Paid for food at Kiosk, manager said they hadn't received order, showed them proof of purchase, showed them my bank statement, manager said they couldn't give me food OR money back? Then asked me to "Find the help number that USED to be listed above the kiosk" Boycott on principal alone. I had to go through 30 min on the phone with my bank just to reverse $13. Taco Bell is a last choice people make for convenience. If I wanted to waste the time I spent waiting for food and reversing charges, I would have cooked for myself. I'll probably live longer avoiding taco bell anyway. read more

Their was yelling between two workers I decided not to order and went home then later I decided to come back since I was still hungry and there was yelling again between two workers read more

We went in to grab a quick taco or 2 and were shocked. The floor was sticky and filthy. Every table was dirty. My daughter ordered a salad and when we asked for a fork they proceeded to tell us that they were out... um... you let us order a salad "for here" and didn't think we would need a fork? There were plenty of people working who could have cleaned tables & the floor but instead they stood in the back watching people struggle to walk through the sticky mess and wipe off their own table. The food wasn't horrible and neither was the cashier. He was friendly and so was the manager on duty. The other employees lack drive to help customers or do more than what they are asked. read more

Service is sloppy, the food is poorly made. Employees don't care about customers. Don't recommend at all I'm pissed and never want to spend money there again read more

it's midnight and they don't close until 2:00am but they stopped taking orders BEFORE they closed the fucking line. now i'm stuck in line because they're taking forever and it's only one car in front of me. i couldn't back out because some idiot pulled up behind me and wouldn't let me out. read more

I've seen the other reviews, so in the interest of full disclosure, I haven't ever come here in a hurry to get lunch or dinner. I've used the drive through a few times for the occasional bean burrito without onions and so forth, and I've never had my order wrong or waited more than a few minutes for it. Most of the time, I will eat inside so I can relax, surf the net and get free drink refills. The place is usually clean and I don't have to wait more than a few minutes for my order - at least that I've noticed. I come here casually on the weekends or evenings, so I am not in a hurry to get through lunch or anything. The employees are nice, they know what's on the burrito or taco or whatever so that I can take off what I don't want (onions, sour cream, etc.) and there is plenty of taco sauce, napkins and whatever else I need. The food here is good, I've never gotten anything that I don't like. My only complaint is the Brain Freeze I get from the frozen drinks, and well, that's my fault. :D read more

Taco Bell - Fast Food Near Me - Rohnert Park, California

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I swear, this taco bell is run by literal neanderthals. I'm usually not one to write bad reviews but after the dozenth time of them messing up my order, i'm over it. Please LEARN TO READ. if an online or doordash order says no cheese, DO NOT PUT CHEESE YOU SMOOTHBRAINS. if an order says two baja blast freezes, DO NOT GIVE US TWO DIFFERENT FLAVORS. and it should be common knowledge to not completely leave out entire items. and maybe it's doordash too but a refund of $1.80 for 2 $4 items that were completely incorrect is absolutely ridiculous. I've worked in the food industry for years, i understand not everything can be perfect. but it's every. fucking. time. Please learn how to train your employees or get people who can. read more

If I could give less than 1 star I would, every single time I have come here my orders always wrong. 2 times I get the cheesy bean and rice burrito with no jalapeños sauce it has the sauce both times. I got a crunchy taco and they added sour cream, I ordered a bean burrito with no red sauce no onions and they gave me it with onions, I got a cheesy potato griller when they still had it and they gave me one with steak one time and the other time with egg and salsa when it's only supposed to have cheese, potato's and sour cream. The employees are slow and the drive thru takes at least 10 minutes each time no matter how many cars are there. Employees need to be trained better. I work in food service and this is not how customers should be served. read more

Interior is quite modern and I really like it. The menu has the biggest vegetarian menu I have seen. It really provides a lot of variety. The dining room is large and clean for the most part. It offers a great and inexpensive lunch.Also heard from the staff today that they offer breakfast burritos without meat. I may need to give that a try. The staff was quite accommodating and gave me a great experience today read more

I understand that the job does not pay as much as other jobs. I get that it is a minimum wage job, but I have never been somewhere where the service was so bad. I stopped by thinking to get my meal and leave but it ended up being a bigger ordeal than I thought. I placed my order on the kiosk and sat down. About 30 minutes went by so I checked my email for my order confirmation. It was there. I approached the counter to ask if it had gone through. I was ignored by the person at the counter. Someone on the line asked for my name so I told them. They told me it was next in line. Okay I am good, the order is being processed. The order comes out and I see there are no drink cups. I asked for them. The girl at the counter gives me a dirty look and goes to get the cups. She only comes out with one. I asked if I could get the other two cups for the three meals I had ordered. She proceeded to toss the cups on the counter giving me another dirty look. I then had to ask for straws, salsa packets, a drink tray. These were all separate times since the girl at the counter would even let me ask. She kept turning her back and I had to keep saying excuse me. It took me a lot not to say something but I was really losing my patience. I get it is Taco Bell and the standards are low but I did not expect them to be that low. I had to tell my wife to calm down, she was getting really upset with the bad service. I told it's Taco Bell, they get paid to not care. read more

So I don't typically review chains, and I in general don't eat fast food. However sometimes I will make an exception for Taco Bell. There are only two items I order; the soft taco supreme and their bean burrito + sour cream. Yes, I do indeed have a problem. Thank you for thinking that. As it wouldn't be fair to rate Taco Bell against real restaurants, any review I give for a Taco Bell will be in direct comparison to other Taco Bells; not real Mexican food taquerias. This Taco Bell across from the Walmart in Rohnert Park is probably one of the worst ones I've visited (and yes, I've visited it more times than I am going to admit here in this forum). Since I only order two items from each location, I have a good frame of reference. The soft taco supremes and bean burritos are far lighter (meaning less meat or beans) than you'll get at most other locations. And for some reason they don't know how to add sour cream. Several times I've been 3/4 of the way through my burrito and annoyed that there wasn't any cream, only to find it in the last 2 bites. Yes that can happen anywhere, and often does, but it seems to be a rule here. I can only guess the 'Sour Cream, Even Distribution, & You" training video was stolen by a disgruntled employee years ago. I'm not setting high standards, only standards in comparison to other Taco Bells, and this location is one of the worst. Oh yeah, the service also consistently poor at this location; in comparison of course . ;) I put it as an afterthought, but let's face it; if you are considering going to a Taco Bell, you aren't spending time thinking about the level of customer service you are likely going to receive. read more

Ordered online, saw the drive thru was backed up to the street, I decided to go in, told the cashier about my order. I waited and waited until about 15 minutes later the car that was ahead of me in the drive thru got their order and pulled away. I went up to the counter, at first they didn't know about my order from 15 minutes prior, then they found it on the shelf. When they make am order there is no way to call out the name or number of the order, so the manager advised to stay at the counter and keep a dialogue going with the cooks. After you see a cook make something you should ask "is that my order" and do this repeatedly until your order comes up. Seems odd, but the manager advised that's how taco bell does it. read more

This use to be a pretty decent Taco Bell. Always had great service and no problems. Now it is a hit and miss. Every other time, the order is messed up or missing items. They always replace, and they are all very friendly. I wish they would even out the ingredients more. Most orders it is more packed with rice or beans, and that is all you taste. This would be my second go to Taco Bell. I would recommend the new chicken taco, even though a few bites are enough for me, it is really interesting. read more

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Monday night dinner with my 12 year old son trued the new self help kiosk. The employees start laughing and joking with a friend who walked in. Don't get us our drinks, in fact they acted like I was speaking an alias language when I asked for them. It wasn't only the young teens messing with their friend even the older lady ( manager?) was joking about how the friend was banned from the other Taco Bell in town. That's reason enough for me to go to the other Taco Bell. This happed on 3-11-19 at about 7:30 pm. read more

Every time I order 2 bean and cheese burritos with extra red sauce and no onions, it's always wrong. Every time! It's the only Taco Bell in Rohnert Park. I live in rohnert park... I'm asked if my order is correct on the screen and it is... but never makes it that way into my bag. My one day I have Taco Bell in like 3 months, smh... read more

Stuck in the drive through for 45 minutes... LITERALLY. Passed by here on a Saturday morning around 9:30 am and ordered breakfast at the drive through. There was ONE car ahead of me, (seriously, it was one car). I placed by order at 9:30 and I was stuck in the drive through until 10:45 am and could not get out). I completely understand when a place is busy, but 1.) 45 minutes is ridiculous, 2.) I would have appreciated someone at the window to warn me of my wait, so I can make a decision on whether or not to continue my order. 3.) ask the vehicles to park in the parking lot when you are preparing food so that people can decide to leave the line. On a few separate occasions (before this incident obviously, since I will not be returning), they have been out of items like eggs, hash browns and coffee? How does a breakfast place run out of eggs? Also, hash browns are frozen and are cooked in under 2 minutes, how do you run out of inventory on what is basically a non-perishable item? Same goes with coffee, which is probably the simplest item to prepare. I actually wrote to corporate about the awful experience and made a few suggestions for improvement, who responded with a generic "thank you for your feedback" letter and a 2-free item coupon. What an insult... I really would have just appreciated an actual response instead of 2 coupons valuing my wasted hour at a maximum 6/dollars worth of taco bell. read more

Fellow yelpers... let me be a beacon of warning... drive on past this exit, don't consider going to this Taco Bell. Why on Earth did I start jones-ing for Taco Bell and stop here? Anyway... where to begin? Customer service, well, the bar is already set very low... but this was ridiculous! No one was manning the register. Everyone, an army of 6 or 7 employees, was frantically working, taco-ing, bagging, a lot of rustling plastic noise... for about two orders! It looked like 6 tacos? WTF? Finally, someone realized a human found his way into the "dining area" and wanted to order... so I did... once done, the cashier ran back and joined the melee of plastic bag rustlers frantically accomplishing very little. It took forever! I wasted 18 minutes of my life, waiting. As I waited, I noticed that the whole restaurant was dull with a fine coat of dirt. The floor had tracks and designs from a dirty mop spreading black water everywhere... ummm, change the water in the bucket more often. I was very torn... I already paid, I wanted some "dinner", but it seemed very likely I will catch something from this restaurant. As I took in the squalid scenery and contemplated my gastronomical fate, some poor girl stood at the unmanned counter for 10 minutes... sometimes people are too polite... but, you can't mess with anyone who is going to touch your food. Finally, I get my to-go order and scramble toward the door. To make this visit complete, a potential TB patron walks in and hits me up for money, lucky me. The guy is wearing brand new Ed Hardy jeans and an Ed Hardy T-Shirt. Are you kidding me? Not cool. Got the hell out of there only to discover one taco was fine, the other tasted like it had 3 tablespoons of black pepper in the ground beef. Nice. Not your standard Taco Bell grub. I implore you to use your GPS and find a different TB if you are passing by on 101. As of the writing of this, I have yet to experience any ill effects... read more

Slow - moving or proceeding with little or less than usual speed or velocity: a slow train. I don't even know where to begin, but let me make it short and to the point for you. It must have taken the person working that register about 10 minutes to write up one order, the place smells, and there's flys all over the place. If you have a craving for Taco Bell, please don't go there because it will make you hate the company. read more

It sucks that I can never be handed my correct order from this location and the food is always poorly wrapped so food is all over. I tried giving them a few shots because everyone tries their best but when it's every time, it's annoying. And tonight they gave us completely the wrong order, even with it correct on their ordering screen. Ill go to the one on the other side of town going forward. read more

Don't like to give bad reviews, but this place is awful. Don't get me wrong, I love TB just as much as the next guy, but over the years I've learned this as the bad Taco Bell. Corporate, if you are reading this, undercover boss this place and see what is going on. Almost every time I've ordered nachos without meat, it comes with meat. Items are frequently missing. Went at 8am for breakfast once, they're out of eggs- at 8am (open). Last week, my brother and I walked in, and after waiting about 5 min for someone to take my order (along with a few other guests), a guy walks out and says "it's gonna be at least 20 minutes for anything." Someone please help this TB be great like all the others. It sucks! read more

I have ordered in the drive thru before, the employee(s) are kind and orders were correct. However, today, I decided to walk-in with my kids for a bean burrito. I wish I hadn't because now I've seen what a filthy, deteriorated mess this establishment is. Floors are visibly dirty, sticky and there are flies everywhere. It was stuffy and stunk. I decided to look around some more, and made the decision to look behind the register, in the cooking area. Vile. I'm positive Lysol hasn't been used in months. Even the clientele were frightening. I'm guessing majority of them were from the shady motel behind. Sleazes and addicts. Take 101 into Cotati and hit the TB in the Wolf Den Plaza. 100% cleaner. Steer clear of this scummy place. read more

This Taco Bell is in an odd location, sharing a parking lot with a hotel. Since it's a little out of the way, this location seems to have less of the riffraff that I see at other stores. Dining room is clean and the staff is friendly. read more

Taco Bell - View from the parking lot. - Fast Food Near Me - Rohnert Park, California

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I can honestly say this location earns its two star rating. First of all I ordered two crunchy tacos and one loaded nacho Taco for $1 as advertised on the driveway. I was charged a dollar 29 for the loaded nacho taco. And both of my crunchy tacos were crushed where I had to pick them piece by piece out of the wrapper. This is not the first time I've been overcharged at this drive-thru. It's been going on for many years. So I just warned you check your prices before you pay and don't order crunchy tacos and expect them to be whole read more

Stay away from here it took 20 mins to get my food inside and I was the only one. They had 2 ppl leave and come back from break lol sad establishment read more

SERVICE FROM HELL!!!!!!!!! ?Drive thru" newbie/manager Avoid this black hole at all costs! I go to taco bell for there Cantina bell Bowl menu,But i get this woman who can't speak english,We argue back and forth on what i want and then she gives me the "freeze",overcharged then have to ask for the money back,NEVER AN APOLOGY FROM THEM HERE,Then i drive off and on to the freeway to discover the girl didn't give me a fork, impossible to eat without, so i do a big u-turn go back inline and tell her you forgot the fork and i am pissed, please don't make me wait, so i get the manager the window, no apology for the hassle, only giving me shit for complaining and to never come back-$10.00 for 45 minutes wasted on horrendous service! Food was mediocre too! Done here! read more

Horrible drive through!!! Been to this Taco Bell numerous times. It used to be alright until the last year or two. I'm not sure if they have new night managers or what the deal is? So, the last three times I've been here the drive through has been horrendously slow. Three times ago, there were six cars in front of of me and it took me over 20 mins to get through it. The following time, there were four cars in front of me and it too 26 minutes (I timed it due to the previous time taking so long). I gave up on going there because of this issue considering if rather eat somewhere with good food if it's going to take as long as a sit down restaurant. That was until tonight and I was starving and trying to eat something before a movie. As I was passing Taco Bell I saw only two cars in the drive through so I stupidly decided to give it another try. Let me just say what a horrible decision on my part. It took 24 minutes before I made it through the entire drive through. I observed the first car at the window for 11 minutes (excluding however long it was there before I jumped in line behind them), and they were only handed two drinks and a small bag of food. The next car sat at the window for eight minutes before receiving their one drink and tiny bag of food. I ordered one bean burrito and a regular cheese nachos with no drink. Took 5 minutes before receiving the food. The burrito was about the size of a snickers bar (a non king sized bar). Last time I set foot on this property!!!!!! read more

Taco Bell - Drive through duration behind only two cars!!! Pathetic!! - Fast Food Near Me - Rohnert Park, California

This store was just extremely rude and even argued with me. When I went through the drive thru I was denied a separate order because there was "one" cook there and I asked well I'm going to just come back around so what's the difference you will still need to make my order or if I decided to just pay for it all together you would still have to make the whole order anyways and with the time I'm waiting for my food and I could pay the two different orders. And when I went up to the window there were actually 4 cooks so I really didn't see the problem. read more

I'd give no stars if possible. They ALWAYS forget something and then on more than one occasion they made us GO THROUGH THE DRIVE THRU to get the items THEY forgot. So an Extra 20 minutes on top of an already 30 minute wait. Are you kidding???? The night crew SUCKS. read more

There is always a time and place for Taco Bell. Avoid late evenings because the SSU kids come on full force and drive-thru is slower than the traffic between Petaluma and Novato on 101. read more

Ordered on the kiosk because there was no one near the counter. Waited 20 minutes while everyone else was served and when we asked about our order, it wasn't in the system. The manager didn't offer to even take our order and just went about helping the next person. read more

Taco bell is crap right. Well the Taco Bell in Rohernt Park tops all crap. 25 minutes in a drive through waiting for food I really don't want to eat. Just poor management on staffing. Learn to run a business. read more

SLOWWWWWW every single time. Expect a 20 minute wait no matter how many people are there. I've been sitting inside for 20 minutes as of right now and there was no one in front of me. read more

Rudest General Manager I have ever met. This guy shouldn't be allowed anywhere near the customers. He doesn't want to do a thing for you if you have a problem with your order. Dirty and run-down inside and out. Get some new management! read more

Literally have been sitting in the drive through for over 40 minutes. This is by far THE slowest Taco Bell in history. Carl's Jr. is expedentially faster and we all know how slow their drive through is. Guy with the rose tattoo on his neck was rude, there was music with employees dancing in the back. Absolutely ridiculous. read more

Worst service in the county. I wait for 30 minutes just to get my food at the drive through. And I thought this was fast food.

It's freezing outside and they have the AC on. What the heck!!!!! They must really not want anyone to dine in so they don't have to clean up. read more

Normally pretty good but its fast food. I only go for baja blast really and today they said its broken. So no baja blast. Chick fila was my first choice and i should of gone there. Baja blast deprived.. read more

if i could give them zero stars i would. I have called the corporate office three times since this incident occured and have been told three times that someone will get back to me. So basically what I get out of this is that the management team and the corporate office allow their employees to insult their customers. No one should ever eat here again. This place is a disgrace to the fast food industry. read more

I am the culinary syndic; I have dined in the halls of Olympus, feasted with the most majestic kings, and yet, I am left without content. I have searched far and wide, across many seas, to find some culinary masterpiece that would caress my palate as well as nourish my soul. Nothing can compare to the ecstasy embodied within the latin delicacies of taco bell. The fickle fingers that assembled this magnum opus must have been forged by a god. Never has my palate been in such ecstasy, I am dedicating the rest of my culinary career to achieving an equivalent mastery of the culinary arts as Taco Bell has. read more

Ok I have to say the service has always been good here. Fast food, cheap prices, and always hot. Of course that doesn't speak to how fresh, good tastings, and delicious this food should be, but it's a good late-night spot for that empty stomach on a budget. read more