We just sat down a few minutes after the time of our reservation. Karen was SOO sweet, friendly and spunky. Already having a great time because of her. We will definitely be back!!! read more

Delicious fried Mac and cheese! Had the fried Mac and cheese and the grilled salmon with side of mashed potatoes and steamed broccoli. The only reason for four stars instead of five is because 1/3 of the broccoli was rotten. read more

Always a wait to get in here i feel which is annoying. They do their best to expedite the large crowds though and I've never waited more than 20 minutes typically. They have a new location! They are just around the corner from the old spot (same mall) just a couple hundred feet away. The inside looks very nice and clean, an update is wonderful since this is a major location. We got sat at these new outdoor type seats that are literally located in the mall, almost like a little outdoor area from the restaurant that is roped off inside the mall, it was great actually. Granted it was a Sunday so the mall was dead quiet which was nice, but they are lay back seats and i feel like a king eating like that. Food was great, service was good. No complaints! just your typical Cheesecake Factory with an insanely large menu. read more

I placed an order online for Mother's Day. I missed having brunch with my mom. She had to leave to go to work. All these people did was waste my time and offer a weak apology. I arrived 5 mins after the meal was scheduled for pick up. They asked me to pull up and wait in my car. I waited. I waited almost 50 minutes! It took them 50 minutes AFTER the initial 40 minutes from when my order was placed. The manager gave me $9 back for the one order of pancakes that were not ready yet. Edit: AND they forgot one egg for the eggs benedict and forgot the sauce. And french toast was burnt read more

The Cheesecake Factory - still not ready 50 mins after scheduled pick up and food was burnt and missing - Desserts Near Me - Hackensack, New Jersey

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This place is huge ! Perfect place for group gatherings and their food quantity is good enough to share between two people and food was delicious . I went there with friends and as well as with my husband for our date night ! Definitely recommend this place for good food and ambiance ! read more

The Cheesecake Factory - Pasta Pomodoro Pasta Waffle Veggie omelette - Desserts Near Me - Hackensack, New Jersey

The food is just so, so. A fancy rendition of fast food. The service sucks and so does the children that they call servers!!! The manager leaves a lot to be desired too!!! read more

Went a couple months ago with friends and ordered the pepperoni flatbread, mac and cheese, and a couple cheesecakes. Flatbread was very good and a good size! Mac and cheese was hot and cheesy, definitely will be ordering again. Prices are pretty reasonable, and so many different kinds of cheesecake to try. Cheesecake itself is pretty filling and will be coming back just to get dessert! read more

The Cheesecake Factory - Desserts Near Me - Hackensack, New Jersey

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We ordered takeout with a gift card we received. I used to come here all the time years ago so I was interested to see how things may have changed or what not. It reminded me of memories from past with friends and the food was phenomenal. My husband enjoyed the truffle honey chicken and the Godiva chocolate Cheescake- my favorite! Yum! read more

Came in on a late friday night and we still need to wait. Busy busy place. Its all worth it! Food here never disappoints me. It always tastes very good. Staff are always friendly and attentive. What stands out tonight is the Seared Tuna Ahi served on rice. I love how they incorparate this dish. Sauce has a little kick but was done just right. Other dish we ordered are chicken alfredo pasta, seafood jambalaya pasta and chicken bellagio on basil pasta topped with prosciutto and arugula salad. They all came out delicious. Of course, we had to have cheesecake. We ordered Red Velvet and Salted caramel which tastes really good but with all the food we had, we shared a slice of each which is just right. read more

The Cheesecake Factory - Chicken bellagio - Desserts Near Me - Hackensack, New Jersey

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This review and stars are based mainly on curbside pickup. The website clearly states that when you order for curbside pickup, you have to park in the lot and they'll text you when they're about to bring out your order. My pickup time was at 7:12. I got there at 7. Didn't mind to wait A BIT. I parked in the curbside pickup area. There were a few cars around me already so I waited. And waited. And waited. Cars that came after me had already gotten their food. It's 7:35. HMM.. Something's not right.. I only ordered taquitos, a cheesecake, and a whole baguette. I go inside and see an employee who I've seen bring out the curbside orders and I told her my situation. She said that I had to check in with her at the curb. I told her that it doesn't say that anywhere in the email nor the website. So she says "well how are we going to know that you're here if you don't check in?" First off, why are there numbered spaces? Second, if I receive a text, I can tell you which space I'm parked in. Don't get me wrong, she was nice about it and didn't have an attitude. She said next time, come right at the curb. Now I'm pissed because my food is cold and soggy and my cheesecake is warm. This is my second time ordering the dulce de leche cheesecake and its my favorite (when it's cold). It has almond brickle which makes it even more delish! Off to the fridge it goes.. read more

The Cheesecake Factory - Chicken Taquitos - Desserts Near Me - Hackensack, New Jersey

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Appetizers were brought out with our meal one meal which was a burger had the sauce on it which was asked to be removed the second time it was brought out the meat was medium and was asked to be cooked well done I sent my plate back because when they brought it out to me it was cold all of it the mashed potatoes the sauce the steak everything was cold I sent it back just for them to warm it up in the microwave and move it around on the plate a little bit not satisfied at all went out for a girlfriends birthday and it was not what we expected read more

This Cheesecake Factory in Hackensack is full of incompetent workers and management is non existent. You wait an hour past your reservation to get seated, your dinner comes out cold, and they give you an attitude for raising these issues read more

It's a chain restaurant in a mall.. that's what it is. Is it great? Meh- is it mad? Not really.

Cheesecake at Shop at Riverside, I am so disappointed in today's visit. The service was subpar. It took 15min to get drinks and over 29min to get my food from the time I got my drinks! I ordered a spicy chicken sandwich but got a crispy chicken. Here is the kicker the server said the spicy seasoning was in the chicken! But gave me hotsauce to put on it. It's a shame the server was bs'ing me that it was spicy but my wife (she hates spicy food) even said it wasn't spicy. Get it together Cheesecake-Shops at Riverside!!! read more

The Cheesecake Factory - Desserts Near Me - Hackensack, New Jersey

Went to Cheesecake Factory in Hackensack NJ , Very disappointed that the 1/2 chicken is no longer a half chicken and they kept the same Pricing for what they served instead and we had to Waite 20 minutes to get our meals read more

The Cheesecake Factory - Desserts Near Me - Hackensack, New Jersey

Recently my husband and I , along with another couple made reservations and attended this Cheesecake Factory for dinner. The place was nice and clean, the staff were pretty friendly. The waiter was pretty attentive to our table for the most part but the food was a big disappointment this time. My husband and I have been to this location a few times besides this time, and the food has been better. read more

This food is so mediocre and bland. I order the asian chicken salad. It was disappointing. The food is processed and not freshly prepared. Not a fan. read more

ABSOLUTELY HORRIBLE CUSTOMER SERVICE! They have these BUBBLE GUM CHEWERS ANSWERING the phone and placing a customer on HOLD for over 20 minutes with these long CARDI B Nails; like you want that to touch your food. I called to place an order for pick up because if you don't call ahead; you're waiting for another 35-40 minutes! During the pandemic; the MALE MANAGER. who would not give rhe his name; was damn near CRYING for customers! Now Rhett their back in business; they TREAT the Customers like Sh*T! If I could give them a 1/2 star ;I would! It's only thins Cheesecake Factory in Hackensack NJ; no other Cheesecake has HORRIBLE service anywhere else. They really think they cannot go out of business; as IF, HOUSTON's , Oceannaire, Morton's isn't next door! Can't wait to see it "H" happen. read more

Never will be back again! Worst! I came here for my child's birthday and they seated us at a table that wobbles. I asked to change seat and the lady started giving us our bread that was smashed (like it was already been touched/squeezed) and water. She blew us off like we will sit there if they started bringing the stuff out. She said she will talk to the front and nothing for 10 minutes. It was only after I tried to walk out, they changed our seat. She told me its hard to change seats bc it was busy and had to tell the hostess.. There was another table that sat in the table next to us and was moved to a different table with NO PROBLEM! Are you kidding me! My food was just okay... they gave me rice that was hard. Basically left over rice that sat inside the warmer for a long time or the rice that was left in the corner. I know what rice taste like after a long period of time... My parents own a restaurant! I would never serve anyone that! THEY CHARGED ME FOR THE BIRTHDAY CAKE. This is the first time being charged for a cake. I told the waiter it was my kids birthday and wanted a cake. Don't give us just any freaking cake if you're going to charge me, ASK what we want!!! Our waiter said he has NO IDEA and said the manager said there is no free birthday cake. They act like its my first time here!! Yes, they offer complimentary hot fudge sundae cake and a birthday song but I guess there was no birthday song or cake for my kid. I would have never ordered their overly sweet cake.. I personally do not like their cake! I was looking around and was looking for the waiter and the lady who worked there asked me something and I did not hear her. I told her I was looking for the waiter and she was like that's what I said/asked.. As she was walking away, she was making a face like I'm an idiot. That's $$%^&& disrespectful! Just remember who's the one working there! LEARN BASIC CUSTOMER SERVICE BC U HAVE NONE!!! I should have left 0 tip!!!! I WILL NEVER COME BACK HERE AGAIN! read more

Perfect for date night! I came here on a early Saturday night and there was not a wait. We asked to sit outside and it was very cozy where we sat. There menu was very extensive and overwhelmed me with all of their food options. But that's a good thing because they have something for everyone. Everything from the food and service was excellent. It is pricey but this place is great if you want to celebrate something. Recommendations: steak tacos and Reese's cheesecake! read more

The Cheesecake Factory - Cheese tots appetizer - Desserts Near Me - Hackensack, New Jersey

I stopped in here to dine at the beginning of December with my mother and 2 children ( 2 1/2 and 7 months old) after taking photos with Santa in the mall. The hostess was horrendous and the manager did NOTHING to compensate us. First when we entered the hostess told me to stand with my double stroller behind the hostess desk. Which honestly I was just going to ignore. Even though I felt she was trying to hide my double stroller or something. Instead I sat down anyway. To make more room I decided to take one of the detachable seats off the stroller and place it in the car. It took all of 45 seconds, my car was right outside. When I got back my mom said someone came to sit us. I went to hostess desk to inquire. Omg she was the biggest b*#tch. Almost laughing that we were going to be put on the list again. Even after the person who came to sit us came back saying it was okay. At this point we are arguing and I asked to speak to the manager. The girl was pointing and rolling her eyes at me it was completely ridiculous. The manager finally comes and they sit us in the 'bar' section. (Because people sitting in the bar really want to be entertained by my two young children.). The manager apologized but did NOTHING to rectify the situation. Our waitress was however very nice. My children go to restaurants all the time and are always well behaved. This was my first time dining at this Cheesecake Factory since they moved locations in the mall. I will not be back. Which is sad because I frequented this restaurant when pregnant with my son. read more

The Cheesecake Factory - Factory Nachos - Desserts Near Me - Hackensack, New Jersey

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Good, ol' reliable Cheesecake Factory. The food is good, the portions are big, you always know what you're getting. If you're looking for stability in an unstable world, have a meal at The Cheesecake Factory. You're going to feel safe, secure and full. I ate here recently after not having eaten here probably since my last review of this place in 2008. It was great. The service was nice, the bread still tasted the same, the menu was still mostly the same. And now that I have a job, the prices don't seem that bad. Maybe some would see those things as cons but hey, I liked it. Honestly. The only thing I didn't like is when they went to seat us the table was still dirty and they bum rush cleaned it while we awkwardly stood and waited. Why tell us the table is ready if it isn't? Ah, well. Water under the bridge my Cheesecake Factory. I'll see you soon. read more

I've dined here four times. Our waits have ranged from none to over an hour, so I avoid TCF on the weekends! The staff is very nice. Our last two visits weren't great. The appetizers are good, I loved the cheese bread and guacamole. However, the rice was very hard in my "Factory Burritos Grande". The burritos were great besides this, just a bit hard to chew. So far, I've only had the banana cream cheesecake. It was great at the restaurant! But when I ordered a slice to-go, it was a bit plain, with no banana slices or Bavarian cream. read more

The Cheesecake Factory - Factory burrito grande - Desserts Near Me - Hackensack, New Jersey

This is my second time going into a cheesecake factory and due to the time, it was extremely busy but my party of four didn't have to wait more than thirty minutes to be seated which was my cut-off time. Anything above that is not worth the wait when you can be seated quicker in another neighboring establishment. As we walked to be seated we all realized the floor was slippery so once our waiter arrived we informed him of our concern. He informed us that he would let management know of the slippery floor to ensure the safety of their patrons. We all quickly scanned the huge menu and decided on our drinks and meals. My drink of choice was a mojito which was very good. I took a chance trying a pasta dish with vegetables, and was pleasantly surprised to find it was cooked to perfection with an abundant of flavor. Overall our experience was good and the waiter was very accommodating to some of my fellow diners needs. :) read more

The Cheesecake Factory - Desserts Near Me - Hackensack, New Jersey

As usual, this very popular chain restaurant is crowded, a testament to its convenient location and brand appeal. Tonight (national cheesecake day out of all Mondays), we opted to sit at the bar area rather than wait. The food was understandably slow due to the half off cheesecake specials but the waiter was very friendly and responsive. My Louisiana chicken pasta was predictably delicious, and the cheesecake for dessert was the cherry on top, no pun intended. I'm not sure if I'd say this place separates itself from other CF locations, but a solid four stars nonetheless. read more

The Cheesecake Factory - Louisiana chicken pasta - Desserts Near Me - Hackensack, New Jersey

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I use to come to Cheesecake Factory so much that my iPhone would tell me how far I was. Now I come maybe once or twice every 2-3months. The service today was great even though it was a typical busy Friday night. To start we ordered our drinks, I always have the ultimate margarita. With 2 of those you will feel nice. I wish it was a bit stronger though but that's me personally. I love tequila. My boyfriend got a Long Island Ice Tea, I didn't try it but it looked good. We shared wings, hot sauce on the side and extra crispy. They were good, the blue cheese was chunky which was a plus. If it ain't chunky it's not proper blue cheese. Now the entrees! I ALWAYS get the steak tacos! No matter what I always get them. Today I tried something different. !Cajun jambalaya pasta! It was delicious buttttt if they would've added sausage to the dish, lorddddd that would've been out of this world! I asked to see if they can add some and my waitress said no they only do chorizo for breakfast . Don't get me wrong it was delicious but it was missing that fatty spicy chorizo to make it an official jambalaya. Of course we can never leave without taking 2 slices of the original cheesecake! read more

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We're seated quickly. My waitress was pleasant. My daughter's food was semi cold, my friends food was under seasoned and my food was under seasoned and pasta super overcooked. I get the Jambalaya pasta quite often so I am use to the flavors. My waitress was MIA, so I tapped who I believed was the manager to replace my food. He never came back to correspond. Finally got my replacement meal and this too was under season and tasted strange. Idk what the deal is at this location but I'll probably stick to my usual one if I return. read more

I usually hate chain restaurants but I wanted to post what a good experience I had here. My waiter was a pleasure , very friendly and gave prompt service and great suggestions. I had an Asian pear martini which was delish. Not overly sweet and not too boozy. I really wanted a second one but I was driving. My veggie burger was outstanding. I love the combo of grains and veggies and it was enough for two meals for me! It is something I will certainly be back for! My only complaint is a common one, it is super busy and loud but there is nothing you can do about that ! It's good for a bite while shopping in the mall read more

This place has downgraded. The tables and seats were not clean. The taste of the food was not good, none of it was good, the appetizers nor the main courses, presentation of dishes was not the same. I've had countless meals there in the past and I know what it should be. The service was not good. This is the second time I have this experience at that location and I doubt I'll go there again. read more

I hadn't been to the cheese cake factory in years and was pleasantly surprised by my experience! Im not usually a fan of large chain restaurants but everything I ordered was good! I had the coconut mojito which wasn't too sweet and was beautifully garnished. I also had the spicy chicken sandwich that I really enjoyed! The service was quick and friendly! read more

More than impeccably delicious food my family and I eat hear for the ambiance. Our usual go to is the calamari, Thai lettuce wraps, fettuccini Alfredo and bistro shrimp pasta. The honey oat bread is the best when it comes out fresh! Unfortunately, that is not always the case. The service is somewhat slow. We waited for 10 minutes before getting any water or utensils. We had to ask if we can order rather than the waiter/waitress asking in a timely manner. Overall, I had a good dining experience, but definitely not on par to the price I'm paying. read more

The Cheesecake Factory - Calamari - Desserts Near Me - Hackensack, New Jersey

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Horrible service. So we made a reservation according to the app was possible to dine here. Well we are at the location they said that we had to wait for two hours. The waiter was unprofessional and rude. The sitting hostess.. they need a lesson in customer service. For a place to have overpriced food and drinks they sure have some horrible service... read more

The Cheesecake Factory - Desserts Near Me - Hackensack, New Jersey

The 2 stars are not for the food, which is typically pretty good. The menu is very large, as are the portions. The 2 stars are for the consistantly poor service. Slow, uncoordinated and lacking basic skills like: -Checking on customers (i.e. not dissapearing into thin air for 25 minutes at a clip) -Not forgetting to bring someone's drink/food out and promising to get it multiple times (and never actually doing it) -Serving entrees to people next to you first (who showed up 20 minutes after you did) -Never apologizing for multiple issues and slowness -Not having basic skills to open a wine bottle Get the picture? Apparently all of that is normalcy for these servers, who appear to be partaking in on the job training, during busy dinner hours. These are observations over more than a dozen visits. Sure, we have had some good servers, but more times than not, the service flat out sucks. If the kids didn't love this place, I would never return. Grand Lux Cafe is light years better and apparently owned by the same people. Go there if you don't want to spend your entire evening pissed off. read more

Since I've been vegan I haven't ate at the Cheesecake Factory until recently. I ordered the Vegan Cobb Salad and the Veggie burger without mayo. The salad was huge and very good made with fresh veggies. The veggie burger was pretty good too. read more

The Cheesecake Factory - Veggie burger - Desserts Near Me - Hackensack, New Jersey

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My family came here on a Sunday night for my parent's anniversary. Since we all have different food preferences, Cheesecake Factory is always a great place for us since they have a very extensive menu. I ordered the turkey burger and was in love. The garlic aioli was such a perfect pair for the burger. My sister ordered her go to item, the Louisiana chicken pasta. The food has always been consistent through my numerous visits. For dessert, we ordered the Oreo and the coffee cheesecakes. Both were delicious and very rich, so they're both best paired with coffee. I was surprised that the chocolate cake layer on the coffee cheesecake was very dense, almost brownie-like. Either way, it was a perfect way to end our meal. The service seemed subpar - the waiter took 15 minutes before he was able to even greet us, but he apologized saying there was an issue with the credit card machine. Overall, great place for dinner, especially for large groups. read more

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I love Cheesecake Factory... for the cheesecake. I will say most items on the menu are delicious. I typically order the avocado chicken club, and Reese's cheesecake for dessert. I've also enjoyed the fried cheese, nachos, loaded tator tots and others. The only think I've tried and was disappointed with was the cheesesteak. I love the Georgia peach drink. Expensive frozen drink, but tasty. I will say I don't not like the way the seating is set up. The tables are way too close. I also think the lighting is way too dark. Service is usually great. The brown bread is amazing read more

Can't really say anything bad about the cheese cake factory. You know the quality of the food. Depending on the day, service is great. Wait time, it varies at all time. But I always have a good experience and eat good food. Dame expectations as always. read more

The Cheesecake Factory - The menu!! - Desserts Near Me - Hackensack, New Jersey

Service is fast but now the best. Frequently get tables that aren't the cleanest and utensils that are dirty. Food is consistent which is why I frequent this establishment. read more

I met a friend at this Cheesecake Factory location for brunch on a Saturday morning. The weather was nice so we grabbed a table outdoors- while this is a mall restaurant and you're facing the parking lot- it had a pretty nice atmosphere. The staff was friendly and attentive- sitting near the door to inside gave us a nice little breeze as well. The menu at CF is so large and it's usually hard to choose. Brunch was still available so my friend went with an omelet while I had the Vegan Cobb Salad. It was great! So many fresh toppings and it was HUGE! I would definitely recommend this to anyone who loves a good salad. Oh, and the Mimosa's weren't half bad either! read more

The Cheesecake Factory - Vegan Cobb salad - Desserts Near Me - Hackensack, New Jersey

Large menu with larger restaurant size. Have been here several times and it is to your advantage to have reservations. I have never been here without a lengthy wait with a walk in read more