So I used to avoid this place because I remember thinking the coffee flavor profile was bitter, but if you feel like me, you need to try it again!!! I've gone a couple times recently and the flavor has been great!! I usually keep it simple with a flavored iced latte. They have a whole list of vegan options, which was helpful. I like going with banana. You will likely be waiting for a bit, but they make the line move fast. There is a seating area hidden in the back that is fun and it's an interesting spot in terms of decor! Worth checking out. read more

The Ugly Mug Coffee House - Vegan latte options!! - Coffee & Tea Near Me - Burbank, California

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AESTHETIC of this place is adorable. Love the UGLY mugs and trying to find which one looks most like me and people I know. They do have a SOY milk option for lattes. And the coffee is decent but no in house syrup options available. Some OUTDOOR seating with nothing indoor. And a bit hard to find parking. Popular local spot! read more

For a "world famous" coffee house that serves dozens, if not hundreds, of various drink options, you'd think ordering an "iced coffee" wouldn't have the barista looking at you like you were speaking Mandarin to her. It's the hot coffee you brew plus ice. Last I checked, that was the most common coffee order in the US. Ended up with a cold brew, which is not the same thing as iced coffee (and again... a "world famous coffee house" should know this). Cold brew has a different flavor profile and more caffeine. Either the employee is really uninformed about the most basic things about coffee or this business refuses to pour their normal medium/dark/flavored roast coffee over ice because they charge twice as much for cold brew... neither of which is acceptable. If you want to wait in a 30-minute line with kids running into you and the decor completely unattended, and overpay for a drink that wasn't what you ordered... this is the place for you. Otherwise, any of the other local Burbank coffee shops are better. Literally, pick any of the other places and you will have a better experience. read more

The Ugly Mug has been around Burbank since 2017 and I've only had it once before , I had the opportunity to try it once again and it did not disappoint. I tried the Banana Horchata Latte and it was amazing. Both the banana and horchata flavor stood out without overpowering one another. I also got to try their Banana Split Latte which was also good. Definitely tasted like a Banana Split in a drink. Service was great , the staff were friendly and welcoming. Drinks were made fast. No complaints. Ambiance gives a very cozy coffee spot vibe. It's nicely decorated with trinkets and makes you feel like you're stepping into someone's home. Pair that with a good drink and you have yourself a wholesome inviting coffee shop. Overall , would love to come back again! I'm surprised I haven't been here more. read more

The Ugly Mug Coffee House - Coffee & Tea Near Me - Burbank, California

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Came for coffee with a short-ish line. They have a variety of drinks to choose from. I had the Nutty Horchata which I enjoyed a lot. Not too nutty, but had the horchata flavor I wanted. The staff was welcoming and helpful with questions. They have plenty of items for sale as well. read more

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Drinks were really good, there was a very long line but the baristas and cashiers work really efficiently. The place was very tiny with no seating inside so it's basically to-go with a few tables and seating outside. I've been on a banana kick lately so I tried one of their banana cream lattes and it slaps. But $9 for coffee makes me want to cry lol read more

Just craving for something cold and refreshing. Browsed on Yelp and found this place with lots of great reviews. Small but very cute store--no seating inside, but there were tables on the sidewalk and they were almost all full. While I was waiting in line, the decorations and little nooks kept my eyes busy; I was just looking around. Such a cute store. There were plenty of staff, and everyone was helping customers very quickly. Even with the long lines, they remembered customers' orders well. I ordered the Muddy matcha latte. I loved it--very refreshing and not too sweet, just perfectly balanced. Definitely, this place will be one of my favorite spots. read more

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I've been here a few times and they consistently serve excellent espresso. Their lattes are delicious, and I really appreciate the wide selection of vegan options for anyone who's lactose intolerant. They also have a great selection of cute knickknacks, stickers, and décor that add to the charm of the space. The staff are always kind, and drinks come out quickly even during busy times. I'd definitely come back! read more

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This is the cutest coffee shop ever!! Very nostalgic atmosphere. Love all the decorations and old box tube tv. Order me a vanilla banana latte and a ham and cheese croissant. The baristas was very sweet and recommended my drink. She was right it was delicious! Went out back to have a seat and enjoy my breakfast. They have such a cute jail themed back area with plenty of seating. Come and check this place out. You won't be disappointed. read more

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One of my new go to coffee shops in the mornings. Located on Burbank Blvd, there is street parking available, but sometimes you have to park in the residential area. Absolutely love their decorations and the merchandise they carry. Just bought Valentine's Day mug! The menu is unique and they offer quite a variety. I usually get the matcha latte but recently have tried the Valentine's Day menu items. You can change milk options and sweetness options. Service is great and staff is always friendly. They also have a stamp card which gives you a free drink on the 10th visit. read more

The Ugly Mug Coffee House - Menu - Coffee & Tea Near Me - Burbank, California

The coffee from here is so delicious! i've been coming here for years and it's always one of my go to if i'm in the area! i recommend trying an iced mocha or their iced horchata latte! read more

Very cute coffee shop! They have cute mugs and decor. The menu is pretty big for beverages and they offer different milk options which is nice. I ordered a vanilla nut iced latte with regular milk. It wasn't too nutty but it was very sweet and the coffee had a little bit of a burnt aftertaste. I also ordered a ham and cheese croissant which was huge ! They offered to warm it up it was very tasty. read more

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Black Friday shopping is not complete without coffee. Being a chill morning, my husband asked to find a local coffee shop and I agreed. The Ugly Mug came up and we decided this is where we're headed. I was not expecting such a cute exterior. Inside is very kitschy, with decor from A Christmas Story, an old big boxed TV playing The Parent Trap. It's small inside, with just room to order. All their seating is outside. Even though it's cold, we opted to sit outside and enjoy the coffees and music. Inside, we were greeted so warmly and service was great. They have a ton of options for coffee. They have a whole horchata latte menu and a banana latte menu in addition to their regular menu. They also have milk and/or sugar free alternatives too. We ordered the white chocolate banana latte with oat milk and the vanilla nut (hazelnut) latte with oat milk. The coffee is a little sweet, but I think as the ice melts, it'll be perfect. If we're back in the area, we'll be back to visit! Oh! Park on a side street and walk over! There's parking in the front, but parking is dependent on your trust in others driving by and not hitting your car! read more

The Ugly Mug Coffee House - White chocolate banana latte and vanilla nut latte. - Coffee & Tea Near Me - Burbank, California

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It's a bit hard to find a peppermint mocha that's so flavorful but this was so good! It's pouring so I went outside to their back patio and it was so nice and cozy! They have holiday music playing and a little heater so that was really nice, thank you for that. The staff (owner?) that came through was really nice and I appreciate it. I tried not to overdo my stay but i definitely would have stayed there longer. I got a croissant on my way out and it was alright! Their other pastries looked good as well. Will be back to try everything else! read more

The Ugly Mug Coffee House - Peppermint mocha - Coffee & Tea Near Me - Burbank, California

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Super cute place! The service was nice and I like how the menu set up was a bit different, you had a frame for each category: sugar free, pumpkin, banana... I got the banana vanilla latte and it was sooo good. They also have a cute back patio and seating area but there is no WiFi which might be difficult. read more

The Ugly Mug Coffee House - Coffee & Tea Near Me - Burbank, California

They have THEEE MOST coffee options I have ever seen, and you can pretty much get any cold foam flavor you want because they make it fresh for every drink. They even have VEGAN OPTIONS ! The inside is very small but they have a front patio that is chill and a Hidden back patio that "feels like a private club" ! Also equipped with holiday-themed decor that switches every season. The owners are really cool too and they provide amazing service all the way around. read more

The Ugly Mug Coffee House - Tried EVERYTHING ! - Coffee & Tea Near Me - Burbank, California

5/5 for ambiance, vibes, and aesthetic. 4/5 for the banana oat latte. If you're a coffee enthusiast, the beans taste a little burnt other than that good flavor syrup! read more

The Ugly Mug Coffee House - Coffee & Tea Near Me - Burbank, California

This place is such a cute local spot that would be hard to miss, unless you were looking for it- and honestly, that's the best part about it. They have a vast selection of items to choose from and several menus all around. I advise expecting to spend some time in the order area- because service is not quick. Howeverr, when it's your turn, they will see you through start to finish, so it makes sense. They have many vegan options. The only reason I docked a star was for cleanliness (its a bit dusty) & there were 2 flies in the pastry case, from which they grab their pastries. Prices are reasonable, too, which is a refreshing change. I have a vanilla banana latte with almond milk and it was delicious. Will absolutely return to try something new. read more

The Ugly Mug Coffee House - Coffee & Tea Near Me - Burbank, California

Been coming here for a few years. Good quality ingredients and friendly owners and staff

Such a cute establishment and their drinks were just as good. I appreciate their vegan menu that offers a variety of flavors. Ordered the pistachio latte and it was delicious. Their back outdoor patio was relaxing and provided the perfect coziness to catch up with someone special. No WiFi and no pets allowed, but service was pleasant. I went later in the afternoon and didn't have to worry about crowds. The ugly mug is worth the coffee break. read more

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I really like this coffee place, it's cute and customer service has always been very welcoming and overall nice when taking your order. The quality of their coffee is very smooth & they always make my iced latte not overly sweet which is my preference. Recommend if you're looking for a nice place to sip your coffee and relax. read more

The Ugly Mug Coffee House - Iced vanilla latte with their seasonal grinch cream top delishhhh - Coffee & Tea Near Me - Burbank, California

Located on Burbank Blvd next to the ice cream shop, The Ugly Mug is the local coffee shop for the neighborhood. There is ample street parking and some in the neighborhood too. They offer a ton of different drinks from your typical coffee and lattes to fancier pistachio and earl Grey lattes. They also sell pastries and pre made sandwiches too. Go early though because a line will form out the door on busy days. read more

This cozy coffee shop has a really cute, homey interior with fun decor. My friend loves this spot so I tried it for the first time, and I ordered the White Chocolate Latte. I usually like white chocolate but this one I really did not like. It tasted off, it could be because I got it with non-fat milk (which sometimes doesn't go well with everything), and I was pretty disappointed about it so I asked if they could change it and they said they couldn't, which is fine. However, my friend got the S'mores latte which was pretty good so maybe I just ordered the wrong thing. If I ever come back I will order that instead. read more

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This has become me and my little sister's favorite coffee shop. I don't think I've ever came back to a coffee shop purposely unless I'm in the area. But this one? I've been here 3 times already in the span of a couple weeks. The service is amazing. People working here are very kind. The shop itself, is super cute! They have such cute and random things all around the shop. And don't forget about their beautiful patio. There's so many varieties of drinks! From coffees to matcha, even smoothies! Their banana horchata latte is amazing, my friend loved their matcha topped with the banana cold foam. read more

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Had to visit the Ugly Mug just to try their Matcha. Ordered the Ube Matcha and it was excellent. Tons of coffee flavors available here. Retro vintage charm to the decor. Definite charm and personality at this shop. Service was great. Will come again. read more

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Ugly Mug is near Larry's Chili Dog, so you can get your caffeine fix after your chili dose. They have a standard menu for hot, iced, and blended coffees. They also have Sugar Free and Vegan menus for those with dietary limitations. The Cold Brew and Vanilla Lattes are both good. The location is small with all the seating on the patio. read more

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This small coffee shop offers a fairly large coffee menu with specialty drinks, such as their dirty horchata and banana chai latte. They also offer some baked goods, but they tend to sell out by the morning. Today, I got an iced raspberry mocha latte, a kale/spinach and cheese croissant, and a ham and cheese croissant. I would recommend the ice raspberry mocha latte for those with a sweet tooth. The croissants were buttery and perfectly toasted, my favorite being the kale/spinach and cheese croissant. The wood interior, vintage trinkets and signs, and old tv set playing Disney movies on the floor creates a charming, cozy, vintage feel. The baristas were also very kind and helpful, even offering to work with me on my preferred sweetness level. Guests (and some of their furry companions) are also able to enjoy their food and drinks at their outdoor patio. read more

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The Ugly Mug has won my heart. They won it with their adorable patio. With their whimsical and quaint decor. Their cheerful customer service. Their delicious coffee drinks, snacks, and pastries. With their TV always playing a children's movie, and with Tugboat Mickey Mouse on the wall. Most of all, they won my heart for being a place where I can always go and feel happy and relaxed. When the world is too much, it's nice to know there's someplace where you can sit on a patio, listen to the tinkling of a fountain, sip a coffee, watch the world go by, and feel good. read more

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Here's a polished, fun version of your review that keeps your personality: The staff was so patient (which I appreciated since it was my first visit and their menu is extensive!). We placed a pretty big order--seven drinks total--including a Nutty Horchata latte, Vanilla latte, Banana Oat latte, an Americano with almond milk and lavender syrup, and a Matcha Vanilla latte. The Nutty Horchata latte is made with their homemade horchata and hazelnut syrup--such a unique and delicious combo. Everyone in my group loved their drinks. The coffee flavors were solid, and everything looked as good as it tasted. They have what I'd call a "not-so-basic basic" menu--lots of creative options while still covering the classics. I especially loved that they offer a good sugar-free selection. The decor is cute, there are plenty of trendy drinks to try, and it's clearly a local favorite--there was already a line out the door shortly after we arrived. I'll definitely be back! read more

The Ugly Mug Coffee House - Interior menus in front and side walls - Coffee & Tea Near Me - Burbank, California

Was in the area & needed a quick pick-me-up. Out of the many cafes I tried, this is one of the few that had cheery & welcoming staff :) There were many menu items that sounded solid! I ended up getting the vegan soy vanilla nut latte & my boyfriend was set on the white chocolate latte as soon as he saw it on the menu. Our drinks came out quickly & both were good! Nice balance of espresso to milk/syrup. I believe it's street/metered parking only. read more

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The coffee here is fantastic! I tried a drink from their seasonal Valentine's menu the Chocolate Dipped Strawberry and it was exactly what I needed. With two espresso shots, it gave me the perfect boost to get through the day. Definitely a 5-star drink. However, the wait time was brutal. I spent 33 minutes just to reach the cashier and another 8 minutes to get my drink. As much as I loved the coffee, I'm not sure I can justify waiting that long again. Those are Disneyland-level wait times yikes! I really wish they had an online ordering system because this place is clearly too popular for its current setup. Another downside was the bathrooms they were a mess. Trash everywhere, water all over the floor... it definitely needed more frequent cleaning. On the bright side, their restroom signs were entertaining. The decor at this location is beautiful, but the long wait alone might keep me from coming back often. Not saying I'll never return, but if I see that line again, I'll just keep driving. One last thing there's a strange sign inside saying no outside food from the neighboring business is allowed, and another outside saying customers from the ice cream shop can't sit there. It almost feels like there's some kind of rivalry going on between them. Now I'm really curious about that backstory... find it very weird and almost immature in a way..... someone tell me the chisme.. read more

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First of all, it's definitely not fast service. My real issue was the price. I bought 2 drinks, an iced chai latte (medium, because they don't have small sizes for iced drinks ) and an iced matcha lavender concoction for my daughter. It was $17 -- SEVENTEEN DOLLARS!!!! Never again. Oh and it's hardly western themed ... read more

The Ugly Mug Coffee House - Iced chai latte - Coffee & Tea Near Me - Burbank, California

Greta place! Friendly staff. Lots of choices. Get the dirty horchata with oatmilk. Chef's kiss! read more

The Ugly Mug Coffee House - Dirty horchata... just get it. You're welcome! - Coffee & Tea Near Me - Burbank, California

The Ugly Mug offers great coffee, but unfortunately, their customer service leaves much to be desired. As a loyal customer who lives just across the street and visits at least once a week, I was extremely disappointed today. I mistakenly brought cash instead of my card (forgot about their no-cash policy) and was planning to quickly run home to grab my card. However, when I asked if I could use the restroom before heading out, I was told no, as it's for paying customers only. This response felt especially disappointing after all the times I've supported their business. In that moment, I returned my stamp card and decided to take my business elsewhere. It's a shame that my loyalty wasn't recognized. I hope they reconsider how they treat their regular customers in the future. read more

Outdoor patio in the back is great! Coffee is good and doesn't taste like Starbucks. They have outside seating in the front too. There is a variety of bakery items to chose from. The line to order does get long and be prepared to wait for anything other than a drip coffee. read more

The Ugly Mug Coffee House - Coffee & Tea Near Me - Burbank, California

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Such a cute little coffee shop on Burbank Blvd. They offer so many specialty drinks including sugar free and vegan options. My usual go to is the Blueberry Lavender Cold Brew, but I tried the Vegan Lavender Matcha Latte over ice. It was delicious! The staff was very courteous and kind! read more

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Can't believe I hadn't been here after all these years! Stopped by around 10:30 am line was out the door, indicator #1 of how good this place was going to be! Barista's were very nice and helpful and the line moved fairly quickly. I got the iced Hazelnut Mocha and hot Irish Cream speciality drinks, both were incredible. I love sweet coffee so I was perfect for me, but I'd tou prefer your coffee less sweet make sure to let them know to do 1/2 sweet. read more

The Ugly Mug Coffee House - Coffee - Coffee & Tea Near Me - Burbank, California

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Gone three time in the last few months and I've gotta say, their food and drinks are absolutely outstanding! Love the different flavors, the mint mocha calls my name every time! And the croissant donut is just the right mix of sweet enough and buttery! Be warned, there's usually a line but it goes by quickly. Don't forget to ask for a punch card at the front too! Can't wait to go back! read more

Sooo good. Great environment. Great service. Have punch card for 10th drink free. Carmel latte was tasty and cold brew was good. Cute back patio with adorable water feature. Definitely coming back. Update: Iced Vanilla Latte nom nom. Also if you don't bring the stamp card you can stack them all at once for future free drink. read more

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**NOT a coffee review Decided to try this place after seeing a couple of people walk past me with some matcha lattes. What stood out was the color as it had an almost hunter green hue which to me means a good matcha ratio! The interior is themed and offers a variety of products like chapstick, hair clips, candles, and earrings. My wife ended up purchasing some nice earrings while I grabbed a candle to go with my matcha latte order. They even hand whisked the matcha before adding it to the oat milk! Unfortunately, my drink ended up being more of a pastel green. The vanilla that I added coupled with the oat milk dominated the flavor profile so it basically tasted like a sweet milk with a whisper of matcha. The baristas where lovely people and their service carried my overall experience. My wife loves her earrings and I really like my new candle but sadly I wouldn't come back for their matcha. I asked around and my friends seem to like their coffee offerings so I hope that helps you decide on a visit. read more

The Ugly Mug Coffee House - A sweet oat milk with a whisper of matcha? - Coffee & Tea Near Me - Burbank, California