An excellent and Honest car repair shop that reminds me of the good old days-…read moreGreat work with very reasonable prices

I've been getting my car fixed at Robert's for over 20 years. They are great. It's also a DMV…read moreapproved Emissions Testing Staion. Steve is very friendly and I am very pleased with their service.

Consumer Beware - Serious Negligence and No Accountability…read more I normally don't leave reviews, but what happened to me at this Valvoline location needs to be shared as a public service announcement. I brought my new vehicle here for one of its first oil changes. Less than two weeks later, while driving with my two children in the backseat, my dashboard lit up like a Christmas tree--my power steering failed, my radio shut off, my headlights went out, and my entire car slowly died in the middle of traffic. It was terrifying. The next day I replaced my battery, but the car still didn't feel right. After having it checked at Advance Auto, I was told my alternator was no longer functioning, which likely caused the battery to die. I had my car towed to the dealership because this type of failure is highly unusual for a new vehicle. The dealership's inspection revealed oil all over my serpentine belt and alternator, which caused the alternator to fail. Thankfully, my extended warranty covered most of the repairs, but the dealership specifically advised me to contact Valvoline because the damage was due to negligence during the oil change. Valvoline sent a representative to inspect the car before repairs were completed. They told both me and the dealership they would call back. They never did. When I followed up myself, customer care and an employee named Cal told me they "didn't understand how this could have happened" and denied my claim. When I asked to file a claim with their insurance, I was told this franchise "does not carry regular insurance" and that the manager alone decides which claims are accepted. I was told it might be escalated to an area manager, but even then, no callback could be guaranteed. So now I'm out nearly $600--the cost of the oil change, a new battery, and my $212 warranty deductible. If I didn't have an extended warranty, I would have been out even more. And worst of all, my kids and I were put in real danger when the car failed in traffic. There is absolutely no way oil suddenly appeared all over my serpentine belt and alternator on its own less than two weeks after an oil change. Yet Valvoline has put up every barrier possible to avoid taking accountability. I'm sharing this so other consumers know what they're dealing with. Be extremely cautious about trusting this location with your vehicle. Their negligence caused major damage, and their refusal to take responsibility is unacceptable.

The rudest staff in West Haven I have ever come across. We pulled in the wrong entrance by mistake,…read moreand a man ran out to us like we were criminals and ask us what we were doing there. We said came for oil change. I went inside to verify that they had the oil filter that I needed he said I'm not allowed in this building, This is not awaiting lobby. I need to leave immediately again a very rude person. He then sent out another gentleman who had a Service Manager uniform we told us they just sold the only one they had. I felt that visit could not be more unfriendly

Best customer service ever!!! Following a bad experience was another tow company this one was a…read morebreathe of fresh air. I felt seen heard and valued Thank you!!

Dropped off my car for a headlight change and Rick was super quick with the service and the price…read morewas very reasonable. I will definitely be back!

Easy and fast. Got it done without problem and no upselling on their part. It was less expensive…read morethan I expected

Found this place on a whim and was pleasantly surprised! Sergio the auto technician was personable,…read morehonest, and efficient.

I wanted to give a shout out to the most patient mechanic in the world who put up with me needing…read moreall kinds of reassurance that my car was ok to drive. He told me I could drive to California and be ok. I'm still laughing. Lady in the shop super friendly. Looking forward to doing business with them !

propane refill and couldn't be more impressed! The lady inside was absolutely amazing--super…read morefriendly, helpful, and made the whole process smooth. Jon did a great job filling up the tank quickly and efficiently. No long waits, no hassle--just fast, professional service with great people. Highly recommend if you need a refill or any other service. This place is top-notch!

The crew seemed friendly and helpful as i was going in for an oil change but I guess they weren't…read morehappy with me not dropping 1900 dollars of service they claim i needed because when I paid for my oil change and went into my car they left my glove box disassembled with the dirty cabin filter on my seat with all my belongings all over the floor. I just reassembled it myself and left as it wasn't worth going back in for but I will definitely now be going else where for my oil changes

I called ahead to ask how much things would be. Was told to come on down and they will look for…read morefree then let me know what needs to be done. Did all the work great and was kept good company while waiting! Would recommend this place!

1st time here and like they say , first impressions counts …read more service was phenomenal, fast and very welcoming. Anthony was very helpful and communicative. thank you . will come back.

Unbelieviabe knowledge, when it came to repairing our 2012 BMW, 5 series. The headlights were…read morefilled with moisture & water, and Matt and Adam explained exactly what needed to be done. We also had a water leak issue on the back passenger side floor. whatever they did to take care of things only took a day or so to fix. And to our surprise he not only fixed the water issue's but also re-programed and got the rear camera to work. [ we bought this car used and did not think it actualy had a rear camera , only line sensors that showed up on the screen] . And they did not charge any extra to get this done. To say we were happy is an understatement, they we up front , honest and professional with everything that needed to be done, and we highly recommend this facility for all German and other vehicles. Irv D.

Elijah and Charlie took exceptional care of my Camry this morning. They were fast, efficient and…read morefriendly. This drive thru is a true to its name. You never leave your car. My car was throughly checked and my wipers changed. I was back home 30 minutes after leaving. This is my new favorite oil change location. Thanks Elijah and Charlie. I had an amazing start to my day

Regional Manager Dominic Torlish is incompetent Valvoline…read moreneeds to fire Dominic Torlish. I see someone else complained about him, and about exactly the same thing. Wow I came here to give a review for my bad experience and come to find so many others were dealing with exactly the same problem as me. These people have zero experience. This is a beginners mechanic stop they barely know the basics. They caused a leak in my car whold not following instructions and mishandling my oil pan plug and no one wanted to take responsi . It's like they deal with it in a local level and actually refused to my face when I requested to speak to someone higher up in the Valvoline chain they just completely blatantly deny you and immediately close your case without even hearing you out. The regional manager, Dominic Torlish did not even allow me to plead my case to him I never spoke with the man he only heard the local managers side of the story who is responsible for causing the leak. This is very much conflict of interest because if it's dealt with at a local level and you cannot plead your case to anyone higher up in the Valvoline chain why would local managers admit they are at fault if they never have to answer to anyone higher up. Do yourself a favor go to a real mechanic these people are snakes. Fire Dominic Torlish!