Well, I hired them to do the dishes, which were a lot but I am very ill. They stuffed dirty dishes in the oven, and anywhere they could hide the. then she would not give my money back when I discovered there absolutely despicable actions. they did not know I speak Spanish. they were laughing and making terrible remarks and called me names between themselves. when I called Teresa she said. "Well no one else would help you anyway" Woop Woop, messing w the wrong woman. Elderly and disable assault and financial abuse. Ill see them in court. plus they stole things. DO NOT USE THEM. read more

I called them last week (7 days in advance) to set up a cleaning appointment with these women, and the contact person said they could come this Sat morning. So this morning I called them again to check if they could bring a formal receipt, then she replied that nobody can come to clean my place tomorrow because of the lady's son just died................ I am really speechless with this sort of customer service! Should they have called me proactively to cancel - YES Should they be able to arrange other cleaning resources - YES if they are running a business! Should they at least offer a new customer with some sort of gesture of apologise like discount for my next appointment? YES. But Teresa team failed to do any of above. Now, I'm left with a bunch of crap to clean all myself tomorrow as I will have guest coming on Sunday. BTW, everytime I called, nobody was there to answer. It always went straight to the goddamn voice mail and I had to leave message to a machine. read more

Procrastinated on this review, as I did with our move. ;-) Our place was a mess. I told Teresa that we'd have everything moved out, but our movers arrived 9 hours late, and we barely got any sleep before Teresa's team arrived. There were a lot of items we were taking to Goodwill that still had to be moved out, but we had nowhere to put them the night before, so the cleaners helped a lot with moving things out. Overall, they did a great job. I was concerned when I read in some other review that they don't bring their own supplies, but they did. Only issue was that they left a lot of soap scum on the bathtub. When I pointed it out, they said it would need some special cleaner or something. After they left, I took a dish scrubber and rubbed it off myself. "Special cleaner" my ass... minus 1 star. Teresa came out the week before and gave us an estimate, which I really appreciated. The cleaners, though, charged me about $10 more than the estimate minus the Yelp discount. Considering the state of the apt, though, I didn't balk, and tipped well on top of it. In the end, the apt manager liked the job they did, and I got back my security deposit, so I'm a happy customer! read more

I really appreciated that Teresa's team responded to me lightning fast and sent Victor out that same day for an estimate. He was absolutely punctual and professional. Teresa even called me up later to follow-up. We ended up going with a friend for our move-out cleaning. It had nothing to do with Teresa and her team as they were great. I just wanted to give a review for their great communication and customer service, as I have not yet had a cleaning service with them. read more

I travel and work quite often and between all that I just don't really have the time or inclination to do what I consider the "hard" cleaning in my house. I'm talking bathrooms, kitchen, dusting, and those generally back-of-mind tasks. Because of that, and the build up of dust bunnies, in my abode I called Teresa to set up regular cleanings. She, or someone in her crew has been coming to our apartment over the past few months and I am completely satisfied every time they leave our home spic and span. The price we pay is $120 for a 2 bedroom/2 bath apartment. They do bring plenty of cleaning supplies including a vacuum cleaner (even though we have one and we have cleaning supplies as well) and you do have to pay in cash. The first visit will take a little longer if you haven't kept up on your cleaning schedule, around 3 1/2 hours or so, but after that if you have them come regularly the cleanings are more like 2 hours or so. Teresa is great at staying on top of when she should come by and generally gives me a call a day or two before she is scheduled to make sure the day and time still work with my schedule. And if it doesn't for some reason rescheduling is easy-peasy with her. read more

I called Teresa yesterday, 12/16/2010, to ask about whether her team would be able to do a last-minute move-out cleaning of my rental house in the Sunset. I was a little panicked, as it was so last-minute, but Teresa's team came to the rescue! Teresa said it was no problem and that her cleaning team would be by at 8am on the 17th. Having had the movers haul our stuff out of the house on the 16th, I spent the entire day prior to their arrival tied up with the movers and beginning to unpack in my new place. I went to bed last night completely wiped out and ended up waking up a little bit later than I had planned. I showed up at my old place at 8:05am and I felt terrible because Teresa's team that showed up - her son Victor and his partner Elizabeth - were already there and were waiting for me (in the rain, I might add)! Talk about punctual! I quickly set about letting them know what needed to be done. I told them that I would wash a few remaining dishes that were left in the sink because I didn't think it was necessary to have them take care of that. I told them that I primarily needed the floors vacuumed upstairs and downstairs, the baseboards dusted, the walls cleaned and that I needed the bathroom and kitchen cleaned top-to-bottom. I was quoted a time frame of 2 to 2-1/2 hours. I went to spackle some walls while Elizabeth and Victor began cleaning. I returned to the kitchen to find Elizabeth was about to start cracking on the dishes! She's an angel! I told her I'd take care of it, however. I was quoted $120 for a 2br, 1-1/2 ba, kitchen, living room, dining room and large downstairs room - which was much lower than I expected! For the price I was quoted, I didn't want Elizabeth or Victor to have to worry about cleaning anything beyond what was necessary. I had to leave to get cash to pay Victor and Elizabeth for the services. Now, I'm not sure about tipping etiquette when it comes to tipping house cleaners, so instead of tipping the cleaners, I offered to buy bagels and cream cheese and coffee and hot chocolate for Elizabeth and Victor, which thankfully, they accepted! I returned to the house to find it was close to finished and Victor mopping the floor in the downstairs of the house! The mopping of the floors was not something I requested, but was such an awesome added bonus! I paid Victor and let them know that I had to leave to go meet the movers again to move the other half of our belongings into storage (we downsized from a 2 bedroom house in the Sunset to a 1 bedroom apartment). I asked them if it would be okay if I left and they let themselves out when they were done. They were fine with that arrangement. I trusted leaving them without inspecting the work when they were done, as they had been doing such an amazing job before I left. I went back to meet Jon from Red Rugs Carpet Cleaning (http://www.yelp.com/biz/red-rugs-carpet-cleaning-san-francisco?rpp=40&sort_by=rating_asc) later this afternoon and found that Victor and Elizabeth did an amazing job on the house, leaving it sparkling clean! I would absolutely recommend using Teresa Cleaning Team again for move-in and move-out cleanings. In fact, I'm considering hiring a maid service to help me keep my new place tidy - far tidier than my house was kept - and I wouldn't hesitate to call Teresa's Cleaning Team to help me keep that goal accomplished! Thank you Victor and Elizabeth for your great work!! read more

I have to take a star away. There website says that they bring their own cleaning supplies, but when I talk to Teresa she told me that the only thing they bring are the rags they use to clean with. The Young lady does a WONDERFUL job. I don't mind if they use my supplies as long as we can come to a fair agreement on the pricing. read more

Teresa and the ladies in her employ totally hooked it up at the last minute under the gun for me! I called Teresa at 2pm today in a somewhat desperate state - I had just found out I would be having a renowned artist staying at my house starting TOMORROW and, well, the bedroom and bathroom he'd have access to were in...less than optimal condition. By 4:30, two polite and nice young ladies were here and set to task scrubbing, organizing, dusting, etc. The bedroom and bath are looking great and they asked questions along the way about where to put items they were not sure how to tidy. Great job and even better customer service! Even the price was right with no markup for a rush job. I'll use them again in a pinch, without a doubt. read more

The service was pretty good. I couldn't give 5 stars as they need little bit of supervision and extra push to get all the details taken care of. But all in all I would recommend them. They save you time and energy. I'm guessing it is the same with any cleaning service. As for the people -- very pleasant and wonderful to work with. There is always a smile on the face. I would use their service again. Our apartment was packed with furniture as 4 of us share a 2 bed 1 bath town home at Parkmerced. They were really professional in moving the furniture around and putting them in place. If we were to do the cleaning by ourself--we were sure to break our backs. Totally worth your money. read more

I'm a procrastinator. So I waited until the last day to start the move out process. I called Teresa last night explaining my situation. At high noon today, Teresa and Maria arrived ay my apartment. 3 and a half hours later, the property manager assured me that I'd get my full deposit back. The apartment is sparkling... i actually wished that i had a few more nights to enjoy living in a clean place for once. They did an incredible job of cleaning not just the floors, tub, sink... but also all the blinds and my refrigerator wasn't even this clean when it was on the showroom floor. I wouldn't hesitate to call Teresa and her team again. Thank you! read more

They saved me. They came to my house and deep cleaned my entire 3 bed 2 bath home, including vacuuming the sofa and dining room chairs of dog hair, cleaning the refrigerator, everything. The house is cleaner than when I moved in! I have a dog and a multiple 7 year old boys running around my house all the time. There is dog hair everywhere, but they worked until the house was clean. Very nice people too. They were so accommodating, fitting me in last minute, and their entire crew came like a cleaning tornado and cleaned the entire house! read more

Theresa has cleaned our apartment in Pacific Heights for 2 years now. She always does a great job, and we are happy to have a clean home. She is honest and trustworthy, and hard working. And always with a smile. I recommend her completely. Reach her at TLhousekeeping@gmail.com read more

We found out we have family coming into town with less than a week to spare. With 24 hours notice, Teresa and her team were able to make it out and help us clean up. Clean up, they did! within two hours our place looks fantastic! Thanks to Teresa, & Victor for great service read more

5+ stars!!! I have tried several cleaners and Teresa does the best job by far. Her team doesn't rush, is very, very detailed oriented, and extremely thorough. Not many cleaners will clean what is visible as well as behind couches, inside of closets, etc. Lots of little finishing touches too! Teresa is very nice and makes scheduling an appointment easy. You won't get a better bang for your buck, I highly recommend. read more

Trying to move out of my apartment before the holidays I decided to go with a cleaning service, and chose Teresa's based on the yelp reviews. While I was a little worried about the scheduling issues some others had mentioned, they showed up right on time. After a quick look around they said it would be about a 2.5 hour job and quoted me a price. (cheap!) We had our doubts, since there was so many nooks and crannies and the move had gotten things fairly dirty, but we headed out to let them do their thing. Upon returning she was deeply apologetic but said she could use another hour. The place already looked fantastic and frankly it was me who should have been apologizing. So we ran a few more errands. When we got back, it was fantastic. Probably cleaner than the day I moved in! But then came the shocker. Even though they worked an extra hour, they still only billed me the original quote! We even told them we wanted to pay extra for the extra work, still no go. Needless to say we tried to make up for it in the tip. I never thought that I would be one to consider getting regular maid service, but Teresa's cleaning team has changed that. read more

Teresa's seems to be able to handle a large assortment of housekeeping tasks, but all I really wanted to know last week is if they could help with the mountains of clutter spread around my apartment. I injured my legs and had been incapacitated for many months while junk piled up everywhere, and bathroom/kitchen surfaces needed attention, too. Teresa's team was willing to help me with whatever I needed, with a price that was an absolute steal for all of the work they did. They cleaned some really grimy surfaces, made a ton of unsightly boxes disappear, and intelligently organized all of my things into space I didn't even know I had... and everything is still easy to find! Teresa's offers very convenient scheduling, unlike a lot of similar services--and they don't care if it's one bedroom or five. They offer free by-the-job estimates and stick to them, and it's not necessary to know/speak any Spanish whatsoever. I can't recommend them enough for people who want to live their lives while someone else takes care of their home. If you need someone to keep your place presentable and under control at a reasonable price, look no further! read more

I hate writing reviews this bad, but Teresa really left my girlfriend and I up a creek without a paddle. Short version: they epically failed at communication and flaked out on us at the last minute, forcing us to do our own move-out deep clean because it was too late to hire someone else and we were under the gun. Long version: After combing Yelp for the best-rated cleaning service in Oakland, we called them to schedule a move-out deep clean of our Oakland apartment for the day before our final inspection, about a week in advance. "Next Monday?" they said, "No problem. We'll call you on Saturday to set the final time." Saturday comes and goes with no call, so we call them first thing Sunday morning. They remember us, take down our address, and tell us they can be there at 8 AM. Great! That'll give us time to spackle and touch up the paint, and still have plenty of daylight to organize and unpack in our new place. Then comes Monday morning--yesterday, at the time of this writing. I'm waiting at our old place to let them in. 8 AM roles around, no sign of them. Then I get a call from my girlfriend, who is the one who's been dealing with them. They called her from Daly City, claiming they couldn't find our place...which makes sense, because we live in Oakland. They say they're going to be a bit late (obviously). Okay, no problem, I'll finish tidying up with the extra hour it'll take them to get here. But then, about five minutes later, they call back, and say that they're really sorry, but they only clean in Oakland on Wednesday and Thursday. WTF?? Now they're not coming at all, and we're left to do all the cleaning ourselves, which requires major last-minute changes of plans for what we expected to be a day of well-earned leisure after a strenuous week of moving. I am just totally blown away that in all of the conversations we had with them, NOT ONCE did they mention that they don't clean in Oakland on Mondays, NOT ONCE did they express uncertainty or confusion about our address (even after my girlfriend repeatedly spelled out our street name to them), and after flaking out on us completely, they didn't offer us anything to make amends. If they'd offered us a discounted cleaning of our new place at a future date, I would have been forgiving, and maybe would have even had a positive review to give. But their communication was terrible, they were totally unprofessional, and they left us high and dry at the absolute last minute. I simply can't believe this was just confusion on their part. This was pure incompetence and unprofessionalism. I'm furious that they led us to believe they were going to come clean for us and then flaked out on us at the last minute, at which point it was too late to hire someone else. Stay away from them, unless you're in a low-pressure situation and are willing to risk getting stood up. Maybe they're good cleaners? I guess I'll never get to find out! read more

Pros - On Time - Owner speaks good English and returns phone calls - Price comparatively cheap Cons - Floors and windows were still dirty - Same dirty rags that were used to wipe down inside of windows and toilets were use to wipe down kitchen counters - Light fixtures and fans were not cleaned Verdict - The apartment was not cleaned to my expectation. Yes, "clean" is subjective, but I think all would agree that if you touch the floor and it is black, when there is black dirt from the inside of the window on the kitchen counter, white smears across windows and mirrors, and hair in the bath tub it is not clean. read more

I had used Theresa's cleaning service for about 2 years, and was always happy with the service. Then when I took a sabbatical from work for awhile, I was doing my own cleaning since I was at home. I have since tried to re-book them with no luck. I have left repeated phone messages, and have actually spoken to someone there a couple of times but no one has been able to give me an appointment time. I hate to give a bad review, but it's really frustrating, I booked another cleaning service at one point & then tried to go back to Theresa but haven't heard anything. read more

I have been Teresa's client for many years. Upon my first meeting with her and her son, I felt very at ease and comfortable to have her and her team in my home. She is professional, kind, trustworthy and responsible. She and team always do a great job, going above and beyond without being asked. They really are thorough and do a professional job. I usually leave the house and upon my return my place looks great. They are also reasonably priced. I highly recommend Teresa. There seems to be more than one cleaning service by the same name. This is for Teresa's House Cleaning Team and their website is http://teresacleaningteam.com/ read more

Teresa and her team did an amazing job for my apt. moveout cleaning! I highly recommend their cleaning services, my apartment was so sparkling clean I didn't want to move! haha! They were also on time and Teresa returned my calls right away. Their pricing is very reasonable and they were incredibly polite and efficient. I have forwarded Teresa's info to all my friends and would definitely use them again. read more

I've used Teresa's Cleaning twice. The first time we used them we hadn't cleaned our apartment in 3 months and Teresa's staff stayed ALL DAY cleaning for the completely fair price of $100. They did a GREAT job and were really nice. Teresa always calls right back and does her best to work with your schedule and come as soon as possible. They just came for the second time and stayed almost three hours to get everything done. They are really thorough- no cutting corners. We have a very hairy dog who turns our place into a giant hair/dustball and the apartment looks great! I highly recommend Teresa's Cleaners! read more

Fabulous. Prompt, courteous, fast and thorough. Very reasonable for total mess the apt was in. Make sure you have cash for payment. Cleaned out my son's shared one bedroom in Park Merced. He was moving out for schools end. Hopefully this will help them get their deposit back from Park Merced. read more

Teresa and her cleaning team are so so so sweet. They are very punctual and do a great job within their 2 hour window. I am about to make my 3rd appt. with them. Oh and very reasonably priced! Thank you! read more

I got Teresa's phone number from a friend who highly recommended her. (510) 478-2544 I'd have to agree she did an amazing job and was very nice, I was impressed. We called her pretty last minute, but she was able to come the next day at the time that worked for us after work. She even showed up early, and waited for us even though we were 20 minutes late to meet her at our new apartment. She brought her own cleaning supplies, which was great since we were just moving in and the apartment was still empty. She brought one other woman to help her, and the two of them spent 2 hours making our place shiny and beautiful. We were super excited to move in! They cleaned a really dirty bathroom, which I am so thankful for. They wiped down the walls, the moldings, and paid attention to detail. Teresa also washed the stove top, which is always a pain, and cleaned the inside of the fridge too. I'm sure she also took care of tons of other things that I haven't even noticed yet. She did a wonderful job, and it really looks spotless. Teresa was wonderul, and I would be happy to have her in our apartment again. The price was totally reasonable, $120 for a 2.5 bedroom place with full kitchen and bathroom. I am definitely going to call her again. read more

Teresa crew came into my 1 bedroom apartment to do a move out clean. The crew was there about 2 hours but they missed a lot of spots around the apartment including under the frig and the bath tub wasn't that clean. I spent a couple of hours in addition to there clean to get the place ready. The cleaning cost $100 which I thought was a good deal but you always get what you pay for. I would not use them again. read more

After a handful of interviews, we chose Teresa Cleaning Team because of the yelp reviews. Teresa came and did a walk through and we went over what we were looking for - a biweekly cleaning service, and she quoted us for that. She seemed pretty professional, her rates were about average, and we were happy that we'd found someone. Victor and Elizabeth came in and did the job- a pretty decent job- we had to ask them a few times to move stuff instead of just wiping around things, but other than that, it was okay. Our main gripe is with the communication/scheduling. Victor told us he had no idea regarding any kind of schedule, and to schedule with Teresa. After a few unanswered calls and texts, Teresa called us back and had no idea who we were, then confused us for someone else. Then she scheduled us for a Saturday and called us a few minutes later and said that they couldn't do it. She told me to call her "friend who does a good job" if I needed someone to do it on Saturday, and if we could wait until next week, they could fit us in then. After going on three weeks of feeling like I was chasing her down to schedule her in, we decided to try someone else. Maybe it was a blessing in disguise: We found a wonderful housecleaner who we didn't have to tell three times to actually clean--- she did just what we asked and they're more than reasonably priced. Here's the link for anyone interested: http://www.lacolectivasf.org/. read more

Well I don't know if there is any cleaning service that will make you say "Woohoo!". They do a decent job and our house looks clean once they are done. And it lasts about a week given that we are not at home during the day that much. The young lady cleaning the kitchen and the bathroom actually does a wonderful job removing grease and soap scum. In other rooms of the house, unless we constantly supervise them, they don't do as a detail job as I used to do when I was cleaning our house by myself. But then the reason why we hired them in the first place is to have some extra time for our family, so constant supervision is not happening... Overall, we are happy with their service but there are little things they do here and there that bothers me constantly. I think the biggest problem is that I don't feel like they actually care, this is just a job for them to finish. Things that bothers me the most: 1. They are harsh on the furniture and appliances. After we started having the cleaning service, I noticed scuff marks on our coach! And I couldn't figure out what they use to clean the TV screen --- although I gave them the special cleaner for the LCD screens --- our LCD TV screen looks damaged after couple weeks. 2. They never vacuum under the carpets and they mop the floors only around the carpets and furniture. I made them do it the proper way once but then the next week, they did it their way again. 3. I thought they were vacuuming our couches regularly and I was about to give credit for that but then during this week's cleaning I noticed that they actually use the vacuum cleaner to "brush" the couches but without actually running it! 4. The first day they were in our place for cleaning, I explained them which cleaning product should be used for what. They followed my directions well that day but the following times it doesn't feel like they actually care much. They use whatever is more convenient at that time. 5. They never notify me if they are out of a cleaning supply and they sometimes go through our cabinets to find what they need which makes me uncomfortable. 6. They use lots of paper towel while cleaning the kitchen although I gave them microfiber cleaning towels. I still think it's a waste of resources. Also, every week they open a new dish sponge. 7. They try to tidy the house --- btw I actually tidy before they show up --- but then they place thing in weird places. I think the logic is "out of sight out of mind..." but putting a wet garden glove inside a cabinet just to make the bathroom look tidier doesn't make sense. read more

My roommates and I decided to hire a cleaning lady for our deep clean moving out process. Theresa's Cleaning team blew our minds. Our house was a wreck. And that is an understatement. When we walked into the house it looked brand new. Everything was wiped down to the bitter core. Things were sparkling clean. Not to mention our carpets look fantastic. I highly recommend this service to anyone who needs to move out of their house. Griselda and a another person cleaned our house and I highly recommend you ask for her services. BEST CLEANING EVER! DON'T CALL ANYONE ELSE! SHE IS THE BEST!!!!!!! HIRE THEM PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Anyone who gives me one star is not being fair. These people are amazing!!!!!!!!!!!!!!!!!!!! read more

Teresa and her assistant did an amazing job at cleaning my one-bedroom apartment for a VERY reasonable price. She was very flexible in scheduling as well, as I had to make a last-minute appointment and called her the previous day. She cleaned things in the apartment that I had NO idea could even be cleaned. Additionally, she is a very warm and pleasant lady who tries to go above and beyond. I already booked her for the next cleaning in 2 months. She is seriously AS GOOD AS IT GETS!! read more

Teresas 2 person team showed up on time and did an amazing job! We have a 2 bdrm house with 2 bathrooms and a large kitchen. They made the place spotless, even going beyond what we expected. Plus they were very nice, as was Teresa when she came to give an estimate. Great prices and highly recommended! We will be calling them again for our deep cleaning in a few months :) read more

Look no further!! They are great. When we moved out we got our entire deposit back and the landlord said he never had a person leave the property so clean... Thanks Teresa. Your team is worth it. read more

Teresa has been cleaning my house for 5 years. She is a wonderful woman, honest, kind and hard working. She does a thorough job and is very conscientious. I heartily recommend her work. read more

We made an apt. for cleaning, based on Yelp reviews. Teresa said she would be there at 10:30am. At our appointed time a man arrived at my door? I asked who he was and he said he was there for cleaning. I said, where's Teresa? She was going to first give me the price, once she saw the house and then would clean? He said ok, turned around as if he was frightened and left? I called Teresa and she said, "oh, I'm sorry, I forgot to mention two other people (the man and a woman) were going to clean your house." I said, but I don't know them, we don't even have a price and they showed up and then left? She said, "well, I just forgot". Then, feeling desperate I tried to arrange a day later in the week. She said that was the day she could come herself and I tried to be very flexible. We got off the phone, she assured me she would be there and all would be ok. Then she left a message on my phone the next day that she would't be able to come that day after all and didn't even offer to reschedule....FLAKES. I wasted a lot of time and energy and came home from work to be there the first day? Totally unreliable before they even showed up. read more