We purchased a Saturn Outlook from Car Max 2 years ago. Nothing against their service department - it's just a long way to go. So, I looked up local GM dealers and discovered these guys right in my backyard. I'll be honest, I had hesitations about taking it to a dealer (have had good and bad experiences in the past), but, if I've learned anything in this life, it's not to let the past shape my view of today. Wasn't sure how things were going to go with servicing a make that no longer even exists either...not to mention they were better known as Saab Exchange at that time. But, I have to say, Chevy Exchange has absolutely knocked my socks off! Of course I haven't purchased a car there yet, but, you'd better believe I will be putting my money where my mouth is when the time comes for a new car. WIth my background, I consider myself to be a very tough critic of customer service and business management in general. I generally chalk up deficiencies to the bad management and credit outstanding service to businesses who recognize and recruit outstanding individuals that do their job well because they love what they do and do it as a way to make a difference in the world. Well, the service team at Chevy Exchange is just that - an absolute class act and I can only assume that Management knows their team is the best in the biz because they seem to empower the them and provide everything necessary to go above and beyond when it comes to customer service. The two Dans stand out to me the most because they are who have served my the most often. However, I sense the entire team is of the same caliber. They clearly have great communication and, better yet, listening skills! My first experiences were with oil changes and (embarrassingly enough) operator issues with my A/C. I was treated like a long-term customer from the day I arrived and never detected an ounce of condescension or judgement against me as a female. I was never taken advantage of and they refused to charge me for the investigative work done to uncover what boiled down to be my misunderstanding of the A/C controls. Later, I was even more impressed when I came back reporting similar symptoms and they investigated again only to discover a very slight leak in my system. Because they were honest - saying the leak was so slight that replacing the fluid each year would suffice vs. warranting a repair - I was more inclined to order the work and other preventative replacement of cosmetic parts. The truth is, I take more pride in my vehicle and it's maintenance now because they provide the information needed to empower me to make decisions about my vehicle with a holistic long-term approach much like a good doctor. I feel more educated and more cared for than I ever have in an automotive service situation...and I have done business with numerous foreign manufacturers and specialty shops that claim to pride themselves on cornering the five star luxury market! Most recently, Dan Galovich helped me with a couple of major items that were discovered in need of repair after a major service. It's the kind of thing that makes a lot of customers say, "Here we go..." Not only did Dan reminded me about my car's warranty (another potential "Here we go..."), but, he graciously did all of the legwork to get the work approved and processed through the warranty company's channels - a total headache, I'm sure. I have had warranties in the past and this one is the only one that has paid off by in large due to the patience and willingness of Dan to see it through their processes. Not only have we had the transmission replaced but now an axel, too...and, all because Dan understands the principal of a warranty and what it means to a customer when someone provides them a guarantee. I know he's looking out for me and my car to be cared for the way the manufacturer intended it to be - a testament to the brand, the organization and his personal character. The best part is he and the rest of the team never expects anything in return they simply possesses a a personal commitment to integrity. So, it's no wonder I can go on and on... read more

Just purchased a Certified Bolt here and traded in a Nissan Leaf. Price on the Bolt, trade allowance & finance rate were all OUSTANDING. General manager Rafat came over during the negotiations and floored me with his ability to not only meet but exceeded my request(s). Salesman Francisco Zabala was very attentive, answered all of my questions and if he did not have any of the answers made sure he got them for me. When we cam down to complete the deal, the finance manager Cass was extremely congenial and did not waste any time processing the paperwork, we have purchased dozens of cars over the years and he was absolutely the quickest and lowest pressure we ever dealt with. Condition of the car we purchased was near flawless and was detailed beautifully. Save yourselves a lot of time and headaches and give these people a shot at earning your business, you will be glad you did! Anyone that leave a negative review or had a less than stellar experience either misunderstood the situation or more likely did not due their diligence. They say buying a home is all about location, that is also true of selecting a business to deal with! Chevy Exchange is easily the NICEST Chevy dealer I have ever dealt with, they're in Lake Bluff next to Lake Forest & Highland Park which is like the "Beverly Hills" of the North Shore, people in this area are more educated, demanding, affluent and have higher expectations and this one of the MANY reasons the Chevy Exchange rocks. read more

The Audi Exchange The Chevrolet Exchange The Chevy Exchange The Exchange The Porsche Exchange The Saab Exchange Audi Exchange located 2940 Skokie Valley Rd in Highland Park Illinois 60035 is NOT a reputable dealership, but have receive many awards (really...). My A8 was serviced by Audi Exchange many times for various repair(s) and now some of those repair(s) are needing to be done again (as recent as 16 months later). The original dash cluster from the factory worked for 9 yrs and the new OEM dash cluster was installed by Audi Exchange (part/labor $2200) in Aug.2016. Now that same dash cluster (supposably OEM product) is needing to be replaced again. I then contacted Mario Rogic (general manager) for Audi Exchange explained my concern(s) and after the initial conversation Mario NEVER took my call(s) anymore. I emailed Scott Keogh c.e.o./pres. of Audi USA and was told since I have an older vehicle then Audi USA would NOT do anything (go talk to dealership). After the Volkswagen scandal (Audi USA owns Volkswagen) I was surprised that Audi USA would have this attitude, but some companies/people don't learn. I have reported them to BBB.org and many other places (like this site). Please DO NOT condone these tactics (because it could be you in my situation)Thank You I will be posting and telling as many people in the world as possible ... hopefully we can stop the BS. DON'T purchase ANYTHING from Audi Exchange...Let's put them out of business read more

From the time I first contacted the dealership until the time I drove away, everyone couldn't have been nicer and more accommodating. I was interested in the new 2015 Chevy Colorado. I scheduled a test drive with one of the girls online. I was greeted at the dealership with a $25 gas card right away. Jose and Rene both assisted on the test drive and were great. Very personable and knowledgeable about this new truck. There was absolutely no pressure to buy. The negotiating process was smooth and relaxed. Working with the finance department was quick and painless in all about 10 minutes. I even got a call the next day because they got me an even lower rate. This was AFTER I signed and drove away, they disn't need to do that but they have proved to be a very customer focused dealership. I have bought many cars in my life both privately and through dealers, this was by far the best experience I've ever had. Hats off to everyone at The Chevy Exchange! read more

Buying my first car was very intimidating coming in, but The Chevrolet Exchange made it the enjoyable and exciting experience that it should be. I had the pleasure of working with the salesman Dan, who's knowledge on each car was extremely impressive and helpful. He was very patient when I was not sure which model I was interested in, and was truly determined to assist me in finding the perfect car for my needs, while staying in my price range. Along with Dan, manager Rob Johns was very friendly and was always willing to lend a hand if I had any addition questions. Overall, my experience with the Chevrolet Exchange was absolutely terrific due to the wealth of knowledge, friendly atmosphere, and passion of the Chevrolet brand that each employee I worked with possessed. read more

I was in a desperate situation and really needed a new car immediately! Stephanie Brandt and her sales team really pulled through for me. She got me a great deal on a beautiful certified preowned 2011 Chevy Malibu and I couldn't be more ecstatic! It's everything I wanted and she made the whole process super quick and absolutely painless! It was so easy that I even convinced my mom to buy a car from her too! Exactly a week later Stephanie duplicated this process for my mom and it was just as effective! She got my mom into a certified preowned 2010 Chevy Malibu which she also loves! I would absolutely recommend the Chevy exchange in Lake Bluff to anyone looking for a certified preowned or even a new car!!! And ask for Stephanie Brandt! :) read more

Everyone I encountered at the Chevy Exchange was exceptional. Cass was our main contact person and he took great care of us. I mean, he really took great care of us. Even after I purchased the car, Cass made sure that I was set up for everything. Mike, the finance Manager was also superb! The manager, Rafat, also went above and beyond to make sure I got what I wanted. Even the lady who handled my rental, and the guy who welcomed me back were great! Everyone and I mean everyone was just beyond Amazing. I would definitely be referring friends and loved ones to this dealership. I am so looking forward to my next purchase from them in the future. Thanks for the great experience guys! I love my car! read more

My experience with the Chevy Exchange and Michelle Rendall was outstanding. I found my new vehicle online and was hesitant to do business outside of my state (Michigan). But, Michelle got involved and stayed involved throughout the process. She kept me well connected and informed. She also helped with financing when I decided to change my financing at the last minute. I also want to thank Lance for taking the time to help me with and explain the warranty information regarding undercoating and paint and interior. I was happy to get the work done at the Chevy Exchange, before it was delivered. Plus, they hired the company to deliver my new Tahoe. read more

THIEVES! THIEVES! THIEVES! The Chevy Exchange took advantage of my teenage son by falsifying his credit application and forging his initials on the contract. They lied about his monthly income, job title, and more on the credit application in order to make sure he qualified for the car and they got the sale of the vehicle. Now my son has a $600/month car payment with and APR of 23%. They preyed on my son and committed consumer fraud because he was young and alone. The GM is rude and extremely unethical. They won't return emails or phone calls. Dealing with The Chevy Exchange has been a horrible experience! Absolute THIEVES! read more

Friendly staff, went over everything very clearly and never felt like I was being shortchanged. The final steps took a bit longer than I would have liked, but I understand the financing process takes some time. There are a few minor details about my Bolt EV that I noticed shortly after taking delivery - a paint defect (for which I've already scheduled a service appointment) and lower than recommended tire pressures - but overall, the car is great so far and came with a full charge off the lot! Ask for Jeron Justice - he's helped me every step of the way with the Bolt and even came in on his day off to close the deal! read more

Brought in a 2016 Camaro that was having multiple issues. The issues were the result of years of good intentions, but poor results from OTHER dealerships and repair shops. Elmer and the techs at the Exchange peeled back the layer of the onion with the car and identified the core of the problem and the solutions. The issues were fixed and worth the investment in the vehicle. They took the time to send me pics of the process and damaged/failing parts and Elmer gave me a couple of auto shop lessons throughout the process. The service and tech team at Chevy Exchange did a great job...much appreciated! read more

My review is based solely on my experience with the salesman, Francisco. If you're in the market for a vehicle, I highly recommend asking for him. Francisco is a no-nonsense type of salesman who genuinely understood my perspective when discussing buying a used car. From the outset, he provided me with a Carfax report of the vehicle I was interested in, ensuring transparency from the start. Throughout our discussions, I never felt pressured. If management wants to increase sales, they should consider having Francisco teach their classes. He truly empathizes with the buyer's point of view. read more

Helped a family member buy a Trax at a great price and probably the most pleasant auto purchase that I've encountered over many years and auto buys. Knowledgeable and helpful, the group that we worked with was spearheaded by Danny Trujillo and with help from Rob, Lance and Baja, the whole process of identifying the right vehicle, financing it and taking delivery was seamless and satisfying. Our second experience at the Chevy exchange and the service continues to get better each time. We will continue to do business at "The Exchange" Thanks to a well-orchestrated team. read more

This was the best car buying experience I have had and I have purchased a lot of vehicles. I sent in a request for information and was contacted right away. I don't live close so I was leery about buying online. I was sent additional pictures and videos of the vehicle I was interested in and there was NO pressure which was so refreshing! I was also able to get my Tahoe shipped to me- honestly the whole process was a breeze. The Chevy Exchange was honest and up front I will be recommend them to anyone that is looking to buy!! Thank you again!! read more

Rafat is the ONLY person you want to buy a vehicle from!!!!!! He is so kind and understanding! Will go out of his way to make you happy!!!! If your looking to buy or sell your car or truck, go see this man!!!!! And be sure to request Mike to do your financing!!!! He's awesome!!!! Really nice and super funny!!!!!! Could not have asked for a better experience!!!! Thank you Rafat! Thank you Mike!!!!! P.S. You both deserve big, fat raises!!!!! No matter how much your making now, it's not enough for two amazing employees like you guys!!!!!! read more

From the moment I walked into the Cheverolet Exchange I really felt like nothing but family and my salesman BRENT made all of this possible including the purchase of my 2015 Chevy Malibu. Brent really focus on your highs and lows and makes it possible whether good credit or bad credit to purchase a vehicle in the range that best fits you and your budget. Phenomenal Experience is the only thing else I can say. The Chevrolet Exchange will be the only place from here on out that I purchase my vehicles. THANKS BRENT your the BEST!!! read more

You can go anywhere to look at and purchase a vehicle. Outstanding, exceptional, and personal service you can not get every where. YOU CAN AT THIS DEALERSHIP! From the sales person, service department, finance team, to the owner. I have not experienced that service since the 1980's. I have purchased cars for over 4 decades. The Chevy Exchange treated me the way I wanted to be treated. I was amazed how they go above and beyond in all they do. Don't just take my word, check it out yourself. Chevy Exchange Lake Bluff, IL read more

My husband and I LOVED the staff at Chevy Exchange Lake Bluff!! Buying a new car brings back memories of pushy salesmen not interested in our needs that ends in frustration! But this time it was different! Rick Eggan was Kind, honest, fair, helpful and knowledgeable! I visited multiple car dealerships, and none impressed me like Chevy Exchange Lake Bluff! I will recommend it to all friends and family. They have nice staff in the service center too. Did I mention I LOVE MY NEW YELLOW CHEVY SPARK we bought 2 days ago? read more

I brought in my Chevy Tahoe for a Factory scheduled service, oil change and tire rotation plus three overhead buttons that open the garage door shorted out and the Chevy emblem on the rear was discolored. The factory service was fast and friendly. Parts were ordered for the garage opener and a new Chevy emblem was replaced at no charge. I was given a ride home then they picked me up when the car was ready. Excellent service and the Tahoe is running beautifully! Thank you! read more