Check your credit card statement against your receipt. They added an extra $3 to an already generous tip. Disputed it with our credit card company and was refunded immediately when we produced receipts. Shady and criminal. read more

Service was superb. Our seating requests were easily and graciously accommodated. We were pleased with our entrees (2 eggs any style, beef egg rolls, special burger) and our desserts (plain cheesecake, strawberries with whipped cream, apple crisp). Highly recommend this particular Cheesecake Factory. Tip: the Buffalo Wings restaurant next door camouflages this restaurant, which is in a corner of a string of major anchor stores; enter from the parking lot. read more

This was by far the worse experience I had. Came here with my wife and friend for lunch that turned into dinner because we waited almost 2 hours for our food. I told the waitress Tiffany I was vegetarian and she gave me a mushroom burger with beef. To try and fix it she brought me an impossible burger that I asked for with sautéd onions and again my ordered took forever and still came out with no onions. We asked to speak to a manager and as my friend was talking to him his eyes was wondering else where instead of making eye contact. To think we are paying customers and the best he did was say " well I'm sorry " and walked away. I would never eat here again as this is no way to treat a customer. read more

The Cheesecake Factory - The food that took 3 hours - Desserts Near Me - Wayne, New Jersey

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Don't bother making a reservation, they still give you a buzzer and make you wait, reservation was for 8, told 10-15 mins going on 20 read more

The Cheesecake Factory - Desserts Near Me - Wayne, New Jersey

Expensive AF but worth it. I love going with a big group because the portions are huge!!! When just my husband and I go we literally take home so much food and of course it's not as good reheated LOL. Anyway we've had just about everything on the menu and it's always absolutely delicious. Wait staff is always super pleasant. Funny enough I've never had cheesecake here because we're always too full for dessert. Loveeeeee this place. read more

My favorite Cheesecake factory. The service is better than the one in Short Hills. The food is actually cooked and has great flavors. Would recommend this one to anyone. read more

The Cheesecake Factory - Salmon in a lemon sauce with asparagus and mash potato - Desserts Near Me - Wayne, New Jersey

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It was my first time! I came yesterday evening and it was great! The bread was really hard. Fried Shrimp Platter: Comes with fried shrimp, fries, and coleslaw. Four Cheese Pasta: Tasted really dry and gross Kid's Pizza: great! Kid's Quesadilla: it was okay Carne Asada: Comes with steak and fries, 100 out of 10 would definitely reccomend. It was supposed to be "spicy". But it's not if you're a person that's used to it. Amazinggg Linda's fudge cake: YESSSSSSSS Red Velvet Cheesecake: YASSSSSSSS read more

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This place has gone down hill! We picked up our order tonight @ 6:25. The salmon was very expensive for $19.50 (pic below). Everything was cold; we had to reheat all of the meals! I called the place 6 times to get my $ refunded and everytime I did I was left on eternal hold waiting for a manager! The couldn't even get the bread right. We asked for 1 wheat and 1 sourdough and we got 2 wheat. They will never see another dime from us! read more

The Cheesecake Factory - Salmon w 4 asparagus, string beans and carrots. - Desserts Near Me - Wayne, New Jersey

Disappointed with food ordered at work. Pictures look a lot better then the reality of what u receive for $ NOT Worth it! Do yourself a favor go out and get fast food for 1/2 the money. Shepherds pie had no gravy on it. The turkey club barely had any bacon and just Eleanor was disappointing! read more

Lunch today was a sad experience. Inattentive server, dirty cutlery, no plates provided for appetizers, strange-tasting fried fish. Maybe fried in old oil? It left a foul taste in my mouth. I will not return. Betty G.B. read more

Food here is definitely made fresh, complete with hearty portions and good drinks! Just don't forget to get a slice of cheesecake as a finisher. read more

The Cheesecake Factory - Monte Cristo Sandwich Whiskey Smash - Desserts Near Me - Wayne, New Jersey

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Service was good, food took a little long to come out so I'm glad we ordered apps. Food was really good but a little pricey for a fancy Houlihan's. I still love this place and come every so often. read more

So we went there last night for dinner. 1/20/2024. We ordered one appetizer which was very good. In the middle of eating the appetizer, they brought are dinner out and we weren't even close to done with are appetizer. They basically put it in the end of the table and walked away after I said we weren't done yet. Then it was cold when we ate it. The waiter didn't care. The one lady who looked like she was in charge didn't care. I asked for very light cheese on my sons flat bread and it came it with mounds of cheese on it. Never heard from the waiter all night except for when he brought the check and wanted his tip. Very disappointed with this place. read more

I had not been here for a long time and we went to celebrate my birthday. There was no wait as it was a Thursday, and we sar a a booth. It was so dark that we had to get ourphones out so that we could see the menus. With regards to the food, I have to say it was a mix bag. I ordered "carne asada" and, though there were, just a few pieces of meat, the taste was good. However, one of the people in our party ordered "Chicken Marsala" and it was awful. The mushrooms were burned beyond recognition making the sauce sour. The waitress had an attitude and my daughter had to tell her twice to bring something to surprise me. Finally, she brough a tiny little cup with one spoon of ice-cream topped with swear God , a wallop of whip cream from a can. All in all, the experience didnt merit the prices. I am not sure I would go back. read more

We were greeted promptly but then service went downhill. After giving our order, we waited over 45 minutes for our meal. Then once it was served no one came back to ask if we needed anything or if everything was satisfactory. read more

The Cheesecake Factory - Skinnylicious Hamburger - Desserts Near Me - Wayne, New Jersey

Awesome atmosphere after a long day of shopping. Our waitress Michele kept us inform on the different options on food and cheesecake. The food was on time and hot. The cheesecake was delicious. The staff sang Happy Birthday to my daughter. It was great . read more

Saturday busy madness ! It was a 45 minute wait for a table of three. We found a spot in the bar area and decided to sit there to avoid the long wait. Didn't get our servers name but he was nice. Although the restaurant was busy, we received our food pretty fast. I took a chance ordering the Chicken Madeira but in the end, I was happy that I did. The dish was so delicious!! read more

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The menu is a little bit too big , but if they can handle it then it is ok to me. There are young people working and I think they like what they are doing, they are very knowledgeable and kind. Sometimes I think the food takes too long but also the restaurant is always full so I believe you just have to wait. There are some food that I love, orange chicken Madeira, also the pastas and their desserts are just amazing, and lets dont talk about their bread just that is amazing read more

My daughter ate some of this flatbread even though it had way too much sauce which made it all soggy. When I asked the manager to take it off the bill or at least just charge us half price it was just a flat no. Won't be back again. I can see why they only get 3 of 5 stars. Their food is not what it used to be. Way too many other places to go. The flatbread was so soggy we couldn't even take the rest home. But guess they have too many other customers. Will go to Joes Crab Shack next time. Bye bye Cheesecake in Willowbrook. read more

The Cheesecake Factory - Kids' Cheese Flatbread Pizza - Desserts Near Me - Wayne, New Jersey

This is my to-go cheesecake. It all depends on who you get as a waitress/ waiter can change your experience as a whole. Sometimes it is amazing and I get so many laughs and question why I don't come here a lot.. And other times I'm 3 seconds from walking out and never wanting to come here again. read more

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My parents and I were here in December with some family friends after the holidays and it was extremely packed. Wait time was about almost 2 hours and the food took longer than usual to get to our table. I ordered the Pasta Da Vinci, a dish I've ordered several times before because I've enjoyed it so much...until I got sick from it. My family and I have been going to The Cheesecake Factory for years, and we've made it a yearly tradition to go here on my birthday. Looks like we'll be going elsewhere. We haven't been back since nor do we have plans of returning any time soon. read more

After waiting like 45 minutes to get seated, I ordered a Chinese dish and honestly was no different than any similar fast-food dishes, maybe worse, other than 3 times more expensive. The chicken was dry, the rice was hard, and the broccoli was almost raw. Service was bad too. But the worst was when we saw a mouse running on the floor, few yards away from us. Would not go there again ever. Don't waste your money there! read more

Cheesecake Factory has never disappointed me. I rarely go and haven't been in quite sometime. It was a work lunch and was chosen because of everyone's different taste in food. The staff were accommodating and the waitress was super nice. She didn't rush us to leave and gave suggestions on different items. Everything tasted great. I wasn't too thrilled with the Thai Lettuce wraps. I thought the chicken would be minced and not grilled. The stuffed mushrooms were a nice gooey surprise of goodness and the flat bread was mouth watering. I ordered the salmon kale salad. It was a lunch portion and I still brought food home. Best part was the cheesecake of course. You can't go here without ordering dessert. This location is very clean and wasn't too crowded for a Saturday lunch. read more

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Came here for a birthday celebration with my friend for the two of us as we share the same bday. Casually mentioned it to the waitress and when our desserts came out she kindly decorated the plates, lit candles, and even sang happy birthday to us. That was really sweet and totally unexpected! We really appreciated it. The cheesecakes were obviously amazing! And I had the chicken piccata which is my favorite. The flavor is delicious! Great experience. read more

The Cheesecake Factory - Amazing banana cheesecake & red velvet. The waitress was so kind to decorate them &sing to us when she heard it was mine & my friends bday. - Desserts Near Me - Wayne, New Jersey

My son took me here the week after Mother's Day. It was very good. So many choices. I really liked the cauliflower app. Had a nice time. Only did three stars because it's expensive for what you get. read more

As far as Cheesecake Factory goes this is a good one. Decent sized and the service and food were good. Really high calorie menu and you can't leave without scarfing a slice of cheesecake so not the best choice, but an enjoyable choice. read more

Came here with friends for dinner. Service was great but the food was inconsistent. They didn't have the wheat bread for the table. They original cheesecake we selected was frozen and had to make another choice. The chicken and shrimp Jambalaya pasta was terrible! Noodles soft, soggy, overcooked. Absolutely no flavor, no sauce, very bland. Dynamite shrimp was delicious. The other entrees were okay. read more

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Always a good experience at this particular Cheesecake Factory. I love their Tex mex egg roll and my friend chose something from the skinny menu. Overall our meal and experience was very nice. One star docked for the Tex mex egg rolls being particularly greasy this time but I get that since they're deep fried. read more

The Cheesecake Factory - Tex mex egg rolls - Desserts Near Me - Wayne, New Jersey

I came here with my friends because they forced me to attend. The atmosphere was okay, it was a little too dark. The food was excellent, i ordered fettuccine alfredo and I enjoyed it a lot. The service was not great. my food took a long time to get here and i was hungry. overall it was an average experience. read more

Came here for lunch and the bathroom was completely unsanitary! The gross smell hit you before you even walked inside and the smell inside was unbearable. I don't know how those sitting near it were able to enjoy their meal. read more

When we got to the restaurant we waited 10 minutes for the woman at the desk to take our name for a table. We went to the bar and the cocktails were not made well. I asked for a Manhattan and was told that the bartender couldn't make it. When we were seated the table was still dirty from the previous party. They then came and cleaned the table and dropped off dirty silverware. When we tried to open the menu some pages were stuck together with soda or something sticky. The food came out of the kitchen cold. It was a terrible experience and will not go back. read more

Cheesecake cake factory is normally my go to when I want a good cheesecake. However, this last time really made me so disappointed. I ordered my cheesecake to go so I didnt taste it until I got all the way back home. I was so upset but the something was really off about the cheesecake. I couldn't even eat it. It was trash, $9 dollars down the drain. I am not sure what happened but the cheesecake was sour beyond control. read more

Ordered curbside to go and didn't check the bag before driving 30 min home. They forgot half our order and the sides that went with my husbands steak tacos. Now I have no dinner nor does one of my kids. So Annoying. Tip: always check the to go order!! read more

Me and my friends a party if 5 was told it would be a 45 min wait ok we get it its crowded then it went 10min wait when the 3 of us brows the mall and returned back after getting the confirmation about 10min wait ok when time passed I ask how long until me and my friends are seated know it's 10 to 15 min wait so walked away and notice a party of five came after me and my friends and got seated no sooner than I walked away so I turned and went back to her why are they being seated before my party when I just ask you the wait time they came clearly after us I was furious there was no complementary offer for our frustration we spend nearly $300 just need to do better on who was signed in first especially when there is the same type of group settings read more

Horrible experience. We are muslims and were fasting during ramadan so we wanted to break our fast here and we were celebrating my friend's birthday. the server didnt greet our table until 10 minutes after we got sat( not exaggerating) . My husband told teo of the servers pssing by that no one had greeted our table, and they all said that they would get the server, however it seems like there is no team effort here. Like at least get our drinks going if you see us sitting for a while, even if youre not our server. When we placed our orders i told the server we were fasting, so whatever food is ready she can just bring it over, to please make sure its nice and hot, and her response was " well im just the server but i will definitely try to make sure it arrives as hot as possible, but illsee what i can do". Like whatttt? Thats not a response to give your guests We arent eating for free , even if you have to lie and pretend to care at least tell us youll make sure its hot and ready for us! To top it all off my husband asked for a coke and the server forgot to bring it. And he also ordered a shrimp psta and the shrimp never made it to the pasta .. when i got the servers attention, she blamed it all on the kitchen.. and by the time she brought it out my husband was allready finished with his pasta. She never sang happy birthday, and was mediocre at her job. My husband still tipped her 20% just because we thoight she might be having a bad day, but come one.. serving isnt hars, we own a few restaurants and thats not the way to run one! Your staff needs better training. We will be going to the rockaeay location from now on. read more

What happened to this place it used to be great. We recently went 8 of us. My impossible burger was not good at all . I ate it though kind of expensive. My husband had the cheesesteak. He sent it back ( he never does this ). They did take it off the bill. The rest of us were very disappointed in our meals. The one good thing was our waitress was great . Not sure we will be back anytime soon . Much better places to Spend our money read more

Hostess was super nasty with us. When I told her we had been waiting for 30 minutes and wanted to know how much longer was the wait her reply "it's been 29 minutes actually". Train your stuff better or get better staff. read more

I guess service can really make it or break it for chain restaurants like The Cheesecake Factory, but I would still give four stars to this location simply because the good outweighed the bad by far. Yeah, our waitress wasn't stellar, but she wasn't absolutely horrible; she didn't come around more than twice and didn't check in during the meal except at the end. Still, the quality and portions were consistent (i.e., portions were huge)! The four of us ordered spaghetti and meatballs ($16.95), a caesar salad ($13.95), a grilled fresh salmon ($19.95), and an eggplant parm ($14.95). I can only speak to the taste of the spaghetti and meatballs since it's what I ordered, but the others seemed to enjoy their dishes. The dish was large, of course, so I'm happy. Additionally, the noodles were cooked al dente and were covered in a very aromatic sauce. The meatballs were definitely homemade and were a bit on the dryer/tougher side. Still, a nice dish at a reasonable price. Again, everything was very big. The salad may have been the largest salad I've ever seen. If you look at the photos you get a sense... read more

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You may have to wait a bit for your table but it's worth it ! The food is great here and the selection choice is terrific and should be able to accommodate different dietary pallets. read more

The Cheesecake Factory - Diane Steak was fabulous! - Desserts Near Me - Wayne, New Jersey

We did not get our drinks in time. The food took an hour. The bread was stale. Worst experience ever!!! The cheesecake was amazing though..... read more