Prior to new ownership Bartlett tires was good. Once new owners FTD Auto took over it has gone down…read morein both customer service and car repairs. The "Manager" Will needs to learn better customer service skills. When asked how to reach the owner he responded with "if you had a problem at Walmart would you reach out to the owner". FTD don't flatter yourselves you are not as big as Walmart. I had been a loyal customer for ten plus years and they have officially lost my business. Suburban Tires on Lake Street is my new go to. Matt and Chris are not only knowledgeable but have great customer skills. If I could give less than one star I would.

My niece took her car to this shop just because it was the closest place to her house. They mis…read morediagnosed the issue, and replaced several parts before we eventually took the car to a different shop where it was repaired for 37.00. I'm only writing this review because one of the things they replaced was the fuel pump, and she kept smelling gas. We took the seat of her car out to look and see what was up. The mechanic at this shop only put 4 of the 6 screws back into the fuel pump housing when he replaced the pump. I can only imagine what would have happened if the car caught fire. Don't trust these people with your car. If it matters, they were way over priced also.

Great customer service. Great communication. I bring all of my vehicles (6) here without hesitationread more

We are very happy with this company. We dropped my car in for the air conditioner to be repaired…read more Robert was wonderful. He explained everything thoroughly. The price was reasonable. The service was wonderful. When we picked up the car, Joy was very friendly and knowledgeable. We definitely recommend bringing your car here for service.

Our car failed emissions twice and Mak's diagnosed the car and fixed a few things . The car passed…read moreemissions! Mak's was responsive and reasonably priced!

The charged $140 for inspection but they mentioned firs $40 dollars for the services.read more

Honest service and they never tried to sell you anything. Is the best price and best quality…read moreparts. Most noteworthy is they treat women equal to man period. Full respect!!

Amazing service. These guys are honest, and know what they're talking about. I am so happy I found…read morethem and will not go anywhere else! Thank you so much Bun & Matthew and everyone else you guys are the best.

Great service Highly recommend…read more Knowledgeable Clean and friendly Definitely will be back

If I didn't live so far away (40+ miles) I'd make this THE go to place for my 2019 Honda CRV. I was…read moreon the tollway, going with the flow of traffic at about 70mph, when I suddenly heard an awful, terrifying, loud metal screeching sound coming from my car. When I was able to exit the tollway & pull over to a safe side street, I looked at the under carriage & found that the metal skid plate that covers & protects the underside of the engine, had come loose & was dragging & scraping the pavement. Knowing that issue creates dangerous sparks & other problems I decided to call AAA. Lucky for me, the tow truck driver suggested Charlie Car Care, and took me & my SUV there. The staff took my car immediately, reattached the skid plate with new bolts, and had me out of there in under an hour! Their price was very reasonable! I expected to pay 3-4x more, so was super pleased when they told me the price. The waiting area is nice & comfortable too. In addition to all that, the staff is super friendly. Madeline and Moises are excellent at customer service. Just like the other reviewers say...they are really professional & very friendly. All the staff members deserve 5 stars! If I lived 40 miles closer, I would definitely go back again. I HIGHLY recommend this business anyone that needs help with their vehicles.

Preston and the team worked hard to figure out my trucks issue and solved the problem. Love this…read moreplace!

All he wants money for a fluid I don't think it was replaced as I found out later that wasn't…read morenecessary but I wasn't at the shop waiting and the owner charged me a lot for not doing anything. Horrible place.

Going to a mechanic is a little nerve wrecking for me. I am always concerned since I am not fluent…read morein anything that has to do with cars. I am not too familiar with some of the car lingo , I was concerned about a noise I was hearing from my car so I did some searching online and came across KS Auto Care .I am truly grateful to have found this place! Sam was great! He ran a full diagnostic on my car and did an oil change. The experience was smooth from start to finish -- he walked me through everything, explained what needed attention, I really appreciated the honesty and transparency. I'll definitely be coming back!

Found this service center because of a direct mailing. The price was great, I needed an oil change…read moreso the timing was perfect. They got me an appointment quickly, service was fast, efficient and friendly. They also looked over my car and determined no other services were needed at that time. What place has ever said that!? I will definitely go back!