I am extremely disappointed with the level of service I have received from this dealership's…read moreservice department. When I purchased my vehicle in 2024, the used car manager displayed an unprofessional and dismissive attitude from the beginning. At the time of purchase, I was sold a vehicle with a cracked windshield and was promised that it would be repaired. That promise was never fulfilled. Additionally, I purchased the rims and tire protection package through the dealership. Despite this, I have repeatedly experienced difficulties when trying to have my tires replaced. Each time I visit for tire service, I am given a hard time and asked to pay out of pocket, even though I was told the package would cover these issues. I have asked the service department to verify my coverage with their finance department, since the package was purchased directly through them, but they have failed to properly review my account. On multiple occasions, the staff has been unhelpful and unwilling to assist. Most concerning, they failed to properly inspect my flat tire and told me it was fine, when it clearly was not. This is not only frustrating but also a serious safety concern. Neglecting to properly assess a customer's vehicle could have resulted in an accident. This has not been a one-time issue -- it has been a repeated pattern of poor communication, lack of accountability, and unprofessional behavior. I expected much better service and integrity from this dealership. Based on my experience, I would strongly encourage others to carefully consider where they choose to spend their money.

Moises is great addition to Audi Burlingame! He will work hard to get you a good deal! Very…read moreprofessional!

It was my first time purchasing a car without my parents, and I had always been a little nervous…read moreabout dealing with dealerships because I'd heard they could be very pushy. Out of all the Subaru dealerships my husband and I contacted, Miguel at Putnam Subaru made the entire experience exceptional. From the very beginning, Miguel was responsive, patient, and genuinely kind. Unlike some of the other dealerships we spoke with, he never pressured us or made us feel rushed. He answered all of our questions thoroughly and even provided us with detailed information before we ever stepped foot in the dealership. My husband and I had recently been in a car accident that totaled our previous vehicle, leaving us without transportation. Because of that, we couldn't easily drive around the Bay Area visiting different dealerships. While many dealerships insisted that we come in person before sharing any information, Miguel understood our situation and happily provided everything we needed remotely. His understanding and willingness to help made a stressful situation so much easier. Miguel's cheerful attitude, professionalism, and personable nature made us genuinely look forward to hearing from him. He built such great rapport with us that we knew we wanted to buy from Putnam Subaru and nowhere else. In fact, we took a two-hour public transportation ride just to do business with Miguel and this dealership. It was absolutely worth it! We drove home in our new car that same day feeling happy, confident, and well taken care of. The entire buying process was smooth, easy, and completely stress-free. Even after purchasing our car, every visit to Putnam Subaru has been a positive experience. Everyone we've interacted with has been friendly, polite, and attentive. We never feel like just another customer, and because of that, we'll gladly make the drive to have our car serviced here. A huge thank you to Miguel, Markus, and Max for making our car-buying experience with Subaru such a positive one. We couldn't have asked for a better team. I highly recommend Putnam Subaru, and especially Miguel, to anyone looking for an honest, enjoyable, and hassle-free car-buying experience!

Thank you, Harry and Melissa. They have been busy this summer. They were kind enough to let me drop…read moreoff my car prior to my European trip. My electrical went limp fortunately I have a 100 K warranty on my car. I believe in warranties. They were able to fix my valve AY oil and My cylinder number three misfire removed intake, manifold and clean up carbon buildup and performed walnut blasting and cleaning of the intake valves. They took good care of me. They are a stand-up shop! I think taking good care of your vehicle with a service shop, while sometimes might feel expensive, is good practice. when you really need people to take care of your car, you have then have a established a relationship and that is beneficial.

I had a wonderful experience with the service team at the dealership, especially my service…read moreadvisor, Anvar, and the technician who worked on my car. Since I don't drive very often, my battery had failed after about three years. Anvar took the time to run multiple tests and thoroughly check the issue before determining that the battery needed to be replaced. I really appreciated how patient, professional, and helpful he was throughout the process. Thank you to Anvar and the technician for the excellent service and for taking such great care of my car.

Stealership. They will upsell you using misleading statements and scare tactics. Went in to check…read moreout the brakes and do brake fluid change. They upsold me on transmission oil change as well that turned out to be unnecessary and pointless for an extra $400. They said the costs was mostly in materials, but the invoice said much of it was labor, of which doesn't take much just to change oil. They said they recommended doing this transmission oil change as a preventive maintenance to prevent metal chips from causing more damage, but it turns out that I have a skyactive engine which needs no oil change, esp for standard driving in CA. Annoyingly, on the invoice, this "dealer recommended" transmission oil change became a "customer requested" service item... Upon car inspection, they also noted a minor issue with the car (control arm ball joint bushing had some wear), of which they would have charged $3,000 to repair. The better thing to do is to just replace the entire control arm with parts worth $100 or so--an easy ~2 hr DIY job. An independent shop would have charged less than half the price. Ironically, they made no mention of the shocks/dampeners that another dealer said needed to be replaced due to a slight leak... This dealership...seems to assume you want your car to be in perfect condition. "Perfect" condition as in, new oil, new parts, new everything upon the slightest wear--impractical and unnecessary for an old car (mine is a 14 yr old car).

I had an incredible experience at Ocean Honda of Burlingame, and that was primarily due to our…read moresaleswoman Vicky!!! I had already been to two other dealerships, but Vicky really took care of me and my family here which made us want to stay. As a 20 year old female not knowing much about cars I was able confidently buy a car that was suitable for myself as a college student. She helped me buy the nicest 2025 HR-V Sport that had all if not more of the qualifications that I wanted for my first car! Not only was the car amazing but so was the customer service, which really made us want to buy from her specifically because it truly felt like she had our best interest in mind!! Words really cannot describe how grateful we are for her but if I ever ever had to refer anyone to buy a car I would direct them straight to her!!! I also NEVER write reviews but this one, I had to because she really does deserve it and I hope other people in my shoes are able to receive the same experience we did with her!! Overall, if you're a little nervous to buy a car, not sure what to look for, or kind of lost in the process, Vicky will 100000% address and ease all of that to really make sure you feel confident, comfortable and in love with the decision you end up making! If Vicky is still selling cars when I have kids, I would most definitely bring them to get a car from here, however, I'm sure she will continue onto bigger things by then! So glad to have made my first big purchase with her!! THANK YOU AGAIN!!

Recently, my 12-year-old Honda Accord started having one issue after another, so I finally decided…read moreit was time to purchase a new car. Daniel helped me figure out which model and trim would be the best fit for me and took me on a test drive. The whole process was easy and stress-free, and I'm very happy with my new car! Daniel was extremely patient, knowledgeable, and helpful throughout the entire process. He answered all of my questions and took the time to explain the car's features and functions in detail. I really appreciate all of his help and would definitely recommend him to anyone looking for a new car!

I recently had the pleasure of purchasing a 2024 Porsche 718 GTS, and I cannot speak highly enough…read moreof the experience I had working with Gabriel Buenrostro and Michael Lustbader. From the start, Gabriel was an exceptional salesperson. He was incredibly accommodating, patient, and completely professional, ensuring all my questions were answered without ever making me feel rushed or pressured. It's rare to find a salesperson so genuinely focused on the customer's needs. When it came time to work through the numbers, Michael, the sales manager, stepped in and continued that exact same level of excellence. He was incredibly fair and transparent throughout the process. Together, Gabriel and Michael made the entire buying experience seamless and an absolute pleasure. If you want a zero-pressure, high-professionalism environment, I highly recommend asking for this team!

I'm sharing this because it's happened more than once and the pattern is concerning…read more Two years ago, my car was stolen shortly after being serviced here. Recently, just two days after another service visit, my car was again targeted for theft , this time the attempt was unsuccessful. Same day my credit card was also used fraudulently. It was the same card used at the dealership. I'm not making accusations, but the timing and repetition are alarming. Customers should be aware and take precautions after servicing their vehicles. I hope management seriously reviews security and customer data-handling practices.

Best customer service, hands down! I scheduled a service…read moreappointment for my Ram truck and arrived Thursday morning, where I was promptly greeted by Service Advisor David, who set a friendly and professional tone right from the start. David explained the technician would take a look at my concern and get back to me shortly with a diagnosis and plan for repair if needed. Three hours later, I received a call from David with a clear update on what they found and the next steps for repair. When I initially arrived, he asked if I had an extended warranty so he could start a claim. By the time he followed up, he had already taken care of everything and was just waiting for approval, which I really appreciated. About an hour later, David called back to let me know the warranty work had been approved. He also informed me that the required part had been ordered and was expected to arrive Friday or possibly Monday. I let him know they could keep the truck over the weekend, with the hope it would be ready sometime the following week. To my surprise, I received a call from David at 3:30 p.m. the very next day (Friday) letting me know the repair was already completed and my vehicle was ready for pickup at my convenience. Talk about fast and efficient service! When I arrived to pick up my truck, I was greeted by Kevin, who seamlessly handled the checkout process and personally brought my vehicle up for me. After dealing with less-than-great service at other local dealerships, I decided to give Putnam Chrysler Dodge a try--and I'm beyond impressed! The attention to detail and genuine care from the team exceeded my expectations. I'll absolutely be bringing my vehicle back for any future service, whether it's covered under warranty or not. Huge thanks to David, Kevin, and the entire Putnam Chrysler Jeep Dodge team for delivering such a wonderful experience!

* First diagnostic was in December of 2025. It was a wrong diagnostic (faulty head gasket). Initial…read morewarranty coverage denied after a faulty head gasket repair diagnosis. After the wrong repair, the vehicle was showing the same issue (overheating) so, I had to bring it back the very next day. It's been there ever since. * On the second time, Putnam Dodge diagnosed my 2018 Ram 1500 with engine block damage; warranty coverage had been denied after a wrong faulty head gasket repair & diagnosis. * You requested a full refund of $4,000 paid for the unsuccessful head gasket repair and to pick up the truck as-is. * Following a second warranty inspection in June, the claim was denied again but, now for a different reason, due to "failure due to continued operation." * Technician is currently awaiting final direction from his manager, Peter, regarding your refund request; he expects an update soon. It's July 21 of 2026. No repair, no coverage, no refund and I can't even have my car back after multiple request to release it. I've been paying insurance, registration and I had to pay $4k in cash for a wrong diagnostic and for a service that didn't even work.

Rolling motors was probably hands down the best place I could have went to buy a car. Ben was super…read morehonest and transparent, he explained the buying process and it didn't take all day to buy a car, just about an hour. After going to dealerships and talking to greedy salesmen it was nice to have someone not pressure me into buying but explain things clearly. Best of all we weren't put in a bad car situation. I have personally recommended a number of my friends to Rolling Motors. All I can say is before you buy another car please check them out. - Akili Happy Car Buyer

Omg I recommend all everyone who is looking for a car to go and ask for John this man is amazing he…read moremakes magic happen and when I mean magic I mean pull a bunny out of a hat magic he is an awesome man he needs a raise big-time thank you John I am a single mother with a daughter and I have the perfect vehicle thanks to this man once again thank you John words can't express How grateful I am Ask for John He's Is The Man From me and my daughter we greatly thank you John