I rarely leave reviews, but I feel this experience needs to be documented for management and franchise leadership. My friends and I arrived at this location before closing and placed our order. The employee taking it struggled to understand us, requiring multiple repetitions of simple items; including a cheese quesadilla, which we stated clearly twice because one member of our group is vegetarian. Despite this, the cheese quesadilla was not included in our order. (1/4 items ordered) We called the store immediately after receiving our food, still prior to the posted closing time. Instead of correcting the mistake, we were told there was "nothing they could do" because they were "closed" and that all food had been "packed away." This response was disappointing, especially because the error was on their end and we reached out before closing, explaining this. The Additionally, the employee taking our order appeared unusually incoherent, repeatedly asking us to "speak slower" and to "hold on," which raised concerns about whether he was in an appropriate condition to be working. When we expressed that this situation reflected poorly on the brand, the staff seemed indifferent. I grew up less than a mile from this location, and over the years I've encountered other issues here, from inconsistent service to disorganized operations, but this was the first time I felt genuinely compelled to report it. The combination of poor communication, refusal to correct a clear mistake, and unprofessional behavior is unacceptable and does not align with the standards expected from a Taco Bell franchise. While I understand this is a fast-food establishment and closing time can be busy, basic customer service and accountability should not be optional. I hope management takes this feedback seriously and reviews staff training, closing procedures, and employee conduct. At this time, I cannot recommend this location, and I hope steps are taken to improve the experience for future customers. read more

I rarely give fast food restaurants a 5 star rating unless they are truly exceptional relative to other fast food restaurants and this is one of those situations. I don't know why they only have a 3 star average rating on Yelp, maybe there are some older reviews from before I started coming to this location a couple years ago but since I have been coming to this Taco Bell they have always been consistently very good. Sometimes I would go there multiple times per week and every time I go there they never make a mistake or get my order wrong and they are always pleasant and the food is always good and obviously prepared with care. Maybe some people just don't like Taco Bell or fast food in general, I get it, that's why I usually max my rating out at a 4 for a really good fast food restaurant and I reserve a 5 star for a place that is exceptional and always on point. read more

This Taco Bell is run so well and the workers are so sweet. I had a really big order and they didn't make one mistake plus they were so fast. Those workers deserve the world. read more

This is the best Taco Bell in the area. I always get customized orders and they never mess it up! I will go out of my way to go to this Taco Bell over other ones in the area. read more

The past two drive through orders I did not receive the correct orders. And the orders I did receive were less food, so I had to get a refund. read more

Food is always great quality and my order is always correct! The staff is very nice and friendly. I have no complaints; this taco bell is fast and friendly! read more

Listen I am a Taco Bell eater. I love t bell. This Taco Bell is THE Taco Bell. Always made with love. Always wrapped beautifully. Sauce is evenly spread. Perfect amount of tomatoes. Every time. I ordered three ways - one really happy, excited voice - one with a nice but mild tone - one that was quick please, thank you and bye. Every time same amount of love. Love this Taco Bell and it's workers. They deserve living wages and bonuses. read more

They have an African-American manager that works on the intercom here. He's very rude, he doesn't need to be a manager. He hung up on me when I called the store. He's a poor representation of Taco Bell. I hope someone sees this is able to terminate him. If I could put negative stars I would. read more

I love Taco Bell. I breathe Taco Bell. I drive 15 minutes to this specific Taco Bell, ignoring other Taco Bells along the way once or twice a week because they are amazing. Always fast, food always fresh, service friendly. Best Taco Bell in the area. read more

This is honestly my favorite Taco Bell location. Food is always freshly made, order is always correct, and the staff is always polite. I never leave the drive-thru disappointed. read more

I give it one star because the managers that were in shift at the time I went which was lunch time were terrible. I have a picture of a table in the lobby that all the employees had their drinks on and drank it in front of the customers. And then the manger that was on register when a customer walked up and she made sure to finish her text while he was right in front of her. Then later on she was on her phone and showing a employee stuff clear in front of all the customers! Very unprofessional even for a fast food restaurant and the mangers and employees were extremely loud in the back as well. read more

Taco Bell - Shows the manger on the phone and all the employee cups on the table! - Fast Food Near Me - Ypsilanti, Michigan

Whoever you guys got working the midnight shift at the drive through has the best attitude and was so pleasant. Great job tacobell. Food was great too read more

The drive through line is always horrendous. My experience is always after 9pm. The staff seems to always be different each time I go. I'm sure this doesn't help things. My order however, is always correct. No issues there. A little training in process flow from corporate might go a long way. read more

I receive excellent service every time I come to this Taco Bell location, which is frequently. The food is hot and tastes good and the staff is friendly. My favorite Taco Bell location by far. read more

I ordered a Crunchwrap supreme without tomatoes, sour cream cheese and beefy replaced with beans, when I got it the only thing s removed were the cheese and sour cream. I also asked for two bean burritos with no onions or chesse and both had those items. read more

Best Taco Bell I've ever been to by far. Once I started going to this Taco Bell, any other Taco Bell seems mediocre. Didn't think there could be such a good Taco Bell. The service is great and the food is always made well and tastes fresh. Employees are great. Other Taco Bell's should learn from this location. read more

This is the best Taco Bell probably in the entire world. Best employees, best food. I think they put extra magic flavor on it because it tastes better than normal Taco Bell. Give everyone here a raise. read more

Drive thru Line is always very long unless you are visiting during extreme off hours, and lack of an alternative means you may wait for a half hour or more in line. Other restaurants have offered in restaurant take away service for months now, pandemic or no - why hasn't Taco Bell considered this option? Most people will not wait 30m for a fast food lunch. read more

Decent service, drive through took about 7+ minutes but they were busy. However, dropping my Chalupa in the bag upside down sucked because all the toppings fell out! :-/ read more

We waited in the drive thru for a total of 30 minutes. It took us about 20 minutes just to get to the point where we ordered our food. We did and then waited about 10-15 minutes just to arrive at the drive thru window. When we got to the drive thru window, we handed the team member our credit card. At that point, the team member indifferently let us know that the restaurant was cash only & that their credit card machine was down. We let him know we weren't carrying cash and all he said was, "Sorry, man." He didn't offer an apology for not telling us at the order menu, we expressed that we waited for about 30 minutes just to receive our food and all he did was shrug his shoulders. I am incredibly disappointed in the level of service expressed. Absolutely terrible service. Won't be back. read more

I went to taco Bell and they got my order wrong so I went back in, then they made me wait a long time till they gave me my order. It was wrong again! By then im back in my car. I'm starving and angry so I just eat the wrong order. I'm not trying to get something in my food because someones made that I keep going back. read more

Yesterday, Saturday, April 18th, 2020, I ordered a taco salad and the person taking the order said "We don't have taco salads". I said "What? I got one last week". Then she informed me "Taco Bell no longer carries taco salads. If you look at the menu board you'll see they changed the menu". That's like saying the sun doesn't shine anymore and it's pretty outrageous to a person who loves taco salads! In their pursuit of progress, i.e. making more money, they now offer flaming hot doritos locos and wild strawberry candy or not freezes. This coming during a time we need our comfort food! So then, I unhappily ordered a chalupa box meal. When I got home and looked at it I disappointedly thought "Oh, no, it's a burrito box". I don't care much for burritos but I ate a few bites and ate the tacos accompanying it even though I have a lot of difficulty eating them because I have a plate for my upper front teeth. Although, I do like the cinnamon twists I won't be going back:( Not only that, I haven't figured out how to let the big wigs in California know my feelings. There is no "contact us" available on Taco Bell's app and if you want to contact one of the biggies you need to leave your personal information and it gets shared to an undesirable site. BOO, Taco Bell! I'm sure the original owner, Glenn Bell, would not be happy about this menu change. read more

I ordered a quesadilla without the jalapeño sauce and it came with it on it, and there was only 2 pieces inside the bag and overall was really poor read more

Terrible products received. I went through the drivethrough and ordered 2 beef meximelts and 2 chicken quesadillas. Both of my meximelts barely had anything in them and both were missing pico. My quesadillas looked like they were cut by someone without eyes and had very uneven pieces, on top of that, one of my quesadillas had a piece with nothing in it, only tortilla. Worst taco bell experience i have ever had. None of my food should have been served and shows that the employees do not care at all what they serve. read more

I'm not even mad about writing a review for every single Taco Bell location I go too because they are always awesome. This one particularly was super cool. I was in a bad mood when i went through the drive thru because of a Wendys employee was rude to me and didn't get my order right. My husband wanted Taco bell and i didn't blame him. When i came up to the drive thru window, two employees really stood out to me. Paris and Brett (brent?) Paris was super polite to me while i was placing my order even though i had no idea what i was doing at the time. Very patient. She then complimented me when i was just leaving. Super sweet. Brett, (brent) had a very lovely English accent. she was very sweet and even talked to my dog in the other seat. (You don't understand my dog loves drive thrus and seeing new people.) LONG STORY SHORT, The employees here have incredible customer service skills and I wish i had the opportunity to work with them. My order was prefect, they were super friendly, fast, and made my dog happy too. read more

I ordered from my app and I get charged twice, was told by store manager my money would be refunded in 24 - 48 hours. Here I am 5 days later still waiting on my 30 bucks. I called the store the manager directed me to taco bells customer service, the manager did not know the number then gave me a random number she said was it. (It was not thank you google.) So corporate said they will investigate and that will take a week then after they resolve it I get my money in 7-10 days. Don't you love how they can take the money off your card in a millisecond, but take 2 weeks to put it back read more

Quality has seriously declined in the past few months. The bean burrito had a weird metallic taste and everything just looked sorta sad and soggy. read more

Ordered a taco salad to go for lunch. Got back to work and the salad is all smashed in the corner of the BOX that has holes in it with rice and oil leaking out the holes. I called to ask and they said to bring it back for a refund. Oh and I didn't receive a receipt. What a mess. They said thats how it comes. A salad with dressing thrown in a box with holes at the bottom. SMH!!! read more

Every time I go here the line is really long because the employees are slow and don't pay attention to what is being ordered. I can also see employees goofing off when I'm getting my food. I would give this location 1 star but the food is too good for that. read more

So I tried again, after a long shift at work and no desire to cook anything. Big mistake.. unfortunately there aren't many spots that are open late night. This place is open until 2am, but you wouldn't know it, since the staff has a habit of turning off all the lights, including the "drive thru open" light, between 12 and 1am. If you still attempt to drive through, even with all the lights off, they will serve you, but they'll be highly offended that they're forced to actually do their jobs.. not only is the customer service horrific, the food preparation is as well. If I were you, I'd avoid this place as a late night spot, you'll be shortchanged and treated as a burden. Stick to the daylight hours and your more likely to get what you pay for and not be treated as an inconvenience read more