Forever waits, unfriendly staff. Floors where nasty as same for the tables. Hostess were incredibly rude

Unable to give us a menu. Now that COVID is over the only way to order is by scanning a code on your phone. So if you don't have a phone or are older person you need to find somewhere else to eat. I recommend Fds next door read more

Great food and pleasant staff. Ordered online for pickup and it was ready very quickly. The pickup process was quick and easy. Food was fresh and delicious. read more

On five-day vacation, treated our friends hosting us to late dinner as Texas Roadhouse we all knew (not local). Two sirloins ordered medium and medium well, both came out grey WELL DONE. Salmon was dry and tasteless. Meal was a disappointment especially for the money paid. Side dishes were fine, waitress was new but she did good. It was late and we were tired and hungry and just ate. Disappointed in the franchise. read more

The Springfield Missouri, Texas Roadhouse was a disappointing meal. The wait was really long because we wanted a table and chairs not a booth or a high table (they don't have kids high-chairs for the high tables). We asked for a high chair for a half booth & chairs table and half that was a problem because of a fire hazard. The service was slow and it took over 2 hours before we're out of there. We love TRB In Modesto, Tracy and Elk Grove, CA much better customer service and food quality. read more

When we showed up it seemed vary busy however my party of 4 was sat almost immediately and felt like everyone there had a very friendly attitude. All of us enjoyed our food once it came out and overall we were very impressed with how fast everyone was working considering the customer rush they seemed to be in. read more

Went early or so I thought. It was packed as they always are. Salad was fare and steak and potato was good. Sat at bar because it was so crowded. Service was good but when you look around the restaurant it is very dirty. Dirty dishes were sitting in multiple tubs on the bar floor you can look at the floor and it is filthy. From the bar you could see into the back and there was trash and very dirty floor that had food spilled and water all over the floor. Surprised they don't have mats surprised employees don't slip. I would wonder how clean the kitchen is!!! read more

I had a fantastic time at this restaurant, and the food was incredibly delicious. Not very health-conscious, but definitely worth it and not very expensive at all. Speaking of which, the price didn't necessarily match the feel and quality. The dishes were relatively inexpensive, but you wouldn't be able to tell. The service was really nice too, very friendly even when it was exceptionally busy. The only complains that I would have, which dampened the experience of it was that the restaurant was way too busy. The wait time for a party of four was an hour and 20 minutes. I was very tempted to go elsewhere, but I'm glad I stayed and has enjoyed myself. read more

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Three of us guys had a great meal there. My steak was done to perfection. (rare) The bartender was cute as hell and very nice and a great waiter! We had a great time eating at the bar where some banter among the customers sitting there was entertaining. We would definitely return! read more

Loved the food. The rarest steak I've ever gotten from a steakhouse. It was amazing. Service was a tad slow and the line was pretty long to be seated. read more

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Me and my homeboys love this place cold beer very awesome baby black ribs and steaks . Great Environment awesome customer service.

If I could give negative stars I would. Our visit was absolutely terrible. Our server was nice which I'm sure the situation cost him money. We ordered our food and waited an hour for horribly burnt food Our steaks were raw. This was one of the absolutely most embarrassing things I've ever seen at this restaurant! If I wanted to blow 100 dollars on something that terrible I would have set it on fire! Never again! read more

We travel for work and have been in the area twice in the last 2 weeks. Tried to go last week on a Wednesday and the wait was too long. Attempted again today, also a Wednesday and the wait still long but we decided to stay. Our hotel said it's always busy like that. The service was great but they definitely need more staff. Many tables stayed empty, while tons of people still waiting to be seated. Our steaks and drinks were excellent! I never realized you could pre-pick your own steaks ahead of time, interesting the things you learn while waiting! Our grill master, Seth, did an outstanding job! Our server, Charity (hope that's correct) was super sweet and attentive. read more

LOVE COMING HERE. Never ever disappointed. When we go out to eat I am HUGE on how we are treated by the wait staff. The girls who have waited on us are helpful, polite, playful and the manager always comes around and asks us how everything is, at least once if not twice. Considering this place is always wall to wall people that is impressive. Food is delicious, and always a sure thing. Cooked right, order is right because the waiters actually care if you are satisfied & the atmosphere is great. If you come I would suggest the online wait list!!! read more

We were very disappointed on our last visit there. Flies flying around while we were trying to eat. Salad was wilted, rolls were cold and very over cooked (we had to request new rolls twice) our server was great and the ribeye was good. We'll go other places before coming back. read more

Went two weeks ago and by time we got in they gave our table away , I am handicapped so it did take us about 3to 4 minutes. Then put us back at the bottom of the wait list . Went again tonight this time we got in on time placed our order waited over an hour for our food finally manager came over said there was a mix up in kitchen said our food be right out thirty minutes later finally got our food only to be cold and our rare steaks to be over cooked . Never again read more

After checking in a little before my scheduled time for my to-go order, I waited for twenty-five minutes before someone finally asked if I was waiting for my order. There were other people waiting in front of me, so it appeared they were running behind. However, when they realized I was standing there waiting for an order that was ready to be picked up, they did not seem to mind that the food had been sitting out all that time. The rolls were still warm, but everything else had grown cold. As for the quality, the rolls and butter were the best part of the meal. The steak tips were not bad, and would have probably been really good if they were not cold. The ribs were pretty terrible, though, and I could not get through two. The wings were soft and soggy. The steak fries were okay, and again, they were probably much better when they were still warm. The corn was surprisingly tasty, despite having the appearance as though it had just come out of a can. While we have enjoyed the Texas Roadhouse experience in the past, I am not sure if we will be back to this one anytime soon. read more

I was in town to visit with family and wanted a good steak along with good service.... We got the good service and a great meal. Will visit again on my next trip to Springfield read more

On any other day I would give this place 5 stars but the staff was slow, they couldn't get the steak medium rare and none of it was very good. The rolls were even different. read more

Had a really disappointing experience...server was totally absent, we waited more than 10 minutes to get our order taken, salad didn't come out...the waitress said I didn't order but I watcher her write it down, waited on food for more than 40 minutes, but of course she brought the check out with the food...wasn't late on that! Food quality was less than average...def not worth the money read more

Went to Texas Road house for dinner this past Friday. First time at the Springfield MO location. I'm only writing this review because it concerns me on the health side of this especially after the highlight of Covid. As we were seated the host sat us at a table that was just wiped down. I should have looked as the booth seat was very wet. I sat down and felt my bottom very wet. Ok my fault I should have looked. The rag they used smelled sour. We had to smell that the whole time of our meal. Our meal was great as Texas Road house always is. During our meal for some reason I looked at the blinds on the window. That's when I could not stomach it anymore. There was so much dust and dead flies on the sill. It looks like it has not been clean in a long while. WHY would a resturant not take pride in being clean. I don't want to hear short staffing. RESTAURANTS dinning rooms were closed during Covid and should have been cleaned from top to bottom. PLEXIGLASS behind each booth looked very dirty also. When a establishment serves food please take pride in what your dinning room looks like. If the dinning room looks bad does the kitchen look the same? So with this being said I WOULD never say anything bad about our dinner or the staff. On those points they were fantastic. It's all about presentations and on that point this Texas Roadhouse has failed. read more

We have visited this TR location many times. They always seem to be busy, but they work hard to get everyone in quickly and provide excellent service throughout. This is one of our favorites! read more

Loaded sweet potato, baby back ribs, and the best rolls! Service was friendly, and the prices are very reasonable for the quality and quantity of the food. read more

Was visiting from out of town. Placed a on line order on Friday night, had to circle parking lot 3 times to park. I was a little early so order wasn't ready, I was offered a drink while I waited. Food was on time, got my order just like I asked. Made on line order on Monday, agian no parking. Waited 10 minutes longer than I should have for my order, was not offered a drink, also while I was waiting I noticed one of the workers in the kitchen eating while he was working!! I believe he was plateing the orders. Also asked for regular butter for my rolls, no didn't get that either. Have been to several different Texas Roadhouse reasturants.The Friday crew was great, Monday night not at all. If you want to go to a great Texas Roadhouse check out the one in Ft.Smith, AR or Texarkana, you will not be disappointed! read more

Since this place is a chain you can easily compare apples with apples. I can be a creature of habit so I get the same meal whenever I go to a Texas Roadhouse. If it ain't broke, don't try to fix it!!! I always get the 8 oz sirloin, loaded mashed potatoes and a cesar salad. The rolls were cold and the butter looked like it had been sitting out for awhile. The sirloin was perfectly cooked medium rate but had a decent amount of chewy fat... The loaded mashed potatoes were awesome and the salad was good. Overall it was pretty good but definitely not my best experience at a Texas Roadhouse. read more

First of all the staff gets five stars without a doubt. The ribs were overdone and I had two servers and a manager all come to our table to make it right. We were in a hurry so we couldn't wait but they obviously took the ribs off the ticket and everything else was delicious. I've never had a bad experience here. read more

Apparently they aren't serving the bread as normal due "staffing issues". There were plenty of waiters and people in the kitchen just standing around not doing anything. Asked if they would comp an app since they don't have the bread and our waitress just said no. No offer to check and see if it was something they could do. We left after waiting 45 mins. No one said anything when we got added to the waitlist or checked in. The only reason we chose Texas Roadhouse was because of the rolls. Super disappointing. read more

I went too Texas Roadhouse on a Saturday evening the food was great the server was absolutely fantastic until I tried talking with a host while she was working and a front of house manager came up too me and said "you need to go back to your seat" also using hand signals like i was a dog. Such a disrespectful way to act out on a customer!!! The managers name was heather read more

The girl who answered the phone was insensitive bordering on rude. It's Valentine's Day, we called ahead for seating and were told it would be an hour or more wait. That was fine with us since it would take us an hour to get there through the snow. We finally get there and we are told the restaurant is closing due to inclement weather. We just drove an hour through the snow & had called ahead then were turned away!!!! It's a holiday! I'm sure they'll never miss us, but we will NOT spend any more of our hard earned money here! read more

The wait time is VERY long, they won't let you wait in the lobby because that's for guests getting ready to be seated. So you have to wait either outside, in between the two doors or in your car. The food quality was good except that it was only lukewarm when it got to our table. THE steak was tender and the shrimp was superb. The service was phenomenal. We really loved our waitress. read more

I'm breaking my own damn rule of "never give a review of a chain store." I'll start with the end of the story and work my way to the beginning... The customer service representative at the HR call department gave me a $50 gift card and specific instructions to NOT EAT some items on the menu. What the hell? Your job is to cheerlead this restaurant and you're giving me advice on what not to order? My first visit there was full of wonder! Barrels of peanuts, showcase of hand cut meat, rowdy atmosphere reminiscent of the wild west... It all started at the hostess stand when I asked what the wait was for a party of two. Instead of telling me, the woman asked me for my name. "No, ma'am, what's the wait? Two people non-smoking!" "Okay. Your name?" "What's the wait?" "Ohhh...ehhh...20 minutes? Name?" Stupid. What if I didn't want to wait? Why would you need my name? Quibbles. 50 minutes later, "***** party of two!" We were chauffeured in front of meat and so on... Before we could even sit, our server badgered us for drinks. I gave her the look and said, "I wanted alcohol, but I'll play your game! Water all around!" Tip the wise: if you're a server, give your table amble time to review the alcohol menu regardless if they're of age or not. They may get ideas for dessert, an over-priced lemonade, or even order an $8 drink! I probably shouldn't have been so rude, but I can't blame myself for being a douche at this sight of abhorrent customer service. That's a shitty restaurant business protocol policy for you: get'em in, get'em out! She got her revenge by being late with the water, but we weren't dying of thirst and neither of us even sipped past a gulp of it anyways. We didn't want to fill up right away, so we got the small Cactus Blossom (which was a mistake made by me, so the HR rep says, because they have dedicated fryers for the full size and not the small one). It tasted bland and the sauce was overbearing. I must have been spoiled by the FAAAR superior Outback Steakhouse Bloomin' Onion or something. I ordered the sirloin with a salad and steamed greens. Salad was okay, but I don't give a rat's ass about salad. The sirloin was pretty tasty, but nothing worth knocking over tables and clawing my way through crowds to get to. The steamed greens were a bit cold and tasted like someone just cut up some vegetables and nuked 'em. That's okay by me, but I expect a place like this cover everything with butter, so I was disappointed. The HR rep even told me that the vegetable selection wasn't worth eating. I didn't go for the potato because they nickle and dime you for toppings. Seriously? Extra for cheese? I can see extra for bacon, but cheese? There's cheese in the salad you assholes! Its not like our country is stretching our dairy supplies! We were ignored when we were finished and something else happened that compelled me to call their customer service number, but I must have repressed that memory well enough. I was awarded that gift card and told not to order the small onion or any vegetable. Second trip. Water. Potato. Sirloin. Salad. We watched the servers line dance to a shitty country song and you could tell most of the girls didn't give a shit about it. Many customers ignored them and wondered why their food was late and/or getting cold. The potato sucked. I felt bad, but there was nothing worth complaining about. Third trip. Margarita. Sirloin. Beans. Salad. Same tired dance, same boring food. Our server even took $4 off the change right off of the top! I wrote a note on the receipt: "Go ahead, give yourself a tip. I'll talk to your manager in a few minutes." I'm never going back. read more

Caught this place doing what I always suspected. You go through the drill of selecting your steak from the display. When my 12 ounce well marbled rib eye was served it was half as thick and twice as wide as my selection. Looked,like something from Waffle House. I slipped back up to the display and my selection was still there with the appointed tag. No apologies offered other than it is the servers fault. I now suspect this is the norm rather than the exception read more

Great place to eat and enjoy a family night out. They are doing something right because they are always busy! Need to invest in the app NO Wait or something like that to help with the wait process. Food is normally pretty good. Prime rib can be great one day and really fatty (still good) the next. Servers do a good job and do a little dance for you every so often. Price is right for a good casual dining steak place. Bread and butter as you sit down is amazing and the fact that you can pick your steak out of the window is a great add to the experience. read more

Texas Roadhouse - Best bread n butter ever - Steakhouses Near Me - Springfield, Missouri

First of all, Monica our server, did a FABULOUS job!! Hats off to her! Friendly, fast and on top of things! The staff at the door was great and welcoming!!! Food was excellent! I had the Dallas Fillet, wife had the salmon and our son and the ribs. All had full and happy bellies when we left. Thank you!!! read more

This is the worst customer service ever! And we tip $10 or more all the time! We are never eating there again! One of the waitress accidently hit my 2 year sons head with the tray stand, and kept walking, said sorry really quick but did not stop or even looked at us. (and my son is well behaved) As we left she did not even looked at us but i could hear her gossiping.... The worst customer service ever! DO NOT GO THERE IF YOU HAVE A FAMILY! read more

Such a great atmosphere and I love to support companies that love to support veterans. Such a stand up thing to offer a free meal for vets. Not to mention that I already love this place. High five Texas roadhouse you're doing what most Americans don't! read more

Texas Roadhouse - Some nice holiday decor - Steakhouses Near Me - Springfield, Missouri

My current Preferred choice for chain steak places. Great service, really a good steak for the money. Plan ahead unless you don't mind an hour plus wait. You can call ahead and get your name on a waiting list. read more

Food was good. Catfish was ok. Ribeye was awesome. They use some sort of seasoning salt on the fries i am not fond of, but a touch of ketchup covered that up mostly. Server Chris was great and not pushy. Will be back. read more

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Picked my own steak from the front. Cooked to my specs. Tasted so good that no sauce was the best way to have it! Service was quick, friendly, and accurate. Beer that was drafted (Samuel Adams) was well drafted and not foamy. Food was fresh, well-prepared, and tasted great! Even my one-year-old loved some bloomin' onion and fresh veggies! Yes! Definitely visit for an amazing steak experience and a great price! read more

Unbelievable service. Anna was our server but it seemed as though all were interested in our service. Impressive I'm happy to get one all servers were well groomed had smiles on their faces and dare I say looked as though they enjoyed their jobs. WOW food was cooked perfectly. I live in Branson one more reason to visit Springfield good job staff read more