I recommend her and this store very much. Ask for her to help you! You won't regret read more

T-Mobile - T-Mobil ask for Ana she super great. - Mobile Phones Near Me - Whittier, California

Stopped by this location with my fiancé after a not so great experience at another store & let me just say it worked out quite nicely. For starters when we arrived we were greeted & assisted by an associate named Jonathan (really nice guy) He was very knowledgeable on the devices we were looking to get. Now that Sprint has been bought out by T-Mobile my babe needed to update phones. Jonathan made it a smooth process & let us know about a promo in which my man would get a free android device all that he'd have to pay was the activation fee & tax. My babe being a simple/practical man got a free phone (normally $200+) & Jonathan assisted him in transferring his contacts/info from my man's old phone on to the new one. I appreciated the laid back, yet professional manner this associate presented to us. Bet he's thrilled Phoenix won tonight Thank you read more

T-Mobile - Thank you for great customer service Jonathan - Mobile Phones Near Me - Whittier, California

I lost a bunch of money here from Sales people. STAY AWAY. Then tried to get my old phone back online they lied to me and said it was imposible to do that wanting me not to refund the new phone I got. So not I'm screwed and have no phone and no service. They screwed me over. They didn't even want to give my account number to transfer to another carrier they told me that they didn't want to give it ti me so I couldn't leave their service. read more

Okay, let's me honest, iPhone screens brake way to often and way to easy. I didn't think I would need this screen. Protector and that it would be a rip off because it's not gonna work (as we think about anything extra we have to buy) damn, was I WRONG! I've had my phone for about 5 months now and this is the 3rd replacement screen protector I've gotten. The first one cost about $20 bucks and they are replaced for a life time, walk in, walk out that's it!! I don't just highly recommend, I'm telling you to get this. This would have to be the definition of "the best $20 bucks I ever spent, literally has saved me a hundreds of dollar on a new screen This location is by far the best, they are a huge help every time I go in and super friendly! read more

T-Mobile - Screen protector for iPhone 10r - Mobile Phones Near Me - Whittier, California

Came in on 02/12/24 with phone trouble had to get a new iphone with a trade in same day , I was helped out by Abraham! Helpful, Honest and very patient. He was professional and answered all of my questions. Next time I come back with phone trouble, would like to get helped out again by him! I Would definitely recommend him if you have any questions or phone trouble. read more

Came in a month ago, for assistance switching my phone line from one phone to another. The women helping me took 4hrs to "fix it" once I got home my phone wasn't working. Phone is on sos. I had to go out of town in emergency. I came back today so they can help me. Debbie started to assist me since she couldn't help me I ask for the manager Diane was rude and not understanding at all. Mind you it's the second time I come for help for the same reason. read more

Came in to get my apple watch replaced, and was helped pretty fast for a walk in. Everything was fine until the worker unboxed the watch and started playing with it right in front of me. I understand that some people don't know how to set up a new device, but at least give me the option before ripping the box open. read more

Very good Costumer service at this location I went to the pico store before and a representative just turned me away just gave me the number to contact there costumer service I left mad and looked up nearest store and that's when I found the Whittier quad location I went there they were almost closing and a representative by the name Alejandra helped me thru my whole process I told her the issues I was having with my phone she guided me helped me and didn't push me away or rush me out thank you for your help ALEJANDRA and everyone at the Whittier quad location always so helpful you guys rock! Wish there was more helpful people like you helpful and that like there job read more

I waited for 30 min patiently, There were customers here so I understand. The lady working tonight was very polite also Hugo that helped me. But I asked for the managers name (Steven)because I noticed he started helping somebody that just had came in when me and four other people were clearly waiting and I was next. Mind you I just wanted to get some information that only in store can provide. So this was very disturbing. They close at 8 o'clock and that is very unprofessional. Supposedly he stood later to help her. usually don't get on here and rant but when I do it's valid. Also they are EXTREMELY VERY LOW on merchandise. It's crazy because I'm saying this after a few visits through my time as a customer here at this particular location. Just call before you come here. read more

My husband and I came in on Labor Day interested in upgrading his phone. The sales rep seemed very bothered at the fact that he was there. When I asked about upgrading and being able to keep the current device, as I had just upgraded my iPhone XR and got a iPhone 13 mini a year ago, I was under the impression that we would be able to do the same thing. The sales rep said there's no way to do that without giving up the old device. It seems like I was misinformed on what kind of "upgrade" I did and it would have been a great opportunity for the sales rep to educate me on what I did since he had my account information in front of him. I know for a fact that I have an iPhone 13 and my stepson has my old Xr, but the sales rep kept saying "that's not how that works" well, are you telling me that I don't have a 13 and my stepson doesn't have my old phone??? He went on to say "well that's not how that works but I guess you're the customer and I just work here." A communication issue mixed with an unenthusiastic sales rep ended with us leaving feeling completely insulted. read more

Be careful with them and the insurance they have if you still have yours. They screwed me over 600 when we had a deal in place to prevent from happening. It did after I was told it wouldn't, that was over 4 days ago I've spoken to multiple team members and even talked to assurant. They told me to basically eat di** for two months. Basically told me that my family being impacted my this doesn't matter. Lack of remorse or response even though I'm taking other financial hits from this. It was money not supposed to be spent, it was spoken for. As I told the call agent. Now they can care less and I was advised to "sell some things" Horribly disgusting. Stay away from them. If you have a phone already mint mobile is dramatically cheaper as I've done my research. Now I'm going to continue to spread the word. I hope no one ever has to go through what I went through with them. There was far more things impacted but this isn't the place to unload all this. I just wanted to make sure no one ever gets shafted by tmobil like I did. Because they will and will more or less tell you to go f yourself. F me. F my family. And f my job is pretty much what was told to me about my situation. IL repost on as many platforms to get the notice out. read more

This is the best T-mobile, very helpful and transparent customer service. The general manager , I believe her name was Jennifer was amazing taking her time to break down the numbers. Giving lots of clarity that other tmobiles havent . read more

Came here for a new Samsung because I cracked the screen on my note 10, which had 256GB of storage.I got the Samsung Galaxy s22. I asked the lady how many gb of storage does this version go up to and she said it doesn't go any higher than 128 gb. I thought that was weird. Why would a newer phone have less storage????? So we transferred all of my data onto this new phone with significantly less storage space. It's been freezing and glitching since I got it. Turns out, the phone I got has versions with 256, 512, and a 1000 gb of storage space so i could've easily avoided all of these issues with my phone if the lady would have just told me about the other storage options. read more

Horrible customer service from Jerimiah! Worst experience I have ever had at a sprint/T-Mobile store. Been with sprint for over 10years. And store manager just shrugged her shoulders when I did let her know her employee was being a Jack *** as I walked out. Very rude and condescending when all I was trying to do was buy a phone for my elderly father who constantly looses them. Jerimiah had the nerve to say "well can't you afford a better one?" All because HE was having trouble doing his job and getting the phone programed. Anytime I would ask a simple question because he kept repeating that he was having trouble he would say "well if you'd let me finish" yet he had stopped talking. Sir you have no business in customer service! If this is the type of customer service I am to expect from T-Mobile I will definitely be looking for a new provider. I never had any issues from SPRINT employees. Very respectful and helpful at all times. T-Mobile do better! read more

T-Mobile - Mobile Phones Near Me - Whittier, California

After getting the run around on where to trade-in my old cell phones (After being a Verizon Wireless customer for over 12 years and I had just joined T-Mobile late in December 2015) the T-Mobile Store where I signed up would not take the old phones and said I would have to mail them in since I couldn't turn them in on that day (photos & music I had stored on these phones I had yet to remove). It took several weeks To remove my stored data, but then the deadlines to send in the phones were approaching fast.I went back to turn the old equipment in to the center personally and was turned away, they were adamant that they would not be able to handle direct and that I needed to handle it via the postal service!?!???? read more

This place may have low reviews however me and my husband went in early and we were blessed with having the help of Abraham! He was amazing and very helpful! Was extremely patient and I really felt he wanted to save us money. He was very honest and would definitely be coming here for any other t mobile matters. read more

We recently switched over from Verizon and the team at this T-Mobile location in the Quad were phenomenal!!! Jimmy and Giselle helped us over the course of our two trips to get new phones and switch over and they were so patient and knowledgeable, you're in good hands if you visit this location. They were busy and still took their time to help us and got us squared away! Thank you! read more

I've been with Tmobile for 15 yrs!! I know everytime I come in I end up getting worked and walk out with something new. Which is totally fine because they usually have this positive super friendly way of doing it!! So I dont mind. Today I walked into a dark tmobile and some shady looking dudes Ijs. I bought a phone off this idiot to find out it was reported lost. Totally my issue I need to deal with but Mauricio was super confusing. He never asked me for my info. I had to tell him . Check my accounts for jump or whatever else I pay an arm and a leg for because I still need a new phone. He stated my bill was late. Due 22nd we are 24th I haven't received any bill due text. $50 for a phone and $100 insurance because my current phone is broken but it's my paid off phone so why would I turn it in. He was referring to wrong line. Then he brings out this calculator and quotes over $400 down payment. Okay Ya! I walked out. I believe the low rating reviews. Buyer beware! 32/100 read more

DO NOT COME TO THIS LOCATION! These crazy kids do not know what they are doing. All we wanted was to move my son's number from Sprint to our T-Mobile account and some guy did not know what to do and sent us home to call ourselves. Sprint informed us we had to return for a SIM card and Jessica had no idea what to do. But she did replace the SIM card with a new T-Mobile sim. They also told us we had to call t mobile from our home to have them finish setting it up. To our dismay she kept the old SIM card that T-Mobile needed to finish the set up. We called the store to find out that supposedly they had already shredded his SIM card. Luckily the operator at T-Mobile worked her magic and fixed everything. I'm so sad they closed down the other very efficient T-Mobile store at the Whittwood Mall. Running back and forth because of inadequate customer service is the worst. read more