I don't think I've ever received phone service as good as this. From start to finish, Faith was incredibly hospitable. I originally wanted to dine in somewhere, but there wasn't really anything open nearby that could serve me. So, I decided to order takeout from The Cheesecake Factory. They were closing in just 19 minutes, and I wanted to celebrate tonight, so I ended up ordering quite a bit. I wasn't sure what I wanted, so I asked for recommendations, and Faith gave me several great suggestions. I was hoping to get the Fried Mac & Cheese Bites, but they weren't available tonight. A lot of the items I chose were actually inspired by photos I saw on Yelp, and now I'm even more excited to dig into everything. One thing that really stood out to me was that Faith even offered curbside pickup. I loved that it was an option and appreciated that she proactively mentioned it. It's little touches like that that make the experience feel thoughtful and guest-focused. I'll be sure to update everyone on the flavors in a future review. For now, this review is solely about the ordering experience and how delightful Faith was. Kudos to The Cheesecake Factory and the team, you got it right when training Faith. Exceptional hospitality like hers deserves recognition! read more

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I'd rate Negative stars if possible. This was unfortunately an extremely poor experience. We were quoted a 1 hour wait then kept getting pushed to a later time with a lot of empty promises of our table about to be ready. We had kids in our party who were starving and had they told us the wait would be the actual 2 hours that it took to seat us we would have went someplace else. I've worked many years in the industry, what was unforgivable was the fact the manager that night decided to argue with us about expressing our frustrations vs taking accountability for what happened. He mentioned there were a few big parties ahead of us, which we found out later that they didn't show. Looking around the restaurant there were a lot of empty tables in open sections that sat with dirty dishes and cups. The table that we ended up sitting on was let dirty for over 20 minutes as it was one I passed a few times taking my kids to the bathroom. There was no urgency from anyone other than our server which came off as he was ready to go home. I assumed he was sat out of the manager panicking so we do not blame our server for seeming tired yet still attentive when near by. The lack of accountability and urgency from the hosts and manager will now be what I tell friends and family members about for this location, and my self and the rest of my party will never be eating or celebrating here again. The food was okay but having a manager argue with us prior to eating with zero urgency to have our orders taken made things taste a lot worse. I'm sure proper management and training would help this place however myself and my family will not be returning to waste our money, time, or patience here again being that from the host to the managers this is acceptable or behavior from Cheesecake Factory. read more

Cheesecake factory is always good. The carbonara is always comfort food for me and makes great leftovers. Don't forget to ask for Parmesan cheese. Today the wait was not bad for a party of 6- only 10 min. The wait can be long sometimes, especially at dinner. Service was great. Waitress was kind and helpful. read more

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Father's Day dinner at Kapolei's CCF. Reservations for 6pm, seated immediately. Those without reservations were told one hour wait time, that's how busy they were. I ordered the grilled Tuscan chicken and the wife got a pasta veggie dish. Both were very good, though my dish only had one single broccoli and one green bean as veggies. Service was excellent. CCF is nice and chill so it's very relaxing. Interestingly, when we left at 7:30pm, there were lots of ppl waiting outside for a table, but the outdoor lanai was completely empty. Thought that was odd. read more

The Cheesecake Factory - Our Cheesecake Dulche De Leche. - Desserts Near Me - Kapolei, Hawaii

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Love the food here.Great service and the company and family gathering is best here.Desserts is yummy to.Its right across the Kapolei mall. read more

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Service- 5 stars Ambiance- 3 stars Food- 4 stars My first time visiting the Cheesecake Factory at Ka Makana Ali'i and let me tell you, as soon as I walked in, all I wanted was that Cheesecake ! The service was exceptional here! We chose to sit at the bar (perks of not having kids!) because the wait time was about 45 minutes for a table. We were immediately greeted by the bartender who served us with such detail and care the entire time. I forgot to snap pictures of the appetizers we ordered but my favorites are the Crab Won Ton, the stuffed Mushroom and the Reese's Peanut butter Cheesecake. Oh my! They do not take reservations so you will need your party to be present with you in order to put your name down for a table. Lots of parking spaces nearby. The only thing is that you may have to walk because of how crowded the mall can get especially Friday- Sunday. read more

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We decided to try the Cheesecake Factory for our little date night. We had a reservation but needed to wait about 10 minutes before being seated. Which is fine! The atmosphere of the inside of the restaurant is relatively dark, as you can see in my photos of the food, lighting is dim. I had a hard time reading the menu due to the low lighting. While being seated, the floor was wet where I was getting into the booth so I ended up slipping a bit and hurting my back. Again, not a huge deal, but maybe due to the low lighting, the servers weren't able to clean around the table properly. I enjoyed the free bread, the salad and my partners entree dish. But my burger came out incredibly burnt. Both sides. It was almost un-eatable. I was pretty disappointed. And since we had waited so long for the food to come out, I didn't want to wait again for them to make another burger since I was already starving. So i peeled off what I could and ate. Our waitress was barely attentive even though they didn't seem to be overly busy. It was hard to track her down even for a water refill. The parking lot for the restaurant is large and spacious so you wont have a hard time finding parking. Which is a plus! But I think due to my off-putting experience...I don't think we'll be back. read more

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Always a long wait but I understand they take reservations now. Four of us had one for a friend's cheesecake craving birthday dinner celebration. If you can get through the 'what seems like 500 option' food menu, you will eventually make it to the ono dessert. So many choices. There was a French dip burger served with au jus I may try next time... but because we had fried zucchini (one of my favorite comfort food apps) and brie toast, I ended up choosing the fettuccine alfredo knowing I would take most home to share with the keiki. The restaurant was a bit cold so I continued to order a hot pot of water with sides of lemon to keep me warm. The hot water was never really hot enough so they brought more and it kept it satisfactory. I was fairly uncomfortable. I even had a sweater with me. The food and cheesecakes were tasty. We had two cheesecake slices to share, one they dressed for the birthday girl. They said they don't sing, which is nice, but we did. Great service. Friendly and attentive. Everyone in the restaurant seemed to be enjoying themselves, no one rushed or complaining. It was a nice evening. read more

The Cheesecake Factory - Oreo Cheesecake - Desserts Near Me - Kapolei, Hawaii

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We had a pleasant experience dining in today for lunch. A lot of reviews said the wait times were long; either we were in luck today, or because lunch time just isn't as busy. Ordered the Asian Chicken Nachos, Crusted Chicken Romano, and Pasta Da Vinci. We ordered the lunch sized portions and it was still a lot. Food came out quickly and everything exceeded our expectations. Sadly we didn't have room in our bellies for dessert, but that just means we'll have to come back again soon. read more

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Well here we are again making sure it's not just me but of course the food looked great bread makes its first appearance, cold and the dish the butter came on had food stuck to the side of the dish so I started the fish n chips NO COLESLAW, ordered bao pork that came out First and had coleslaw on it hmmm the waitress didn't mention that I tried it anyway gave me a sore stomach this why I don't eat coleslaw, fish n chips came out took a bite and thought hmm kind of rubbery just make sure I took another bite yup rubbery sent it back ordered avocado spring rolls which is my favorite took 10 mins to get to my table order some sparkling water which never came but was charged mentioned to the wait help bruh plz take it off. My days of Coming to the Cheesecake Factory will only be for the cheesecake very disappointing Marie read more

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Ordered takeout. Ordered the Americana burger. The burger was sloppy and the cheese wasn't even on the burger or bun! So disappointing. read more

The Cheesecake Factory - Americana Burger - Desserts Near Me - Kapolei, Hawaii

At Cheesecake Factory, I ordered the Lemon-Garlic Shrimp with angel hair and i would say the flavor was very good and enjoyable! The lemon and garlic flavor was there and the shrimp was very tasty as well. The asparagus was alright but I think it needs a little more flavor but it was still enjoyable with the pasta itself. The bread we were given was fresh too which was amazing. The Hostess at the front Ahlaysia was very welcoming and very sweet to us and made the seating run smoothly and quickly. Our server Natalia was also very sweet as well and she was also very patient with us considering the time. The food was enjoyable but the staff were amazing! read more

The Cheesecake Factory - Lemon-Garlic Shrimp - Desserts Near Me - Kapolei, Hawaii

Really fantastic service this time around. We celebrated an 87th birthday and the staff was really fantastic with our friend. My chicken bellagio was fantastic...and huge. My GFs loved the meatloaf and cabonara. You could easily split a meal here. Cheesecake is always amazing. read more

The Cheesecake Factory - Banana cheesecake for my GFs 87th birthday. I had a bite and it was fantastic. - Desserts Near Me - Kapolei, Hawaii

The food was good but Mason was a 5 star server all the way. I like the ambiance, but you pay for it. The double smashed burger was very good but the best meal of the five selections was the Kalua pig nachos. If we go back we will order 2 Kalua pig nachos and some drinks. The Arnold Palmer was very good. The chip they use for the nacho is thick and crispy. read more

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Service by Daveed was wonderful! He kept checking up on us, refilling drinks and also wondering why the food was taking soo long The kitchen needs a lot of work... food came late but most disappointing was the four cheese pasta ... "with chicken" for almost $7 more shouldn't be 6 cubes of chicken. Everything else was fine read more

The Cheesecake Factory - Four cheese pasta... $33 if adding chicken which was 5 chicken cubes - Desserts Near Me - Kapolei, Hawaii

Bring back big cheesecake slices. Thats the whole thing behind the cheesecake factory name!

Recommend making reservations and arrive early with your party to find parking. Every time we went it was always busy. Clean and air conditioned. The hostess was pleasant and courteous. Our waitress was friendly, professional and helpful. I finally ordered the crispy chicken costoletta which my friends always order and swears it's one of the best dish. It's a breaded chicken breast served with a lemon sauce. It's lightly breaded and chicken breast was moist and soft. The lemon sauce was delicious and makes the dish. Will definitely order it again. read more

The Cheesecake Factory - Crispy Chicken Costoletta - Desserts Near Me - Kapolei, Hawaii

We have ate here multiple times since it first opened a couple of years ago and surprisingly, I did not have a review done. We recently visited here again for my birthday dinner. As usual, we were seated and given our bread/drinks to start. There was no wait to get seated which is huge given the business' of the restaurant. Their bread and butter is nice to munch on while looking through the menu and waiting for your food. We started off with appetizers. I personally love their buffalo wings and stuffed mushrooms. This time around, we went with the Eggroll sampler. For the entrees, I got their grilled ribeye steak. The others on the tabled ordered a Steak Diane, Steak fritz and Barbeque Ranch Chicken Salad. Since it wasn't as busy, the food also came out fairly quick. All served on a hot plate. The appetizers did come first, and we all enjoyed it. 4 different flavors of egg rolls and 4 sauces to go with it. I ordered my steak medium well and it was cooked to perfection. I love a little char on the top as well. Everyone enjoyed their food and now it was time for dessert. I love their cheesecakes and my go to is the Godiva cheesecake. I was feeling adventurous and ordered their smore cheesecake instead. When the cake came out, it was topped with melted marshmallows, graham crackers and a candle, which our server lit up, and we all sang happy birthday. The cake was delicious and is a runner up to the Godiva. Overall, the food has always been great, service as well. The wait times can be horrendous but it's usually on peak busy times or holidays. I love the vibe of the dim lighting or the outside patio with the tiki touches. read more

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I've been to the Cheesecake Factory for lunch more often than dinner time. It's so easy to book your reservations online. My experience at this location is worth the drive. Located at the Kamakana Ali'i shopping center, Cheesecake Factory has its own parking area for free. Check in was seamless and waited for 5 minutes to prepare our table. Our server was very delightful and very attentive to us. I appreciate that she checked in with us from time to time. She gave us recommendations with the cheesecake too since we were watching our calorie intake. Also, there are multiple menus and 1 of these menus provides a selection of foods and drinks that are 500 calories or less! Super helpful and convenient for those who are counting their macros/calories! Ambiance is semi soft & loud, but casual outfit environment when dining in and outdoor seating is available too. It's not too dark at this location either! The floors don't feel slippery too! The staff here are very exceptional and they've acknowledged our presence at the time of check in which i highly appreciate. I appreciate this location and the staff here so much. I'm willing to drive from town to Kapolei for the Cheesecake Factory at this specific location. We will be back soon! Thank you all for another great dining experience. read more

The Cheesecake Factory - Low-Licious Cheesecake with Strawberries** - Desserts Near Me - Kapolei, Hawaii

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Wait...Cheesecake Factory??? Yup. In Hawaii??? Yeah, why? Boddah you? Get so much ono grinds on Oahu??? True, but when you come home for ono grinds and support local businesses and get disappointing results 3 times in a row, you would probably do the same thing. After less than stellar experiences and lots of buyer's remorse at Da Seafood Cartel, Helena's, and Pioneer Saloon, we gave local grinds a rest and decided on good ol' Cheesecake Factory. Good variety, reasonable prices, and generous portions. No shrinkflation here, that's for sure! Ordered a pasta and a pepperoni flatbread and it was tasty, filling, and a welcome change from mediocre local food! read more

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Zero stars!!! Easter brunch at 12pm My Aunt ordered the chicken Madeira dish at Cheesecake Factory today after church service. When the dish was delivered we noticed it was one regular size piece and one very small piece of chicken. We told the server that it didn't look right and he agreed. He said he shouldn't have left the kitchen with that plate. He didn't mention that it was a new recipe. We sent it back and they returned the plate with the same piece of chicken covered by a slab of cheese and egg batter the size of the other chicken piece. Instead of correcting the issue. My aunt asked to speak to the manager and the General Manager Slade came over. He said it's a new recipe. I confirmed with him and said so your new recipe is a piece of chicken and a small piece of chicken and the prices increased and he said yes! He didn't say anything about fixing it or making it right or taking her meal off the bill. He asked her if she wanted him to take her plate away. He didn't handle our complaint very well at all. For the price of what is being served, Cheesecake Factory has lost our business as there are other restaurants that make the customer a priority. read more

The Cheesecake Factory - Chicken Madeira missing 2nd piece of chicken - Desserts Near Me - Kapolei, Hawaii

The place is clean I'll give it that much BUT service is terrible! Only for us to sit without being helped! Then someone sat next to us & immediately there was a server getting them drinks & bread! So sad! Now I'm rethinking to come back here!!! read more

The Cheesecake Factory - Menu for cheesecakes! - Desserts Near Me - Kapolei, Hawaii

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*Late post- We had lunch yesterday at the Cheesecake Factory. I wasn't sure what I wanted. They have a pretty extensive menu so it did take a while for me to choose but I finally decided on the Grilled chicken and avocado club. I had it with french fries. The sandwich was delicious. The chicken was juicy and the bacon crisp. Of course, the avocado bought that creaminess that balanced it all. The French fries were nice, crispy and seasoned perfectly. My sister had the fried chicken club salad and it was huge. It tasted wonderful. I plan to get that for me next time. We also shared the fried macaroni and cheese which was full of flavor. The reason for the three stars was the long wait time. It wasn't that busy but we had to wait almost an hour for our food. Our server was friendly and on top of it which I appreciated. All in all, I did enjoy it. I will definitely go there again. read more

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1-22-2026 11:45 am Today's service was slower than usual. Saw our server all over the restaurant. Must be short handed. Well today I decided to try The Cuban Sandwich. overall the sandwich was ok. I told my wife it was like eating a kalua pork sandwich. The slow roasted pork (shredded)over powered the ham and cheese. We did take home a slice of Hershey cheese cake. The cheese cake was good, but my favorites are Godiva or the Pineapple upside down cheese cake. Enjoy read more

The Cheesecake Factory - Cuban Sandwich - Desserts Near Me - Kapolei, Hawaii

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Celebrating my anniversary my husband said let's go to your favorite place for lunch. You don't have to ask me twice. I ordered my chicken piccata lunch portion and it was very good had some to bring home for dinner. We had appetizer spinach and artichoke dip was good too. My husband has something different Cuban sandwich. He said it tasted like kalua pig even though its slow roasted pork, ham, cheese, pickles, with mayonnaise and mustard. He would order it again so that means it was ok. The fries was truffles fries He chose and he didn't eat um all. I tasted 1 piece and right away no thank you. Had some kind of after taste I thought. All in all my favorite place for chicken piccata. We also had a slice of Hershey chocolate cheesecake for free that was with a $30 or more purchase through email. You can choose any flavor of cheesecake. read more

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The last time my boyfriend and I came here, we were totally ignored after we got seated. We waited half an hour for a waitress. I was upset at this point because I was hungry. The waitress finally came up and took out orders. I was pretty upset so the manager came by and comped our drinks off. Food was okay but was highly upset and angry because I was expecting quick service. My boyfriend and I banned this location and will not be returning. What a way to lose our business. Ambiance is nice and restrooms were clean. Pretty sad how one screw up can affect customers dining here. read more

I haven't been to cheesecake in a very long time. We waited for 15 min before seating since we had no RSVP. I ordered the bee sting pizza which was pretty good. Nothing special. Unfortunately, the wait time for our food was about an hour. Food is pretty pricey but the portions are big. Shoutout to our waiter who was very considerate and gave us bread to take home. read more

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The one in Kapolei has 30-40 minute way on top of 45 wait on food! Terrible service. Will never go here again. I wanted to try it but forget it. I can go somewhere else. Don't go here at all read more

I have been consistently disappointed with the wait times and food quality recently. We came on New Years day just after opening 11:30 am and were seated right away. We did have a 12:30 reservation but were up and ready to eat so were happy to be seated quickly. There were 6 people in our party. Our waitress Tasha was great. She checked on us frequently throughout our over 2 hour wait for food. The manager Vay was also very good checking in and giving us updates on the long wait times. We ordered drinks that came from the bar (OJ, coffee, plantation iced tea) which we were told take a little longer because they weren't made by the waitress. The 1st fill of plantation tea tasted delicious! Perfect blend of pineapple juice and tea. After that it tasted like all they did was pour unsweetened tea in the glass. The coffee was supposed to be fresh as the restaurant had just opened but my brother had a cup full of coffee grounds. We waited a good 30 minutes for the complimentary bread and still hadn't gotten any of the appetizers we ordered. We requested brown bread only and when it finally came out it was hot and fresh. Tasha brought us 3 baskets for the table. Vay the manager on duty came to apologize for the long wait on appetizers and when they finally came we were missing one. I asked our waitress and she did admit that she didn't put it in because she got confused and thought we ordered something that was meant to be added on in place of the missing item. She let the manager know and they put a rush on it. At this point it has been over an hour and we had just gotten the appetizers. The manager came out to let us know that one of our dishes (an omlet) had been sitting and needed to be remade. He asked if we wanted the other dishes to be brought out anyway. We said yes. 2 of our 6 items came out (breakfast sandwich with salad and island style poke bowl) the poke bowl had a sad amount of poke and the salad that came with the 1st sandwich was wilted and not fresh. Another 5 minutes passed and 2 more dishes came out (burger with fries and 3 cheese pasta) the burger was supposed to be cooked well done but still had pink in areas throughout. The pasta was very dry and needed a side sauce, it was also undercooked and very starchy. The manager ended up taking it off the bill. Finally after 2 hours I got my breakfast sandwich with side potatoes and my brother got his omelet. Unfortunately after that long wait my sandwich had to be sent back to the kitchen to be remade because it was pitiful with a sliver of bacon, a sliver of ham and a tiny amount of eggs. It came back out much better with fresh potatoes but by that time everyone else had already finished eating and I was just over it. This place used to be a somewhere my family and I looked forward to coming to for celebrations and get together but now it's just a place where we get consistently long waits and poor quality food. The service is always good and I am thankful for our waitress Tasha and the manager on duty that day Vay for doing their best. read more

The Cheesecake Factory - Remade breakfast sandwich and potatoes - Desserts Near Me - Kapolei, Hawaii

Went for lunch with my daughter and we were seated after a short 15-minute wait. The atmosphere was amazing for being crowded. We ordered the Korean cauliflower, calamari, and chips with spinach dip. We were satisfied after just eating our appetizers. We will be back. read more

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Service: Great service. My only complaint is that the greeter (regardless of who it is at any time of the day that we come here) is always very unwelcoming. Not a single smile or friendly greeting. It feels more like they are evaluating you or are irritated that you're walking in. That very easily can sour anyone's mood and appetite. The servers are usually great and have better personalities than the greeters. Ambience: The ambience is always great at Cheesecake Factory, it's just the lighting on certain spots on the table may make you squint or have the urge to use your phone's flashlight to read the menu. The restaurant is beautiful and clean, and I never get tired of staring at everything in there. Seating is also very comfortable. Food: My favorite things to eat on our visits here are the cinnamon pancakes but that's only for breakfast and only on weekends. Those are BOMB and I don't even like cinnamon but these are to die for. Other great things on their menu is the appetizers. I am not a fan of the pastas but I also may have ghetto tastebuds so don't listen to me and just try it. Their poke is probably good to other folks but I'm ghetto and expect poke to taste like the Foodland poke so don't listen to me in that one either. There's not much I like from here other than their appetizers, cinnamon pancakes and their steaks. There's nothing else on the menu that really stands out as something I'd drive all the way to this location for, but great place to go with the family for a sit down meal if you can beat the crowd. read more

Another great visit with delicious food and excellent service, as always! We were seated right away at the high-top table near the bar and warmly greeted by our server. Menus and water were brought promptly, and within minutes we had our cocktails in hand--my boyfriend enjoyed his refreshing coconut mojito, while I sipped on a super yummy pineapple cocktail. The basket of bread, as always, was fresh and delicious. I decided to try something new from the specials menu--the chicken shawarma--and it did not disappoint. So flavorful and satisfying, I'll definitely be ordering it again! My boyfriend went with his usual favorite: the spaghetti and meatballs, which never fails to hit the spot. We keep coming back for the consistency, the welcoming atmosphere, and the great service. Already looking forward to our next visit! read more

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Today for lunch checked out Cheesecake Factory located in the Kamakana Alii . Actually we tried CpK first but the waitress advised us it will be a 35mins wait . I told my sister forget it let's try next door which was Cheesecake Factory. My brother In law went in first and he acknowledged us we can get seated . It's probably my second time here but first time posting anything because I wasn't a Yelper back then. I ordered their Thai noodles which was ok . Along with the warm spinach artichoke dip which was great . Service was excellent and friendly. I was so full from my entree and appetizer didn't have room for their Cheesecake which they're specialized in . Maybe next time if I'm in the area . read more

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Hope they fix their staffing issues; called and was quoted 2 &1/2 hr minimum wait; but when we drove by there was 1) no line by the door, and 2) no customers in the outer dining area. Clearly it's a staffing issue if they don't have enough people to fill the restaurant in the middle of the day on a weekend day. read more

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Reservations at 12:00 for lunch today. Ordered our food and at 12:40, we were still waiting. We flagged down our server and told her we have been waiting 40 minutes for our food. She said the flatbread just came out. Another Haole server, who didn't help us at all, but heard our conversation, apparently checked the POS and came to our table and looked at me straight in the eye and told me, ' it's been 29 minutes'. I mean, WTF. Correcting me because I said 40 minutes? What a terrible way to treat your customer. This guy shouldn't have said anything to us. How was I to respond to that? All I gotta say is WTF. read more

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We love the food here but the Wait?! It's crazy and you should have to wait 45 minutes for an appetizer. It's not the waitress fault and she shouldn't have to keep apologizing. read more

My friends and I had an amazing time at this location! Big thank you to our wonderful server Jason! Jason was very enthusiastic, gave helpful recommendations, and was overall very kind and attentive. The fresh fish and the lava flow were amazing. Overall, we had an incredible time! read more

The Cheesecake Factory - Lava Flow - Desserts Near Me - Kapolei, Hawaii

We ordered takeout. After 30 mins we got a call they said they ran out of one of the items we ordered. They said they gave a refund for that item, that's fine. (Still waiting a week later) We got the food. The bread was hard as a rock, whatever. Our food was SO DRY! We got the Louisiana chicken pasta and the chicken bellagio. We couldn't even eat more than a couple bites, which these are plates we've tried and enjoyed before. The kitchen here is definitely lacking compared to other Cheesecake Factory locations. read more

Love coming here to celebrate with family. Patio seating wasn't available but we were able to sit near the window so still quiet and able to have conversation without yelling. Delicious choices and a plethora of cheesecake options. Server was very accommodating and attentive. We'll be back again! read more

Worst ever for Cheesecake Factory anywhere Didn't seem to care. Out of two main entrees. Gave away one of those entrees to another table. Breakfast all day - laughable - basically had eggs. No potatoes, no muffins, no bagels. Left the cheese out of the omelette and scotched it. Wait staff jumped our waiters order so he had no clue things delivered one at a time. Two entrees missing and discovered too late to reorder. Waited an hour and 20, took one hour for 2/3 s of food to be served. Kids wouldn't eat flatbreads. Chicken enchiladas had the chicken meat ground up into a fine meal/paste. No flavor, no texture. Sad, annoying, and no responsiveness. GO SOMEWHERE ELSE! RUN SOMEWHERE ELSE!! read more