Excellent care quality time and overall great office experience. Great glasses selectionread more

I WILL NEVER GO HERE AGAIN! Look at my reviews- I don't say that lightly!…read moreHorrible customer service. I don't care how close this place is to my home, I will gladly drive to get better service! I got a new prescription and I realized about 5 months later that the reason I couldn't see my computer at work is because of my new prescription. I thought it was just my eyes getting worse since I was on vacation for the summer (3 months) until my friend gave me her glasses and I could see! I looked at her prescription and she had my OLD prescription!! I was so annoyed that I went that long not being able to see. I called and asked them to simply write me a script with my OLD prescription and explained why. They told me they would have to charge me $40 to simply write me my original prescription?!?! I said "really?! You guys got my prescription wrong and I have to pay to put it back?! She said yes because it had been past 30 days. I explained to her my situation and honestly, regardless- you got my prescription WRONG! That is a fair reason to fix it. I wasn't asking for another exam- just simply renew my old original prescription. Let's not forget the money I spent on new glasses with that bad prescription and I wasn't asking for that back. I just wanted my old prescription renewed. They refused. That alone shows me they do not care to correct their mistake. They only care about making money. A piece of paper does not cost $40! I'll take my business back to Target. Both the Moorpark and Simi locations are fantastic and have great customer service! I only came here because my medical covers the exam. I would rather pay for my prescription then have it done WRONG- spend $500 on new glasses and then be told they won't fix it for me with a piece of paper that takes 30 seconds to write. No thanks. Bye.

If you're looking for an eye doctor, STOP right here. I am not even joking. I called a whole bunch…read moreof places to find an eye doctor. Out of everyone, the phone call I had with this place was so sweet and kind. This was my first visit here, and I have to say.... Dr. Ryu, the eye doctor was AMAZING like SERIOUSLY. AMAZING AMAZING. 10/10 He took his time explaining everything in simple, easy-to-understand terms, which really helped me learn a lot about my eyes and vision. I left feeling informed and enlightened. You can tell he truly cares about his patients and wants them to understand what's going on. There's not a lot of doctors that are like that'. This one is special. 10/10 amazing workers. They were helping me find what glasses looked nice on me and took their time helping me find a pair. 10/10 experience overall. I highly higly recommend going here for your yearly exam or check ups.

Came today and booked an appointment. There are 2 ladies at the reception sitting and no one…read moreinside. Asked to try glasses to and they refused as they have to clean it after. How would I know if it fits me then? And you can clean it, it's your job! Asked to know how much the lenses will cost us, she refused and said it is a big list to go through. Again 2 employees working and no one inside and they will not do anything. I canceled my appointment and will go somewhere else.

Took my 4 kids today and it was such a pleasant visit! We were scheduled last minute and the staff…read morewas amazing! They helped us get the best options from our insurances and overall my kids and I were extremely happy!

Would NOT recommend! I previously recommended this office to my family, but after my experiences…read morethis year, I regret doing so. The staff is unprofessional and rude, and they do not care about returning patients. Do not waste your time or money here. When I upgraded my insurance they completely took advantage and I paid for some contact lenses. But the contact lenses were uncomfortable and it did not help my vision. It was a complete waste of money! And they never followed up to see how I was adjusting! They also put a hold on my eye insurance so when I came to my appointment at another office they had to call my insurance to explain that I didn't authorize them to use my benefits. Again they are more concerned about the money than the patient.

Dr. John Wood is no longer there. Nothing fancy here, like good customer service or friendly…read moregreetings. And don't count on consistent doctors. The Moorpark location must be an auxiliary office. I saw one optometrist one day and then no optometrist another visit. It must be a rotating list. Industry Standard for wait times on products which is/was 3-4 weeks for my prescription lenses. Explanations of products and procedures are on a need to know basis. Meaning you only get them if you ask for them. This place was so much better when Dr. Wood was there. It has changed for the worse, unfortunately.

I am not a person who writes reviews, but I have reached the point where I have to. I used to be a…read morepatient of Dr. Wood, but then he retired, and Khanna Vision has bought/taken over Dr. Wood's patient list. Every year, I see a different eye doctor, and this year, customer service has fallen apart. I came in for my yearly eye exam at the beginning of summer for my new contacts prescription, and changes had to be made; since they don't carry my brand, contacts had to be ordered. We are at the end of October 2024, and I still don't have a prescription. I have had to wait weeks for the trial contacts to come in, and I had to call them since they don't call me once they come in. Changes had to be made to my prescription, and new trial contacts had to be ordered again. I have been going back and forth since the eye doctor seems unable to get the right prescription dialed in as I wear multifocal lenses. To make matters worse, I am now finding out that the Moorpark office is only open on Tuesdays and Fridays. My adventures in getting a new prescription continue.

I was naive thinking that having insurance and going to local doctor will save me more $$ than…read moregoing to LensCrafters. I was so wrong. Here are few things: 1. Bought a frame here, supposedly portion of it will be covered by insurance but I end up paying $200 more for the frame which would cost me $150 while this place was giving $350. So not only I didn't save at all, but also paid extra. Such a great deal right? 2. Outdated equipment, I was a bit surprised to see warn off seats in their exam area and overall a bit worn off office. I mean if you overcharge, why don't buy some new furniture? 3. Asked to email me the receipt, lady was nice but was not surprised when I didn't receive anything and also shared that they sold me overpriced frame, she reassured she will talk to doctor, but been weeks and nothing. Again not surprised. Will never go back, there is nothing special and personable about this place, just higher prices and outdated equipment and furniture. I'd rather choose LensCrafters - at least they won't overcharge me

I am so glad doctor found a solution for my eye problem. I needed help for worsening eyesight with…read morecontact lens. I think now I can drive and work with much easier ways.

Was looking for a new optometrist asap, and Doctor Feldman was so accommodating. I waited very…read morelittle time to get seen, parking was easy to find and the receptionist was the sweetest. I had a great experience and was super grateful to be seen here. Will be getting my glasses in 1-2 weeks after not having them for 2 years. The care was perfect and Dr.Feldman answered all my questions and took his time. I really felt seen and heard. They even accepted my medical insurance, I totally recommend to come here! I'm already referring my sisters here.

Lovely receptionists, easy parking, and what a pleasant and thorough doctor. He is knowledgeable…read moreand makes you feel at ease. Highly recommend this optometrist

After a failed experience at America's Best, where they just wasted my time, I walked out of the…read moreappointment & made one at this Target Optical. Wow. Completely amazing experience. Got in right at my appointment time, doctor was helpful & friendly. Surpassed all my expectations. Will go here again next time I need my eyes checked for glasses & contacts.

Ok I didn't get his name but the oculist at this location (on 1/30 evening) was super nice!! He…read moremade sure he applied my moms supplemental coverage towards her purchase. He also honored a coupon for her and split up her purchase so I could pay part of her total. He went above and beyond to be helpful! I always say there are people who care about their job and then there's people who care about people and this gentleman cares about people!

Dr. Wood is the best optometrist that I have been to!! He is so so knowledgeable about our eyes…read more The office staff is super nice!! When I went into the office last week the gal at the front desk said,"I remember you and your cute glasses you picked!!" I picked out new glasses and they are super edgy!!! Thank you Dr. John for being so kind and smart!!!

Eye Doctor who I saw was nice. He was not Dr. Wood. After that buying glasses and billing is all…read moresales and terrible. Add-ons you don't need. Then the customer service goes to zero after you get your glasses. Like a used car dealership. My first time getting glasses. Don't get the extras and coatings, made my glasses worthless in florescent light. Too dark. Told me I would need to but new glasses. What?? Visited in 2021. Took my son down the street to another moorpark Dr near Leslie's pool supply. WAY better! Taking my 2 other kids there too. Don't go to this place.

I had a wonderful time doing my eye exam here at this Costco Optical. The person checking my eye…read morewas Doctor Optos, she was very informative and explaining every process with me. Before I went in her office, another lady took my sight level by looking through their machine that was showing a hot air balloon. I also decided to do the retina photo thing where they'll let you know the health of your eyes. The price is very reasonable which is why I came here. I wasn't planning on getting my frame or lenses here but just wanted to do my eye exam. I saw that this Costco Optical carries some Oakley frame which is the only brand I wear.

Didn't realize that I hadn't updated my experiences with the vision center since my eyecare needs…read morechanged dramatically for the better a few years ago. I am free from being chained to wearing daily glasses after having cataract surgery! It's been incredibly liberating for me after over 50 years in spectacles. What I do have now are a custom pair of reading glasses for low light conditions, like after-dark reading or watching videos on my phone. My optometrist created the prescription since my implant lenses are middle-to-far distance in one eye and close-to-middle in the other. Thus, off the shelf reading glasses don't work for me. My Costco pair works great! I usually don't need reading glasses when it's daylight, so I only use this pair after dark. I also have a special pair for night driving, although I don't always even have to wear them. When my eyes are tired from being on the computer too many hours, I can feel the need for those driving glasses. What's fun for me is that I can now buy just regular sunglasses; no prescription sunnies needed anymore. Even one pair of those I ordered from Costco Vision Center - I liked the lightweight frames and had them custom-made with sunglass lenses instead of corrective vision lenses. Such a deal for about $70 inclusive of frames and lenses! (Have you been to Sunglass Hut or the like for nice sunglasses lately? They are very pricey!) The staff members at this location have always been helpful and kind. The hardest part about coming here is that they are popular and sometimes there's a wait to be assisted. Otherwise, the prices are terrific and fulfillment goes pretty quickly.