We worked with Reactic Restoration for a mold remediation project and had a good overall…read moreexperience. Alon was helpful throughout the process and took the time to communicate with us and address our questions. The team was professional, punctual, and took a thoughtful, step-by-step approach rather than immediately doing a full demolition. They carefully assessed the situation during the process and adjusted the scope based on what was actually needed, which we appreciated. The work was completed successfully, and we passed our post-remediation clearance testing, which gave us confidence that the issue was properly resolved. The crew on-site was respectful and efficient, and we also appreciate that they were willing to work with us on the final cost. Overall, we're satisfied with the outcome and would recommend them to others needing mold remediation services.

We had a great experience with Reactic Restoration DFW. They were reliable, honest, and trustworthy…read morefrom start to finish. Nevo took the time to walk us through the entire process, explaining everything clearly so we always knew what to expect. One thing that really stood out was how responsive he was. Whenever I had a question, he replied to my texts quickly and was always willing to help. Most importantly, we never felt pressured. They didn't try to upsell us or charge us for products or services we didn't need. It's refreshing to work with a company that values honesty and puts the customer's best interests first. I highly recommend Reactic Restoration DFW to anyone looking for a restoration company they can trust.

Blackmon Mooring is my hero!…read more The timely arrival, integrity of those who did the work and the company have been outstanding. Tediously thorough about everything but most important, they made the overwhelming ordeal feel under control!

I had a warehouse cleared of a mouse infestation. The service was great but then I got a service…read morecharge for using a credit card of $42.00. Just in principle, I would never use this company again as I feel this is incredibly deceptive. I was told the invoice price and get the extra in the email afterwards. Disappointed.

We used Bingham restoration when we had water damage in our kitchen spanning to other rooms. Their…read moreteam was quick to respond, communicable, and hardworking. The last part of our project did not go to plan for reasons beyond Bingham's control - but they still stepped in to make things right. We're grateful for their integrity.

I have never written a review remotely this long. However, because I have continued to stand by my…read morereview and refuse to remove it despite repeated pressure, I now find myself responding to the "owner's" lengthy public rebuttal. I will preface by stating that the "owner" of this business seems fixated on researching me and attaching me personally. His "reply" is full of inaccuracies and deflect from addressing actual business concerns. To begin, I have 22 positive, not negative business reviews. More importantly, I have attached documentation refuting a litany of false statements made in Mr. Patterson's response, including correspondence from the IICRC indicating that Bingham Restoration is using IICRC branding despite not being a certified member. Honesty, transparency, and integrity matter. I encourage consumers to review the attached documentation and draw their own conclusions. Based on my experience, I would recommend choosing a company that demonstrates ethical business practices, truthful communication, and professional treatment of its customers. I did not select or hire Bingham Restoration directly. Bingham Restoration was brought into the project by a plumbing company following a major leak at my rental property. During the claim process, my insurance company questioned line items in the invoice, including emergency service charges, supervisory fees, and fuel charges. The invoice was subsequently revised, and Bingham Restoration provided written documentation reflecting the settlement amount agreed upon with the insurance carrier, which I have attached. There is no mention of any other "agreement" other than the amount due. Any suggestion that I refused to pay is false. I requested documentation, sought clarification regarding charges, and asked a civil engineer to review the work. Rather than continue dealing with repeated demands for payment, I paid the agreed settlement amount in full. Mr. Patterson reneged on Bingham's own settlement agreement and sent a collections after me to collect the remainder of the original invoice. I have attached the collections notice. I also dispute a majority of.erroneous statements in the "owner's" response. I never communicated with another one-star reviewer, and I did not copy an attorney on our email exchanges. I copied the administrative office of my legal services plan for documentation purposes. The owner also called me from what turned out to be his wife's cell phone number. What concerns me most is not the billing dispute itself, but how it was handled. Rather than addressing my concerns professionally, the "owner's" response focuses extensively on my personal background, education, review history, and other matters unrelated to the restoration work. I found those communications inappropriate and unsettling. The central facts remain unchanged: the insurance company questioned multiple charges, the invoice was revised, Bingham Restoration provided written settlement documentation, I paid the agreed amount in full, and my account reflected a zero balance. This dispute was never primarily about the money. It was about transparency, documentation, and a consumer's right to ask questions and leave an honest review. After this experience, I cannot help but wonder how other customers who posted negative reviews were treated. Basic business communication should focus on resolving problems, not attacking customers. Instead of addressing the substance of my concerns, I found myself responding to personal attacks and factual disputes unrelated to the work performed. Consumers have the right to question charges, request documentation, seek clarification, and share honest reviews of their experiences. I stand by my review and my right to share it. Caveat emptor.

These guys are the best! Our church needed an emergency cleaning on a Saturday and the owner,…read moreChris Tucker, personally came and cleaned our church. Chris is highly knowledgeable, customer service driven, and does it right the first time. In my experience, attitude reflects leadership. Simply put, I highly recommend Chris Tucker, his team, and PuroClean. Thank you Dickie Edwards with PuroClean for the referral!

Im an insurance agent and have been attending the CE classes that Puro Clean has been offering for…read morea few years now. Chris has been the best CE instructor! He's very knowledgeable and I have learned so much about mitigation and how claims work behind the scenes. I really appreciate all that him and his team do for us. Apart from the great CE classes, they do excellent work too when it comes to claims and property restoration. I have been referring my customers to them when they experience a loss. Thank you PuroClean!

During the past few days of this Texas arctic blast, we had a frozen drain pipe that began shooting…read morewater out of our washer, spilling onto the porcelain tile floor and around the corner into the living room - causing minor damage to the engineered wood floors. We were referred to CWF by A#1 Air. Project Manager Oscar showed up to assess the damage later that same day (Wednesday, Jan 17th)and walked us through the process. During his time here, we contacted our insurance company to file a claim which was initiated within 20 minutes with a representative over the phone. Since Oscar was present, it facilitated communication. Oscar gave us a two-hour window between 8am and 10am and said that we should expect to receive a call from dispatch informing us that they are on their way. He also took a series of pictures before he left so that he could inform the crew of the events that transpired. On Saturday, January 20th, the mitigation crew removed a portion of the engineered flooring that was affected and promptly placed industrial fans on and around it. They informed us that they would be back to pick up the equipment (in 4 days) after the area has completely dried and answered any questions we had. Kris, Sheldon, Gabriel, and Oscar were professional and knowledgeable - explaining everything about the process and I appreciate the time and patience they took on a Saturday morning to help us. We are going to go with CWF for restoration as well.

Hard to coordinate with and very inconsistent. Too many people responding on their behalf and none…read moreof them document anything it seems. Nobody knows what anybody said to the last person they talked to.

A long overdue review, but I'm really grateful we called these guys. I believe it was Steven that…read morecame by and really went to town on getting to the root of our issue. He found out that our issue was due to a failing siding/flashing situation and that discovery saved us a lot of headache. Because the roof/siding work was outside restore-aid's purview, we ultimately went with a roofing company to resolve the issue end to end. I hope I never have mold issues related to plumbing, but if I do I'm giving my business to restore-aid, no questions asked. Honesty in this industry seems like a rare gem, and the price restore-aid quoted for the internal remediation was very fair. The only reason we didn't go with them is that the roof and siding needed to be fixed and we wanted all of the work to be done by a single party in case the issue wasn't fully resolved. Restore-Aid really went to town and was not satisfied until they figured out the root cause. Dude had his moisture detector and was going in and outside, in and out of our attic, around different nearby rooms and asking a bunch of salient questions. Beyond pleased with the level of professionalism.

Great work from beginning to end. I recommend this company to everyone. Very professional and made…read moresure we were happy throughout the entire process. You will be glad you went with restore-aid!

This company is reliable, professional, intentional, trustworthy and a life saver!!!…read more Our toilet upstairs broke when we were out of state for vacation. MJ answered the phone right away and was the only company that was able to come out within 30 minutes. I was gone for 7 days. MJ and I talked everyday. He kept me in the loop of all the steps that were going to happen with the insurance claim. He sent me photos of everything. When I came back I was so devastated and MJ assured me that everything was going to be OK. I had my sister visiting when I came back home and he still made sure the house was all taken care of. (Keep in mine that I was not home to deal with all this) MJ and his team cleaned everything up. I had several snake issue he took care of. Yikes!!! He was available when I had the adjuster come out to my house. The only thing that was horrible was my home insurance!! Berkshire pathway/NARS. I had 3 different agents (as they each got replaced) and MJ was able to speak to them and help me in getting answers and funds. MJ went above and beyond numerous times as I was not home. I felt so comfortable with him dealing with everything while we were away. If your not sure on the insurance side. I say make sure you take pictures of everything and make sure that MJ is there when an adjuster is there and record everything!! MJ was so trust worthy that was just the most amazing part. So a big thank you to MJ and his team. Little bit of FYI.... Insurance Process is a nightmare so make sure you call MJ. Make sure you have photos. Keep all your receipts. Make sure you get a content manager to come to your house to adequately check your damages. I requested one from my insurance company! Make sure you get storage pods and MJ will tell you how many you need. MJ and his team were the ones that loaded all my belongings in the garage and upstairs into the pods as I had my garage ceiling damaged and 2nd floor. Good Luck!!! Your in good care with MJ and his team!!

BEWARE AND PLEASE READ…read more Look up "Dry Zone Arlington," "Strong Arm Plumbing" and "Expo Floors Inc" on BBB.org and online/google reviews. The father that owns these businesses and his sons (oldest son was our main contact) reincorporated their company as "Restoration Nation" in December 2018, so when we looked them up in July 2019 before hiring them for our water mitigation & reconstruction project everything looked clean. It wasn't until one night 3 months later when I was beyond frustrated and couldn't sleep that I decided to do more thorough internet research and found the connection with the other companies listed above. We could literally write a book about our roughly 90-day experience with Restoration Nation (which I will refer to as RN) but I will just touch on some of the more major points: A few weeks into the project RN demanded our insurance money IN ADDITION  to the contracted price for repairs & upgrades RN never responded to our multiple requests for written clarification on pricing after the above happened RN demanded full payment before work was completed RN took weeks to demo (usually one guy working at a time) and left piles of tile shards and excessive dust in the house while we were living there RN usually had one guy working at a time doing a little here and a little there while our entire house was torn up and unlivable  for months (kitchen, laundry room, 2 bathrooms and most of downstairs flooring). RN Did not measure counters correctly and on day of granite install told us there would not be enough to complete kitchen. They couldn't find another matching slab, so we were forced to choose a different stone for island (and they tried to charge us for it after installation) RN installed wrong baseboards and didn't respond or attempt to fix when we brought it to their attention RN surprised us with an additional bill weeks into the construction process of over $12,000 to paint our kitchen cabinets and stain bathroom vanities after making it seem like finishes were included in initial contracted price RN used plumbers that we are pretty sure were unlicensed and needed to be driven to the store for parts (which my husband did) and then installed sink plumbing incorrectly causing multiple leaks, flooding new finished bathroom vanities,  leaking laundry room sink, leaking kitchen sink and dishwasher not working. They hired another plumber to fix the work but as of today (10/27/19) we experienced ANOTHER leak with our kitchen sink and dishwasher line from things not being tightened properly. ** In our opinion** RN did not do a good job of managing subcontractors. My husband had to take lots of time off work to manage their workers and RN failed to be present during critical times of the process such as initial granite installation and the disastrous plumbers. RN told us repeatedly  "they know what to do" meanwhile subs are asking us tons of questions and my husband is having to manage everything. On their RN Facebook page they have a "Plumber Referral Program" that gives plumbers $400 plus 10% for referring water damage customers, which explains why the plumber we used initially (a local plumbing company) was quick to tell us to call RN when we noticed water issues We finally fired RN mid-October 2019 after finding the connections with their previous companies, despite having paid them all the money for the job PLUS insurance money. We could not allow the subpar work and excessive stress on our family to continue. We are now paying again for the work to be finished by other contractors and feel like this was the best decision because having them out of our house is such a relief. RN threatened legal action when we fired them, **in our opinion** another tactic to try to get a few thousand more dollars out of us (yes, they sent us an additional invoice even though they were already overcompensated and work was not finished) **In our opinion** RN looks for people in vulnerable situations with insurance claims because they see this as a blank check. They kept going back to our insurance agent with charges (that were denied repeatedly). After reading other people's experiences with Dry Zone and Expo Floors we are thankful and surprised they finished as much of the work as they did.  This was an incredibly stressful and expensive learning lesson for our family. Never again will we trust what a business tells us they will do or online reviews without a lot of further investigation and verification. We write this review hoping it helps someone else avoid an experience like we & others have had with this company and the other related companies.