Brought my 2010 Volkswagen Jetta with 165k miles to the dealership in Joliet in 2024 for a check…read moreengine light whose code showed a transmission sensor. They advised me that to get into the trans and change that, they should replace the whole transmission for a couple hundred more, otherwise they couldn't guarantee the work. And they charged $150 for this "diagnosis". They wanted thousands of dollars for a new transmission, and I was stuck because I couldn't take the emissions test to renew my plates with a check engine light on. Brought it to Tony's Transmissions, and he replaced the sensor in a few days for a few hundred dollars. I can't remember the exact amount because I paid cash and it was about a year ago, but I just saw his business pop up when I was doing a search and remembered that I should have left him a review back then. He really did great work. Check engine light was off, car passed emissions, and we drove it for another year before selling it a friend for his teenage son. Car is still running strong.

I brought in my old Sienna in from a referral from the Auto Clinic in Frankfort :-) I explained the…read moretransmission symptoms and error code diagnosed so far. Tony said they were backed up and I offered to drop it off early just in case Tony and team got some extra time, as the family had an urgent college move-in date to make :-) Tony and team got the sensor part in and quickly turned it around, including some Q/A to make sure it was stable. Pricing with parts and labor was very reasonable.

I have been taking my cars to VIP for many years .. Mark and his crew are amazing! I always feel…read morelike I get a fair, honest price and excellent service!! I recommend them all the time!

I took my Buick Lucerne in for an oil change and told the receptionist to make sure the tires were…read moreinflated to 35 psi per Discount Tire where I purchased the newer Michelin tires ($700 purchase). They need 35 psi in the winter because the rims are aluminum and cause the tires to lose air in the extreme cold. Within two and half weeks, I received a warning from Onstar that my tires were at 28 psi with one at 27 psi. They did not lose all that air in that amount of time but were not inflated properly per my request. I took in my older Chevy Malibu which had dashboard lights going on including check engine light and service engine soon light. The tachometer was also not working. Auto Zone read the codes for FREE and I took that printout in with the car. They kept the car for three days. All they did was clear the codes, did not fix the tachometer and by the time I went a mile away from VIP toward Rt. 30, the check engine light was on! This car is older but always well taken care of and garage kept. No attention to detail plus I was charge $99 for nothing vs. Auto Zone putting the car on their computer to test for codes for free. I will not be back to VIP ever.

This is one of the best auto repair facilities in the area. I had an emergency that needed…read moreimmediate attention, and they took great care of me. I was initially quoted around $3,000, but they were able to complete the repair for just $600--honest, transparent, and truly looking out for their customers. The technicians here are highly skilled, professional, and fair. I'm very thankful for their service and integrity. I highly recommend supporting this business.

I would never do business here. I went in to to have my car looked at, get a quote, or make an…read moreappointment - whatever necessary to get the reapair ball rolling. Hours say 8am, door reads 8am, it was around 8:30 am when a guy arrives to open, Mcdonalds bag in hand. I hang out for a few minutes to give him time to turn on lights & unlock. When I do enter the guy was rude and angry towards me, I guess for inturrupting his breakfast. His body language and tone was not conducive to kind service, so I said thank you and walked. Enjoy your Mcdonalds.

I received fast service, he went above and beyond. Changed my oil, filled my tires and fluids.read more

Lacked any sort of conversation about the service I was receiving. I usually go to another express…read moreoil change place, but due to lack of time and out of convenience I came here. I pulled in and I told them what I wanted. They didn't tell me where to go wait, tell me about my levels for other fluids, or replace my windshield washer fluid. I'm used to these services when paying $100 for an oil change. Hopefully my car actually received the oil I paid for. I won't return. They made me feel like I was interrupting their afternoon chat session.

Tried them for tires and they matched the best price and did them and a alignment in less than two…read morehours. I like going with a place where i can get an oil change so i can get the them rotated at the same time. They are a little high for the oil change. and another service job they quoted was also higher than the dealership, but tires were a good price.

Had a great experience at DeRe Auto and Tire and wanted to share. We brought our BMW X1 in for a…read morescheduled 10:00 a.m. oil change, and everything went smoothly--no waiting around, no upselling, just straightforward, professional service. The real surprise was finding out they offer free oil changes on your birthday. That's the kind of thoughtful touch you don't see often and it really says a lot about how they treat their customers. You can tell they take pride in what they do, and being a local shop that gives back to the community makes it even better. It feels good supporting a business like this. Overall, honest, efficient, and customer-focused. We'll definitely be coming back and wouldn't go anywhere else.

Sometimes pep boys gets a bad rap but I had some work done there and even though not everything…read morewent perfect, the managers did all they could to accommodate me . The tech that did my service was awesome ... thanks guys

They installed my tires; they now leak. I booked an appointment for 3pm 3 days ago for them to look…read moreat tires. I showed up at scheduled time and they told me it would 3-4 hours before they could even get my car in. I would stay away if your time is not important you.

Quick oil change. It's a little more expensive than most places, but I think it's a little more…read morebecause of the convenience aspect of it. I walked in at 5:05 pm, and left a little more than 15 mins later. That's with two cars ahead of mine! Most places I've gone I've had to wait 35 min to an hour (or more!) Expect the staff to ask you about oil preferences (brand vs generic) and show you your oil levels upon completion. I had been putting off my oil change due to time constraints and felt bad showing up at 5 pm, an hour before closing. I asked if they can still take me and I appreciate the fact that they said the last car accepted is 10 mins to close. I'd never do that, but it's nice to know that they'd still take you (for an oil change I'm assuming). Overall, good experience!

They installed the wrong oil filter and when I came back and asked them to address the issue they…read morerefused to do anything about it. Actually the cheap NAPA filter they installed could cause damage because it can't handle the higher oil pressure of my turbo 4 engine.

Every time I have gone into Mavis I have spoken with/been helped by a different person, so I can…read moresafely say everyone here is generous, helpful, and knowledgeable. Oil change, Tire rotation, Engine problems; they know it all and are so willing to help. I have come in with strange issues that don't fall under any normal category and the nice people at mavis in new lenox looked at it for free and diagnosed it for me. I have had them help me countless times at reduced rates because of the generosity of the workers. I always leave them a big tip! Can't overstate enough how great Mavis Tire in New Lenox is. I go there for everything!

Always have been treated well at this shop . Even if you walk in, you are treated with the same…read morecourtesy as if you were life long customer.