Haslet Out of forks, napkins needed filled, sauce cups needed filled, Drp mix awful, food ok, facility and service bad.

I thought this was fast food it's giving slow food I was in the drive thru for 15 minutes for 2 things and there was 2 people in the drive thru and nobody in the lobby. I asked for fire house salsa he gave me I don't know what type of salsa customer service was not good all all around this place is not worth your time. Or money . read more

Taco Bueno - The wrong sauce - Mexican Near Me - Fort Worth, Texas

I understand u get what u paid for. BUT this is very low quality ingredients and food overall. How people even eat here shiiish Service is average read more

I'm just going to say it....., I am 8 months pregnant and my hyper fixation is a party burrito and a crunchy beef taco. Anyway, went through drive thru, ordered and pulled off to find that there were no party burritos in the bag. Normally, I'd probably drive home but not today. I needed that party burrito. I shamelessly went back through the line and explained that I was just there and my order was incorrect. He insisted I ordered party tacos instead of party burritos. He was probably right. I explained I was pregnant and my brain just didn't say the right thing. He so kindly made and gave me what I thought I ordered and was so sweet about it. I insisted on paying for my mistake but he said no, we want to give you the correct order and want you to come back. Of course I will! In the end, my craving was satisfied and was given another reason why I will always be Team Bueno! read more

"we'll be with you in one second" for 5 minutes with 1 person in line ahead of me. seems incompetent.

So my husband went on a Saturday night. I'm sure that is a busy time and we received all of our food, so that was a plus! The quality of the food was not so great. My mucho nachos had no cheese!!! Our tacos also looked pretty pathetic. The plus was that they gave us plenty of salsa. Other branches have told me they were not allowed to give me a decent amount of salsa even if I paid for it! read more

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Guy can't take an order. 4 burritos and another dinner with a burrito equals 5. Not 2. Taco shells were all crushed up. Ended up paying way too much for what I got read more

This is a disgrace to the Taco Bueno I grew up with. I got to leave for my lunch break early so I went through the drive thru. Figured I could spend the leftover time to catch up with mom things. Drive thru was a nightmare. The guy isn't talking into the microphone and I had to repeat my order FIVE times. I pull up and the guy at the window (had the drive thru headset on) had to go over my order another THREE times. 3 muchacos, quesadilla meal, party burrito and a nacho meal. I drove off thinking surely after 8 times of repeating it, it should be fine. I drive all the way back to work to find they forgot half of my coworkers meal and half of mine. I tried calling and they wouldn't answer. So I used that extra time I was wanting for errands to go back up there to the drive thru to play the repeat game again with the guy to only get what I paid for. No apology, no extra food, nothing. Then I got back to work and sit with my cold nachos and open one of my items and see this. Fingernail punctures. Wasted time, wasted money and took one bite of food. $34 down the drain for terrible food and service. Our office will not come back and whomever they tell this story to will not and I sure won't! Disgusting! Hire someone who can properly work the drive thru read more

Taco Bueno - Burrito with fingernail punctures - Mexican Near Me - Fort Worth, Texas

We stopped in at this location to use our "A Wholotta Box" coupon. There was a note on the drive through menu apologizing for the wait ahead of time because they are short staffed. After we paid at the window we were asked to pull into a front parking spot where they told us they'd bring our order out to us. We waited 15 minutes and then our box was brought out to us. Y'all, the tacos and burritos were freshly made and hot, the rice and beans were generous portions, and the chips fresh & crispy!! Of course, the 8oz salsa topped it off perfectly! WELL WORTH THE WAIT! Sweet young lady multitasking & working tonight, bless her for caring and doing such a great job. Our box was packed so carefully!! Definitely recommend this location even though there's a bit of a wait. We will be back!!! read more

Taco Bueno - wholotta box on a table - Mexican Near Me - Fort Worth, Texas

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Piss poor service and management. How do you only have 2 people working on a Friday night? I basically pad $70 to wait on 12 tacos and 12 Burritos for over an hour. read more

Lazy and unhappy employees! I love Taco Bueno but every time I come to this one location I'm reminded on what piss poor management looks like! I'm always polite and thankful to them but never get it back. They are always almost hateful. STAY AWAY FROM THIS PLACE!!! read more

Are employees even being trained on what customer service is or is it just lack of supervision of management? Either way it falls on bad management. If I come to this location during the day or night, it is the same thing slow and order's wrong. read more

The customer service has been sub par for awhile, you can tell everyone here absolutely hates their job, but my husband loves the food. Website says they're open until 12a and the sign on the drive thru says open and lights are on etc all indicating they are in fact open. Yet I waited in the drive through awhile and was never greated or anything. 2 people behind me backed out and one tried to go inside; I finally drove around the building and the other potential customer says they're closed. They lost at least 4 potential customers during this time.. read more

Taco Bueno - a brick wall with a window - Mexican Near Me - Fort Worth, Texas

Walked in and blonde at the register very uninterested in the job much less customers entering the establishment. Back was to the door didn't acknowledge us entering. She was preoccupied with her fake eye lashes. Was picking her overly long (unprofessional for this business) nails. Was not assisting the other staff either. Ordered Big freakin Chicken Quesadilla and got A regular size. Ordered 8 items and the blonde acted like it was hard to throw 4 hot sauces in the bag and that would be enough for 8 items. This facility has only gotten worse over the years and this is about as low as I've seen it so far. read more

Never ever ever Door Dash Taco Bueno. If you're lucky, you might get just half your drink order and nothing else no joke. We legit got 2 of the 6 sodas, no tacos, no burritos, and some salsa, that's it. I paid $50 for shit I never got. 8 people ordered food, and we have 2 sodas and a salsa to share and they won't take my calls cause they're now closed. WORST PLACE EVER. Update: The next morning my full order was credited (yay right?) then I was re-charged for the random crap we got that we didn't even order. There were some beans in the mix, again not ordered, found them with the salsa. All told, I paid $20+ for a couple drinks and some and salsa I never asked for. If you can't handle online delivery, don't offer it. read more

Pulled up at 8:36pm just for them to tell me they are closed. Your store hours say 1am!!!

This is clearly one of the worst Taco Buenos I have been to. Service was fast and the guy was nice so I did give it 2 stars. I also only went through the drive through so I can't comment on the inside. The guy at the drive through was nice but he didn't give me napkins or ask if I needed anything else. I also got nachos with no fork. Let's talk about the food. Nacho chips burnt, yes burnt. I had Mexi dips and chips which were terrible. Beans were too salty, clumpy and cold. Cheese was ok I guess. Guacamole was in another burnt bowl and was not fresh at all. If I wasn't on a road trip I would have taken it back but I was already back on the road when I noticed this. Results... Go to Wendy's, Subway or any other place nearby!!! read more

Bad service, an older guy in front of me ordered his food and drink, there was no ice and he told them "there's no ice in your machine" and they smacked their teeth and got the ice. I was nexts ordered food and same. no Ice, I told the older African American lady and she rolled her eyes and took my cup. I got my food and went to sit down. Came back up to ask for Jalapeño Ranch and she said "what you want.?" Rudely..... staff needs better costumer service training. I should know. I'm a manager next door at Schlotzsky.! The younger guy with Long hair was really nice on getting my ranch and asked if there was anything that he could help me with, on the other hand the Asian lady and African American lady were rude as hell. They need better training read more

This location is absolute garbage. They randomly close midday with no explanation and cannot get an order right. This evening my husband went through the drive thru and they repeated the order back to him correctly, then stated his total was going to be an excessive amount, given what he ordered. He asked why the total was so high, and then repeated his order back to the worker, who then said "oh, I added some stuff wrong. Sorry." My husband waited an extended period of time to actually get the order and had to pull into the parking lot to wait even longer. They brought his order out and he left. When he got home, it was ALL wrong. We called, no one answered. He went back and the dining room doors are closed and no one even responded to him for several minutes via intercom, then stated they could only fulfill online orders due to the system being down. He explained the situation and they asked him to pull forward. He did, then waited another 6 minutes before anyone came to the window. This is unacceptable. read more

This place used to be very good back in 2014 and 15. It went downhill around 2016 and a has been a steady decline. The food is very good usually, it's the slow service that's unbelievable. The drive through is something to behold. Common sense is you have to go around the building to get to the drive through if there is already a line. Watch the idiot that tries go at the south entrance to cut a driver waiting in line. One time someone tried this to me when I was already waiting in line 10 or fifteen minutes still 2 cars in front of me to the ordering menu and dared him to try and hit me. I did learn if the cars wrap around the building then don't even bother waiting in line and go somewhere else. Last time I went here was two weeks ago and decided to get in line. My friends credit card wasn't working and said I got it after the lady took way too long to figure it out I paid cash. Had to cancel the order, restart everything. I think she was overwhelmed and looked understaffed inside. There was only one person in front of us at 12pm but next thing I notice there is several people waiting. It took literally over 30 minutes to get our food which wasn't even a complicated order. I noticed two construction workers behind us in line at the time I counted nearly 40 minutes until they got their food and they had a to go order. WTF read more

Worst place Ask me if I was in the military I told him that's none of his business And he called the police And told me and my kids to get out read more

Don't bother with this spot. Been on several occasions and the line always takes 15 minutes before you even get to pay for it. Fast food this is not. read more

My husband orders Taco Bueno often. We typically spend $45 when placing our order. I would like to mention we use Urber Eats when it comes to fast food nights to avoid the long lines and and traffic. The last 4 times the order has been wrong for various reasons. We order 14 hot sauce to go with $45 dollars worth of burritos. The notes were left in the comments section along with the condiment section located on the app when ordering our food. It also shows on the receipt when taco Bueno stapled to the bag. Needless to say when we receive our food not even one was in bags. When I spoke to the store manager, Brandon m. He said it was the responsibility of the driver to ensure we received. My question to Brandon the manager. If I was in the drive through would it be his responsibility or would it be my responsibility to ensure he put in my bag??His response is priceless. Brandon said it would be my responsibility to make sure he did his JOB!! I about died! He then said 95% of customers check their bags and I said I must be the 5% dumb**** who expects you to do your JOB! What you get paid for! SMH!! Horrible service!! Last week my husband placed an order from the Keller store by mistake and the order was SPOT on so I called to ask the difference in their process. The manager mentioned even when a customer doesn't mention they want salsa, their store adds it to the order as it's predominately a food that uses. He also said it's the stores responsibility to place the condiments in the bags since the drivers are deliver only. Shame on this store and I will place a review in all locations because the customers have a right to know how crappy the service is and how arrogant condescending, inconsiderate and disrespectful the Manager is at this location. A Burrito isn't a burrito without salsa :( read more

I am so sick of trying to eat at Taco Bueno late when nothing else is open. This is probably the 6th time I've checked their hours online and driven to the location only to find it closed. This location clearly states they are open til midnight only to go out of my way to find it closed at 10:15. I guess I'm done attempting to eat at Taco Bueno. read more

I have been in the drive through for over 30 minutes now. I can't believe I am wasting my valuable time (not to mention gas and money) waiting on a 12 dollar order. I WILL NOT BE BACK. This location HAS LOST MY BUSINESS. I had to give 1 star to post this review but its worth negative billions of stars read more

Pulled up at Drive through at 8:53 waited in line and when I got up to place order was told they closed!!! Won't be going back.

Well went in to get food and employee looked under the weather. Was managing front counter and drive thru. I left so can't comment on the food, but at this time and place if employees are sick send them home! read more

I have 5 kids and almost always have additional kids with me too. We've been here 5 times now and consistently have had a 5 star experience every time. That's saying something with my huge crew! This is the only Bueno within at least an hours drive that still gets it right. Fresh food, clean restaurant, courteous staff, crunchy shells and chips are never stale, salsa bar on point! This Taco Bueno is amazing. We will be regulars for the foreseeable future. read more

What the heck did I just eat?!? Bueno use to be my go to until tonight. I haven't had Bueno since Taco Casa came into the picture. I decided to come here since it was on my way home and TC wasn't close enough. The quality has gone to s**t! Beans are nasty and burned. I ordered the Taquito meal deal and my son ordered the MuchoNachos. After a couple bites my son asked what were we eating? I told him this was the Bueno food I once remembered. Unfortunately today was the day that Taco Bueno died. RIP o'friend! Taco Casa will be my go to from now on. No matter the drive time! read more

This was the worst food and service I have ever received. It used to be an excellent fast food place, but it has really gotten worse. I ordered chicken and got beef, ordered one platter and was charged for 3. Ordered a taco salad and there was no lettuce. The guy at the window was too busy talking to his friends/co-workers to get my order right. It was horrible. The worst I have had. Will never go back!!! read more

This Taco Bueno is always pretty fast in getting my order and always clean. (Which is a good thing for fast food lol) It's close to my house and convenient. read more

I work down the street at a major company. I haven't grabbed a quick meal at #tacobueno in years but needed a quick mex fix. Yesterday at noon I had chips and queso and a burrito at noon. Hot, delicious, so I came back today at 1pm. Now, I understand prepping for the lunch rush, but my taco was cold, my chips were cold and the queso was gelatinous and disgusting. A complete fail on consistency. #tacobuenofail read more

I have never seen a Fast Food Taco restaurant take Sooo Long to Fill Orders! This was absolutely ridiculous... almost like they did not have enough food in the back- all the while the lady at register is ringing up people as they walk in, unsuspecting that they have a 15-20 minute wait Hope they have a hour for lunch break! 30 minutes will not cut it I'm NEVER coming here Again, this is my first & LAST visit Poor Management read more

Very very slow, sat in the drive thru for 18 minutes waiting on 3 soft tacos that weren't even good

Service was very poor, staff did not acknowledge anybody or thank them for coming in. Food was average the chicken potatoe burrito was soggy and service was very slow. Over all poor experience read more

This location is on my way home from work.. I stopped by to get the Bueno box deal for $15 for a quick family dinner.. service seemed chaotic and understaffed. My order was thrown together with old rice and tacos with very little meat.. wait time on all orders for everyone in side was very long... disappointing since this location has always had great customer service and food used to be fresh... with all the options in that area .. customer service and fresh food is essential to keep my business read more

Love bueno wish they had a location in Decatur or Closer too where I live I grew up in Abilene that's where they started at way better that taco smell 5stars always read more

I was in line waiting to order. A customer was in front of me trying to show the worker that they didn't receive all of their order. The worker gets more food, throws it on a tray, and throws the tray on the counter and walks away with her hands up in the air. Absolutely terrible customer service. Didn't even wait around to order read more

I have been there a few times food is pretty good some of the people working there could be better and seeing a manager around would be nice

I've just spent 25 minutes sitting in this drive thru. That's the second time in 6 months I have had this experience in the drive thru at this location. read more