I'm not sure if I'm posting this review to the correct Terminix office since I called a toll free number. My mother had termites which we needed to get rid of. We used Terminix to get the job done. No issues with the tenting in preparation for the fumigation. My issue is "after" the tenting was removed. I got a text in the morning letting me know that we could go back in the house. Our sales guy also called with the same info. Upon arrival late in the afternoon, I did a walk through of my mother's house and noticed that a small lamp had been knocked over. I didn't think anything of it because it was on carpet and picked it up when I noticed some parts of the plastic which holds the bulb was broken. I notified our sales guy just so he could let his crew know to be a little more careful in the future. Since my mother has a gas water heater, I had that coordinated for the next day. Our window with the gas company was between 8 am and 12 noon. They got there right around noon. So after waiting for half a day, the gas technician informs me that he can't turn on the gas because the tenting company left "paper" on the gas pipe coming out of the roof and the rain cap was missing. He said that if he were to light the gas, it would catch on fire. A fire on a shingle roof would not be a good thing. I tried to get a hold of our sales guy but got his voicemail and left him a detailed message asking that he call me back. I was a little annoyed that I had wasted half a day and now another half day since I had to reschedule the gas company. Instead of a return call that I asked for, I get a text with the field supervisor's name and #, telling me to give him a call and explain what happened. Of course I tried to call and his VM is full. I texted our sales guy to let him know that the field supervisor's VM was full and I was unable to leave a msg. I asked if he could have the field supervisor call me to which he advised that he already sent him a message. Do you think I got the courtesy of a return call? I would have given 1 star for the issues that happened after but decided to give an extra star because I didn't have any issues pre-fumigation. read more

DO NOT USE TERMINIX FT LAUDERDALE !! The Ft Lauderdale branch IGNORES texts and emails from their customer service team. I am an active customer and need a re-treatment. 2 techs have visited my home requesting re-treatment and NOTHING is being done by the Ft Lauderdale Branch Manager. The manager needs to be FIRED ! HORRIBLE HORRIBLE service. Customer service will promise the world and all they do is contact the branch, who IGNORES request. They won't give out the phone for district manager or regional manager :-( The salesman won't answer calls either. read more

If I could give less than 1 star, I would. We have had Terminix and paying them over 5+ years. The have a horrible pattern of not showing, ghosting and not showing when confirmed to treat. Even when their own inspectors find terminate damage, and give us a plan. They still do not execute the plan, the have the same issues of not showing. I call customer service to help the and they are no help not matter how many times we call. They just call the local office and then we get nothing. Even when we ask to esclate our concerns to corporate that channel it is crickets. We have had to find a better option with better service. If you care about your home, I would never use them again. read more

got a contract for subterranean termites and they never finished the bait trap installation. been calling them since february. the tech doesnt return the phone calls. Stood me up twice. Now I have tenting to do and I lost hope. I will get a lawyer. Horrible . read more

I wish I could give this company a 0. On my initial call, I explained I only need someone to come out one time bc my association already has a monthly service. They told me the cost and I agreed. I was told the technician would come out twice (included in my price). After the second visit, I received another bill. I called many times and got the run around. I was told everything was being reviewed and I would receive a call back. NEVER HAPPENED! These idiots signed me up for a yearly contract when I specifically stated I need ONE VISIT. I am beyond pissed, very unprofessional and borderline scammers. read more

We've had Terminex for 23 years at this house, & more at our previous address. I will confine our total discontent to the most recent issue. We have termites in our attic. They have swarmed into the 2 closets & once in the bedroom for the last 2-3 years, leaving behind wings, droppings & wet dead bodies on the shelves, surfaces & in the curtains; unsanitary & disgusting. They have "spot treated" several times. The latest infestation was in May of this year. The tech spot treated yet again on 6/9/25, said he would report the infestation & order the attic to be fogged. It is now August 6th...nothing has been done. Our calls go unreturned, after lengthy holds & explainations to nice people working from home who promise our area manager will be alerted & the problem solved. Twice an appointment to fog was actually made, then they cancelled, and today was a no show. But! they did send a tech for an annual inspection to see if we have termites! He did not go into the attic. Swarming season is over, the house is clean; surprise, he didn't find any. He promised to get something done, we can only hope. Calling them is an exercize in futility. Disorganized? Absolutely. Inept, frustrating? Beyond. In addition we have a seperate contract for subterranean termites. Consider how we, as very long term customers with 2 contracts are treated; you decide. read more

Giving 1 star because I couldn't give 0. Technicians would come to my house, park, never come in to do the job and leave stating they completed the job. AVOID AT ALL COSTS!!!! Also the problem was never solved after a year of service. read more

Wishing I didn't have to resort to this. I'm having an issue where I cannot get in contact with the Fort Lauderdale branch manager (Kyle) and I'm not receiving any guidance despite multiple calls to terminix over the last few months. Nobody calls back. I have several areas of termite infestation. I finally had an inspector (Brian) come down and he emphatically stated that I need to get the house tented/fumigated because continuous spot treatments will not be effective. He took a few minutes to calculate the cost (upward of $4K). When I told him that I have a Tenting contract with terminix that I pay for every year, he replied "oh, well then I shouldn't even be here. It's a different process where you have to keep getting spot treatments and they may not want to tent." So, here I have been receiving several spot treatments and the termites persist, yet the company will not honor my Tenting contract! And nobody calls me back to discuss this or schedule the Tenting. I had a technician (Mark Bissoon) tell me that the Tenting is backed up and it won't be for a another year.!?! So my house should crumble from termite destruction in the meantime? Yet, before the inspector knew that I had a contract, they were able to do the Tenting the next week!!! Explain that! Mark has stated multiple times that he will have his boss Claudius call me. I have yet to hear from anyone. The whole thing is feeling like a scam! It is dishonest. This termite issue needs to be properly resolved Asap! Your own inspector and technician both stated that the problem will not resolve with more spot treatments! Stop wasting my time on these futile treatments and honor my Tenting contract! Before I have more extensive damage and need to involve a lawyer. read more

Have had pest control for years in flo ft Ida and north carolina homes all fine. I signed up for termite control. What a joke don't waste your money They did 0 told me they would spray young kid got here and told me they don't spray. VERY DISAPPOINTED. Don't do the termites read more

They are ignoring our calls or deliberately playing phone tag or both. They seemed enthused when contract was signed..our money paid in full after which we had 2 visits. Now their lure has rotted and no sign of them. So we got ripped off...lesson learned. Will try another service. BTW..on YouTube there are 2 gentlemen on "Do it Yourself Pest Control " Want something done well? All products available on Amazon. read more

Whoever answers the phone at this people business needs some serious training, I called this morning and the first thing I said was I have never had this issue and I needed a technician, I guess this person has never sold nothing in his life because instead of proceeding to lock me up in their services he literally said I probably just had trash in my house so I hired ORKIN , which gave me options and a bill, on the spot. I was willing to pay for whatever it was as long as they could just send someone. DO NOT RECOMMEND, call someone else. this is a waste of time read more

Absolutely terrible customer service. We had an issue with termites that was not resolved. After failing to get this issue resolved, we tried to contact the branch manager and district manager who never called us back. We are out several thousand dollars and still have termites. I recommend using a local pest control company and stay clear of Terminix. read more

The Rep, named Rudolfo (Rudy) T., misdiagnosed my termite issue. He claimed it was Subterranean not dry wall. There is such a major difference in how to address the issue. He is either unqualified or gets extra commission. Beware of this Rep if located in South Broward area! P.s tried to levy a complaint to the company, was put on hold for an hour with no answer, thus this post. read more

Had two appointments and as many days with this company and both times their technicians with no shows I'm

When I first moved to my home, I was informed by the owner that her tenant had an infestation problem, thus was advised to keep the Terminix package, so I did. I must say, I am VERY pleased. My family and I have had no issues in the over 2 years we've been here. Our technician Mr JOMO TURNER is excellent, reliable, courteous and always prompt. Definitely worth the value of having the package and recommend their services. A-++++ read more

Warning: WALK AWAY NOW AND CALL ANYONE ON EARTH besides Terminix in Plantation. There is not 1 POSITIVE review in YELP which should tell you something. The only thing they do correctly is charge you. Their Corporate office does not care either and they will not answer "option 2" ie Manage Existing Service. Please try calling 800-837-6464 option 2 and NO ONE WILL ANSWER. It starts on top. If the Corp office won't answer, why would a local branch? I've been charged $134 per service during covid despite no one servicing our house. They will show up on a Saturday and post a little sign in your yard that says they were here. Absolutely the worst business I've ever dealt with. read more

Terminex came 3x for an infestation of bedbugs in my condo. They charged $900. They only checked one room, the bedroom and only sprayed. When asked if they could come back again because I was still being bitten they said my contract was up and they wanted $750. There was no guarantee that they will even get rid of them! Don't use them if have this problem! They are a serious ripoff! My condo is only 900 square feet. $100 a square foot for nothing! read more

I signed up with Terminix in April. All I can say is they are a horrible company. I had mice and they stood me up 4 times, and came to my home on other occasions and didn't call first when I specifically asked the person (incompetent) to make a note to call when they are a few minutes out. Obviously, I have terminated my business with Terminix. read more

I don't recommend Terminix. The crew from Plantation branch destroyed 90 tiles on my roof by negligence during the placement and removal of the fumigation tent. They are ignoring my complaints. Meanwhile, I am facing almost $3,000 to repair the damages caused by Terminix's "service". read more

Would give no stars if possible. We were told that we had to clear 12to18" away from foundation and then rake away pebbles etc. They came and we're too lazy to do it the right way. They went all the way to the sidewalk, 4'! And killed all our plants. This was the easy way out. Neighbor said tent was not on for 24hrs. Can't get through to the upper management. All we get are voice mails. read more

Terminix - Just one of many many dead plants beyond 18" from foundation - Pest Control Near Me - Fort Lauderdale, Florida

While the pest control service itself was great, they do a poor job of communicating changes to service dates. On a lot of occasions service dates were changed online on me without notice. I've also had technicians miss dates forcing me to call them to reschedule my scheduled service. If it wasn't for the treatment itself, I'd rate one star. read more

Once again crap customer service. How are they still in business? Anyone have a pest control alternative. I'd give them negative stars if it would allow me to. read more

I see why they only have one star. I had a great guy who used to come over whenever I called,but,he no longer works for Terminex. I have a contract with them and my house is over run with big ants. I can't even leave dry dog food in my dogs bowl. When I called for someone to come take care of the problem,I had to wait three days. To me,that's unacceptable. I'm now looking for a new company read more

I tried to cancel the contract. I get conflicting contradictory information depending on what undertrained staffer I speak with. They do not convey their contract terms; they charge for service not requested; they do not cancel when requested; they do not observe customer requests. read more

I've been with this company since 2017. Every service went well The technician was always prompt and gave a courtesy call the day before and about 30 minutes prior to arrival on the day of service. Unfortunately that technician left the company. I had a scheduled service this past weekend (4/27/19) with a new technician by the name of Robert Sanchez. Robert never showed up nor called, therefore, my home wasn't treated. I called the company to see what happened and the result I got was: placed on hold for over 25 minutes and then call got disconnected. Lesson of this story: Give a small business pest control company your business. read more

Completely awful service. Failed in every possible way. Service people do not show up. as scheduled. Employees on the phone make promises that technicians are on the way but they never show or show extremely late.  Once you try to cancel they claim you are contractually obligated even though they failed you first.   Too many bad experiences to continue with these people.  I paid the penalty for canceling, just to get rid of them once and for all.  Good riddance. read more

I paid a year advance on a yearly Terminix service. They NEVER contacted me by saying my contract was up, instead they charged me for a service I thought was still included. When I called to inquire, they said they can only credit the new charge if I renew ANOTHER yearly contract with them. BTW: beware they end your contract at the end of the previous month you signed. So if you paid 6.10.12, contract ends 5.31.12. Do not fall for their gimmicks and whatever you do, do not sign for a yearly contract. They are a rip off. read more

I recently hired Terminix to do work at my home in West Palm Beach. I was not aware there are charges one year later on one of the items if you choose their finance plan. When I called them to discuss I got a real run around. People do not return phone calls, and do not keep their promises. I spoke with a manager after my sales rep Steven Bloem didn't seem interested in helping me. His name is Les Wattenberg. At first he tried to help me but when I couldn't get my hands on my revised paperwork I called him twice and sent a text and have never heard back from him. Steven said to call their finance division SMAC to get my paperwork but they had me on hold for 31 minutes so I hung up and called back today, same thing. I really like my local technician Dennis Jackson but everyone else at the company has been a real disappointment. I would not recommend this company, very frustrating to deal with. Once they get you to sign for services you are merely just a number to them. DBH, West Palm Beach read more

Make sure they show up. I had an experience they never showed up with 8-5pm for tenting. They claimed when they showed up at 7pm because they fell behind due to bad storms. After the work was actually performed, I was happy with the crew and supervisor. I just wished someone would've called me during the course of day to keep me updated. read more

So twice now I have called them, scheduled an inspection, as an interested potential customer and no one has shown up. No phone call, hey I'm running late or need to reschedule, nothing. I'm not gonna chase a business down to shove them my money. . . Very bad business vibes already and I haven't even done business with them yet. read more

I would give it Terminix zero stars! They never show up for appointments on time and sometimes not at all. They never call back when promised. Basically, they SUCK. We discovered our house had termites in April. Despite numerous attempts and phone calls, it took them until July to come measure our house for tenting. Now that measurements are complete, they tell us that we can't be tented until October. Meanwhile, my house is being eaten by termites for +6mo. The poor service is not the fault of the technicians. The company is understaffed. Our technician told us that they are expected to make 4 house calls in one hour which is impossible. And you can never get through to the local branch. The 800 number / phone system is just a maze to keep you waiting. They just pass you from representative to representative where you have to repeat the same information over and over again. After they tent our house we will be switching companies. The only reason I am not switching sooner is because the tenting is included in our policy. Avoid Terminix like the plague! Worst service ever! read more

The worst office Terminix has. The techs are friendly. I've asked to speak to the District Manager several times. No call back ever. I've been with them since 1997. I'm done. I call HQ, they try to contact the branch manager and no call back. HQ has NO FOLLOW UP skills. I'm going to cancel due to lack of accountability. I can't reach the District Manager ever. Terrible customer service. Not sure if all local offices are run this way. Not professional and it puts the tech in a terrible position. Absurd. read more

I tried to hire terminex to tent my house for termites and it has been a disaster. Despite setting my appt for a specific date three months in advance and having spoken to their salesman and scheduling operator they decided to change my appointment twice without my knowledge the week of my requested appointment. I only found out my appointment had been changed bacaude I reached out to the salesman with a question about the process. They then tried to force me to go for the appointments of their choosing. In orde for me to be able to tent my house it requires me to rent another house for the weekend, take time off work, and mobilize my mother/grandmother/2 dogs out of the house. This is all extremely difficult to make happen at the same time. But terminex didn't seem to care as they did not honor my original appointment and instead insulted me by offering a $150 discount (the house rental was more than that). Needless to say I cancelled the entire thing and will be going with another company even if I have to pay more mon read more

I have termites. I called for an estimate +was told someone would be out Friday,Memorial Day weekend, between 3-5pm. I changed my plans to be available + no one showed. I called at 4:45pm + was told they never gave me a time + someone will be out. I asked for confirmation, she put me on hold + reported he is NOT answering his phone. I asked to speak to a manager + she said she tried to reach two + left messages to call me. She told me to stay off my phone because they will be calling within 15 minutes. No one ever called. I called today, May 31 and was told the manager Carlos Barrel was calling me right back. AGAIN - NO CALL BACK! I am so disappointed. Not very professional - how do they stay in business? read more

As a Terminix customer for the past 15 years and watching service down hill. We recently had some swarming and Terminix did everything not to re-tent the house after 10 years. They wanted to treat areas little by little - count the endless appointments that you have to sit and wait! Not to mention the rude behavior we experienced. Anyway, then they re-tented - did a half-a$$ job - broken a statue base; broke a sprinkler pipe(????); and randomly covered plants with the tent which didn't need to be covered. And by the way, 10 years ago when they did it - you know - when they WANT a customer - they did a great job - in fact we didn't see a bug in our house for months! Well, after this time - we still saw bugs walking around. Anyway, thought i'd share - i really liked Terminix UNTIL i actually needed them! Shows the true customer service! As a long time customer, i won't be back :( read more

Horrible customer service. You can't call the local office direct and always get funneled to the main 800 number. I've had them not show up to several appointments. I would not recommend them to anyone. read more

Horrific from top to bottom. Three times I had technicians scheduled to come out and no one ever came. I missed work to stay home and then no one ever showed up. Calls to customer service were not helpful. read more

The most God-awful business EVER! They force you to stay on the line for 30 minutes listenting to their drone marketing - absolutely PAINFUL. Their services are just as bad. Do yourself and favor and RUN. Captain Termite is 100% the opposite. They answer the phone, follow up, and their services are great and low cost. I don't have a clue how Terminix stays in business. I'm writing this review while waiting for them to answer the phone. I'm on my fourth rotation of their same ads - about ready to put that .22 to my head. RUN! read more

They have gotten better. Had to stay through my contract, but the service has been better the past year. read more

This company is too big for its breeches, I think. They repeatedly screwed up on appointment times, told us (and charged us) for rodents we didn't have . We are going to try a local company. read more