I usually hit this CBTL if I'm seeing a movie at an AMC in Burbank or happen to be in Burbank. I could be wrong but I think it's one of the only CBTL in Burbank. Good service and I most recently discovered they have one of the best pastry selections out of most Coffee Beans I've been to. I shared the mocha cheesecake brownie a week or two ago and it was insane delish!!!! They make a great iced non fat latte - parking can be a REAL pain!!! If you can't score a spot on San Fernando Rd. Come to think of it, I usually am parked in the theatre lot and walk over. You may need to try that. Nonetheless, another fine Coffee Bean location. read more

Terrible service they cannot handle it when it is busy order never was made after waiting 20 minutes lack of employees and no apology. We got our money back and walked out read more

I come to this Coffee Bean regularly to study in the mornings/afternoons, and it has proven to be a good study spot! Parking: good luck finding street parking! I usually just park in the 2-hour free structure on Palm and take the walk over. I've never had trouble finding a seat. Cashiers are really friendly. I usually get any of the tea lattes (jasmine dragon phoenix pearl or english breakfast being my faaaavorites) It can get a little noisy as more people come in, but nothing some earbuds can't drown out. read more

It's better than Starbucks, and if you have nowhere to be for the next nine hours, they let you sit outside and not buy anything extra. Thusly, it's where I wasted my late teens and early twenties bumming around, conversing with my friends and chain smoking. That said, (sadly.) I would give my first kid for a Moroccan Mint Latte. Really. I live out of state now, and I haven't been able to find any thing like it. So unless someone wants to send me the Coffee Bean's chocolate powder and tea, I will be left to dream.... read more

I am a CBTL enthusiast, and just have to say that they have the best ice-blended coffee drinks for a coffee chain . I always get the vanilla hazelnut blended , as well as their hot lattes. Each location tends to make their drinks a little different , so I'm always going back to the ones I know make them good. This location is pretty good, although located a bit farther than where I live , I always try to stop by if I'm at the downtown Burbank mall or eating at kabuki . read more

The Coffee Bean & Tea Leaf - Vanilla hazelnut ice-blended, my signature drink :-P - Coffee & Tea Near Me - Burbank, California

I come here to write often and generally speaking this is a nice Coffee Bean. I'm a huge fan of this chain anyways because they always have a great selection of teas. The staff here are great! Super friendly, nice vibe and they always get my drink right. I would give this 5 stars except for the fact that the restroom is filthy and could be put on par with a cheap gas station. When ever I'm there I'm usually writing and drinking coffee or tea for about 4 hours, so I either have to use the restroom here or go home. The first time I was there, it was a bit busy so I figured, "Hey, things probably got a bit crazy today and they are behind, no biggie it happens." But it seems it's been dirty every single time I've been in there! It smells like a urinal, trash and toilette paper on the floor and this last time I was there, I just had to go home, the seat was covered in pee. I'm sorry but if you are considered a respectable coffee shop then you should have a respectable bathroom! read more

The poppy seed scone was ridiculously DRYYYYYYYYYYYYYYY!!!!! But the pom blueberry tea latte was amazing as always. Parking here blows.

The closest in experience to Peet's - in terms of the coffee served and friendly, warm staff. When in Southern California, we visit the C Bean. Wife loves the iced coffees and kidlet thinks they make the best hot chocolate... he says 'Its up there'.. as high as his little hands can stretch. Warm smiling and courteous staff.. What more can one ask for. However, the Burbank downtown, like any other, can pose parking challenges.. so watch out read more

A nice bunch of brewers. This place is becoming my morning brew shop. Corporate which I don't like but hey it ain't starbucks who I can't stand. The staff is very pleasant without the barista snottiness. The coffee is always good here. Jean L. is right! The Hazelnut latte is pretty fucking awesome. A tad too sweet for me but still really, really good. read more

Even on a bad day (for me or for the store), I would give this particular branch of The Coffee Bean & Tea Leaf at least 4 stars. I have been coming to this particular coffee house since 1999, and visit on average at least once or twice a day. I had my first CBTF (Coffee Bean & Tea Leaf) experience in March or April 1999. A friend of mine and I went to Larchmont, and she suggested I try the Vanilla Ice Blended. Well, I became quickly hooked on those, and by fall of '99, I was having one or two a day. How does that work out? Well, for those of us who are either too lazy to make breakfast, or who are not hungry for breakfast, a Vanilla or Mocha Ice Blended makes a wonderful meal - as long as you don't focus on the nutritional content. ;-) I gradually ventured towards the Mocha Ice Blendes, and they are my daily vice and diet staple to this day. I have one for breakfast and one for lunch, and then I eat whatever I want for dinner. Yes, it's a bad habit, but I don't drink, smoke or gamble, and I'm not really a 'shopaholic,' so this is where I give in to temptation. ;-) Having gone to this particular store for 12 years now, I have seen so many employees come and go. Throughout the years, I have experienced extremely courteous people who have worked there, and they have consistently tried their hardest to please their customers. Once they get to know you as a regular customer, they greet you by name and may even start to prepare your drink while you're waiting in line behind someone who is still deciding what he or she wants. For those of us who are often in a hurry - especially in the morning - this is great! I've been to other CBTL stores, and while I don't have any real complaints about service, generally speaking, The Coffee Bean & Tea Leaf on San Fernando Blvd in Burbank is by far one of the best in terms of customer service, speed and care taken to make your drink the way YOU want it. They really do aim to please. It's gotten to a point where I consider them 'family' now, even though so many of my 'family members' have left and moved on to other adventures. As for parking, I recommend parking in one of the nearby Burbank Town Center mall parking structures. I park near Macy's and cut through the store, right through the heart of the mall, passing another favorite store of mine (Mandarin Gems), and then I go out to cross the street. Generally speaking, the parking is tricky by 7:30 AM, and it doesn't get any better throughout the day. At least now, there are time limits set and enforced in the parking spaces right outside the stores on San Fernando Blvd. For those who enjoy iced coffees and cold flavored drinks, I highly recommend: the Vanilla Ice Blended, the Mocha Ice Blended, Malibu Dream or Sunrise, and Pomegranate-Blueberry. When the holidays are near, come fall, the Peppermint Ice Blended is also wonderful! read more

I really like this Coffee Bean - the employees are very nice and sociable, it's always clean, and it's never chaotic. They also always make my drink perfectly on the first try. Big fan of Coffee Bean, big fan of this location. read more

The Coffee Bean & Tea Leaf needs to remove the "Tea Leaf" from its name because this is bad tea. I really did expect more from them than from Starbucks since Starbucks does not masquerade as a tea shop as well as a coffee shop, but honestly, I would rather go there for tea than come here. The whole leaf tea is so old it's gone bitter & bad and then they put it in bags! If you're going to drink bagged tea, you have to snip it small, else it can't steep that well. And the bags they use are these giant ones that fold over the edge of your cup, which means you've got a nastly wet piece of cloth right where you want to grab it. Let's leave it at the Coffee Bean and have done with it. read more

I love this place when they bring out the holiday flavors. They had so many yummy latte flavors, I had a hard time choosing. They have very tasty looking baked goods too. read more

My favorite place for anything coffee or iced tea! Anything I get from Coffee Bean is so yummie and tasty. They are really friendly too ... not like some other coffee shops. I'm treated really nice and I always come back. read more

The Coffee Bean & Tea Leaf - Yum yum! Gotta try this. Im having the swedish berry tea with blood orange syrup - soo good on a hot day! - Coffee & Tea Near Me - Burbank, California

Hate leaving negative reviews, but my experience here was awful. I placed an order ahead of time using the mobile app. I arrived at the time my order was supposed to be ready; it wasn't. It was fairly busy, so it was totally understandable. After a half an hour of waiting, my order was finally getting put together. All orders were getting placed into sealed bags. When mine was finally ready, I confirmed with the employee if everything was in there (two drinks and a food item). I get to the car and head off. The food item was missing. I go back to the location, incredibly annoyed at this point. Nobody helped me. After a short while, I decided to leave, as I was already severely late for a meeting. I'm going to be calling the location to speak to a manager and try to get a refund for my order. This level of service is so unacceptable. I hope it isn't the norm. It's the first I've experienced anything negative at a Coffee Bean location -- very disappointing. read more

Love this place! Seems to me every time I order my dirty chai latte it comes out to perfection about 90% of the time and it's very consistent The workers and decor is top notch just as it should be, it's not like other coffee beans to me the service here is different! Reason for 4 stars is because of the price, I've been around my fair share of coffee shops and there prices are a bit to high, but that should not stop you from enjoying the lattes or other products they serve. read more

Went to this Coffee Bean & Tea Leaf after watching Ratatouille at the AMC Theatre nearby. The staff was very friendly and the Soy Latte that I ordered was strong. When I go to Starbucks, I have to order an extra shot for my large Soy Latte. The Soy Latte at Coffee Bean & Tea Leaf is stronger than the Starbucks with the extra shot. The location is great which helps immensely with the environment. There wasn't that many seating available and one of the annoyances was that they had seating in front of the door; so I had to literally squeeze between two people just to get inside. read more

AWESOME Kicks the crap out of Dunkin Donuts' coffee coolata and the Starbucks equivalent. Thats all I really had but If they had one in Boston, MA you know I'd be there every day!!! Dont know why someone doesnt take advantage of the fact that the east coast has no coffee beans!!! read more

The staff isn't really friendly. I've been here 3 or 4 times. It's consistent. Not sure what the issue is, but I don't like it. I think today was the last time I'll go. And I'm irritated with there only being one nice, comfy chair there. It discourages staying and ordering more. What's good, though, is their coconut cake. It's what draws me back. (But there's gotta be another place to get yummy coconut cake.) Not keen on the joint. read more

I have been here quite a lot and it's pretty much the same thing. Good customer service but when I get my drink, there's a 90% chance there's something off with it. Either it's not strong enough, or at the requested temperature. And today, I was very excited for the holiday drinks they have. My latte was quite bitter. I worked in a café for years so I know espresso (sort of)! It would only be this bitter if they let the shot die and/or they gave me decaf. Perhaps it would be better to just get your treats at a different location. I still love Coffee Bean, just not this one. read more

It is sad that I have to say goodbye to coffee bean after 18 years of loyal customer. For the last 7 months , since this store changed new management and crew. My drink doesn't taste the same. I order it online but it seems no one reads my order correctly. Only a couple of barista can make my drink but our schedules don't mix. I use to visit coffee bean everyday. I just don't like it anymore. I have to throw it away because it doesn't taste good. I use to love to drink my ICE BLENDED MOCHA. I have tried to take Covid and new management into consideration. New workers have never taken the interest to learn to make my drink . Lorenzo made sure that all his workers took good care of me and they is why I visited the store everyday. It's time to say goodbye. COFFEE BEAN DOESN'T CARE ABOUT GOOD SERVICE. San Fernando store and toluca lake need to learn customer service. SAD read more

I've been here a number of times and have always found a place to sit. However, the place seems to do a great amount of business so they are often very busy. The people who work there are very nice to me and I enjoy that they have a whole variety of herbal tea! read more

I personally prefer this to Starbucks and recommend you give it a shot or just a cup of coffee... They have much better coffee than Starbucks and if you are like me and enjoy iced coffee it is made from a concentrate and does not sit in a cold jug. They also have an option to overdose on caffeine by asking for your iced coffee to be "extreme..." The staff is very friendly and puts me in a great mood each and every morning that I come her. Evening staff is also cool and stays open until 11... Internet is fast, reliable and there is always a good spot to sit to work from, but don't expect to have access to a plug... read more

The Coffee Bean & Tea Leaf is usually my third choice among the "big 3" coffee chain stores. I come to this coffeehouse when Starbucks is too crowded. Coffee Bean excels in their cold drinks. Their iced blends are flavorful if not a tad too powdery at times. The Black Forest Iced Blend was overwhelming way too sweet. I can hardly polish it off but I like their sugar-free selections. Their hot drinks miss the mark not only at this store but other Coffee Beans. Even their daily coffee tasted more like hot water than coffee. read more

Yea, good place if you want to be rushed and called a different name when your order is ready. The shift supervisor Carolina is horrible at listening to our order and has a slight attitude. The other employee(didn't get her name) made our drinks and I asked her can I get whip? Replies with a smartass answer "it doesn't come with whip unless you ask" Me= I did ask for whip!! Rude drinkmaker "oh , she didn't put it" yea because she didn't pay attention to what the F' I ordered. Ok so our double toasted everything bagels are ready and Carolina doesn't remember my name... Ok no big deal but don't start yelling out James, James? what was his name again? Pffft! Just call out the order sweetie that might workout a little better in the future. Completely Rude staff and horrible service. Corporate may need to check this location and stop all the unnecessary attitude. Don't come here! read more

This particular coffee is probably my least favorite only because they've gotten my order wrong a few times. I come pretty often since I usually catch a movie at the AMC 16. Service is normally pretty okay but I really hate when my usual drink just doesn't taste like it should, you know? Aside from that the coffee bean is still bae and one of the employees will change my drink but not after some side eye lol. I don't like being the annoying customer but when it comes to my coffee (especially when I'm paying ~$5 for a drink) it better be perfect! I mean it usually is at every other location so I'm not sure why this one just doesn't cut it. read more

Been getting the pure drinks lately and about half the time they taste like they put coffee in them. Cant have caffeine

I've been wanting to leave a review for this location for the longest. But I kept hesitating. Thought I give them a chance. Hoping the customer service there will change. But it never did. If I could, I would choose to give it a big fat 0 star. But unfortunately it doesn't allow me to do it. I've been going there for years. And each time the same. Such poor service. And the attitude there with all the employees I dealt with are so bad. No greetings nor a thank you with every purchase I have made at that location. Either trained them with better quality customer service or hire someone who appreciates being employed instead of not caring to work there or their customers. If I'm ever in the Burbank area, I prefer to drive further and take my business in Glendale on Glendale Ave or at The Americana at Brand or in Los Feliz. The service there is 100 times better. A greeting with a smile and also ask if you're a Coffee Bean member. And most important, they appreciate your business and thank you with a smile. I definitely don't get that at the Burbank location. read more

Since I just moved to this area from Simi Valley, this will probably be my new spot to hang out, and read my newspapers, and magazines, and surf the internet, while drinking my favorite Coffee Bean & Tea Leaf beverage, which would be their Vanilla Ceylon Ice Tea. It's in a great spot, in the Media Center, right across the street from the mall. My only complaint about the Coffee Bean & Tea Leaf, is that they close earlier than Starbucks, usually about 1-2 hours, both during the week, and on the weekends. This one also closes earlier than the Starbucks down the street. That's a shame, because I like Coffee Bean more than Starbucks. I was wrong. This place is actually open later than i thought. They're open until 11:00 Sunday-Thursday, and midnight on Fridays, and Saturdays, which is actually later than the Starbucks in Burbank near me(I'm not sure about the Starbucks down the street from this Coffee Bean though). So, this Coffee Bean now gets 5 stars from me. read more

This place is all about the gourmet iced coffees or iced blended coffees. If you order a basic iced coffee you'll end up wanting to trash it. It isn't strong enough so the ice waters it down immediately. Add cream and it goes from java to brown milk in 2.2 seconds. I guess I should've ordered the cold brew here. They do sell the PAPAUA NEW GUINEA SIGRIA A and BRAZIL CERRADO in whole bean bags which is nice. The wife had the POMEGRANATE BLUEBERRY iced blended drink which was creamy and delicious. read more

Horrible service - first of all there's no parking so I had to pull over and have someone be in the car for me to go get the stuff , that's not their fault tho. The cashier got my order wrong twice even after repeating it to me? They made me pay more money to fix the drink she messed up. ROXANNE was the one making the drinks , such attitude after i asked her to fix it she's like " WELL U DIDNT TELL ME TO PUT SWEETENER" after i did 3 Times... and then she's like OK WAIT TILL i finish everyone else's i had to come back again a third time after telling her it's suppose to be sweeet and she gave it to me with no sweetener? Like whats so hard about pouring an earl grey tea into a cup and putting some equals in it. It wasn't some complicated drink. So annoying and rude. read more

Staff here is always so friendly! All smiles. Haha I love it. I like to order my vanilla latte. Drink in. And I'm in love with those glass cups. Perfect place to read, meet up for a mini meeting, study, homework. The AC could be cranked up to colder every once in a while though :) Fantastic coffee bean here. read more

Good customer service and my order was correct.. representative was friendly.. good promotion for labor day, especially for the heat..

Worst morning crew ever. This store changed alot of employees in the last six months and now they are incredibly slow. This one dark haired girl is horrible behind the register as well as making coffee. She always has this confused look as if she has no idea what shes doing. I used to be in and out of this store in under 4 minutes, now im here for almost 10. Get your act together management!!!!! read more

Bad customers service .....they dont care about customers. I just went for Tuesday tea. I paid for my tea not free. Wish i know her name so i will write on my review. read more

The service here is really great. The baristas are pretty friendly and speedy. However the manager never fills my drinks to the top, not a huge deal but annoying l. He leaves more space than necessary for additives even though i don't add anything read more

The Coffee Bean & Tea Leaf - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Burbank, California

Nice nice strong drinks it doesn't matter which drink they're so strong and wonderful great muffins too

I like this place. The staff are pretty chill and are welcoming. Drinks are good and I think its way better than Starbucks. I like getting the chocolate frapp. Its really good when im not in the mood for caffine. We did a scavenger hunt for my friends birthday and they were totally game to play a long. I gave them a Victoria secret bag to keep haha and they gave it to her when she ordered this specific drink that they would know it was her to give the bag to. It was pretty awesome and I enjoyed doing this and the staff made this a pleasant experience. read more

My ice blended mocha did not taste very good. It wasn't made right. It tasted like iced milk and had no coffee flavor.

Coffee Bean is Coffee Bean - What more can you say? They've got good coffee and tea drinks. Sometimes I come here and sometimes I go to Starbucks on the other end of the block, but I usually prefer here. The reason? The people here seem to love tattoos and this makes me feel welcomed and happy - and isn't that what matters in your coffee experience? I have no idea. It's late and clearly I need some coffee... read more