Went to get an appraisal on my old car. Their appraiser and front office staff were both…read moreprofessional and efficient. Within 30 minutes of arrival on a Saturday afternoon, we received a written offer to buy our 2006 Lexus for $1600 more than what the Lexus dealer had offered us for a trade-in. This location only buys cars. They don't carry sales inventory here.

Best Car buying experience hands down. Tip: called before hand and connect with a sales associate…read more You can have the cars you would like to test drive pulled from the warehouse before your arrival. Also, make sure you have your trade in appraised before hand. You can log on to Vroom and have a quote sent to you. If you want p negotiate the price of your trade in you need to have a separate appraisal from CarMax or Auto Nation. They will match appraisals from like car dealers, not the average car dealer because their quotes are volatile. Juan was great! Give him a call.

Update: Awhile back ago I talked about how Texan Dodge…read moreChrysler Jeep Ram f'd me over when it came to getting my van registered & titled. Taking longer than 4 months! Well after complaining I finally got the title & registration! I'm still waiting on my plates since Oregon has to make the Disabled Veteran plates but I got a temporary Oregon plate to last me until my real plates come in! Not only that but the dealer admitted their fault with not being transparent & not keeping me updated or my lien holder updated on the title & registration. They personally walked the temporary tags & registration to my mothers house & gave me $200 worth in gift certificates which covered the cost of them using the 3rd party to do my titling & registration in Oregon. It's sad it had to get to the point where I had to report them to the DMV & BBB plus put them on blast with reviews for the general manager to get involved (while still being a bit rude to me) & make their titling department do their job but I'm happy it's pretty much resolved & I'm now able to drive up to Oregon! I'd suggest if you buy from them that you title it in Texas. They are not great with out of state titling & registration.

GET NEW EMPLOYEES AND A NEW MANAGER…read more The environment is NOT friendly. No one will greet you, speak to you, nor address you. The young lady at the front counter is very timid and unknowable as if she just there. She didn't look me up in the system nor try to help. I asked you to get someone who could give me my keys because I was told (by Edgar) my car was ready for pick up. She came back with an older gentleman who came out and escalated the situation. He did not greet me, he was not customer service friendly, he did not try to help, he did not look me up in the system. He was a very condescending and unreasonably rude. Edgar from the service department was definitely helpful. He has great customer service and great listening skills. Don't have to take my word for it, check them out yourself.

If you value your money, take your business elsewhere. Sold me a defective vehicle that had an…read moreissue that existed and, according to them, was "repaired", when in reality, the issue was masked long enough for them to sell the vehicle. 6 months and $2,000 in repairs later, the vehicle is still unusable and I am still making payments on the vehicle. Contacted them and they said there was nothing they could do. If you want quality vehicles, save yourself the headache and financial loss and go to a place where they are honest about the quality of the vehicles they are selling. Trust me. $16,000 is an expensive mistake to make. Edit: looking at the reviews, they are all 6 plus years old. How times have changed.

Victor & David helped me out a lot today. They were extremely helpful and very well educated. 10/10…read morerecommend!

I had a great experience working with Myles. He was friendly, knowledgeable, and took the time to…read moreanswer all of my questions without making me feel pressured. He made the entire process smooth and easy, and I truly appreciated his professionalism and excellent customer service. I would definitely recommend working with him.

Very rude and unprofessional staff. They tried to make me pay for a repair that should have been…read morecovered under the warranty. It felt like nothing more than a money grab. I will never go back to Parkway Kia in Kingwood and would not recommend them to anyone. Save yourself the time and frustration. On the other hand, Cowboy Kia was professional and immediately offered to resolve the same issue under warranty with no upfront cost or unnecessary charges. The difference in customer service was night and day. Beware of Parkway Kia Kingwood if you expect them to honor your warranty.

Had an excellent experience with the service department and just had to mention it bc this type of…read morecustomer service is hard to find. I took my Tahoe in yesterday for it's first oil change. We are preparing for a weeklong road trip and I wanted to make sure the car was ready for it. They noticed two recalls and said they could have it scheduled for next week. When I mentioned we were leaving for a road trip the next day, Henry found a way to get the oil change, tires rotated, and recalls fixed on the same day. He called afterwards to let me know it was ready and I told him I would come by to pick it up. I realized later that I wouldn't be able to make it and left a voicemail for him telling him I'd pick it up in the morning. I picked it up a few minutes ago and found out he didn't receive my message, but waited 10 minutes after closing for me to arrive. He didn't have to do that, but he did. Thanks for going above and beyond and providing excellent customer service!

Made an oil change appointment with Austin in the Quick Service department. Arrived and was told by…read moreAustin it would be a 2 hour wait... why make an appointment? Why even go there. Talk about mismanagement. I could pull up to any oil service place and be out on 15 minutes, 20 minutes max. Won't ever go for an oil change there again. BTW..Rosie always treated me good but come on. Y'all should be embarrassed

Makenzy in service has become my go to as she always takes great care of me and my Bronco Badlands…read more Top communication and service compared to other dealerships I've dealt with.

THEY SCAM PEOPLE!!…read more We took my car in here to get a tune up. They called to tell us that my spark plugs are seized and I had coolant leak going into the engine head which can cause corrosion inside and messed up my engine head. Keep in mind my car was up-kept in all maintenance and my check engine light just came on, so this was odd. I've had no signs my car was not running properly They said I need a whole new engine and quoted us $14,000! Then offer to buy my car for only $5000 and try to get us to buy a new car from them. I try to look at all options, I was pretty upset and confused on how this happened. They basically told me my car can blow up anytime. While we looked into buying another car, they dare ask me " do you need to sell that car?" Like you want me to buy a new car and keep making payments on the one you just told me would blow up on me and my kids anytime? I just had a newborn that's not even a week old. Which they knew and still tried to scam us. I could not afford to pay for a new engine or really buy a new car. Finally, we decide to take my car to another maintenance shop and tell them what was told to us by ford. The owner of this shop was very confused and said that doesn't make any sense. He takes a look at my car and was able to switch out my spark plugs, coil packs, and topped off my coolent. ALL IN A DAY! Nothing was wrong with my engine like Ford told us. They were trying to scam us out of $14000! Or possibly even more if they would gotten the sale on us for new car plus causing me to be $10000 upside down on my payments because they wanted to buy my car for only $5000. (Which apparently would blow up anytime") probably to turn around and sell it for so much more. To do this to people is absolutely insane and disgusting. You saw a person who just had a baby and tried to exploit them. Do not go here for anything.

I was trying to buy a Lexus IS350C with a certain color combination, and this lot just happened to…read morehave one. I live in California, but I didn't want to fly into Texas to buy the car and drive it back. I was very nervous & apprehensive about buying a car sight unseen. My experience could've started off better. I was interested in this car and several other cars at various lots across the country. They dropped the price of this car from 23k to 21k, and that was the push I needed to start the negotiations. Once I was alerted about the price drop, I emailed the sales rep who had been contacting me to ask what the total price out the door was. I knew I wouldn't have to pay tax until I brought the car to California. The sales rep emailed me back with a quote of 23k+. I was confused because the price had literally just been dropped to 21k the day before. I wrote an e-mail back asking for an itemized price sheet and my email went unanswered. At this point, I was about to lose interest in this car and start pursuing other deals. I decided to place one more call to the dealership to get some clarity on the price. I spoke to Edwin, he listened to my concern, and the following day I was contacted by a salesman, Brandon R. It was annoying being bounced around, but in hindsight, I'm happy they assigned Brandon as my salesman. I don't need to be "sold" on a car. I know what I want, and I was willing to pay the asking price after the price drop. What I needed was an honest salesman who would not bullshit me about the condition of the car just to make a sale. I understand that a used car will not be perfect, but I do not want to give them 21k cash and then find out later they were hiding defects from me. Brandon was very reassuring, and he sent me pictures of tiny defects like a scratch on the leather seats, minor instance of curb rash on one of the wheels, etc. I REALLY appreciated him doing this. This proved to me that he was honest. I have hired over 500 salesmen in my life, what the bad salesmen fail to understand is that honesty is the best policy. If the buyer feels like they can trust you, they are more willing to accept minor defects on a car or whatever it is you're selling. Throughout the process, Brandon was there when I needed something answered. It rarely took him more than an hour to get back to me, even on his off days. I had his cell # and was able to text/call him anytime I had a question. He did not write me off, he genuinely wanted to make the sale, and do it the right way, so I had no reservations buying from him. When my car came in, it was in really good condition, and I was happy with my buying decision. I am going to send Brandon a thank you gift for doing such a great job. I cannot comment on anything regarding this business except for the salesman I worked with, but there is no doubt in my mind that he deserves 5 stars for his work on this sale.

I called them about warranty information regarding the work they did, as they had my car for almost…read moresix weeks while they performed the work. They kept telling me they couldn't find that my car had been there. I'm experiencing the same issue that they fixed, and it's been 10 months. I asked if their work was under warranty, and he told me no. I started asking more questions about the work that was done, and they just hung up on me.