There was no line, no drive-thru, and three employees behind the counter. One employee eventually said, "We'll be right with you," but that was after I'd already been standing there for about 10 minutes. During that time, multiple employees made eye contact with me, walked right past me, and never attempted to take my order. With no customers ahead of me, I expected someone to step up and help instead of leaving me standing there. Management should have one employee dedicated to taking orders while the others make drinks. If you're on the go, I'd avoid this location. After waiting around 10 minutes without being helped, I walked out and took my business elsewhere. read more

Came here around 7:45 this evening. There was only 1 barista working. I feel bad for her cos she was by herself. Working the cashier/ taking orders and making the drinks. And there was a long line forming behind us. But she had a positive attitude and kept a smile on her face. read more

Needed a morning pick me up while we waited for out teams. Stopped in and ordered some coffee and a snack. The sandwich was delicious, nice and warm juicy and crisp. Hit the spot for 2nd breakfast. The dark chocolate iced latte was yummy. Inside was clean, plenty of seating and friendly staff. read more

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one year ago i rated poor although it wasn't this establishment however the establishments are consistently making poor drinks i tell ya that! myself and another customer departed after standing in line for minutes not greeted or stated we will be with u shortly no! no acknowledgment so i left and so for another gentleman! come on really who is responsible for teaching customer service! today 5-24-26 at approx 1150 am . check ur cameras u will see the truth! headed to coffee bean on telegraph read more

The coffee and pastries are great especially with decent prices for the quality. Although the service was good but one guy with curly hair, glasses, and tanned skin was rude and didn't know how to reply to a simple thank you, instead of saying you're welcome he just looked at me dumbfounded. Acting like I made him apply to work there. Besides him being horrible at a simple coffee order everything else was good. read more

9/17/24 Quick drop in for some Jasmine Dragon Phoenix Pearl tea latte! I had a gift card that I've been wanting to use and redeem. This is the only one in Lakewood as most of the Coffee Bean and Tea Leaf branches are closed down. There was hardly anybody at the location when I dropped by. There was only a couple of people sitting in the indoor seating area. I placed my order for the hot tea latte and I requested for half sweet this time in hindsight maybe I should've made it full because it didn't taste the way I remember and it was a little disappointing. It wasn't as rich or full body the way that I remember it was meh// that's the best description I could give it. This branch is situated in front of a high school and since we arrived before school, let out it was not busy at all. The restrooms needed a little TLC, there was no toilet paper, paper towel or toilet seat covers. There only two staff (baristas) on the crew. Parking shares it with other businesses so it can get a little challenging. read more

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I online order and I waited 20 min. At least 3 people that came in store to order received their drinks and left. I had to get their attention to start my blended drinks. Was not satisfied with the service. read more

My girlfriend is a sucker for coffee deals and the Coffee Bean app had a BOGO deal today that brought us in for iced lattes. Can't complain, the coffee is good! read more

The Coffee Bean & Tea Leaf - Strawberry Ice Blended drink LattesHoney & Nut Latte with Almond Milk - Coffee & Tea Near Me - Downey, California

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This coffee bean sucks. The employees are too busy chit chatting & aren't pay attention to customers. Waited for my drink for 15 min while a couple who came 5 mins after me got their whole order before me. I had one iced latte and the others had 2 drinks and pastries. This isn't the first time it's happened either. Staff definitely need to be retrained and reminded that they're at work smh read more

Why is everything in Downey done with no effort, I got into this drink "Caramocha" bought one yesterday at a CB in commerce it was Great, got another one Thursday at the airport also great then I decide to go to Downey CB and the drink was water down, with hardly any whip cream, I really try with Downey but always a disappointment . I hardly dine at any Downey restaurant because either service and food is Meh!! Or you get an attitude by one of the staff. read more

Wow. I hardly ever get coffee from coffee bean, one of my friends had ordered us vanilla lattes from here a couple months ago and had them delivered and they were delicious! Today I woke up and decided to treat myself and my sister to vanilla lattes. I customized the lattes. One decaf and one regular. Both extra hot. When I received them, they were barely warm and it was not a delivery issue. Neither of the coffees were labeled. I'm highly sensitive to caffeine so decaf is my go to. We both tried our lattes and they tasted like absolutely nothing. Like milk. Very disappointed as these were almost $10 each. I will never be back. read more

Went on a Saturday morning. Like 10am. As early as it was they were already out of whip cream. Aside of the fact that they have a bad system for letting customers know their drink is ready. In reality seems they don't have one. We waited a long time until we see a bunch of drinks just pulled up. People that were even waiting in front of us were still waiting. Not until I went to go ask for my drinks that the other 2 parties in front of me also went to go ask for theirs. They don't call out a name, number. Nothing. They just pile up drinks and seems they just expect people to know when their order comes out. read more

I came here on 6/26/25, time at about 4:30 pm. I did not see that many people inside and outside. I was going to place an order at the front, where the cash register is, but for some reason they were taking way too long to come and assist me. Once one of them came up to the front to assist me in placing an order. She informed me that we have no whipped cream? So we can't put whipped cream on any drinks right now. Like WTH? ‍ it's like the the topping for most of the drinks!?!? I just left. Everyone go to Starbucks ! It's better! The service is better and I believe they're more on top of their game read more

Original ice blended mocha is always tasty. Good location. Had better elsewhere but still delicious

Outlets!! And good service! I had a discount ready for a free coffee that I used. But mostly I didn't know any coffee shops had outlets anymore. This is near a couple animal shelters which is why I'm in the area. Definitely gonna remember to come here if I need to get work done. read more

Drinks are always on point, but every location is short staffed which makes for a longer wait every time.

You guys asked me to tell you what I thought about that special drink I ordered yesterday (the hot caramel latte with 1/2 caramel and 1/2 dark chocolate), so here it is. It was very good. Well done. read more

The Coffee Bean & Tea Lea reminds me of this Shania Twain song from the late 1990s: "So you got the BRAINS, but have you got the touch?... So you got the LOOKS, but have you got the touch?... So you got the MOVES, but have you got the touch... You think you're COOL, but have you..." You get the idea. The brains? We'll pretend that equates to common courtesy. The brains are non-existent because they aren't all that welcoming or friendly at this Downey location on Firestone Blvd. The looks? It's just a regular run-of-the-mill CB&TL. Nothing that makes it memorable inside or out. Sometimes there are bums hangin' around on the sidewalk. The moves? Pretend this equates to getting my order right. Happens half of the time. Their recent vanilla latte tasted suspiciously like mocha. So no way does any of this add up to any degree of cool. Simply stated, the potential is there, but they ain't got the touch. TIPS Free parking in a plaza lot near Petco. Use the app for rewards such as a free birthday drink. read more

The Coffee Bean & Tea Leaf - Large Vanilla Iced Coffee w/extra espresso shot $5.55... but free for me thanks to birthday reward - Coffee & Tea Near Me - Downey, California

Came in late at night Michael and Emily were so nice and helpful and made me a wonderful drink I loved it!!

I love coffee bean but this was such a bust! I drove out of my way to come here but it was bad. The barista with mustache seemed annoyed I was taking long to order and the girl that made my drink did not even add whip to my mocha frappe lol it looked watery af not coming back. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Downey, California

Shoutout to Emily and Micheal. Excellent working duo and such great personalities. They deserve to get paid corporate wages with the way they are working. Michael knew his stuff and Emily was quick to take our order. Will for sure be coming back to see these two! :) read more

I just don't understand how you promote a drink with whipped cream and never have whipped cream for over a month. I asked the employee and they can't even give you the answer. How is it that Starbucks and other coffee places have whipped cream it isn't on national back ordered. This is ridiculous. Get someone to do a proper inventory or fix the problem. THIS IS A COMPANY WIDE ISSUE AS I HAVE BEEN TO MULTIPLE LOCATIONS AND SAME ISSUE. RIDICULOUS. TAKE MY MONEY STARBUCKS. read more

Oh my goodness I'm in love!! So I came to Coffee Bean after a long day of work to get my usual. However, Mitch the Barista introduced me to the dark chocolate mocha, and it is my new fav. It's super rich and chocolatey, and I am completely over the moon. Thank you Mitch for the suggestion!! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Downey, California

The service here lacks. Could be better. I had an iced tea from the place, not made right. Had a very strong coffee taste to it. Not sure why. Is the tea made in the espresso machines? The manager here was a bit rude. I left, was upset. Not sure if I would recommned. read more

Mitchell is so patient and kind. He made sure everything was correct and did not mind explaining the different drinks. You can tell he has a true passion read more

We love coming to Coffee Bean! Especially for their hot chocolate (my goodness what do you guys put in there because it is perfection). Today, Michael helped us and he was so friendly and attentive to hearing about our general experiences here and making it better. Michael was hustling and it was BUSY. Just wanted to give him a shoutout and hope his work ethic and his great customer service does not go unnoticed. He seems like a genuinely caring person. Go off, Michael! Show this to your boss. Thank you!! read more

Horrible experience, they take forever you can place a mobile order 20 minutes and they won't make it until you get there. All the workers act all rude when you ask for your drink. They only start making it once your in store and take forever to make. DO BETTER AT MANAGING YOUR STORE JESSICA NERIO!!!!!!!! read more

Michael took our order and just had the most welcoming attitude. He was singing, Great service I would come back again just for Michael. He recommended us a hazelnut coffee and it was so good. read more

Why does your black tea taste like coffee? Do you guys brew this inside the espresso machines? The chocolate muffin is good. I just wish they would make the tea different. Service needs to be amped up here. read more

This store always takes so long waited 25 mins on a mobile order for a simple iced coffee....the employees are always playing and talking more than they work. Always rude and never ask if you need help read more

Will stick to Starbucks bcus of the workers attitudes. Looks like it's a constant problem from the reviews but no changes have been made. Oh well. I tipped when I paid but regretted it once I asked the worker behind the counter which one was mine, his facial expression wasn't the best hope my 20% tip made his day better. Starbucks here I come! read more

This location is just horrible with customer service. They have been late numerous times to open with no sense of urgency when customers are outside waiting. read more

The volume of music in this place is exactly what the military does to torture captured undesirables. I have been coming here for years. In the past I done my work at this location without a problem. Music from the overhead speakers has always been at a bearable level enabling me to complete tasks, even working from 8 AM to 4 PM a couple times. I have invited clients to have lunch here and/or share a beverage. This ends now. I tried contacting customer service simply to inquire about the music that caused me to hand my drink over (i had only sipped it), tell them to throw it out and leave because the in store personnel stated that this was normal and wasn't ready to do anything about it. Hmmm. I know for a fact that it never was like this before. I also know that when the music suddenly came on, I was in the store. Everyone around me was suddenly busy installing their earbuds and donning their headphone. When asked about the volume read more

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Stopped off at coffee Bean on Firestone in Downey and was treated very very well by Michael it's 8:00 PM. He was very sweet very helpful. Thanks. read more

I had an issue trying to place an order that is typically standard. When I tried to place this order via app, there were complications with even seeing the drink on the menu. I spoke with Michael who was extremely busy took the time to attempt to troubleshoot and place the order. Although he was clearly handling multiple duties he was patient without being condescending or rude. Genuinely patient and pleasant throughout the entire exchange. We weren't able to resolve the mystery of the drink being listed but he took my order and made my drink perfectly. Michael is an amazing asset to your store. He listens to the customer and wants to resolve it rather than dismiss me. That regard for the customer is why I'm writing this review. Keep him at all costs ! Michael went above and beyond and made my day, thanks Michael read more

I've been going to this Coffee Bean for years but now I feel like a 13-year-old runs it. I literally have to drive to the one near the five freeway just to get my drink and I live half a mile from this one. Sometimes the app works sometimes it doesn't sometimes your items you want are on the menu there sometimes or not so I just don't go to the all together. read more

I went to this Coffee Bean & Tea Leaf in Downey on Sunday to meet a date there. First, when I inquired, "What kinds of brewed coffee do you have?" the girl behind the counter looked at me as if I was from another planet. After a moment of confusion, she said, "We have brewed coffee. Is that what you want?" I pointed at and read the sign over her head, and said, "It says Brazil and Bali Blue Moon. Is that what you currently have?" And she said, "Uh, yeah." So I ordered a Brazil coffee (regular prices are more expensive than Starbucks) and an egg and cheese sandwich. My friend ordered a tea, and the CB employee said, "Uh, we don't have any tea left." What do you mean, you don't have any tea left? You guys are called Coffee Bean & Tea Leaf. It's in your name! Then I asked for just a cup of water, and she rang me up for an empty cup. I saw that they had free water and cups on the side, so I asked if she could remove that charge, and it took her about two minutes -- with a long line behind us -- to remove it. Of course, the credit card screen asked me for various levels of tip when she rang me up. Finally, I got my coffee and asked for two packets of sugar in the raw, or turbinado sugar, and they gave me two packets of plain white sugar. The sandwich also tasted pretty bland and dry. I asked for mustard or any kind of condiments, and they said they were all out. After we realized that they did have some iced teas, and the CB employee didn't seem to know that, we ordered an iced tea. There weren't that many places to sit, but luckily, I had staked a tiny table out earlier. Overall, the ambience is kind of blah. I noticed that the one trash container was piled up to the top, and no one was cleaning it out. So people piled their empty cups, paper and trash on top of it, and it was looking pretty bad. The bathroom was also pretty disgusting. I would not recommend this Coffee Bean. The service is mediocre and they do not clean this place very well!!!!!! read more

I came here Friday and the girl with the red hair was so helpful I believe her name was Rosa. She recommended a drink that I absolutely loved. I can't say the same for some of the other employees, some of them are beyond rude and the manager Luis needs to learn how to be a manager. How do the employees under him know better?? I hope they get him some proper training read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Downey, California

App fraud - I app ordered ahead and they didn't refund it when their employee never showed for work and they never opened for the day - all app orders were taken but none were refunded - this is stealing - they have restructured the app and we lost all our points - starting over stmt zero - high priced hot water full of hot air and flagrant stealing - this is capitalism folks - the downey commons store on Lakewood - the only reason I went w cbtl was to oppose Starbucks - even Duncan donuts is better - the yardstick of a failing culture is bad service and overpricing - we have arrived - read more

I ordered a drink with no boba and they still put boba. I asked them to remake it and they remade it but without espresso and without caramel. Multiple people had drink issues in the 10 minutes I was there. read more

The Coffee Bean & Tea Leaf - Drink is basically milk. No espresso and no caramel - Coffee & Tea Near Me - Downey, California