We use this spot to wash our dog and we love it! It's always very clean and fully stocked with…read moreseveral types of shampoo, conditioner, leave in conditioner, ear wash, treats, brushing tools, and a hair dryer. The staff is so friendly and we love seeing them!

We are huge fans of Bark Avenue! Our household (including some picky dogs) love their wide…read moreassortment of high quality dog food including many raw and freeze dried options which can be hard to find in store. Staff is friendly and knowledgeable and they often have samples you can take home and try. They have a wide selection of cat food, a dog self wash station, as well as baked goods for pets. For a specialty dog food store, I find their prices to be very reasonable and they have a rewards program you can sign up for.

I've been looking for a groomer for my dog Harry. He bites the clippers and is banned from petco. I…read moretried three other groomers in my area. Two couldn't finish the groom and the third refused to groom him at all. I was recommended this place and drove 20 miles to get to it. I highly recommend. They did a fantastic job. He got a full haircut. I've attached a photo of the 5lb Maltese. He is small but mighty.

Everyone here is so nice and Madeline does such a good job with my poodle's cut. I started bringing…read morehim as a puppy so he could get more comfortable with someone else grooming and handling him, and he always walks out looking flawless looking happy! Highly recommend!

This is an updated Review since they got a new manager and new team members :…read more The team members in Pet Market is a great staff!!! I just wanted to share that I always feel welcomed when I come in and they always check in to make sure if I need assistance. One night, I zoomed in the parking lot at 8:59 from getting off of work late , and Alex seen me running towards the door from afar and still let me in to grab what I needed with such patience and a smile! I was soo soo grateful! I'm sure he wanted to go home but he did not rush me at all and my little pup was happy to have his food :) THATS amazing customer service ! I'm excited to see Brooke as the manager now! Such a pleasant personality and always so helpful! You picked a good one! And let's not forget Kat! Very kind and always inviting ! Just met Zachary as well and a shining smile to add to the team! Thank you all for being you !

Do not recommend this location they definitely overcharge like crazy on the Keto dog food that is…read morecalled Bones & Co. 2 bags of the keto dog food cost $178 not worth the price but I care about what I feed my dogs. A wayyy better cheaper and affordable places called Barks & Luv Sales the same bags and or a better variety for $127 for 3 bags. The location is 7131 W Ray Rd., Ste. 22, Chandler Arizona 85226. You're welcome. Again, DO NOT Recommend wasting your time going to this location they will charge you extra plus their point system for money back also sucks. It's just not worth your time nor money. You guys need to lower your prices. I will recommend Barks & Luv every time to any and everybody. Please not I do not have to recite anymore for this location anymore but I am working on trying to find it.

Former groomer at PetSmart. It is a very fast paced and high stress environment for the groomers…read morewhich the dogs can feel. Recommend your pet to go to a non-corporate facility for grooming purposes.

This review is based off our experience at Petsmart Groomers, not the store itself…read more My friend and I came in here to pick up her dog yesterday from the groomers. We were the only ones in there at first. There was one girl in the middle of grooming a dog and the girl at the front desk was in the middle of a call so we waited for her to end the call. During her time on the call, my friend had to run back out to the car to grab the leash. At the same time, a man walked in to pick up his dogs as well. Cramped, small space but no problem, we all just waited there til her call ended to be helped. Now the issue... As soon as she hung up the call, she didn't acknowledge the fact that we were there first or even ask which dog we were picking up or give us the bill!! She instantly turns to the guy and says "picking up ______ & _____, right?" then hands him his bill. By this time, my friend was walking back in. Even after handing him his bill, she still didn't say anything to us. We had to tell the girl we were there to pick up a dog. She then proceeds to pick up the phone and says she has to call another client. My friend had to ask if the paper sitting in the holder was her bill. The girl didn't say anything so my friend just grabbed it to see if her dog's name was on it, and it was. Extremely rude!! You need to be assisting the customer who came in first before the others AND should be assisting them before jumping on another call. The girl who was grooming actually came over to check on us after she had finished grooming and helped us more than the one at the front desk did! Thank you to her. The one on the phone finished her call and then went to play with the dog that was just groomed. I really hate to call out my own people but sometimes you just have to. Please re-train her. That was poor customer service. Oh and my friend had also asked for an additional service to be done but realized at pick up that it was not added.

my favorite reptile store in chandler! the staff is all super nice, i've gotten multiple inverts…read moreand geckos here and everyone is always super sweet and helpful!

I've visited this reptile store multiple times because they occasionally have good inventory and…read moreI've taken a snake home from them before, but unfortunately I had another unpleasant experience with the same particular employee today. Earlier today, I called to ask if they had male veiled chameleons in stock. The employee put me on hold for a couple of minutes, came back, and confirmed they had "a couple" available. A few hours later, my boyfriend and I drove out to the store specifically for that reason. When we arrived, the same employee was immediately unfriendly and gave us attitude the entire interaction. We asked again about the male veiled chameleons, and she again told us they had them in stock and directed us to the back. My aunt also asked about jumping spiders, and the employee responded with the same rude attitude while showing them to us. After checking the reptiles, we spoke with another employee who was actually very helpful and knowledgeable. He explained that they DID NOT currently have any male veiled chameleons available and wouldn't be getting more until next week. He gave us detailed information and was polite the entire time. The issue wasn't just the misinformation, it was also the employee's behavior throughout the visit. She repeatedly stared at my family in an uncomfortable and rude way while we were speaking with other staff members, and every interaction with her felt dismissive and hostile. What's especially frustrating is that this is the same employee who previously sold me a snake and provided me with incorrect husbandry information at the time of purchase. Before visiting the store, I had already done research on the snake I was getting, and later realized that much of the advice I was given was the opposite of what the snake actually needed. Thankfully the snake itself has done well, but inaccurate care information can seriously affect the health of reptiles if customers don't know any better. I understand everyone has bad days, but this is now my second negative experience with the same employee. It's disappointing because behavior like this reflects poorly on the business and does not create a welcoming or professional environment for customers, especially compared to the much more helpful service provided by the other employees I've interacted with.

This store was the best, had the best water and very knowledgeable and kind workers. Going to miss…read morethe best fish store in Chandler.

I went in with my daughters to buy some clown fish for my tank, brought them home, acclimated them…read moreperfectly, and low and behold they die within 12 hours. My mature tank is very healthy and parameters are near perfect. I call up the store to explain the situation and told they don't guarantee livestock once it leaves the store. Fair, but having been in this hobby for many years, when this type of thing happens, other fish stores in the valley will at least have a 24 hour guarantee or store credit. Only Fins wouldn't do anything about it and lost a customer as a result. A customer who would have spent lots of money as a repeat customer. Seems the other reviewer above me with a similar sick/dead fish issue had the same experience. Very unfortunate as I wanted to support this new store. Go to Reef Monsters instead.

i am getting my son into the wonder hobby of fish! hes 3 so ITS TIME!…read more We had just left one other aquarium that was, WOOF, and im so glad i stopped in here. First, the staff are young and super personable! quirky and friendly. one staff was particularly sweet, Courtney. She let my 3 year old bother her. he gets so excited "LOOK LOOK" and she played along, i really appreciated that. The fish looked so great and healthy They only had 2 bettas BUT they were in small tanks, not cups, and well cared for! one was in a planted tank, i am sure it was a red hellboy, it was a beautiful set up and great display. please sell me the whole display. the other was a remarkable black betta! i GREATLY appreciated their respect of all living fishes and they are really raising the bar for betta care in retail environment. When we are ready to buy, ill be back to courtney, she and i planned out a great 10 gallon community tank! im stoked. The also have meds on hand which, we all know, can be hard to find good products and great prices!

I purchased premixed saltwater for my reef tank from Artistic Aquariums in Chandler yesterday at…read moreapproximately 3:45 p.m. This morning, while preparing to perform maintenance before leaving town tomorrow, I tested the premixed water with my calibrated digital refractometer. The salinity measured only 1.021, which is below safe level for a reef tank. Because I needed to use the water before my trip, I called the store around noon to ask what salinity they mix their water to and whether I could receive a refund or replacement if I was accidentally sold the wrong solution. I went to the store so I could demonstrate that I had not used the water and to work toward a reasonable solution before discarding it. The employee working that day was new, working alone, and genuinely did everything she could to help me. She was kind, patient, and professional throughout the entire interaction. Unfortunately, she had very limited authority and had to repeatedly contact the owner for direction. My disappointment is not with her, it is with the ownership and leadership. While there, we tested the water together. Their refractometer read approximately 1.024, while my calibrated tester consistently read 1.021-1.022. I recalibrated my tester in front of her and received the same results. I wasn't demanding confrontational or disrespectful. I tried to compromise. I requested either a refund or, at the very least, a store credit since the product was less than 24 hours old and unusable for my aquarium. The owner declined both requests. Instead, I was offered only two options as a "one-time courtesy": * Dump the water and refill the container with more of the same water that day. * Return within one week for a replacement. Neither option was workable because I was leaving town the following day. I even asked if the one-week timeframe could be extended since I would be away, but the answer was no. I also asked to speak directly with the owner. I was told he was too busy and would call me later. What makes this even more frustrating is that the store has a posted 14-day return policy, to which should apply to this product per the small print, and this purchase wasn't even 24 hours old. The one-week limitation I was given did not appear to align with the store's posted policy or with what I believe is reasonable customer service. To verify my equipment wasn't the issue, I stopped by Kona Reef and tested their premixed saltwater with my calibrated tester. Their water measured 1.025, confirming that my tester was reading accurately. This isn't really about an $8 purchase. It's about accountability, consistency, and standing behind the products you sell. I made every reasonable effort to find a fair compromise, but I left without a workable solution. If you value customer service and ownership that stands behind their products, I would encourage you to consider this experience before choosing to do business here.

Clean, friendly and well mannered baby girl, she runs this place with an iron paw. She lives to eat…read moreany food she can find or steal from anyone. Loves to chew rawhides and fetch tennis balls. Her Favorite treat Is frosty paws doggy ice cream.