Great service people on the ground HOWEVER horrible billing department. Sent bills to wrong address continually, then sent to collections before letting us know. Our property manager AND BOOK KEEPER tried to straighten out to no avail. Canceled all 6 properties as a result. Update 5-17-15 Have responded to billing issues and improved well. I will wait to upgrade more until two more billing cycles. Thank you for efforts read more

The owner Sam called me because I complained that I have paid $970 since November so 8 months and they have only gone to treat 3 times. Said I am billed monthly $70 but they only go quarterly. But if you want more times, you can call them. So I said wait, I have to call you each month to fix the problem I called to have fixed originally. This is ridiculous. I said I want to be refunded part of it given I would never pay over $200 a visit and in this case it's now $323 for the 3 visits. He said I'm closing your account and no refund. Nice. Should not be in business. read more

Disgusting salesman walked up on my door. Asked so many personal questions, he's a damn stalker. After being told no thank u, he would not stop, would not leave. I had to force him verbally off my front porch. Absolutely disturbing and disgusting. Stop that crap. You have weirdos working there. How dare you. read more

The salesman was rude when I told him I was a renter and couldn't afford the service. He didn't have to be rude.

Pass-won't be trying this again set up an appointment earlier in week.got text reassuring me they were still coming prior too,then sat there the day of appointment waiting for hours just to find out that this company (in my case) was not reliable on their word.aka(no show/no call/no answer).not saying the employees aren't amazing,just saying the company itself has issues and I can't depend on a company that leaves you hanging before they even get started....pass read more

I sat home from 1-5 and they never showed up or called!!! Husband cleared attic and crawl space!! Took half day off!!!! If your nit coming at least call!! read more

I made 3 appointments. First one technician texted me and said he couldn't make it. Second one, call center said I never scheduled it. Third one, David the Technician never showed or called and call center had no way of getting hold of him. Do not waste your time like I did. read more

If I could rate them below zero I would, since they did nothing, and made us waste a lot of time and effort. They told us to expect a technician on a certain day, and said the person would call first. We waited all day. There was no call, and no one showed. The contact person stopped returning our calls. It was a miserable experience. read more

I would rate them a zero if I could. I quit their service in September as they jacked up the price . I asked if they had any deals and the person I spoke to said, NO! Okay, then I want to cancel. Since then they stopped the auto deduction but started sending bills. I called and they said they would take it to the corporate office to resolve, just received another bill and they said they put me into collections for a service I canceled at 112 per month for no service. I called again and got the run around Don't do it. They really need to be taken up For unethical business practices. Starting here . read more

Miserable service for rodent control. Signed contract 9/30/23 for exclusion and cleanup. Exclusion did not keep rats out of attic. Cleanup did not happen for 4.5 months. When "cleanup" was supposedly done, attic was still full of rat poop and the outline of the body of a dead rat remained, but the body was removed. That's the only good thing. The contract was signed with Alfred Garza for $1400. We believed his promises for excellent service. Don't trust Terminix. They do not keep their promises. read more

See all

Not sure how these guys are even in business guy comes in from spraying outside tracks mud into the house. I asked him to put on his booties because I don't have any. Oh Michael see ya he's OK. Let me go check before I leave. I'll look I do have some goes up into the attic comes down without the booties on so still trucking mice, turds and mud throughout the house You guys do some training for your staff please this is just awful. read more

We are extremely disappointed in Terminix's lack of transparency and urgency regarding our home's vulnerability during our tenting for termites. No one at the company explained to us that we could be robbed between the time the gas stops and the crew comes to remove the tent. Although we took many valuables, Terminix was less than vocal that break ins happen. They also said, "Leave your home security alarm OFF." This ensured we would lose everything. The thieves broke in through our back door and took EVERYTHING THAT MEANT ANYTHING TO US! Including heirlooms, dog tags & collars from our beloved, deceased pets, jewelry, financial information, expensive tools, etc. The thieves have used our financials to steal from us online as well. We are angry, heartbroken, and reached out multiple times to ask for Terminix to verbally and in writing to be very clear on removing EVERYTHING you care about. They blew us off and said they could not change it. Terminix has still never reached out to apologize. They simply took our payment and walked away. When I called to talk to anyone in charge, I was told other families sleep in trailers, cars, or hire their own security personnel. TOO LITTLE, TOO LATE! SHAME ON TERMINIX! PROTECT YOURSELVES! read more

We paid upfront. They canceled our appointment without notice. They wouldn't transfer the call to a local branch. Don't use Terminix.

My first experience with Terminex was very positive. The technician provided intelligent explanations and did a thorough job. I took a contract. That technician quit. My experiences have been abysmal ever since. The Replacement Technician seemed to have no idea what he was supposed to be doing. He was even unaware of what pest he was supposed to be targeting. He would give me less then a days notice and then charge my account. He did not respond to text or calls asking him to address the problem. I finally told him, in writing, NOT to come again unless I was here and we had an appointment. He ignored my request, admitted he had only done half the job and charged me the full amount. I told him, in writing, to not come out again and that he did not have permission to charge my account ever again until my current problems were addressed. He ignored me and charged my account. I have called the regional office numerous times over 3-months requesting a refund. I've spent more than 3-hours on the phone. They never return my calls. The management hides behind their telephone operators. At one point they told me they wouldn't reimburse me because I had canceled my account. This was after telling me that the couldn't reimburse me unless I cancelled my account. Today, I was told for the third time they were going to escalate it. It took 15-minutes to just get the manager's name. I'll update my review with developments and names. read more

NO SHOW 3 times in a row! I made an online appointment last Wednesday - never showed up, never contacted me, even though I had a confirmation text earlier in the day. I called in to ask where my exterminator was and was told that this branch doesn't do online appointments. (OK, so why did I get a text confirmation?!) The clerk apologized and made me an appointment over the phone for two days later, which was last Friday. I accepted and was home during the window. Again, NO SHOW. NO CALL. NO TEXT. NOTHING. Even though I had to confirm through text earlier in the day, which I did. Again, I called Terminix only to be apologized to again. The clerk said she couldn't reach the exterminator nor the manager, but offered me an appointment for today, Monday. I accepted. AGAIN, No show, no call, nothing. I know it's because I asked for the free inspection, as advertised. The first clerk I talked to kept trying to sell me packages when all I wanted was an insepection to see what was going on first. She sounded noticeably disappointed when I said I only saw one rat so far. This place is very unprofessional and flaky. read more

I've been using Terminix every three months for over 20 years and they no longer have any customer service. For the first time in all those years I now have ants in my house. When I reached out to (messaged) the person that came out he never responded even after two messages. I then waited a week and call the office and told them this was happening and they scheduled me the first available appointment which was in two days between 10-12. NO ONE ever showed up. I called again and was told it was scheduled 4 days after that appointment and that the day I was told was only a request but was not put through. No one ever bothered to call or tell me that so I waited for two hours when I didn't need to. I then called again and was told all this and had to be put on hold so they could just put in a request to have a manager call me. Don't bother with this company as they are not anyone you want to deal with. Very bad service and no communication. I will be going elsewhere. read more

If I could give zero stars I would. They do not show up! They do not confirm or even tell you when you have an appointment. We drive almost 3 hours to get to our vacation house. They know this. The service for scheduling is the absolute worst. We had a 8-10 am time frame last week. Finally at 3:45 we heard from our technician that he was 3 hours away and cancelled. We have ants and mice. We needed the service. They are not to be trusted even with an appointment. We have moved on. read more

4 times!!!!! I made an appointment for an inspection. 4 times!!!!!!! a no show. 3 times!!!! the main office said they would contact the manager in my area and have him call me to find out what was going on.3 times!!!!!he did NOT call! I have never had a business treat me this way. If you are in Mendocino County do not use this company!!! Maybe down in Sonoma they respond but not here. Horrible treatment!!! read more

I called Terminex to come out to find the nest(s) of yellow jackets on my property near Spring Lake and Annadel Parks prior to a large work BBQ I was hosting in several weeks. A very nice young man came and looked around then booked an appt for the following week for someone from his company to come out and kill the yellowjackets. On the day of the appointment (Monday) no one showed up. I called, and they said "oh, sorry, we overbooked and no one will be available until next week". I was quite upset as the party was on Friday! I told them, that that was THEIR problem and to get someone out here by Thursday. They didn't have anyone. I called Racer Pest control and they will be here the next day. TERMINIX SUCKS. read more

My 5th disaster. They don't going in the garage where the rat traps are. These guys are very stupid and unresponsive. It's f over

I've been calling for months and won't be stopping. We signed up from a door to door sales man who was very nice. He scheduled us for our first service, the guy came a few hours later than we scheduled the service for, and then never actually did the service because he didn't have any products on his truck. We canceled the service and we're charged even though we never received the service to begin with. I've called multiple times and every time a woman answers with major attitude basically telling me our money is gone and we won't be getting it back. For something we never received. Absolute CONARTISTS! read more

No one showed up for any of our 3 appointments we have scheduled. The first no show they told us the person who was supposed to come to the house had quit that morning. His supervisor was going to come the next week for our appointment, and he was fired with no replacement. Third appointment no one showed up and we didn't receive a reason as to why. read more

Scheduled an appointment at 3pm. They came at 11am and treated the front of my house only, maybe, and said they were done. They did go into back yard and treat 3/4 of the house exterior. I am not impressed with their professional behavior. During the sales pitch, we were told the treatment repelled rodents. Apparently we were misinformed.... Again, not impressed. Customer service is given by what I would describe as a stoned teenager. Really messed up. The service is not worth a penny. DO NOT USE TERMINIX. read more

This company has shown they have no respect. One of their drivers pulled out of a nearby driveway way too fast and when my friend said Slow Down the Terminix employee Said, "Shut up "N" word and I won't repeat the word but I'm sure it's understood. This is no way for a company to act in public or anywhere else. No respect from Terminix read more

They didn't show up. I called and they said they would be there between 7pm-9pm and I waited for them to show up or call and nothing. I wasn't able to get a hold of anybody. When I finally got through, there was no apology, just, was told they could send someone out the following day. Ummm...I called for an emergency service. Do not recommend. read more

I've never used this service but was almost killed by one of their drivers. 30mph to a dead stop with no signal all so he can flip around using the shoulder to make a turn he missed. Whoever drives from lake county to Santa Rosa from 7:15-7:45 is an asshole. Company truck let me know where he was headed. Learn to drive read more

Im still waiting for my corrected (WDIR) . So far Terminix has been all talk and no action . read more

Terminix - Owners statement of facts . - Pest Control Near Me - Santa Rosa, California

No show for 2 appts. A bunch of idiots and wasted my time. Don't call these incompetent people and use a local company instead. What a waste of time!!! read more

If I could give negative stars I would. I confirmed my appointment twice the week leading up to it and still no one showed up. Not only that, there was no call to say that no one would be able to come out to help me. I had to call six times (within two hours) and finally got one decent human to give me an honest answer. Meanwhile the flying termites continued to infest my home. HORRIBLE BUSINESS PRACTICE!!!! BEWARE!!!! DON'T WASTE YOUR TIME!!!! read more

HORRIBLE service!!! I have hung with them for 2+ yrs. as our technician is great but the company itself is a mess. I can not call anyone locally, all calls filter through an 800 number that sounds like a big warehouse somewhere with a bunch or incompetent people with poor English skills. I was stood up yesterday for the 4th time. I was given an appointment and my window was 1-3. Nobody showed and I repeat, that was the 4th time that happened. I'm done. read more

Terrible customer service. Made an appointment on 7/29 for inspection re: wood boring beetles. No one showed or called. Contacted them and received many apologies, then rescheduled for 08/10. Again, no one has called or shown up. When I called yesterday to confirm the appointment, I was put through to the escalation unit in phoenix who could not confirm the appointment but would have someone call. I've wasted two Saturdays sitting and waiting. If they don't do inspections on Saturday, couldn't they have said that???! read more

My experience with this company has been nothing but frustration. We have a flea problem at our home, but no pets. First of all, none of their technicians have been able to figure out why. Second, the appointments they give us are either at 7am or 5pm and we have to be out of the house for 4 hrs after they spray. I have repeatedly requested a time during the day, which is more convenient to be out for 4 hours. Well, no luck. And it's been over a month now. Their service is the worst. Their mangers aren't accountable and basically couldn't care less about customers. When I call their Corp office in Tennessee, they don't give any names or phone numbers to branch mangers or senior management, which makes you think why. I am cancelling my contract with them. Do not hire this company. read more

Had an appointment scheduled for 5:00. Guy came at 2:00, claiming he was double-booked at 5:00. Problem is, I wasn't home. My son let him in (that's a whole different one-star problem), but it meant I didn't get to ask questions or point out concerns. Now it's three days later and I have yet to hear from this company--though I did find their notes about my job on my porch, so I know the dimensions of my home, which is something, I guess. read more

I have had one excellent technician and numerous horrible techs who fail to read service instructions and provide complete contracted service. All customer service and billing inquiries are answered in Memphis, TN and the Philippines where little regard is gives to services provided at the local level. It is frightening to think how many past techs who no longer work at Terminix now have access to my home. It is rarely the same tech twice who go out to my home in a small rural town. This company should rename itself Methheadsinix! Seems apropos. Have given them years to get this right and now Bye-Bye Buggers!! As soon as current contract is completed, I am finally done! read more

Every review I just read is an exact synopsis of what I wanted to write. My mom is 75 years old and lives alone. She had a pest problem and signed up with Terminix. They came on strong as you would expect in the beginning. She paid a whole bunch of upfront costs and signed up for a maintenance program. The problem is they never show up for The scheduled appointments. It's one thing to value new customers, but it's another to totally disregard loyal ones. read more

I signed up for YELP soley because Terminix's service is SO bad. So so incredibly bad. It may not be the Santa Rosa office because who knows what happens when you call. Every phone number goes to some vortex of people who sound nice, are very good at putting me on hold, but whatever they tell me doesn't happen. Nope - nada - NOthing Here's what I did: at 12:30 I called - as no one had showed up in the 9-11AM window they had scheduled - and I was told someone would call me and give me an ETA when the technician would arrive - the result? Right - Nope - nada - NOthing. I called again at 2; this time I was told my appointment is on the schedule for 9-11AM but no technician was assigned to it and they have no openings until September. Really? Perhaps calling me and notifying me of this is the proper professional response? Of course, this person also told me - wait - wait for it - that's right - someone will call me back!!.....still waiting.......and, perfect timing - Adele is on the radio as I cry tears of frustration and loneliness :_ ( It took 3 phone calls to even get this appointment-which-never-happened, and two of those phone calls resulted in non-callbacks. So of six phone calls to Terminix, and six promised return calls, I have received one. Hmmmmmm. The website says Terminix has over 8000 technicians - where are they? Apparently they have very few technicians in Sonoma County. So, in conclusion, NO, I do NOT recommend Terminix. read more

This is the worst place I've ever dealt with . I called for an inspection and they said they'd be there between 3-5pm on Thursday. My fiancé left work to go wait for them and these assholes never even showed up . No call or anything . So I call in and ask what the hell is going on . They said he's running late and will be there . Never fuckin came at all . Pieces of shit . Do not call these idiots read more

If I could give this company no stars, I would. The worst customer service! I had called to set up an appointment cause we kept getting ants inside our home, even though a Terminex tech had come out. I was told I would receive a call back to confirm my appointment and this never happened. I called Terminex again and again and kept getting the same BS. At that point, I was finished and demanded to speak to a supervisor. Guess what happened, I was disconnected. read more

RIP OFF!!! They said that it was going to cost $1900 for everything we needed. Then called me the day they said they needed everything signed, and I missed a page. I signed it and afxed it to them. And big surprise to me...there were things on the second page they'd never dicussed with us. But since i signed for them...we now owed them another $1000!!! Are you kidding me?!?!? Since none of the totals on that second page accumulated to the $1900, I thought it was part of it, and that was how it was explained to me. DO NOT TRUST THEM!!! read more

We have had Terminex contracts with the Santa Rosa Office since 2010. They were contracted with by our general contractor and to keep the original warranty in effect we need to keep renewing their contract. The past several years we have had appointments for inspections (which they also require to keep warranty in effect) and they have not shown up for the scheduled appointments. They never called to say they were not coming. We have the confirmation email from Terminex stating the appointment. I WOULD NEVER HAVE ANY OTHER OF OUR PROPERTIES SERVICED BY TERMINEX. read more