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    The Ugly Mug Coffee House

    4.5 (578 reviews)
    Open 7:00 am - 5:00 pm
    Updated 1 month ago

    The Ugly Mug Coffee House Photos

    Business Info

    THE UGLY MUG COFFEE HOUSE ATMOSPHERE

    What's the vibe?
    Moderate noise
    Dogs allowed
    Outdoor seating
    Good for kids

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    Recommended Reviews - The Ugly Mug Coffee House

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    Vegan latte options!!
    Siri H.

    So I used to avoid this place because I remember thinking the coffee flavor profile was bitter, but if you feel like me, you need to try it again!!! I've gone a couple times recently and the flavor has been great!! I usually keep it simple with a flavored iced latte. They have a whole list of vegan options, which was helpful. I like going with banana. You will likely be waiting for a bit, but they make the line move fast. There is a seating area hidden in the back that is fun and it's an interesting spot in terms of decor! Worth checking out.

    Myrna T.

    Stumbled into this one of a kind coffee place. Authentic decor, friendly service and most of all, good coffee. Got a black house coffee (good, strong) and a nutty ice horchata (very interesting flavor, addicting) and they did not dissapoint. Their poppyseed muffin is a bit too sweet for me, but it was good. Worth to visit!

    Kevin R.

    The Ugly Mug has been around Burbank since 2017 and I've only had it once before , I had the opportunity to try it once again and it did not disappoint. I tried the Banana Horchata Latte and it was amazing. Both the banana and horchata flavor stood out without overpowering one another. I also got to try their Banana Split Latte which was also good. Definitely tasted like a Banana Split in a drink. Service was great , the staff were friendly and welcoming. Drinks were made fast. No complaints. Ambiance gives a very cozy coffee spot vibe. It's nicely decorated with trinkets and makes you feel like you're stepping into someone's home. Pair that with a good drink and you have yourself a wholesome inviting coffee shop. Overall , would love to come back again! I'm surprised I haven't been here more.

    Daryl D.

    Came for coffee with a short-ish line. They have a variety of drinks to choose from. I had the Nutty Horchata which I enjoyed a lot. Not too nutty, but had the horchata flavor I wanted. The staff was welcoming and helpful with questions. They have plenty of items for sale as well.

    Tried EVERYTHING !
    Marcus J.

    They have THEEE MOST coffee options I have ever seen, and you can pretty much get any cold foam flavor you want because they make it fresh for every drink. They even have VEGAN OPTIONS ! The inside is very small but they have a front patio that is chill and a Hidden back patio that "feels like a private club" ! Also equipped with holiday-themed decor that switches every season. The owners are really cool too and they provide amazing service all the way around.

    Menu
    Selin H.

    Just craving for something cold and refreshing. Browsed on Yelp and found this place with lots of great reviews. Small but very cute store--no seating inside, but there were tables on the sidewalk and they were almost all full. While I was waiting in line, the decorations and little nooks kept my eyes busy; I was just looking around. Such a cute store. There were plenty of staff, and everyone was helping customers very quickly. Even with the long lines, they remembered customers' orders well. I ordered the Muddy matcha latte. I loved it--very refreshing and not too sweet, just perfectly balanced. Definitely, this place will be one of my favorite spots.

    Front entrance
    Janna C.

    I've been here a few times and they consistently serve excellent espresso. Their lattes are delicious, and I really appreciate the wide selection of vegan options for anyone who's lactose intolerant. They also have a great selection of cute knickknacks, stickers, and décor that add to the charm of the space. The staff are always kind, and drinks come out quickly even during busy times. I'd definitely come back!

    Menu
    Arlene B.

    One of my new go to coffee shops in the mornings. Located on Burbank Blvd, there is street parking available, but sometimes you have to park in the residential area. Absolutely love their decorations and the merchandise they carry. Just bought Valentine's Day mug! The menu is unique and they offer quite a variety. I usually get the matcha latte but recently have tried the Valentine's Day menu items. You can change milk options and sweetness options. Service is great and staff is always friendly. They also have a stamp card which gives you a free drink on the 10th visit.

    Carmen H.

    This is the cutest coffee shop ever!! Very nostalgic atmosphere. Love all the decorations and old box tube tv. Order me a vanilla banana latte and a ham and cheese croissant. The baristas was very sweet and recommended my drink. She was right it was delicious! Went out back to have a seat and enjoy my breakfast. They have such a cute jail themed back area with plenty of seating. Come and check this place out. You won't be disappointed.

    White chocolate banana latte and vanilla nut latte.
    Jenn D.

    Black Friday shopping is not complete without coffee. Being a chill morning, my husband asked to find a local coffee shop and I agreed. The Ugly Mug came up and we decided this is where we're headed. I was not expecting such a cute exterior. Inside is very kitschy, with decor from A Christmas Story, an old big boxed TV playing The Parent Trap. It's small inside, with just room to order. All their seating is outside. Even though it's cold, we opted to sit outside and enjoy the coffees and music. Inside, we were greeted so warmly and service was great. They have a ton of options for coffee. They have a whole horchata latte menu and a banana latte menu in addition to their regular menu. They also have milk and/or sugar free alternatives too. We ordered the white chocolate banana latte with oat milk and the vanilla nut (hazelnut) latte with oat milk. The coffee is a little sweet, but I think as the ice melts, it'll be perfect. If we're back in the area, we'll be back to visit! Oh! Park on a side street and walk over! There's parking in the front, but parking is dependent on your trust in others driving by and not hitting your car!

    Peppermint mocha
    Destiny M.

    It's a bit hard to find a peppermint mocha that's so flavorful but this was so good! It's pouring so I went outside to their back patio and it was so nice and cozy! They have holiday music playing and a little heater so that was really nice, thank you for that. The staff (owner?) that came through was really nice and I appreciate it. I tried not to overdo my stay but i definitely would have stayed there longer. I got a croissant on my way out and it was alright! Their other pastries looked good as well. Will be back to try everything else!

    Ham and cheese croissant which
    Damaris R.

    Very cute coffee shop! They have cute mugs and decor. The menu is pretty big for beverages and they offer different milk options which is nice. I ordered a vanilla nut iced latte with regular milk. It wasn't too nutty but it was very sweet and the coffee had a little bit of a burnt aftertaste. I also ordered a ham and cheese croissant which was huge ! They offered to warm it up it was very tasty.

    Bella S.

    Super cute place! The service was nice and I like how the menu set up was a bit different, you had a frame for each category: sugar free, pumpkin, banana... I got the banana vanilla latte and it was sooo good. They also have a cute back patio and seating area but there is no WiFi which might be difficult.

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    28 days ago

    The best vanilla nut latte I have ever had, hands down! The staff was so kind and super efficient! 10/10 recommend!

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    17 days ago

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    Steve N.

    Thank you Julie, we’re happy you enjoyed our shop!

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    Thank you Sylvia for sharing the LOVE!

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    Thank you Natasha!

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    Thank you Julia for the review and supporting our small business.

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    2 months ago

    Been coming here for a few years. Good quality ingredients and friendly owners and staff

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    Page 1 of 15

    Ask the Community - The Ugly Mug Coffee House

    What time are they usually the busiest during the weekdays and same question for weekends? Also do they have a way to order before hand?

    Unfortunately we only went the one time, they weren't busy and it was about 9am, street parking only

    Hi is there Wi-Fi and outlets?

    They don't have indoor seating so maybe no outlets but possible WiFi

    Do they have non-dairy options?

    Yes. I had almond milk in my drinks. Can't remember if they had oat and soy options.

    What vegan options do they have?

    They have several vegan options and all drinks can be ordered with almond, soy, coconut or oat milk.

    How do you order for takeout ahead of getting there?

    Hi Joyce, we’re only doing walk-in. Thank you

    Do they have wall plugs for me to do hw and plug in my laptop?

    Hi Aubrey, We no longer have plugs available however bring your laptop charged, we have WiFi.

    Is this a good place for working?

    We are a family friendly coffee shop with high energy and great music. It’s a place where people come together, enjoy our coffee house and share tables. Not so much to just sit down and be quiet.

    Are there gluten free options?

    There's no food aside from baked goods and chips. None of the baked goods are gluten free that I've seen. Perhaps some of the bagged snacks and chip could be gluten free.

    Does this place allow dogs? Inside? Outside? Any outlets at the patio?

    Service dogs are allowed inside at all times, most people hang out at the patio with their dogs. No outlets outside.

    What time does the ugly mug ope?

    7:00am

    Don’t See Your Question? Ask Away!

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    I just had to hop on here because I heard Lou say on his IG that someone gave him 1 star. I…read morecouldn't believe it ,what?! What do you mean 1 star? Do you have taste buds? Do you have any sense?! Anyway, turns out that person was upset that their order got canceled on DoorDash. If that person ever saw the line at Lou's, she'd understand why. Better yet, if she ever tried Lou's, she'd never have the gall to post nonsense like that. If you haven't had it, don't review it. Simple as that. As for ALL of the items at Lou's "Oh, aimé-je" it does NOT get any better. The croissants are hands down the best in America. The sandwiches (all of them): finger-licking good. The éclairs are the most delectable in town, as are the other pastries. And with ALL of that, somehow the best thing is still the customer service. I have yet to walk in there without seeing Lou personally chatting it up with customers, the man is everywhere. On sunny and rainy days he's passing out umbrellas, and on Mother's Day he's handing out wonderful gifts for all the ladies. The staff take their lead from him and are every bit as splendid. If you haven't tried it yet, it's not too late -- run, don't walk, this weekend. Your taste buds will file a formal complaint if you don't.

    10/10 would come again…read more Found 2hr street parking after circling the block 3 times (if not there's a paid lot nearby for a little over $1 for the first 20 minutes). Got here early Sunday afternoon because the line was not absurdly long -- about 6 ish parties in front of us and waited around 15-20 minutes. The interior was really small and there's really only room for to place your order -- if you ordered a drink or sandwich you'd have to step outside to wait. There are a couple of small round tables covered with umbrellas for small parties if you want to do a small meet up or wait for your goods. We had wanted some croissants and apple tarts but unfortunately they had run out of the Apple tarts by the time we ordered (another excuse to return next time). We were convinced by the nice lady at the register to pick up not one but two almond croissants because they were fresh out of the oven and I'm SO GLAD we did. It was still hot/warm when we took our first bite after walking back to our car -- flaky amazing lamination with a steaming frangipane filling, for sure the best almost croissant I've had. The regular croissant was also good but not fresh/warm like the almond croissant so it left less of an impression but I can imagine it also tasting amazing if we got it fresh. Burbank is not necessarily close to where I live but I'm so glad we happened to stop by to finally try this spot out! I'd love to try the sandwiches and tarts next time!

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    Pain au Chocolat - Chocolate Croissant
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    Delicious and they always taste fresh :) Person working is…read morealways friendly , my go to donut spot in Burbank ! No pics because I inhaled the donuts

    This little place is a powerhouse in the realm of doughnut-tery!…read more You can VOODOO whatever donuts you like...You can Yum Yum, or Dunkin or Crispy Creme. It doesn't matter. THEY will NEVER MATTER after you've tried the doughnuts and other baked & fried yummerz here! They put love into their product. Why do I say that? Because they put pride in their product. As a chef I understand the complexities that go into making something as seemingly innocuous as a doughnut or donut - however you may spell it. The right ingredients in PERFECT proportions... The perfect temp & thickness... The perfect wait for the perfect rise... The perfect oil temps... (the oil they use is ALWAYS FRESH! In all the years I've been coming here - 39 years & counting, and the hands it has changed the quality has never waned. The transitions were seamless. FOLKS That never happens! And now, the three ladies that run it now have STEPPED IT UP!! You cannot go wrong with any of the MANY options they offer. From GIANT DONUTS to Croissant, buttermilks, raised, fritters, rolls, muffins, and more - oh and coffee - you will never go wrong here. When I encounter a grubbery that seems TOO GOOD TO BE TRUE - I return several times to see if it was a fluke or a way of business. I tried finding a flaw. ANY FLAW. They don't exist here. The ladies are friendly, professional and courteous. I drive 10 miles out of my way to purchase the baked goods here for all the reasons I listed above. There is plenty of parking and they actually have a table outside for ambiance as well as convenience of enjoying it IMMEDIATELY! I'm sure once you tried The Doughnut Hut you'll feel the same way! Thanks for reading and follow me for honest YELPS. Support local businesses folks - especially when it doesn't make sense to not. Happy GRUBBIN'!

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    Thai tea donut with black sesame. So good!
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    The Ugly Mug Coffee House - coffee - Updated August 2026

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