I usually do not frequent chain restaurants by make an exception with Cheesecake Factory. The service is always great, food tasty and filling. But, the star of this show is the CHEESECAKE! If I'm going to put on weight, it will be here and I will enjoy it! Love the pumpkin cheesecake and the key lime are my favorites. read more

The Cheesecake Factory - Desserts Near Me - Wayne, New Jersey

The food at The Cheesecake Factory is good, at best. Is it gourmet ? No. The food in the entire chain is "typical " and rather boring. The bread that is served is usually rock hard, but for some strange reason , tonite it was not. The prices on the entire menu are completely "OUT OF CONTROL." $17 dollars for a simple cheeseburger (including tax ). The prices are just INSANE! If your thinking of going . Don't. Just go to any local 5 star restaurant instead . Because if you are going to pay 5 star prices at a chain restaurant, your better off not going at all . Their cheesecake slices have gotten extremely small about a year ago . The good news is that the cheesecake slice prices are pretty much maxed out at about $8. If they were raised any higher, they might have to be moved to the entree section of the menu . Fortunately the company found an answer to this dilemma........just keep shrinking the size of each slice, while keeping price at $8. Service is always notoriously slow . If your eating at the bar , plan for at least an hour to enjoy your meal . If your at a table , start to finish time will be about two hours . read more

The Cheesecake Factory - $17 Cheeseburger - Desserts Near Me - Wayne, New Jersey

Absolutely love this place. The food is amazing. There is literally a million and one things to choose from. That is probably the only con of this whole place, too many delicious options! I usually get the chipotle chicken pasta (without all of the veggies in it) and the portion size is so big, always end up taking some home. The restaurant itself is very big. Perfect for a nice dinner date or just a family night out. There is a bar that you can sit at as well. The only bad thing about this location is that it is connected to Willowbrook Mall, so parking can be hard to find at times. read more

The Cheesecake Factory - Chipotle chicken pasta - Desserts Near Me - Wayne, New Jersey

You know we are trying to do our part and support. However, the meal tonight was just deplorable. This isn't the way you desire to get your meal when you order online... I thought I ordered shrimp and chicken not a ton of rice ...... and the side of chicken and shrimp... Obtw.. the shrimp was overcooked. Looked and tasted horrible. What should I do? They want me to contact them again... absolutely not! read more

The Cheesecake Factory - Desserts Near Me - Wayne, New Jersey

They left a French fry on the seat and left lots of crumbs there are stains on the table.

This location has seen better days. I knew being greeted by a hostess who looked half dead slumped over on the host stand this was going to end badly. I just wanted a quick lunch while shopping/running errands and I should have played food court roulette but I had a gift card. The place needs a scrub down, the utensils were dirty and the huge $15 lunch portion of soup (meh...), salad (dry) and stale and dry Turkey sandwich was barely touched. Nice bartenders. read more

Two weeks ago we had one of the worst dining experiences we've had at a Cheesecake Factory unfortunately. I received a message requesting that I set up an account so someone could correspond with us. I figured we'd get a free slice of cheesecake or something so I took the time to set up a account as requested. I was then apologized to and told that someone would be in contact within 5-7 business days. Two weeks later nothing. Kind of like how we were left hanging at the restaurant for our condiments and utensils. And yes I enjoyed my fish and chips but unfortunately the next day reheated in my own kitchen because by the time I received my ketchup and tarter sauce the rest of my party was finished eating their meals. My mother in law ate her $25+ steak with a butter knife instead of waiting. To top it off when I asked for my fish and chips to go they threw away my coke slaw and I had to ask for that as well. All and all a terrible time for over $100 meal. Then they make me spend time to create an account that they never responded to. Thanks again for the great service. I'll be avoiding this location going forward and maybe try the rock away location next time. read more

The Cheesecake Factory - Desserts Near Me - Wayne, New Jersey

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Be prepared to wait... and wait a lot. On the weekends the wait can be upwards of 2 hours for only two people. Not good when you're starving after shopping. They also don't take reservations, and you can't put your name on the list ahead of time. Perhaps the wait wouldn't be so long if the service was a bit better. Everyone knows they're famous for their bread (now sold in supermarkets btw!) and on occasion I've gotten my meal before even being treated to the bread basket. It's disappointing when you look forward to getting the bread and then end up getting it towards the end of your meal. The star of the Cheesecake Factory is not only the cheesecake but literally the entire menu. I really crave the food from here often. They have so many options, and I've never had something that I didn't enjoy. Every serving is large and I frequently have leftovers to bring home. My favorites are the pasta, sandwiches and burgers. For appetizer the avocado egg rolls and mac and cheese balls are good. You can't go wrong with any of the options here, but it definitely is difficult to decide given the big menu. read more

I love the cheesecake factory!! I've been going to this location since I was I high school and have never had a meal I didn't like. The portions are insane, so come hungry. I always walk in with the intention of getting cheesecake for dessert but never make it between the delicious pumpernickel bread they serve and half of my entree. I always end up taking at least half of my plate home no matter if it's lunch or dinner. Drinks are also great, but a little on the pricier side (prices for drinks are not listed on the menu) and I've also had some pretty great appetizers there as well. The only downside is that they don't take reservations so I've had to wait 1.5-2 hours for a table (party of 2) for dinner. Lunch doesn't really seem to be a problem with wait times- usually sit down right away or wait a max of ten minutes. Great option if you're in the mall! read more

The Cheesecake Factory - Crab hash from the brunch menu - Desserts Near Me - Wayne, New Jersey

Who doesn't come here for the cheesecake?! Their cheesecake is amazing! BUT so is their food. Everytime I come here, I always get the Mac and cheese balls. Sometimes I get it as my entree be side that's how filling they are. They are the best Mac and cheese bites I've ever had. The Mac and cheese tastes so good and very creamy. The outer part is breaded and crisped to perfection. The unique spin they have is putting vodka sauce on the plate for dipping and it enhances the taste of the actual meal. Its been my favorite plate for the past 12 years from here and I've never stopped getting it. High recommend. This time around I got white chocolate raspberry cheesecake. I'm not a big fan of white chocolate but it was very good. They used to have chocolate raspberry truffle but I didn't see it on the menu so I believed they replaced it with the white chocolate. Service was good although it was so busy that they forgot the salad that was ordered. I love the low light ambiance and looks very Tuscan inspired inside read more

My Mom chose to celebrate her birthday here. The 5 stars goes to Sey and the chefs who prepared our food. Sey was absolutely amazing from start to finish. Her customer service was top tier. She was attentive to each person in our party of 9. She made the night extra special. The food was delicious. Everything came out hot and was very delicious. read more

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I had dinner at The Cheesecake Factory this past Sunday after hanging out with some friends at Dave & Buster's nearby. We settled on Cheesecake Factory for convenience. Now I had not eaten at a Cheesecake Factory in years, and coming here reminded me why that was the case. The food wasn't terrible, it's just that the prices were pretty high and I don't feel the food reflected that. I ordered Chipotle Chicken Pasta and it was actually decent. The serving was pretty sizable but it was also $18. I don't mind paying a premium for food if it actually is premium food, but unfortunately that wasn't the case with Cheesecake Factory. I feel like I could quite easily make the same dish at home with store bought ingredients. But alas, it was getting late and Cheesecake Factory was convenient and close by. Service was passable and the place was clean. Overall, I didn't hate my experience here but given the choice I'd certainly go elsewhere. read more

Worst experience!!!! Service is horrible!!! 2 hours and no food yet!!! Nobody cares here at all

Found a long piece of plastic wrap inside one of the sauces that came with the Eggroll Sampler. I'm not sure how a piece this long could even be missed. Pretty disgusting and not something I want see in my food ever let alone when I'm 8 months pregnant. Makes me wonder how closely they are monitoring food safety guidelines. I've ordered from here a lot in the past and things are normally good but this is just gross so this time will definitely be my last. Yuck. read more

The Cheesecake Factory - Long piece of plastic wrap found in one of the sauces that came with the egg roll sampler - Desserts Near Me - Wayne, New Jersey

Went here on a Saturday night after shopping at Willowbrook Mall. The wait is what you would expect on a Saturday night--busy. I can always get a sense of how the night will be like based on how we're seated. The young lady takes us to our table and there is food all over the seat and table. She obviously apologizes and goes to gather the busboy. As she is talking to him, he brushes her off in full view of patrons--it was then I knew. She comes over and does it herself since we have been standing awkwardly next to other people eating for about five minutes. Being that it is not her job to clean tables, she does a poor job, so we sit in mild disgust. Normally I would walk out, but my family made sure to mention that "You always walk out, let's just have a good night," Fine. Nope. When we are finally somewhat comfortable, our waitress brings out bread with dirty-used plates. YES, DIRTY-USED PLATES. At this point I am thinking to myself, this cannot be real. I mention it to her, and after a weird staring contest she finally fetches the Kitchen Manager who then tells me he does not know how dirty plates got mixed into the clean plates. Lol????. By this time our entrees were already in, and we were starving so we stayed (I know, gross). The manager took off an appetizer from the bill. Will never be back. A complete failure from the top of management all the way down. If you do want to visit here, check the plates. I would just stay away and go to their Short Hills Mall location. read more

Stick to what the name entails: Cheesecake Chicken was rubber texture hard to cut. Clam chowder was off. Zucchini sticks had no flavor Potato tots were too garlicky. No. Hard pass Cheesecake was on point though. That's why two stars. read more

Now that the state approved in door dining, I had to make a pit stop to this Cheesecake factory franchise! I've never been, but it was certainly on my list. Due to limited seating, I felt like a VIP guest. My friends and I had our own section to catch up in. Our server was patient and accommodating. I usually go with my favorite entree which is the Mac and cheese ball burger. Can't go wrong! The Cheesecake menu is pretty broad and I'm sure you will find one that's up your alley! read more

The Cheesecake Factory - Dynamite Shrimp - Desserts Near Me - Wayne, New Jersey

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Horrible. Online ordering not working. Ok. Tried calling and phone rang off the hook. Then on the 4th try and 20 minutes later someone answers and is rude and says they can't take credit card orders over the phone. In these times, customer service is so important. Just not to the Cheesecake Factory. Horrible is an under statement. read more

We went for deserts, I tried the banana cream cheesecake for the 1st time, it was good, the banana in it is not too strong and overpowering it's mild but very present and it all blended nicely, my mom got the chocolate truffle cake, we are not big fans of icing and mousse, the cake itself was great but there was more mousse than cake. read more

The Cheesecake Factory - Fresh Banana Cream Cheesecake - Desserts Near Me - Wayne, New Jersey

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I love going to Cheesecake Factory and go there often . I was there for my birthday dinner last night and as I was drinking my drink , I noticed a huge bug in my ice cubes. I told the waiter and all she did was take the drink away. All my waiter said was , I quote "that's disgusting, ew" and then took it away. The manager did nothing to accommodate for this either. So disappointed. Birthday dinner ruined read more

The Cheesecake Factory - Bug - Desserts Near Me - Wayne, New Jersey

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I've been to a few of their locations and am usually pretty happy with their food! Yesterday was a different story. They initially told us it would be a 20 minute wit, but we're called in in about 10! The rest of the story is filled with plenty of more surprises, but not as nice as that one. After sitting down, we didn't have any utensils or salt and pepper, but we had 2 little plates! Andrew was our waiter. He took our drink orders. I got a mojito, wife got a fruity drink. We both enjoyed our drinks. Mine could have used a little more mint, but was still good. He took our food orders, but he was always so quick to leave! I was about to ask him for a side to my entree, but he was turning around to leave already! He turned back around and took my side. What disappointed me was the table next to us sat down after we did, and we both got drinks at the same time. Not sure if the bar was backed up or something, but they ordered theirs 5-10 minutes later! Our apps came, we got pretzel bites with cheese sauce, and mozzarella sticks. Pretzel bites were OK, nothing special. Cheese sauce was very grainy! Not sure why... mozz sticks were good, but didn't have much flavor, the marinara sauce helped, so did the cheese sauce lol! Well we had to use our hands because we never got utensils, so naturally our fingers got dirty! We had to wait for Andrew to come nearby to get utensils. It then took him 3 minutes to locate some for us.... In the mean time we used the cup napkins to clean our fingers lol! Our entrees came. Wife got shrimp scampi, I got the chicken and biscuits with no mushrooms! They were OK, but a little on the bland side.... It needed salt and pepper. I tried to locate our waiter, but couldn't wait any longer. The table next to us had 2 sets, so we had to ask our neighbors for them. The snp helped! We were full, so we took about half home. We decided to take dessert to go! My wife ordered one to go, and as I'm about to order mine, Andrew is halfway gone again! Wife got an oreo cheesecake, and I got the Cinnabon one. Hers was pretty good. Mine tasted like peanut butter. It didn't really taste like Cinnabon. All in all, we were dealt a pretty bad luck hand yesterday, I know that service and food isn't usually that off! Hopefully others have a much better experience than I did. read more

Their takeout service is awful. Several weeks ago I tried to place an order for pickup on their website and after going through the entire process, I was blocked from finishing the order. I called them and they said their computers were down. I was never able to complete the order. Today, I called them to order takeout. First, they told me 20 minutes but it was ready in 15, fine, cool. I stood at the bakery line and there were two people ahead of me. There was no attempt to try to get a second cashier to speed things along. The woman in front of me was particularly slow and was allowed to continue her phone call while the cashier just waited patiently. There was no attempt to try and quickly complete the transaction. By the time it was my turn, I had already been waiting in line for 10 minutes. I then attempted to pay, and swiped two different cards three times, and again there was (what I assume to be) a computer issue. This took another 10 minutes to resolve. By the time I got my food, paid, and got home, my food was soggy and cold. It was a frustrating experience. I highly recommend choosing a different restaurant if you are looking for takeout. read more

Took the family to eat Saturday night, after doing a little shopping@ Willowbrook mall...we came in got seated right away the hostess was polite always kept a smile as she led us to our seats which was located towards the back by the mall entrance... The waiter was polite and kept a smile as well, as he introduced himself and told us about the specials for the day...we inquired about certain items that was a favorite of ours and he told us they just took it off the menu and he can reccomend something that would be as great...we noticed a couple of things was taking off the menu but it was still a variety of things that we decide to still stay and go for something different... I tried the teriyaki chicken, with rice and vegetables and it was hit...the drink I went wit was a Georgia peach it was great as well , the service , the food, the drinks was perfect we had a blast we enjoyed ourself and the waiter always checked up on us and was able to accommodate us in any way form and fashion it was a great note minus the cars flooding up and down rt46 lol read more

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i love the cheesecake factory! of course, i wanted my birthday dinner to be here! we were seated within 20 minutes, which was a little sus for it being a tuesday night, but i didn't mind at all. our waiter, sady, was so fun! we had a lot of laughs. unfortunately, they were out of a lot of things tonight! we got to meet one of the managers when he came out to inform us that they were out of spaghetti. a fun experience, truly. as for our meals, obviously delicious. we ordered the loaded potato tots and crispy fried cheese for our apps. a little disappointed in the cheese but the tots were delicious! such a fun concept. my friend and i split the crusted chicken romano and chicken piccata. both were delicious. our table also got the fried chicken sliders, where they were overfried and not that great, filet mignon, which was a 6.5/10, and the chicken riesling, which was so amazing. long story short, get the chicken entrees because they shined the brightest tonight. for dessert, we got all ranges of cheesecake. tiramisu, salted caramel, chocolate mousse, very cherry, and then linda's chocolate cake. all very yummy! read more

The Cheesecake Factory - all of my friends at my birthday dinner at cheesecake!!!! - Desserts Near Me - Wayne, New Jersey

We like eating at the Wayne Cheesecake restaurant, but lately, the chefs are inconsistent with whatever you order. I love the sweet potato fries at this place but NOT cold or soggy or provided to me after I've eaten my main meal! Again! The same place the chef forgot the plate I ordered comes with AVOCADOS & CHICKEN‼ you have to search for the chicken if there is‼ Kevin P. Our Waiter fantastic right on time knowledge of the menu's, courteous and friendly and attentive and respectful ‼ read more

The Cheesecake Factory - Desserts Near Me - Wayne, New Jersey

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I love the Cheesecake Factory a lot is me and my friends place to go to for Christmas and our birthday I love the food so much but I really love the cheesecake so so much their perfect taste so so good I love this place a lot definitely recommend to anyone who looking for a good place for cheesecake read more

They made me wait 45 minutes when I got there that's understandable but then I had to wait another 45 minutes plus another 45 minutes and when I showed up they said they're cleaning my table and I was like OK but it does it take 45 minutes to clean the table I don't think so and they wouldn't give us our table and I made the reservation for it read more

We don't normally dine at any chain restaurant. Cheesecake Factory is an exception. For about $100 for four with tax and tip, you get a choice meal with something for everyone, including two drinks, and two desserts. Plan on $140 if everyone has one drink and one dessert. The service is consistently good, and you can tell that Cheesecake Factory recruits and trains well. We had one handicapped person...very accommodating. Desserts are a favorite with some family members. Tip: Ask the price of any specials to avoid surprises. I ordered catfish, pecan crusted with two sides...most excellent for $17. Tip 2: Call ahead to ask about wait times. Can be over an hour at peak times. Drinks are generally over-priced compared with the price of the meal. For instance, a martini was $11.25 in a suburban mall. read more

Soft drinks, apps and waitress were good, even though we had to wait almost 10 minutes to be served after asking the manager if someone was working in that area. I had to have my orange chicken entree cooked 3 times and it still wasn't cooked right. The boss cooked it the last time and basically used the same chicken I had on the plate. The only thing he did was add more sauce and smashed the rice down a bit. My sister ordered the carrot cake and it didn't taste like it was cooked all the way through. read more

Mmm. Cheesecake. The decor is nice (somewhat Las Vegas casino-y? but one of the classy ones) but I like it. It is usually crowded here in my experience, and I'm sure getting closer to Christmas is only going to make that worse. Still going to have better lucky here than at the food court! I do like that they have a whole "skinnylicious" menu. Some restaurants have their light options and list 4-6 options. This has a lot of great choices. And as cheesecake is a requirement, it's usually best to go light for the entree. I always try to try a different cheesecake, so this time went with the 30th anniversary which is "Layers of Our Original Cheesecake, Fudge Cake and Chocolate Truffle Cream." It was rich and sweet without going overboard, although with the size of the slices (and the cost) you really have to share. Still every slice I've had has been so tasty but I only indulge on rare occasions. The menu overall is a little pricey but has good variety, so it's definitely a good option if you are at the mall already and want to mix it up from the food court but it will likely be busy and some of the tables are really close together. read more

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If you enjoy ridiculously hard bread and occasionally being gypped on your appetizer; come here! Our bread for starters was disappointing(not pic worthy). The appetizers (the salmon rolls in particular) had decent flavor; sure, but the amount given was minuscule and so much cabbage for no reason. Four teeny two bites worth rolls. If you plan on sharing, don't, or do if you're cutting back, hah The menu is extensive and it feels like it can be overwhelming. But not all things are that great. Some flavors aren't there as expected. The dessert that wasn't cheesecake,would have been better if it was warmed. Extra upcharge for freezer burnt ice cream so preserved it didn't melt, Haha. Place gets busy from the mall crowd on weekends . read more

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Check your credit card statement against your receipt. They added an extra $3 to an already generous tip. Disputed it with our credit card company and was refunded immediately when we produced receipts. Shady and criminal. read more

My family and I love The Cheesecake Factory for a sure-fire, page turning menu, with options for everyone. Today we ordered the Factory Nachos with spicy chicken to start, split a BBQ Ranch Chicken Salad, and finished with S'mores and Craig's Crazy Carrot Cake Cheesecake. While it may not be the most upscale of restaurants, it's great for a quick meal at a moderate price! read more

The Cheesecake Factory - S'mores Cheesecake - Desserts Near Me - Wayne, New Jersey

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I hadn't been to the Willowbrook Mall in ages. The CCF seemed relatively new. It was a random Thursday night and the place was virtually empty. A group of 4 of us sat at one of the booths. It's like every other CCF - same layout, same color scheme and same menu options. We ordered a bunch of apps (chicken sliders, pizza, wings). Nothing really stood out. Service was ok. It felt like she was kind of rushing us even though the place was empty at 6pm. Their beer options are limited. We passed on the cheesecake...surprisingly. read more

Service was superb. Our seating requests were easily and graciously accommodated. We were pleased with our entrees (2 eggs any style, beef egg rolls, special burger) and our desserts (plain cheesecake, strawberries with whipped cream, apple crisp). Highly recommend this particular Cheesecake Factory. Tip: the Buffalo Wings restaurant next door camouflages this restaurant, which is in a corner of a string of major anchor stores; enter from the parking lot. read more

Happy hour was great! 4pm-6pm on the weekdays. For $49 my sister and I got 2 drinks each, nachos, fried Mac and cheese & buffalo cauliflower. Our waitress was super nice and the staff was funny. Will come here again read more

The Cheesecake Factory - Buffalo cauliflower, Mac and cheese bites & nachos - Desserts Near Me - Wayne, New Jersey

Don't bother making a reservation, they still give you a buzzer and make you wait, reservation was for 8, told 10-15 mins going on 20 read more

The Cheesecake Factory - Desserts Near Me - Wayne, New Jersey

Expensive AF but worth it. I love going with a big group because the portions are huge!!! When just my husband and I go we literally take home so much food and of course it's not as good reheated LOL. Anyway we've had just about everything on the menu and it's always absolutely delicious. Wait staff is always super pleasant. Funny enough I've never had cheesecake here because we're always too full for dessert. Loveeeeee this place. read more

Sat at the bar, James was my server. I ordered avocado toast, I was indecisive between pizza or avocado toast. James suggested avocado toast. So glad I ordered it. Made with fresh avocado, cherry tomatoes, thinly sliced radishes, and olive oil all on Italian crunchy bread. It has becomes my new fAvorite!! Never been to Willowbrook Cheesecake Factory, it was very nice. I would definitely sit at the bar again hopefully I'll get James again. read more

The Cheesecake Factory - Specialties for lunch - Desserts Near Me - Wayne, New Jersey

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Their menu of food and drinks is extensive- there's something for everyone! Chicken Bellagio is still my fave! My kids really enjoy their salmon and their cucumber mint drink. It's a family favorite. The wait can be crazy- make reservations. Depending on the day, the service can be challenging. read more