I was in the market for a new car and Scott Robinson made everything flawless…read more My heart was set on the 2027 Honda HR-V in boosted blue. I didnt even test drive it. I did test drive a different one. Mike in the sales department treated me kindly. The finance dept gave me several numbers to work with. We agreed on a deal I was happy wirh. From sales, service, finance and insurance every department is top knotch.

If you're able to make it to this dealership, only speak and work with Troy. He is an amazing and…read morehonest salesperson who helped us purchase a 2025 Honda CR-V. Right away, you could tell he doesn't play games and genuinely tries to work with you to make a fair and reasonable deal. Thank you, Troy! On the other hand, the woman working the front desk is extremely rude. She had headphones in and was watching shows on her phone. After making our purchase, I called back to ask a question. Before I could even finish, she hung up on me. It wasn't a dropped call or a disconnection; I literally heard her struggle to put the receiver down to hang up in my face. If I had experienced her behavior before going, I would have never stepped foot into this dealership.

My fiancé and I had an amazing experience at South Bay Toyota! Brandon, Tim, and Marc went above…read moreand beyond to make the entire car-buying process smooth, stress-free, and enjoyable. Brandon's knowledge, professionalism, and patience were truly exceptional. He took the time to answer all of our questions, never made us feel rushed, and worked with us as we explored different options until we found the perfect vehicles for our needs. His expertise and genuine care made all the difference. Tim and Marc were also fantastic throughout the pricing and paperwork process. The entire team was friendly, transparent, and incredibly supportive, making us feel valued every step of the way. Thanks to their outstanding customer service, we drove away with not just one, but two brand-new Toyotas on the same day--a Camry and a Highlander! We couldn't be happier with our experience. If you're looking for a dealership that truly cares about its customers, we highly recommend South Bay Toyota. Be sure to ask for Brandon--you'll be in great hands! Thank you, gentlemen for making this such an exciting and memorable experience!

The way the sales people have ignored me every time I am here getting my car serviced makes me…read morethink I look like a vagrant, and I'm okay with that. I purchased my car in 2018 and have brought it here for service ever since. But the last 3-4 visits, I do the same thing, sit in the lobby for about an hour then walk around the lot looking at cars. I've been think about getting a new car for a while, but I haven't had a car note in years, so I'm reluctant. Not to mention, I rarely drive, so rare that I was thinking of just selling the car, then had to have someone bring me back to logic. Let me just say this, this review is in no way about the service dept. If I had an other issues I would go to Carson or Manhattan Beach, but I come here. Today's visit really annoyed me, I'm stilling in the lobby reading my book and a salesman named Anthony comes in and begins to speak about the 4th of July sale. I listen, because I can really be easily convinced to get a new car, but I notice that despite him having my full attention and us only being within feet of each other, he is not talking to me. He confirmed it, when he begin asking everyone in the room, individually, if they were interested in taking a look at the numbers on trading in a vehicle for a new one without any commitment. He didn't ask me or the guy behind him who could easily be confused as being asleep. I didn't speak up, because I could just as easily be swayed by characteristics to keep my money. What I did do was get up and walk the lot, like I normally do when I am here and I peaked at a few cars, while also speaking with my husband, because I needed someone who was going to tell me if I was over thinking the whole situation. Can you guess what happened next, as walked around circling the cars and taking an extra second to stare at the sticker... Nothing! No one approached me and asked if they can help. No one came out of the sales office, after watching me from the large glass windows I was looking at vehicles in front of. Nothing! So I walked back to the lobby to wait for my car and write this review. But then, I started wondering why I was even giving 3 stars and my husband called me back to ask if I saw anything I liked. I told him I didn't but they probably had the car on the used car side. So I got up and walked around the used car lot side and I did see two or three vehicles that I was interested in. These I took a few extra seconds to look at because I wanted to see the price, the year, the details, the warranty information. But again, no one came out. No one came to help me to ask if I was interested in anything or to see if I needed assistance. The only time I spoke to an employee at South Bay Toyota was each time I walked back to the service center where they offered me shuttle services or wanted to see if there's anything that they could assist me with. So I am giving three stars because I could easily walk to service department and ask them to get me a sales agent and I'm sure that person who comes to me would be all too enthusiastic about showing me what's available. It has happened before and that's why I know exactly what vehicle I want next.

Margaret Kang from Department services very excellent giving me all about the details.I will make…read morean appointment for my wife car next services wz her again.Im very appreciated Margaret for today with my car. Thank you Margaret Han Ly

Maya is the best!! I took my car in to be serviced, and she made the whole process go very…read moresmoothly. Her communication was clear, she was very friendly and professional, and I really appreciated that her recommendations were all reasonable. Additionally, she gave me a realistic (and frankly accurate) wait time, so I was able to take a nice walk with my kids while we waited for my car. Great experience!

Be forewarned. Get a vehicle inspection from an independent source before purchasing an automobile…read morefrom them. It's on you to do this. I would advise purchasing the extended warranty, but they will lower the price with some pushback. As soon as I got home with my car, one of the headlamps was not working. Turns out to be a technician fault, as the connector plug was removed during the engine cleaning process before putting the car on the lot. Always ask questions for a full demonstration of all mechanical and electronic systems. These are fleet (rental) vehicles, so their history is unknown, but they do a good of servicing while in their possession. Once you purchase a vehicle, you'll be directed to a 3rd party provider for service. They won't tell you this until you have an issues and request support. I'm not disappointed with the vehicle, but honest up-front should be a priority.

Had a great experience. Bought a Nissan Rogue for my son. Mike in sales is great to work with. No…read morepressure and great "no haggle" prices.

I've been going to Scott's Robinson Chrysler & Jeep also known as South Bay now, my recent…read moreexperience started off kinda rough but thanks to the service manager, Kystal. I say she's a godsend you guys have hidden gem there , in my 9 years going there I have not seen better customer service till now, beyond grateful, and because of her leadership I will continue to go there for the foreseeable future 9/17/26

BUYER BEWARE. This place will scam you. Do not trust Eric for car service. I was charged for a…read moreservice that I never received and all the work that was done on my car was never communicated to me. Mechanic did not disclose to me that they were resurfacing. I requested them to replace the rotors. Mechanic advisor did not disclose to me this change upon payment. It was in the receipt but not mentioned until I asked. Mechanic advisor verbally estimated $600 for the replacement of rotors. He charged me even more just for resurfacing. Resurfacing, upon research, should be $40-100 plus labor. $600+ for this work (on one axle) is largely overpriced. I received no written report from $300 inspection. DO NOT TRUST THIS LOCATION.

I've had such a great experience working with Meshlin at BMW South Bay. She is always friendly,…read morecourteous, professional, and genuinely goes the extra mile to make sure everything is taken care of. What really stood out to me is how personable she is. We've only met twice, yet she remembered me and details from our previous conversation, which made me feel like more than just another customer. She's attentive, stays on top of things, and is always quick to respond and get things moving. It's rare to find someone who combines efficiency with such a warm and welcoming approach. Meshlin makes the service experience easy and stress-free, and I truly appreciate how reliable and attentive she is. I would definitely recommend working with her if you're visiting Service Dept of BMW South Bay!

I was searching for a new vehicle that was practical enough for a new family but still met my…read moredesire for being performance-forward and visited several dealerships around Los Angeles including; BMW, Audi, Lexus, Nissan, CarMax, etc. as I was open to both CPO and New options. I've always driven German cars (Audi & Volkswagen in the past) but really liked the cars I was shown at South Bay BMW. I connected with Joseph Martinez and gave him a (long) list of what I was interested in, my budget, and a couple cars I had researched beforehand. he also shared his own car experiences, his personal experiences with BMWs in terms of safety and family, and showed me a CPO M340i they had on the lot that I immediately fell in love with (my fiancee, not so much). He was professional, helpful, and really genuine throughout our (multiple) interactions and worked tirelessly with me to see if we could make it work (unfortunately, we couldn't). However, we did eventually land on a car that fit my needs (and made my fiancee happy) and checked all of my desired boxes: a 2026 BMW 330i with all the upgrades and customizations I wanted. After owning it for a month, I absolutely love the car and will take any excuse to drive it (I only long for that B58 engine on the M340 on occasion now). I cannot recommend Joseph highly enough and will absolutely be returning when I'm in the market for another vehicle (perhaps an M3 CS next time)....

Amazing service pros if you ask for Jose G and Mario O. Kick ass team that are always solving the…read moreproblem you have. Just today they replaced my keyed lug nuts with matching regular ones free of charge! No questions asked!

Details matter. More…read morespecifically getting details wrong matters. I came to Martin Chevrolet for my first service. In theory, you go to the Dealer for the most knowledgeable and professional services. My expectation was high. When I picked up my AEV version AT4X, I was not provided the multipoint inspection sheet as noted on my paperwork. So, I turned around and asked for the sheet. (First red flag) My first question was did you reset the oil life monitor when you changed the oil. The service advisor said yes. When I asked why that was not checked off, he replied thats not printed on the form. (I guess second red flag) I left Martin Chevrolet worried about the quality of service given to me, but I was busy so I left. Once I had more time to review, I noticed they marked Tire PSI at 40. Did they fill the tires to 40 PSI? Thats actually the wrong tire pressure! Manufacturer recommends 38. (Details matter) Then, in writing up this review I remembered I had damage to the rear right shocks on the truck. No mention or documentation of anything anywhere. Is that actually an issue---- honestly I suspect not, but I also expect they missed it. While none of these items represent anything major, the lack of detail and precision is worrisome for a Dealership. I will see how they respond when I ask for clarification. In the meantime, Where should I go for top notch auto service? Its clearly not Martin Chevrolet.

Great Customer service, went in super stressed but Hector Morales went above and beyond to help us…read moreout. Definitely recommend to call him for all your service needs. Thank you again Hector for all your help.

I have visited many Mercedes-Benz dealerships, but my experience at Mercedes-Benz South Bay was…read moretruly exceptional from the moment I arrived. My sales consultant,Truman Dela Cruz, immediately made me feel comfortable and confident. He has great product knowledge, listened to my needs, and helped me find the perfect vehicle while providing outstanding service throughout the process. I also want to thank General Sales Manager Hector Morales for his support and for helping make the deal happen. His leadership and dedication helped make sure everything came together, and I was able to get a great deal. The Finance Department did an excellent job explaining all the paperwork and contract details step by step, making the final part of the process easy and stress-free. I am extremely happy with my experience at Mercedes-Benz South Bay and appreciate the entire team that helped me. If you want to experience true Mercedes-Benz service, I highly recommend visiting Mercedes-Benz South Bay.

Buying a vehicle can be stressful, but Adrian Flores made the entire experience smooth from start…read moreto finish. From my very first internet inquiry, Adrian was responsive, professional, and never came across as the typical pushy salesperson. He took the time to answer all of my questions honestly and worked with me to negotiate a price on my new Grand Highlander Nightshade that I felt was fair and fit my budget. One thing that really stood out was Adrian's communication. He stayed in constant contact, always responded quickly, and kept me informed every step of the way. I live in San Diego and wasn't able to pick up the vehicle for two days because of work. Adrian worked with me to lock in the deal and made sure the dealership held the vehicle until Saturday so I wouldn't miss out. That level of customer service meant a lot. When I arrived to pick up my vehicle, Adrian happened to be off that day, but he had already arranged for Stefan to take care of me. Stefan was outstanding as well. He welcomed me, made the process easy, and immediately made me feel like I was in good hands. It was clear that Adrian had communicated everything to him, and the transition was seamless. I couldn't be happier with my experience or my new Grand Highlander Nightshade. Thank you, Adrian, for making this purchase possible and for providing such exceptional customer service. Thank you, Stefan, for taking over and ensuring everything went smoothly. If you're looking for a dealership that values honesty, communication, and customer service, I highly recommend working with Adrian Flores and Stefan. They truly made this one of the best car-buying experiences I've ever had.

I recently bought a vehicle from Manhattan Beach Toyota and I am a happy customer…read more I wanted to take the time to give a shout out to Kenia. Thank you so much for being very responsive to my questions and transparent with pricing! I am very happy with the service you provided and I would be happy to recommend you to anyone I know who is looking to buy a car in the future. Kenia is one of the Internet Managers at the Manhattan Beach Toyota dealership and I was mainly communicating with her through text messages. I found her through an affiliate website. Right away she was very responsive in answering me. No BS, no games. She told me the car I wanted was out of stock but she would let me know when it was available. It took a few weeks but she helped me find the car that I was looking for instead of just trying to sell me one that was currently available on their lot. When I came in for a test drive she did not rush me. I felt no pressure at all as I was walking around the car. After all the paperwork was signed, instead of just giving me the keys to drive off, Kenia took the time to show me all the features of the car. For months I had reached out to many dealerships within a 100 mile radius asking for out the door pricing. Some dealerships wanted me to make a deposit upfront, others tried to push options I did not want and refused to remove them when i asked. Most dealerships would stop communication if they did not have what I was asking for. It was like pulling teeth trying to get transparent numbers with other dealers. Kenia really stood out because there was no hesitation with providing the final out the door pricing, and it still beat out most of the competition. Everything she presented was clearly laid out when I asked her to break it down. If you are buying a new car, make sure to do your research! Know what you want, get comparables from other dealerships, and do not rush. Be patient! If you do find the Toyota you are looking for at a different dealership, I would still recommend giving Manhattan Beach Toyota a call and give them a chance to earn your business. You might just be pleasantly surprised with the experience.

This is a review for service! I took my 2011 Mazda2 here for routine service while I was in town…read moreand they did a great job. They serviced my car many times before, both routine and not, and it always went well. What really stood out to me this time is I didn't feel like bringing my 16 year old car to them was a burden. Service departments in the Sacramento area turned their noses up at my car, provided terrible service, and seemed to exist to push me into buying a new one. Not here! Thanks to David for the great customer service and enthusiasm.

What an interesting experience. I bought a new Mazda 3 (2 weeks ago) it was my fault for not…read morereading the details when signing for the warranty and gap coverage that I signed for. Luckily what would've cost me $2k I read the cancellation policy and was within the 30 day window. Came back to speak to Lilia and after I asked to cancel these she started saying that she was going to remove the rebates from my original deal lol. What? I asked to speak to the GM and her whole attitude changed. I'll never buy a Mazda again after dealing with her. Steven Perez the original salesman a true professional. Thankfully I worked with him first because I would've never left with a vehicle if not. Update: The response from the manager only shows the type of experience you'll have here. There was no confusion on how to refund the added services because I said I had bought the vehicle 2 weeks prior and showed her the 30 day cancellation clause. This was a misstep on her part and the interaction was recorded so please don't try to save face publicity.