Willing to try and fix a completely obliterated phone for us. It was worth the shot, and in the…read moreend it worked! Very good price, about 40 percent cheaper than those guys at the mall. Great service, very fast work, five stars!

My son dropped his iPhone 13 and completely destroyed the screen. Walked in without an appointment…read moreand the screen was replaced in 20 minutes for a very good market price. Phone looks like nothing ever happened. Love that it is right next to the old navy and target in the shopping center. Walked through target while I waited for it to be fixed. Honestly very convenient. Will be back with any other repairs needed in the future.

Best customer service by my man and Jordan. And jodi, easy in easy out, I recommend coming here for…read moreany services

Garland was kind enough to accommodate us even though we came 40 minutes before closing time, and…read morehe was the only associate present. We really appreciated, however his tone towards us came across as very condescending and he was quite rude. We appreciate that he allowed us to stay, but the experience itself was uncomfortable stifling and very disrespectful. Would definitely not recommend coming back to this location.

If I could give 0 stars i would. The employees at this store are idiots and have 0 knowledge about…read morehow to do their job. The girl that was helping me purchase a new phone charged for a charger that I didn't ask for then the next day I went to return it and Diego, another store employee couldn't help me with a return, he spent several minutes on the phone calling another employee after I asked to speak to a a manager. I asked to purchase a phone case for the phone they sold me the day before and they were out of stock, they claimed to only have 2 phones in stock in the entire store with no matching accessories. Bad business and poor customer service. Please do not go here, they aren't very helpful and they sell a lot of BS.

This used to be my go-to store......until it was sold to the current owner. I purchased a charger…read moreafter hooking up a phone. After a few days, I tried to return the unopened charger (I had the receipt) and was told there was a 24 hour return policy. After some research, I discovered that this policy is not legal. The return policy, if different from a 7 day or 30 day return policy, needs to be posted by the cash register for all to see, in Los Angeles County. There was no such policy posted. I returned to the store, informed them of the ordinance and still told of the 24 hour policy, that was not posted. Posting the policy on the receipt does not substitute for having the policy displaced for all to see, in the store. So now, I have an unopened charger and reverse charges pending with my credit card. This could have been handled so much easier. Now, this location has lost a customer, who had been loyal for 12 years and has multiple complants filled against them. Refunds do not appear to be an option at this store anymore, so be careful what you purchase.

Poor customer service and lack of knowledge. The employee at this location was unable or unwilling…read moreto understand a straightforward billing issue and offered no solution other than sending me elsewhere. The corporate location resolved the issue immediately. I would not recommend this store, go directly to corporate if you need actual assistance.

Store was empty when I went in but Zana was amazing! I was in and out of there in less than an…read morehour! Traded in my iPhone 14 Pro Max for the 16 pro max

Hey Derrick really helped with my trouble shooting problems if I ever need anything come to the…read morestore and they will help you out no problem

They were great helped go the extra mile Derrick helped a lot thanks so much for everythingread more

I had an appointment to return a modem at 11 AM and was prompted by staff to check in upon entering…read morea few minutes before my appointment. Had a few customers ahead of me and only two staff working so I knew I was going to get helped later than my appointment says. A bit disappointed as I was hoping to be in and out since I was using my lunch break for this. Interaction with staff was minimal but they were friendly. To kill time, I looked at the newer model phones like the Samsung Z Flip 8 but was unable to really do much with it since the entire phone was locked in place for security reasons, so I couldn't even flip it open or closed. Couldn't even pull it out as it was connected by a static brace and not an extended cable. Other than waiting around despite having an appointment, it was a smooth experience. All I did was walk up to the counter upon bring called, dropped off the modem, was given a receipt, and that was that.

Awful service!!!! I hate these people!!! I do not have…read moreSpectrum but keep receiving a bill at my home address for someone I do not know. I keep sending back, but they keep coming. I went into this store and waited an hour for someone to help me. I gave them the bill and said, "I do not know who this person is, but their bill keeps coming to my house". They said they needed my id and information before they could assist. I told them that I do not have their service and would not provide my information as I have nothing to do with their mistake. They said that if I didn't provide my drivers license then they would keep that account active and maintain the mail coming to my house. I walked out!!! These people are trash!!!!!

Before I went to this T Mobile store I had visited 2 other stores to get assistance regarding the…read moreissue I was having on. The issue was when I left Verizon and transferred my accounts to T Mobile there was some balance for each phone that needed to be paid off. Sure enough T Mobile support did guide with the steps on how to individually request funds for each line to be paid off. What I didn't know was that each line was on a different plan. My wife's and I were just transferring lines over and our daughters line were to switch phones and transferring. Very minute detail but complicated for a person who had no clue that the steps were different. I was getting anxious because the end date of transfer from Verizon to Tmobile was coming and Verizon stuck me with my last bill of over $1600 plus and the funds from Tmobile hadn't come through. I went to Tmobile in Fullerton and La Habra and they were busy and they told me I had to try it online because they couldn't help me. I tried my last luck in Whittier T Mobile at Whittwood Mall. I was greeted by Ms. Judas. She was so kind and patient even though they were twice as busy as the previous stores I had gone prior. She listened to my issues and asked me if she could borrow my phone. She stayed with me and analyzed what was wrong with the refund and realized I had inputted the wrong refund codes for each line. She navigated pretty quickly and told me it was done after 30 minutes. She said the refund would be available within a week. I was stunned. I was so surprised and thankful. As we were finishing the issue I asked her about T Mobiles wifi program and she gladly answered in detail the price and terms. I was so moved with her helping me graciously with the transfer of phones that I signed up with T Mobile WiFi program too mind you I was with Spectrum internet for over 10 years. If you guys have any issues or want to add a line or get something done I strongly encourage you to look for Ms. Judas. What an awesome human being for just being a customer friendly service person. Thank you!

A very pleasant experience. The guy named Chris was super helpful adding my daughter to my account…read more Helped us get a great promotion toward a new phone and transfer her number over from at&t. Also helped me get the T-Mobile rewards Visa card so I can save on autopay and get money back for paying the bill. Now I just pay my card and it helps with my credit score. Win win! I highly recommend asking for Chris he's pretty funny guy and was a great help. Thanks tmobile

Note: Re-posting review from duplicate account, October 2, 2024…read more Saved me $300! I brought in my 9th Gen iPad with a shattered screen that was also erratically glitching. I thought i needed to replace the Touch IC. Turns out all it needed was a screen. Arturo was genuine and considerate and obviously skilled. His rates were very fair and honest. I will definitely keep him in mind fo future mobile device service.

I came in with a cracked phone and it was fixed in 20 mins. Very quickly and done well…read more I am happy I can use my phone again.they also have cute phone cases to choose from

Came in with my iPhone 15 pro thought it wasn't going to be able to be fixed but they made it good…read moreas new! 5/5 tell a friend !

Service was very quick n came here 1 or 2 years ago n never change i love it idk what i would do…read morewithout them

Friendly staff. The young lady, sorry I'm bad with names, there gave me a quick courtesy 3 minute…read moreport cleaning that solved my charging problem. Thank you so much! II was planning for the worse and that price quote was fair. Definitely recommend and will go back when needed.

I had an excellent experience at One Stop Cellular! They replaced the screen on my iPad Pro, and…read morethe entire process was fast, professional, and hassle-free. The quality of the repair was outstanding--my iPad looks and works like new again. The staff was knowledgeable, honest, and kept me informed throughout the repair. Their pricing was fair, and they completed the job much quicker than I expected. If you're looking for a reliable place to repair your phone, tablet, or other devices, I highly recommend One Stop Cellular. Great customer service, quality workmanship, and a business you can trust!