These guys installed a new AC system for me two and a half years ago. They were very professional and did a great job. Today I had Thomas come out for my twice a year maintenance. He showed up on time and worked very efficiently. I have had zero problems with Tassio and I highly recommend this outfit. read more

Well, It's Summer for sure, Mid July and temperatures hit 114 in the San Fernando Valley! I wrote a review in May for this company, and just as fate would have it, My A/C stopped working the day of the hottest weather of the year....This is life! I am writing this because even though Tassio has given great service, Mechanical products fail. It is not the fault of Tassio that a product fails, and Lennox is a reputable manufacturer of quality products. That said, If it can go wrong it seems to happen to me. My A/C went out on me at 10 pm on a Friday! I called Tassio and spoke to the answering service which took my information. Tassio called me at 7:30 am to let me know they would be at my home 1-3pm. I then got another call that my service tech in the area could be at my home by 10am. Awesome! The tech called me 10 minutes later and was at my home within 20 minutes. This is what great service is about. I have my entire system under maintenance contract with Tassio. If something goes wrong, I can count on them to be responsive to my needs and resolve the issues. In my case my Zone controller card went bad. There was a mixup about whether it was under warranty. In my case, Bill the owner called me and took care of the issue of warranty and set up the proper service and replacement of the defective unit. This is what is amazing about this company. Bill cares! and his employees care. It has proven evident to me so many times already in my home. In my home, If it can go wrong...It does go wrong. If a product can fail, it will fail! Quality Service is what makes life better. Quality service with a great attitude when it is 114 degrees out is even better. Relationships create even better service. I know it sounds like a sales pitch, but it is not! I have no relationship other than from my first day of business as a homeowner with Tassio. If you want great service..USE this company! If you want amazing service when you need it most like I have on more than 5 occasions in the last year and a half since buying my home.....GET A MAINTENANCE CONTRACT with these guys! They will make sure all is working well. They will make the correct recommendations if it needs any repair and keep things running properly, and MOST importantly, THEY WILL BE THERE in your time of need in a very reasonable period of time! I will never blame Bill Tassio for product failure and all mechanical items will fail! But.....I will say that this guy and his company stand by their work, product and service! Great respect and thanks to the entire Tassio team, and a special thanks to Mr. Bill Tassio for his reaching out to me in my time of need! Every business should be run this way! Sincerely Jon read more

Great experience! I found Tassio through Yelp and the stellar reviews do not lie. I submitted a service request on their website and was called back within a half hour to schedule. They got me an appointment for the next day (even though it's blazing hot and I'm sure they're busy) . And the morning of my appointment, the technicians arrived at the beginning of my appointment window and I got a courtesy call a half hour before they arrived. My techs were Albert and Jake. They were knowledgeable, polite, and friendly. They got my AC up and running in under an hour and charged me a great price! I couldn't be happier! From start to finish Tassio was professional and friendly. I highly recommend this company. read more

Tassio made the process of replacing our HVAC system so easy and fast! Tim provided detailed information about our options and his recommendation for our house. Once work was scheduled, the workers were always here on time and very professional. The process took about 3 days and they cleaned up at the end of each day. We were kept informed throughout the process. We couldn't have asked for a better experience. We love our new system and recommend Tassio to anyone needing HVAC work. read more

I highly recommend Tassio Temp! Thomas (who's the absolute best) always comes out to service our AC. He's so friendly and honest. Again, I highly recommend these guys!!! read more

Fabulous customer service and response. I highly recommend Tassio and Thomas was fantastic.

Tassio installed a brand new HVAC system in our home April 2014. Here it is 5 years later and condensation drainage pipe wasn't installed properly. So we now have to spend more money correcting the poor installation they did back then. If they did the job right the first time we wouldn't be paying for this 5 years later. Now our AC overflows with water in the closet in our home because the pitch of the drainage isn't correct and the water backs up. read more

I called Tassio to get a quote to replace the HVAC at my parents home. The Tassio Sales Consultant,Tom, came out and gave quote. He walked me and my parents through the options and costs and presented us with formal quotes for the options. He was clear in his recommendations about fit for needs and value. We chose Tassio and the installation process was identical to the quoting. Tom and Tassio were super flexible with scheduling and could not have been more professional. The installation work was outstanding and Tom and team followed up with me when they were done and the following day to make sure we were happy with the new system and their work. We are very pleased and would hire Tassio again without question. read more

I do not usually write reviews, but this time I had to! The company is absolutely amazing! Our AC stopped working Monday night and I had it fixed the next day! Also, with everything that is happening in the world right now, the workers were extremely professional, sanitary, and respectful,. Throughout their whole visit, they were following the state's guidelines and were wearing masks, gloves, and other necessary protection. My AC was fixed very fast and the price was not high at all as well! I will recommend Tassio Control to all of my family and friends now! read more

Tassio Temp is the best in the market for HVAC. We made the decision to go with Tassio to replace our 5 tons HVAC unit after comparing with 6 different companies. Tech from every company inspected our system and quoted us. But, Tassio stood out in all aspects of technical knowledge of the system, process, pricing and authenticity. Avo is great, we decided to go with Tassio because of Avo. He is personable, knowledgeable, spent a couple of hours twice explaining and educating us on the system. He made it easy for us to make the decision quickly. He is highly reliable, quick in responding to our inquiries via phone, text or email. Avo's team Abi Bahena Gomez, Oscar and Filman did a fabulous job. Abi worked on uninstalling and installing the unit at the backyard and Filman and Oscar worked on the attic uninstalling and installing the furnace and evaporator coil. The entire work was done within 8 hours seamlessly. Oscar was swift in installing the Google Nest learning. Abi was so efficient oversaw all the work while working himself. These guys are great! We highly recommend Tassio Temp Control, Avo and his team Abi, Oscar and Filman for your HVAC needs. read more

I've been using Tassio for about 3 years . Amazing service, Thomas the technician offers great presence and very attentive and does a very good job of taking care of business. Always happy with the service. Great Company read more

This business is at least 6 stars if not 7. They treat their customers like family. I've been a customer for 5-7 years now. I highly recommend them. Technician Avo just left my house. What a nice guy! Thorough, articulate, and just an all around great technician. Highly highly recommend these folks. read more

Hugo made what might have been a waste d/t planning miscommunication on a thermostat install into a save by troubleshooting a critical repair in the middle of a heatwave. It would have been easy to just say reschedule of corrected order was all he would do on a 110 degree Friday. Great save. Thanks read more

My aunt hired Tassio for our home AC to be upgraded. The entire process was amazingly quick and so very professional. Juan and Danny did such a great job keeping all our furniture, flooring, and walls clean. When I had any questions or concerns, Juan was there to answer anything. He was very professional, experienced, and knowledgeable. With their credentials, organization, and aptitude - I highly recommended this duo! Their work was flawless! Great job - you two are the best! read more

Professional & fixed the problem with the switch. Impressive customer service, especially by telephone customer service representative. That being said, I am still waiting for their recommendation to replace the entire unit as discussed with the technician. We have a recurring problem with the old switch and apparently it needs to be replaced. However, since the unit is old, switches for this unit are no longer available on the market. Hence, the entire unit needs replacement. read more

DO NOT USE! TERRIBLE customer service and incredibly overpriced. They told me they would be at my house between 8am-12pm and they didn't get there until 3:30pm. I have 2 babies so having them in the heat while I wait for someone to show up was horrible. When the guy finally came he quoted me a huge amount and was unable to itemize labor and parts. Luckily I was able to get a hold of someone else who was able to come to my house, was there when he said he would be, kept me updated and billed me less than half of what Tassio was going to charge me for the same work. I would be happy to refer him. read more

I called in early Saturday morning to make an appointment and received a prompt call back from Jennie. She explained that they were fully booked but would send a technician if by any chance one finished early and became available. She inquired about the issue and offered to help troubleshoot over the phone. It worked! Thank you!!! read more

From start to finish, Tassio was a pleasure to work with. Our air-conditioning went out on Thursday July 6, 2017 -- right in the middle of the record heat wave. We called a few companies for estimates. Most couldn't even get out to our house until the following Monday. The first company that came out on Friday was clearly a scam. They told us we needed a new AC and new furnace immediately, and it would cost over $8000! They didn't even leave us a written estimate/invoice, and they didn't charge us the inspection fee. That's not true: they did leave us a Post-It with the number written on it. Luckily, the HomeMag arrived in the mail that afternoon, which is where I saw the ad for Tassio. Having nothing to lose, we called and surprise surprise they could get a technician to our house within the hour! "We'll believe it when we see it" was our thought, but sure enough, not more than 30 minutes later, Jake appeared at our door. Jake did a great inspection for us: confirming our fears that the first estimate had not been on the level, we did not need a new furnace, just a new AC compressor and coil. He left us with a detailed invoice and said that someone from the office would call us within the hour. Guess what? They called within the hour. An appointment for 8:00-8:30am the next morning was scheduled. Bill Tassio (owner) appeared at our door at exactly 8am the next morning (Saturday). He inspected our compressor and coil and sat down with us to talk about our options. The furnace was clearly not an issue, but he would give us two estimates: one with just a new AC unit and one with both AC and Furnace. We decided on just the AC. The only unfortunate part of our entire experience was that we had to wait until Friday (July 14) for the installation. We realize that this must be a busy time of year, and definitely busy during this heat wave. Even though we suffered through 100+ temps without AC, we hunkered down with fans and waited for the "Big Day". We were told Installers would arrive 8am on Friday morning, and sure enough, 8am I see trucks pulling up in front of the house. Tassio employees are exceptional when it comes to punctuality. This is something we appreciate greatly as it seems many businesses don't understand that customers' time is valuable. Tassio gets it. Mario and Jaime were personable and respectful of our home. They laid down tarps on our hardwood floors and even took the time to say hello to our dogs. We have an older unit that sits on our roof, and although the nosy neighbors got an eyeful of the crane, we felt zero inconvenience (we didn't even have to move our cars out of the driveway for it!). There wasn't a moment during the installation when we worried about the installers walking in and out of the house. They took the time to talk to us and kept us apprised of everything they were doing. The work was done on time (they said it would take until "around 3pm" when they arrived) and done well. They cleaned up our house, they cleaned up our yard, and most important: they wished us well with our new unit. There's a lot to be said for customer service. From start to finish, Tassio was a pleasure to deal with. They understand that the emergency expense and stress of replacing an AC unit isn't something to be taken lightly. The prices they quoted (and what we ultimately paid) were reasonable and acceptable. In short: they did good!! I highly recommend Tassio!! read more

Not honest! Had my system serviced last week with Tassio Inc. I was quoted $89.95 for service. The technician fixed the problem in 5 minutes by changing a switch from on to off and stayed about 30 minutes. But I was charged more. Asked why, he answers that's what the company wants me to charge you. Told him I didn't think that was fair. Noticed afterwards that the invoice said he was at our home for 2 hours. Lied about the time and the service charge. Cross them off my list. Too dishonest. read more

Outstanding quality of work! Juan and Danny were on time and polite. They quickly understood a complex issue that impacted 3 separate interior rooms as well as relocating the exterior AC unit including multiple attic connections. Great job! Thank you Juan and Danny! read more

I had a complete air conditioning and new furnace put in less than a year ago. Tonight at 6 pm sunday we realized the heater was not turning on. The technician was just here a few days ago and it appeared everything was working. However the temperature is dropping and my mother is 92 years old with some health issues. When I called the company and asked for someone to come out and fix this they first told me they couldn't get here til tomorrow at 10:30 am . After a few minutes they then told me they could get here at 7:30am. Not sure why they advertise that they have 24/7 help when they told me the best they could do is come in the morning while my 92 year old mother is sitting in her bed freezing. I am not sure how this is caring for their customers. read more

If you're looking for an A/C company that provides excellent customer service as well as top notch A/C installation or whatever your A/C needs are then you need to call Tassio Temperature Control. I had a new A/C system installed and the technicians Ramiro, Filimon and Oscar were very meticulous in their work which is what I demand in any work done on my house and came with a smile on their faces everyday and ready to go to work. They left left my house clean everyday they were here and I can't thank them enough for their hard work. Thank you guys for making the installation less stressful. I also have to put in a good word for Memo who came out and measured the rooms and drew up a plan for the installers to work off of. He was very polite and answered all my questions. A big thank you to the owner Bill for taking the time to come down to my city and after seeing my house, answering my questions recommended a system that I am so happy with and for that quality work you advertise. Bill your are the best as well as all of your office personnel. Without question I highly recommend Tassio Temperature Control for any of your A/C needs. read more

I had been dealing with Temperature Control since I purchased my HVAC in 2008. I have been bumped several times over the years, however, I had a service for my AC scheduled on Friday, June 3rd between 2-4 pm. I was home at 1:30 p.m. No one showed up. No Text or Phone call. Of course when I called them this morning, it was that their tech was there and that they called me. Neither of those occurred. If you make a mistake, own up to it. Don't call me a liar. I asked for 1/2 of the yearly maintenance fee I paid - they are not keeping up with their end of the deal. I would not recommend these people to anyone. They SUCK! read more

They charged me $89 for something that it wasn't even their field of expertise, just for sending a technician to my house. I specifically mentioned to the lady over the phone when she was asking me detailed questions that I'm not familiar with the water and plumbing terminology. Stay away from them! read more

i give the compny and their service a 100 per cent rave review and would recommend them to anyone. The team was knowledgeable ,efficient , and on time. Easily took care kf the removal of old unit and install new ; was smooth perfect. After inside there are suggestions to increase air flow which will enhance longevity of equipment that made sense . I highly recommend this company read more

My normal HVAC contractor was out of town, so I called Tassio when my heater decided it "sometimes" wanted to blow hot air. The woman who scheduled the appointment said the service/ diagnostic charge was $65 and that it would be waived if there were any repairs that needed to be done. Sounded good to me! Andy was the repair tech and seemed friendly and knowledgeable enough. I explained the situation and I told him I had an older unit, but it's never given me a ton of problems. He went on the roof, checked it out, came back to tell me what awful condition it was in and that I'd probably need a whole new unit soon but he thought the problem was a loose wire that he fixed (to the tune of $126 that took him all of a few mins to fix) Now, mind you, I don't mind paying for things if they are 1.) Done correctly and 2.) Actually FIX the problem. I cheerfully paid him for the service and went on with my day. I wake up the following morning and guess what? It's blowing cool air again. I understand these types of things happen when trying to diagnose a machine that can't tell you why it's malfunctioning but when he came back the 2nd time he still couldn't figure out what was wrong!!! (I also had Tassio's salesman Jim out for an estimate on a new unit, at the same time) At that point, I lost faith that they knew what they were doing so I called my normal contractor so that he would at least know what Andy had checked so if he needed to come out he'd know what was going on. At this point I could tell Andy was a bit annoyed that I had him speak to my contractor but come on....he is a repair tech and had no other ideas of what could be going on!! He left pretty quickly after that. The next day it was still blowing cool air (surprise, surprise) when funny enough I got a call from Jim the salesman asking how things were going. I told him that it was still blowing cool air and that I was upset with the whole experience. He apologized and said he'd "pass on the info" but I never got a call from Andy or the owner to make things right. I would have gladly paid for the service call but to pay for him to fix one wire at the tune of $126 and not even have a working system?!? Not okay!!! Very disappointing and I definitely wouldn't recommend them. read more

Great company!! They came out today for maintenance and did an excellent job. They were on time did exactly what they said they were going to do, and checked the entire system for any problems. They were very clean and left no trash and very polite and respectful! Will continue to do business with them and highly recommend this company for all of your A/C and heating problems. Thanks again Tassio! read more

If you're looking for 24 hour emergency service, this is not the place to call. I called first when our air conditioner broke, and was scheduled for the next business day. The prices are beyond inflated, but it was hot, and I was miserable, so I paid it. 2 weeks later, it's broken again (a 3 year old unit, this should not be happening), and low and behold, there are no technicians available outside of normal business hours. We are stuck in a 90 degree house after paying a small fortune for a small repair just 14 days ago. I absolutely would not recommend. If you have time to quote it out, find someone else. Otherwise, pay 3 times more for a normal job and have it break again shortly after. And if you're looking for emergency service, they don't offer it. They answer the phone, but that's it. read more

Tassio is a service-oriented company without question. During the hottest day in July, 112 degrees F, the Tassio crew worked in our attic pushing to finish the installation of our new system (Lennox AC & Furnace). I don't know how they did it, but they were able to endure the extreme temperatures in the attic for hours. I can only assume that they wanted to finish the job, that day, so that my family can begin to cool off. Mario, Sergio, Daniel, Marcos, and Steven are true professionals. These guys were courteous, hardworking, gentlemen when they had every reason not to be - again the heat was intense. These guys answered all my questions and never minded my interruptions. If you ever find yourself in a position to have Tassio install a new system, make sure to ask for Mario (lead) and the rest of the crew to do the work. The crew has decades of experience and their work reflects it. These guys are true craftsmen. When it comes to HVAC system installation, through my research, I learned that who you hire to install your system is more important than the brand of the system you buy. Remember this, the best branded system can still fail if it is installed poorly. Thanks to my research, I hired the A-team. Tassio has been extremely responsive throughout every phase of the purchase transaction; before, during, and after. Whenever I place a call, Tassio is at my door step within hours - even after my system was installed. Two-months since the installation, and I still love my system. Lastly, I love how Tassio embraces technology in every aspect of their business, service, invoicing, installation, and product sales. It feels like a big modern company, but their service maintains a small, mom-and-pop, business feel - this is a good thing. The best part is, these guys are comparably priced to many HVAC companies in the area; I know, I interviewed several companies before hiring Tassio. What I'm trying to explain is that as a customer, I received a lot of value for my dollar and I'm sure you will too. read more

Very disappointed. Was told we needed an entire new AC unit. Wanted to charge $10k plus. Had a second company come by and all it was, the power switch had been turned off. All I can say is WOW. Either lack of expertise or someone trying to make a sale to scam and take advantage of a single mother. read more

I was very pleased with their service and highly recommend them. The job: I had them replace my home's Trane split system with a new one. This was because I had a broken a/c and it was too old to be worth repairing (over 25yrs old). And we figured it's smartest to also update the heating unit at the same time so the entire system is brand new and works together well. Price: Very fair, and the best value. There were higher quotes, and there were cheaper quotes. The cheaper quotes were clearly unprofessional people, or people that were being sneaky and creeping up their price through nickel-and-diming tactics which made me extremely uncomfortable. I was comfortable the Tassio quoting process and Jim (the sales guy). Communication: Honest and clear communication. When I met the company's sales guy, Jim, for the proposal I felt comfortable with changing my A/C system. He was very attentive to answering all my questions and concerns. I also requested a specific thermostat I wanted (Nest) which they agreed to do and I love the thermostat. Their work: the crew is very professional, clean cut, knowledgeable, friendly, and had their ducks lined up in a row start to finish. They got the job done within a day, very efficiently, and did a clean job. The result: It's been two weeks and the a/c seems to be doing a great job so far. Overall: A job well done. I am recommending them to everybody I know as a happy customer. read more

Our old A/C unit recently started leaking, so we started calling HVAC repair places...and I will never call anyone but Tassio again. The first place we called said the unit was completely beyond repair and quoted us a fortune to replace it. But Jake came out from Tassio and got the unit up and running again in under an hour. Jake even cleaned our filter for us! Tassio was also prompt and very friendly in phone calls, and the final cost was totally reasonable. We're cool again - thank you, Tassio! read more

My AC went out last Sunday and managed to get an appt with Tassio on Mon. The technician that came out, Avo, was on time and very courteous. Explained how my compressor was dead, got me set up with an appt for a quote for new system in 30min. Their sales guy Tom came out on time and gave me several quotes by days end. I didn't know that AC units are in short supply but Tassio was able to get me setup for an install within 5 days. Other contractors were quoting 2-4weeks just to get the unit in stock. Anyway today Sat the Tassio team came out and installed the new system. Finished an hour ahead of schedule and were extremely organized and polite. The team was Juan, Eduardo and Filimon. Top notch install and my house is back to under 78 degrees. Thank you so much Tassio. Looking forward to working with you guys in the future. read more

These guys are outstanding. Had Avo come to my house to fix our AC. Avo was extremely professional and was very respectful and sanitary. Before he left, he told us all the areas that he touched so we can sanitize. He also had a mask and gloves on the whole time. He fixed our AC in no time for a very reasonable price. I highly recommend them!!! read more

I have had the worst experience with this company. I highly recommend NOT using this company. I waited for three months before posting this review, giving them a chance to rectify as I truly hate writing bad reviews. But, it is clear now that they are truly an unprofessional and unreliable company. They had told me that a part was "ordered" for almost the last three months. Every time I called I was told they were waiting on the parts they had ordered, and twice I was actually told the part has been "shipped" so they should be receiving it any day. They were finally rescheduled to come back out this week, and the day of the work, they called me and told me they cannot do the job because its not in their scope. I was confused, and asked what they meant. They then told me they dont even know which parts to order. So, turns out I was so boldly lied to for months when I was told the parts were ordered. Now, I learn no parts were ordered and they don't even know what parts needed to be ordered. And of course they wait until the day I take off work for them to come to do the job to let me know that they are not in fact coming. Please spare yourself and DO NOT work with this unprofessional company read more

We had a whole new HVAC system including new duct work installed in an extremely cramped attic last week & believe me Tassio was up to the task. Our representative, Steve, was there from the first meeting to estimate cost, to getting his hands dirty when it was time to install, to demonstrating how to operate our new system. Along with Steve, the installers Juan, Danny, Agustin, among others were knowledgeable, respectful & left our home just as clean as when they started. Let's not forget the office staff. They were professional, courteous & responsive. Any questions we had were quickly answered. From our experience, we cannot recommend Tassio Temperature Control enough. We estimated with other companies & Tassio from the very beginning displayed their professionalism & knowledge which carried through the installation process. They knew our job would be difficult due to the cramped attic space, but they accepted & met the challenge at what we felt was a fair price. Good job all around! read more

Thomas came out today and services both of our systems. He was very knowledgeable and easy to talk to. Thomas also were shoe coverings and a mask the entire time which made me and my family feel very comfortable. I scheduled my time with Jenny in the office who was also very easy to talk to and made the process simple. I also enjoyed my day before call to remind me of the appointment. Overall I would highly recommend Tassio Temperature Control to anyone in the area. read more

We had Tasso install our Air-conditioning in 2015 and have them maintain it twice yearly since. We never have had a problem and Thomas makes sure everything works properly!! We highly recommend them. read more

Very pleased with Tassio Temperature Control. New customer. I signed up for their twice a year service. First you get Sunny on the phone making the appt. She is as pleasant and sunny as her name indicates. Then I have Thomas come and service my unit. I always request Thomas. He's been in our home 3 times. He's always on time and so professional. I can bombard him with so many questions and he patiently answers every single one. He's a rare find in this world of furnaces and air conditioners. I highly recommend Tassio for your heating services. read more

Hire these guys! That's the short of it. Here's the long of it... A summer in the San Fernando Valley WITHOUT a/c! ...Don't try this at home....LOL. Our 15 year old cooling coil was completely rusted and the freon was leaking from the refrigerant lines. The A/C was not blowing cold air at all... I had two other companies come out to take a look. Both told me that the system needed to be completely replaced (the condenser, furnace, and cooling coil.) The problem was, our attic was very small and the existing unit was not really put in to code/not enough room around it so both companies said there was no way to get a new unit into the attic (said they don't make them that small anymore) and they both advised putting a package unit on the roof. UG. Not happy about that, but figuring that was the only option, I tried to hire both of these companies to do the work. But when I called them back to schedule installment, after repeated attempts, they NEVER returned my calls! After seeing an add for TASSIO, I searched their reviews on Angie's List (great) and decided to invite them out for a consultation. WOW. Jim - an expert heating/air guy and their salesman spent about 2 hours with us looking everything over and said that the other companies probably didn't want the work because it was a pretty difficult job. And he definitely did NOT recommend a package unit for the roof. He located a furnace/coil that was the same size as the one up our attic by Day & Night and said they could get it up there. Over the next two days, after we agreed to the work, Jim brought his top foreman (Nathan is a gem) as well as the owner of the company, Bill Tassio, out to our house to verify the plans and discuss exactly how they would do this difficult work. They told us the work would take 3 days and they'd have to cut a hole in the bathroom ceiling to access the new unit. End result? NO hole in the ceiling :), 3 days of work by their top crew (Sergio and Mario) - they were just a pleasure to have in the house, a completely clean install, and all work done exactly as agreed upon at a completely fair price. We got a new 4 ton a/c and heating system, completely upgraded duct work (old ducts were too small and air flow was bad), all new copper refrigerant lines and the best customer service EVER. Highly recommend. These guys are total pros and they really care about doing a great job for their clients. 11/16/15 EDITED to add: About 10 months later our other unit on the other side of the house failed and, as it was def time to replace it, again Tassio did an EXCELLENT, clean and perfect job. In just one day. We have had them out to check and service both units since, and will not ever need to call another company. Still extremely happy :) read more