This location is bad, and that Joshua person is rude as F. Not buying through them for sure

Tesla as a company and Tesla Americana could care less about you or the hard earned money you spend on their cars. Wish there was a zero stars option. My husband and I went to look at the Model X, our third Tesla in the last 6 years (loyal, now former clients), and completed all the paperwork. NINETY MINUTES prior to our delivery appointment to pick up the car, the manager of Tesla Americana called us to say there was a problem with the car in their system, it was "used" and they could no longer lease it to us. She told us they would try to make it right. They could not find a comparable car/deal to the one which was promised and refused to make any other concession to make the situation right, saying per Tesla policy/her regional manager they cannot discount anything or add options for no additional cost. This is just bad business and bad company culture. To recap, Tesla's attitude is: We made a mistake. We can't find a comparable replacement. We refuse to make it right. Take it or leave it. I'm just relieved we hadn't traded in our previous car yet, we would have been stuck without a car and no help from Tesla Americana. I get that they don't negotiate car prices. But to not offer anything/take any responsibility after making such a huge mistake? With a loyal, repeat client? From the regional manager? A word on the actual cars: Aside from the technology, the interior of the cars are minimalist. Very little storage space and they can't even be bothered to put a mirror on the visors in the X. For the price these cars command, like, really? Also, my husband's car is buggy. On a few occasions, the car wouldn't shift into gear, I had to actually exit the car, walk away and come back for it to reset and work. Clearly Tesla, and Tesla Americana, feel they don't have any responsibility to the consumers spending their money on their products. Take your money to a company that actually cares if you buy their cars. read more

The sales person not trustworthy. Added a referral bonus to my order to get credit thereby making my purchase ineligible for supercharger transfer promotion in-spite of me clearly telling him that I want to get the supercharging transferred. . Never followed up or gave incorrect information. Avoid this location. Ended canceling my order. read more

While I like my new Model 3, the sales person, "KingPeter", that I had to deal with has been pretty much MIA the moment I put in the order and just ignores calls & texts. I got told from the DMV they still didn't have any record my registration has been put in and I called Peter about this and got no reply. Prior to that I had to called multiple times for other questions I had and I'd need to call multiple time and maybe he'd text back with a luke warm answer that pretty much had the tone that he didn't care. Night & Day from before I bought the car. I really wish there's a way you can prevent commission for employees that don't care and regret not purchasing this in Santa Monica where the sales people there are awesome. It was only b/c the model I wanted that's RWD was not being made anymore and only a few were left that made me put in an order on the spot and under pressure in Sherman Oaks location which works with the Glendale office that Peter is at. Sherman Oaks doesn't sell at that location so they redirected me to this guy I didn't even meet face to face. It was weird. After dealing with his poor customer service by ignoring my communication attempts, I called to ask for a manager contact info and got a little push back from "Louie" and he didn't want to give me the manager's number but I at least got an email to let him know. Felt like he was protecting his colleague. I don't know for sure but felt like that & he gave me an "associate manager". I've never like the dirty reputation of used car salesmen and I loved that Tesla got rid of the negotiation of prices for cars. So that help eliminate a lot of slimy behavior but unfortunately, there's still careless employees who still end up up giving you a 'used car salesman' feel some time once they get there commission and go missing in action. I'll never recommend people to go to that location or at least not deal with him and make sure post this on social media. read more

Awful customer service especially the short armenian guy with the beard was so rude , Didn't wanna answer our questions i wanted to buy tesla but after that customer service i changed my mind. read more

Harrut was a real one. Me (Ariana) and Erik came interested in just looking at the cars and next thing you know we're out driving one lol. Great service very chill and made it feel like we already knew each other. Great conversation. read more

Recently purchased a model Y. I was literally going to have lunch at the Americana when my husband decided that we should make a purchase. Chris was amazing!! I asked him a million questions and he had the best customer service ever. Immediately, after I walked out of the store Chris text me and was able to help me with a deliver time. Of course answered more questions via text. The translation was so quick. I would highly recommend Chris for any future purchases or lease. I am very happy with the experience. read more

We finally got our model 3 performance package today! After dealing with it for a whole day in another dealership, we went to Glendale Tesla and was able to find a better salesman. Thank you LUIS CARCANO for your excellent customer service! Luis has been so helpful and went way above and beyond. We couldn't Thank him enough for his dedication and effort in doing excellency on his job. Keep up the good work! I LOVE MY CAR! read more

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UPDATE I enjoyed working with Joshua so much that I ended up reaching out to him for a trade-in/purchase. As stated earlier, Joshua is easy-going, attentive and answers to calls, texts, emails, anything. He's truly a great person to work with and a great ambassador for the brand. Being from the Bay Area, I'm no stranger to Tesla, and have been in several of their stores, which says a lot about Joshua and why I chose to work with him on my purchase since he's located in Southern California. He helped me purchase over the phone and walked through hiccups with Tesla that happened along the way. It was all super easy and I didn't have to worry much at all since Joshua was very proactive in making sure I was happy and taken care of. Thanks Joshua! read more

Great service! It was a hassle-free experience buying my Tesla here. They definitely make the process enjoyable and swift! :) read more

Tesla - Tesla - Car Dealers Near Me - Glendale, California

Sako (at the Americana Glendale location) was exceptionally helpful, patient, and knowledgable throughout my first experience with Tesla. Sako took me on my first test drive with the Model 3 nearly a year ago. Ever since, I've bombarded Sako with endless questions about the car, company, and overall process. Sako responded each and every one of my questions quickly, kindly, and thoroughly from the day of my first test drive until I finally decided to purchase it when my other car's lease expired last week. Sako is a complete professional. Sako's customer service was unparalleled, and I have never received such top-notch service in any of my auto experiences. Kudos to Tesla for hiring Sako, and kudos to Sako for being a class act. Ordering the car took less than 15 minutes at the Glendale location. The car was delivered a day ahead of schedule. I went to the Burbank location to pick up the car. Brian helped me finalize the paperwork, which took less than 15 minutes. Brian was kind, funny, and professional with the delivery process. Overall, my fist experience with Tesla has been incredibly smooth. read more

BEWARE - Do NOT purchase from this location. BEWARE of "manager" JASON. I purchased my vehicle in 2019 where the Tesla salesman stated that I would be receiving a $250 gift card and 1 year of valet as a rewards promo for purchasing at this specific location. I followed up on my rewards upon delivery of my vehicle and the salesman reassured me that my info was sent off to the rewards department. I continued to follow up months after delivery, as I never heard back. The salesman started to ignore my messages and became less responsive after I took delivery of my vehicle. I have emails dated from 2019 through Jun 2020 regarding the follow up of my rewards. Even more disturbing is that I was told there were a whole bunch of people who had purchased their vehicle before me and still had not received their rewards. After a full year has passed and being patient for this reward, I decided to call Tesla on Dec 2020 where I was redirected to the manager, JASON. He sent an email to the rewards department and I did not get a reply for 4 weeks; I finally got a reply at the end of Jan 2021. The rewards department stated that Tesla never sent my information to them so that I was no longer eligible for the rewards, as the program expired on Sep 2020. Even though I explained that I purchased my vehicle in 2019, they said they could not do anything for me. Jason remained silent and did not reply at all, even though I sent him an email expressing concern over the lack of organization and responsiveness from him and his team. The disorganization is clear between Tesla and the rewards company, where they will not take accountability for screwing over customers. Take your money elsewhere. This location will scam you into buying a vehicle from their specific location and then they will ignore you after they take your money. read more

Wow o wow.....Not your typical car buying experience for sure. Alyssa Anne was absolutely fantastic! She's Knowledgeable, energetic and honest. We test drove the new Model 3 and placed our order with ease. Alyssa's goal and desire was to make our experience positive and memorable. She was successful and accomplished both. We are so excited and can't wait for the delivery in 4 weeks. We also get to go and tour the factory. read more

Tesla - Car Dealers Near Me - Glendale, California

I purchased my Tesla Model Y from the Glendale location! I've worked with Ryan Kendrick since the beginning of the process. He always went above and beyond to make sure I was good. It took me over a year to pull the plugs and actually move forward. But, he wasn't like a car salesman begging me or anything he let me take my time. Now a year later on my birthday I received the best gift ever. I would recommend this location highly. read more

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Thank a lot to the best person and Tesla's manager Michelle she is amazing, she helped me all my way, answered all my questions, supported me!!! It was so easy to work with her! Was a pleasure! Totally recommend her!!! Go and buy Tesla! But asked for Michelle! read more

This review is about my experience with the owner-advisor Jared. Things were great until I received my car. I purchased a model X back in October and received the car in December. Jared was very helpful with the test drive so I decided to order the car through him over doing it online. There really is no difference or advantage of ordering it through him, I just wanted to give him the credit for the sale. Here's the reason why I won't recommend Jared to anyone. After I got my car Jared had promised to help me get a mini model S for my son. I thought he wanted to do this due to an incident that occured while we were looking at the model X in the showroom my son almost got his hand caught under the door. He was 3 at the time and he was explore the car, while looking at the car another customer in the showroom decides to sit in the driver side and steps on the brake. This causes the front door to slam shut! My son got his hand caught in the door. Luckily his hands were in an area that was soft and his hand did not get hurt. Well I was fine with him not keeping up with his promise, until a friend of mine had ordered one in San Clemente and received one. Still not a big deal. But when I ordered my Tesla, I used my friends referral code and he was suppose to get credit for the referral and get the mini Tesla. He also did not receive mini Tesla. Since Jared is an owner-advisor I decided to call him about the situation and because I had another issue about my delivery. When I received delivery of my car it was suppose to come with the tow package and hitch. I looked for the hitch and it was not there. They told me it was backordered and would be shipped out to me. I waited a couple of months and it never came. I contacted them and they told me it's still backordered. I've been calling them every couple of months to get the same response. It's backordered. It's been 10 months!!! How are other people receiving their cars with tow package and I am still without it. So I called Jared and left him a few messages. It's definitely his number since I hear his voice on the voicemail recording. He even tells you to leave a voicemail or text him. I posted a pic of my text from last month with zero response!!! I think Tesla is a great car with extremely poor customer support and poor communications. If you still want to order the car just do it online because your "owner-advisor" will disappear on you once the sale is over. read more

Tesla - Been texting my "owner-advisor" for a month and no response. Tried calling and I get his voicemail saying to leave a voicemail or text. - Car Dealers Near Me - Glendale, California

Julio was a great help in answering all of my questions over multiple visits. I felt extremely comfortable throughout the entire process. Tesla, give that man a raise! read more

SUPERCHARGER TIP: 7th Floor, 7th Floor, 7th Floor! Main parking structure for the Americana, not the smaller one next to it. Also note, the chargers aren't the ones you've "grown up" seeing and are smaller and less visible. I circled in rage until I found them. The chargers here are much smaller and much more discreet, but still put out sufficient juice for sure. If this helps at least one person, I'm happy. read more

The most reliable car in the world.The most friendliest service. Sako is wonderful. Paperwork is quick. My brother had a model s, a model 3,he placed an order for the cybertruck and the model y. I have the model s and not once have I taken it to service since I got the car same going for my brother. I definitely recommend Tesla. read more

Very unfortunate experience with staff member Rene. After only 2 minutes inside the store, she asked me to move out of the car with my little girl. She got annoyed my girl was inside the car for less than 30 seconds. She wanted another customer to see the car, I guess she forgot I was a potential customer as well. Please note people with kids are also your customers. I understand there are more customers in the store, but please have courtesy and respect specially when kids are around. read more

I've been here to charge our Tesla about 3 times now. It's a love hate relationship because I end up shopping at the mall. Even though I don't need anymore makeup, handbags or shoes. The superchargers are on the 7th floor at the Americana parking structure. There are plenty of spaces open for now, but who knows how long that'll last. The parking spots are pretty clean and it takes anywhere from 1.5 to 2 hours to fully charge your almost out of battery Tesla (mine was at 2%, because I like living on the edge lol). I hope it never gets full because I never know when I'll need a quick charge! read more

This location has the worst customer service experience. I feel like once they sell a customer on the car it's like they made a sale and there done with there job. I was told I'd have a car before a certain month and now its been extremely stressful because the date keeps changing. I ask my account consultant Sako and he doesn't reply back which has me calling other tesla locations due to there lack of customer service and me getting the run around. I would not recommend using this location if want to order a tesla. If I could give negative stars on my experience I would. read more

Jessica is a wonderful salesman! I came back twice to order 2 different cars from her. Thank you Jessica!

Specifically asked for SOCKO to buy my tesla he seemed very nice and said that he would use a referral code for free super charging miles as well as use my code for new customers that didn't have a code, giving me few extra thousand miles. After making the purchase with him through the phone, I texted him couple follow up questions, but no return texts. After I received my tesla I tried to supercharge and it charged my card for the use. After calling glendale tesla they said he did not apply the referral code. I spoke with JASON (the manager) he said he would follow up. I called him twice over 2 weeks and he has not returned my calls as he said he would. If you're gonna buy a tesla I suggest going somewhere a bit more HONEST and keep true to what they say. read more

We previously leased 2 Tesla's. Have been loyal customers for 6 years. Went in to test drive a X100D. It was a demo model, had every feature we needed and we wanted it. Immediately put down the 2500 deposit. The sales person Gabriel was nice, ran us through the numbers and assured us he that car was ours. Went through all the steps. Credit app approved. Proof of insurance, all the steps is takes including securing a delivery date. Excited to be welcoming a new car into the home for the wife! Manager Kirby calls an hour and a half before the delivery time. She says sorry we can't sell you the cat anymore. There was a "mistake" In the system and it's not eligible for sale. Shes "really sorry" and will help make it right. I know it's a car but out holes we're up we did everything we were suppose to do. So I call back. What are the next steps? She gives nothing concrete, totally apathetic. I ask if she would be able to upgrade our rims if we build a model? Anything you can do? She then says sorry it's our policy we can offer any upgrades or price breaks. So she doesn't want to admit she won't do anything to make up for the mistake. The culture of this manager and company lacks any customer service. They could care less. I know most people will buy one anyway. I'm just one voice but if this review helps just one person switch from this dealership, these managers or this brand it helps us normal people. Take your dollars somewhere where they will care about you or giving good service. Tesla and Kirby don't care about customer service. Completely disappointed in this brand and it's culture. read more

We bought the Tesla Model Y from the Americana, Glendale location. Our experience was excellent all the way from the test drive to the car delivery. Would highly recommend Karen who was super attentive, promptly addressed our questions on delivery schedule and followed up on the next steps. read more

Great attentive service. Highly recommend their service. It seemed like most of the workers were Tesla owners themselves.

Blake is super helpful and really attractive. I really look forward to buying a tesla from him on March 14th.

I drove a Model 3 and was very impressed. Actually, it was beyond my imagination. The test drive was a rewarding experience, thanks to Joshua. When we returned to the store, he walked me through all of my options, patiently and expertly. That's going to be my next car and Joshua made it much easier than it would've been had I simply gone online myself. With gratitude. read more

Great staff, very knowledgeable and friendly. Going on a test drive with them is awesome. Tesla really is the car of the future.

My husband and I had an amazing time test driving with Josh!! He was SUPER knowledgeable and friendly!!! He took the time to explain all key features in the car and went through different financing options. We would most definitely return to him for any future Tesla questions!!! read more

i'm 16 years old. i was in the tesla store looking at the model i was interested in getting since i'm getting my license soon. me and my friend sat in the car and a few minutes later, one of the worker approached us and asked us if our parents were in the store. we said no. he then continued to bash us and raised his voice, telling us it was a "grown up store" only and that we needed an adult with us. No kidding, he seriously and genuinely said "grown up store" and acted like we were 5 years olds that didn't understand a word he was saying. there was no reason for him to mock us and be rude. first of all, we are 16 and made no trouble in the store. Second of all, there was no sign outside saying we had to have an adult with us to enter the store. we had been in that same exact store multiple times before and had no problems. this worker was disrespectful, and claimed things that were false information!!! never going to this place again! they just lost a customer. read more

Talking to their employees there was simply a torture! They have ZERO knowledge about the cars. That's right ZERO. They won't be able to answer the most basic questions. I bet you most of them have never driven one themselves. I really think a company like Tesla should TRAIN their employees and test their knowledge about the company they represent and not simply there to try getting people's email and contact info. so some sales person can contact them later. To all the employees working there, before trying to get people to schedule a test drive PLEASE do yourselves a big favor and go sign yourself up first and have some basic knowledge about the cars you are selling! read more

Tesla solar roofing customer service has the most useless people answering their phone. When does the Tuscan roof come out? Customer service: "I don't know", when do you estimate they will be out? Customer service I don't know. Well can you call somebody & find out lazy rep!!! "No I can't: I don't know. I have been holding out for this roof for freaking 3 years & need it done asap because the current roof is on its last legs with leaks etc. Might as well have a plastic bird from the Simpsons answering the phone because you get the same level of service!! Useless customer reps!!! I don't know is not an acceptable answer!! Tesla is going to lose a lot of potential customers! read more

The worst! On the surface this Tesla shops seems okay. But when I decided to do business with them their terrible customer service and unprofessional and rude behavior was evident. This place is run by disrespectful, obnoxious 20'somethings! The person who gave me my test drive wasn't old enough to rent a car. And the sales person ordered me the wrong vehicle, which left me and my family without transportation. and then called me and left a rude message, basically ridiculing my unfortunate situation as he forgot to hang up his cell phone and he and his co workers laughed at my expense! I have returned the car and now Tesla is holding my money hostage for 30-60 days!!! Beware or this place read more

Joshua was fantastic at walking us through the test drive, purchasing, delivery, and at taking care of questions as we adapted to driving the Model 3. He came out to our house in the rain with the car for the test drive and to make sure it fit into our small garage space. He knows his stuff and is fun, courteous, and professional. Best car buying experience I've ever had. Thanks Joshua! read more

Very unprofessional staff. They get angry at customers for looking too long. Their time apparently is too important.

Swing by real quick to check out the cars. Claudia was very nice and helpful. She answered every question that I had enthusiastically. Would certainly request for her when I decide to get another one. read more

Tesla is a breath of fresh air after going to other dealerships. I found the staff to be very friendly, knowledgeable, and HONEST to deal with. The sales associate I spoke to explained the difference in models, batteries, and how to go on road trips with these cars. She was incredibly patient, not only with my questions but also other customers who were in my opinion abusive to these beautiful cars. (wtf people letting their kids climb all over a $100,000 car?!) I even got to take a test drive up on the highway and see the semi autonomous features. Ultimately the monthly payment was a little too high so I placed a deposit on their entry level sedan the Model 3. It's a wait, but seems worth it, and I was pleasantly surprised that the saleswoman didn't dismiss me for getting a lesser priced vehicle and even offered to stay in touch while I waited for the car. Total class act- Tesla is number 1 in my book. read more

Everything about the Tesla experience is far superior to ANY car dealership. A week ago I walked in to look at the model 3 and learn a bit about the new tiers of features. Nathan was super patient and happy to answer all questions with zero pressure of 'selling' me anything. I set up an appointment to test drive and unfortunately I fell in love with the model3. Gas engines and 'cars' make no sense to me anymore. Tesla vehicles sell themselves but a huge shout out to Joshua who took me on the test drive. Excellent knowledge and communication of the model 3. His Patience excelled as I asked every question and took time adjusting to the feel of driving this machine. He even made a point of bringing over another employee who has been driving Tesla for years. Got some great insight and a better understanding of making the switch from gas powered cars to a fully electric vehicle. Thank you Joshua! read more