I stopped by and ordered an iced vanilla latte and a jalapeño bagel with cream cheese. The coffee was amazing--perfectly made and exactly what I needed. The bagel, however, could have been toasted a bit more. It came out a little too chewy and just didn't feel quite right. Definitely something that could use a little improvement. That said, the service is always amazing. The drive-thru is fast, the staff is friendly, and the location is super convenient. I still highly recommend Coffee Bean--I love this place and will definitely be back! read more

One star for super sh!tty service from all crew members. The coffee, also, is truly nothing special, especially when served by these a$$holes. Date of visit: Saturday, December 13, 2025 Crew members "working": 5 How they were sh!tty: *hiding behind counter and not acknowledging customers *all members turning their backs to the counter for some kind of private meeting while customers were lining up *napkins + other coffee accoutrements not available *when I asked for said napkins, was met with a very sour side eye This location can simply FU$K OFF read more

This is a beautiful Coffee Bean & Tea Leaf. The ambience is very welcoming and relaxing. The service is friendly and prompt. The coffee is very good. There are several seating areas available, with tables and chairs, sofa arrangements and some outdoor seating. I was actually very pleasantly surprised by how enjoyable it was to have morning coffee here! read more

See all

I've always loved Coffee Bean as an alternative to Starbucks and the convenience of well-placed locations. There are a few in LB and to my knowledge, this is the only drive-thru. The service was good and we were very happy with the buy one get one for $1 using their app. read more

The Coffee Bean & Tea Leaf - Hot Americano - Coffee & Tea Near Me - Long Beach, California

Who is the hiring manager for this coffee shop? The staff here show little to no customer service and don't even acknowledge or greet customers. It feels as though customers are an inconvenience to them. And don't even get me started on the coffee orders. Management seriously needs to reevaluate how employees treat people because the overall experience was extremely disappointing. read more

I only come here when they have deals on their app. Decent location, I think the coffee tastes better than Dunkin, but also more pricey so tradeoffs. I like the dark mocha drinks the most. The croissant was also good. Service was nice and attentive, location is nice, plenty of parking and indoor seating. Clean and nice vibe. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Long Beach, California

See all

The team is friendly all the way around. My coffee came out quickly and they always keep the place. Nice and clean. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Long Beach, California

Ordered a large white chocolate latte & basically paid for half the drink. They gotta know that serving half the cup of form is NOT ok. I usually call this out when it happens, but I didn't have time this morning. And yes, it happens often. Here's a photo before taking a sip. Ridiculous. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Long Beach, California

Bought coffee today 2/22 at this location the coffee tasted like water too light l. My husband's ice coffee looks like milk coffee. Dissatisfied customer. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Long Beach, California

Always Great Customer Service with a smile . All Staff communicating to ensure Customers leave satisfied. Special Thanks to ....Opps having a " blank" moment I forgot the lovely lady's that works P/T in the evening. She's the best read more

I always order online & get quick service. The deliverer reads my instructions & places coffee & other items on cabinet next to my front door. I like their hazelnut hot coffee- large with oat milk & yellow sub . sugary experience is always great! read more

We rarely get coffee and tea drinks at the coffee bean & tea leaf stores. We came in here to kill some time while charging our car. This store is spacious with a lot of comfy seatings. I got a matcha cream strawberry latte with oat milk, hubby got a cold brew as usual. My matcha drink was extremely sweet, I only had a few sips and gave up. I don't care for very sweet tea drinks. Nonetheless we still enjoyed our time here with AC blasting on a very hot day. The workers were so friendly and pleasant. A good coffee shop to kill some time and relax! read more

See all

This is a great Coffee Bean. There's plenty of indoor seating. Outside there's also seating but very few tables with shade. The parking lot is good sized, the staff is friendly, and it's very clean. If you need a place to meet someone for coffee, this is a great spot. Seems like most people use this location for their drive-through service and that's OK, too! I have this place bookmarked. read more

See all

Horrible service. Doors open at 6am not 5am drive through. Waited 45 minutes outside and they wouldn't even take my order without a car. I live 5 minutes away. The guy didn't open the door for me after he locked it. read more

Once upon a time, this Faerie Queen needed coffee to kickstart the day. It was time to try something new. We slowly reached this destination. Dragged ourselves to the counter and ordered coffees all around. Delicious! Many in our group proclaimed the coffee was much better than Star*****. I appreciated the coffee taste without the burnt after taste I get from some other local cafes. We will be back! The end. read more

This is genuinely my favorite coffee spot. The staff are always welcoming and friendly. Today, I had the pleasure of meeting one of the team members, Miguel, who was exceptionally kind and thoughtful. I was informed that they were out of avocado toast for the day, which wasn't an issue at all. However, Miguel went out of his way to see what he could do and managed to prepare it for me anyway. His understanding and willingness to go the extra mile truly reflect outstanding customer service. read more

The drink that I tried out was good very clean store. Customer service was amazing love the service there over all very happy with the place

I will not even rate this establishment. I have reached out to the store and to corporate. so many attempts to convey how my experience has been. I have came here to this location for years and as mentioned by another customer, their customer service is horrible. I order 2 ice caramel latte drinks and they were awful. I got ice milk. I walked back into the store and asked them to remake my latte's and it was the same. I just left and called the store only to get the same rude customer service..the girl told me to write my info on yelp for a mgr to reply..how unprofessional and do I mention horrible customer service. This location is perfect for me as I drive from anaheim to lakewood, so it's on my way to work. Such a shame that big businesses just don't care. I haven't been back since this last order. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Long Beach, California

See all

Love the customer service here! Always quick, fast, and friendly. I enjoy dropping by here in the morning for my drinks (and Tokidoki gear). read more

See all

FYI - as of 9/24/25 they turned off mobile ordering so no ordering ahead :( Otherwise they are friendly read more

Fast service and know how to make great coffee back again while in the area you won't be disappointed spending your hard earned money

Matcha tasted off, not tasty , too sugary, overpriced for $7 , I'll go somewhere else instead. Employees were nice though

to the point - as i have read other reviews from this location i am not alone and feel somewhat relieved that its just not me! yes customer service what's that i usually let it sly first time but this is the third time round- rude rude rude !!! i too asked for a remake yes i will go figure at 8.00 a cup right remake it to my liking - and if u put care i every cup like u do ur drink when u make - maybe u wouldn't have to remake as many- moving on today march 11, 2026 i was nearly burned as she handed me my hot cup of tea no eye contact rude curt and yes i told them there would be a write up coming. sick of their mess- always something on top of no personality - they dont have the cinnamon topping for mex choc or out of whip or don't read temp for extra hot . just awful and never no refund - inconsistencies some take the cups back when a remake others say it policy we can't take anything back i'm concerned ! one barista took it back added the sweetener and attempted to hand it back and i asked for a fresh cup - it wasn't hot after the sweetener was added - i asked for extra hot! some baristas are on pint but most just don't give a hoot - it's a job - well yall better wake up as this too can change! all the best and yes a response would be nice as using the app for me has never worked i really believe someone blocked me because of the truth i tell. i will share if they get back to me ! read more

My favorite coffee bean when driving from the 405 and need a rest. Convenient from freeway and very modern/clean. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Long Beach, California

If I could choose 0, I would If you own an electrical car, don't bother much to visit this shop. The crew there using the charging stations as the parking spots, if they run out of spaces. The clients there, with the electrical cars, don't pay much attention to remove thier cars at the full charge. The worst there is the management They would tell you not to bother thier clients when they are enjoying thier coffee, even when theirs cars are at complete charge and have to be removed. I had an incident with the manage, I put a reservation on a charge, because it was shown that the particular charger was available, when got there, the crew member car was at that spot ( that was NOT AN ELECTRONIC CAR BY THE WAY) I asked them to remove it, THE MANAGER THREATENED TO CALL THE COPS ON ME. REALLY. read more

Went into the drive thru Ordered a cheese danish warm and a large white ice cold latte. Before heading in over next door to the Salon. I dont know why I was expecting a white drink! Any hoot it's not sweet. I guess I'm not a coffee person at all . The photo has a 1/2 Cheese Danish My Drink is Still Full And the Torn Receipt. read more

The Coffee Bean & Tea Leaf - Danish is 1/2 done - Coffee & Tea Near Me - Long Beach, California

The service here is super nice. On my visit we ordered the cookies and cream blended drink and Vietnamese coffee (we got a little excited as you can see in the pictures hehe..). The cookies and cream drink was definitely on the sweet side, which I loved, and I'm pretty sure it had coffee in it too although I can't say for certain. But if it did that's a bonus plus. They have great study-friendly environment. My boyfriend and I spent some time studying here the other day and it was a fantastic experience. They have a designated area in the back with comfy couches complete with outlets nearby for charging. It's the perfect setup for students. Its also somewhat concealed from the main lobby creating a quiet and focused atmosphere. But it's not just the back area that's convenient for studying; even the other tables are equipped with charging outlets next to them. They also offer free Wi-Fi that works super good!! We were so immersed in our work that we ordered around 2 pm and stayed until 8 pm right up until closing time. The staff didn't say anything until the very end which was incredibly accommodating. Not to be overlooked is the cleanliness of the restrooms and indoor space. Parking is super easy and they also have a drive through. read more

See all

Nice local. Nice inside. One of those places that has no napkins, or any of the condiments for your coffee out. You have to rely on them to get it right, and they typically don't. Just to get creamer for your coffee is a struggle. Also, you have to personally ask for napkins. Covid's been over for a while. But the killer is if you are there to work, forget it. It is a dead spot for Wi-Fi. read more

Just like to start off I love Coffee Bean and the product your company produces with Coffee and Tea. There are a selected few that go above and beyond to give the best amazing customer service any place could offer, I love seeing that. Now the last few times I have gone this past two weeks I have been barely given any good customer service through the drive-thru, and notice that a few employees would be by the register for the drive-thru and be on their phone while the one who is directing the drive-thru orders is trying to help me out gets distracted, I didn't realize we could be on our phone while helping a customer out. I get the wrong size, the coffee doesn't taste the same and because the lack of customer service I do not end up enjoying my drink. Please communicate with them about this and know I will not be returning to this location again because of the lack of TLC for customers. read more

I go to this coffee bean location because of how convenient it is since it's the closest to my college campus. It is usually not that loud so it is the perfect space to come and do homework/study. Most of the time my drinks are good but there have been two times (back to back) where my drinks have been awful. Both times they were busy with both store and drive-thru orders so I didn't want to bother them with remaking my drink. I ordered a Regular Vanilla Iced Coffee and there were chunks of sugar sitting at the bottom of my drink. It almost looks like brown sugar. I tried mixing it but it does not mix with the drink and I was not able to drink my coffee. read more

The Coffee Bean & Tea Leaf - Regular Vanilla Iced Coffee - Coffee & Tea Near Me - Long Beach, California

See all

Drive thru was crazy long and slow. Menu was slightly overwhelming. Or maybe it was just me since I don't come here often and not used to the menu. I'm currently not drinking coffee for another week so the cold brew teas caught my attention. I ordered the preach jasmine while my mom ordered the mango flavored one. I'm used to drinks of this nature to be overwhelmingly sweet so I asked for less sweetener and my mom followed suit. Originally I wanted to make mine an iced tea latte and the employee said they could make the jasmine tea as a tea latte but the peach syrup doesn't get added to milk drinks. Minus 1 star for that because a different CBTL has made this drink for me hot. The drink hardly tasted like it had sweetener. For a regular, she informed me that they come with 3 pumps of sweetener, so we each opted for 2 pumps of the stuff and hardly sweet. Minus another star. I'll give them another try another time and update because I'm really wanting to try that Vietnamese iced coffee. read more

The Coffee Bean & Tea Leaf - Peach jasmine iced tea - Coffee & Tea Near Me - Long Beach, California

I love their blended carmel coffee. I just recently found out you can order a small. I alway thought the regular is the smallest because they don't put small on the menu. Their breakfast sandwiches, chocolate croissants and cheese danishes are my number one's for breakfast. Service is always fast and inside is spacious. read more

In 2021, I retired from my accounting position of many years. I now deliver because I love to help people. Many of the employees here are incredibly rude, and are more interested in socializing with each other than working. I always provide employees a friendly greeting at all places where I pick up, when I first walk up to the counter. Here, hardly anyone responds back or worse, they give me a condescending glare. Deliveries are supposed to be packaged and sealed. I have experienced several times where they are just placed with the regular orders. When I nicely inform them that the items need to be packaged, they act as though they are doing me a favor, instead of doing what is required. I will deliver from here to paying customers, but I will not give them even a penny of my own money. There are plenty of other places with better quality coffee AND friendly employees. read more

My family and I go to this Coffee Bean a lot. The coffee is good; the service is great, and the location is perfect for us to get out of the house for a quick treat. Today, however, the service was above and beyond. I was solo parenting with my 3 year old and baby and had been having a rough morning with a fussy baby and blowouts...well, you get it. We walked to the Coffee Bean for a treat. My 3 year old got a cake pop and I got a latte. I was holding my baby who knocked over my latte faster than I could react, and it spilled all over my 3 year old. The staff quickly came to help me clean up, got ice for my 3 year old, remade my latte, and got my 3 year old a new cake pop. I felt terrible that I left my latte close enough for my baby to reach. Even though it was definitely my fault that this happened, the staff brought me a coupon card for my next visit and said that they hoped my day got better. It was so incredibly kind. I appreciated the lack of judgement and kindness of everyone there today. read more

I have been to many Coffee Bean & Tea Leaf locations, and this one has to be one of my favorites by far. First of all, the interior is decorated in a basic way that is aesthetically pleasing and all the tables were super clean. When I walked in, it was almost empty so I got to pick a window seat! The baristas were all lovely to talk to and I got my drink promptly. Recently, I've been into the CB&TL's flavored lattes (such as the hazelnut and vanilla lattes), and they're a level of sweet that is a little more than I'm used to, but perfect for when you're having a moody day and need a pick me up. There is public wifi available here which gave me no issues and there are outlets for the booths/bigger tables. I have to admit, the consistency of their drinks is superb, and dare I say better than Starbucks? If you're ever in the area and looking for a quick coffee fix, definitely stop by! read more

The Coffee Bean & Tea Leaf - Iced Vanilla Latte with Oat Milk - Coffee & Tea Near Me - Long Beach, California

I used the drive through and it was commendably quick. The service was great and my coffee was excellent.

I'm a big fan of coffee, and I've tried a lot of different coffee franchises. Coffee Bean is one of my favorites amongst them. I had a large flat white with extra espresso, and it was delicious with an extra expresso that gave it a little punch. The coffee was rich and flavorful, and the espresso perfectly balanced the drink. Here are some pros and cons of Coffee Bean: Pros: Wide variety of coffee drinks to choose from Excellent quality coffee Friendly and helpful staff Cons: Lines can be long during peak hours especially the drive thru during the morning commute. read more

The Coffee Bean & Tea Leaf - Large Flat White - Coffee & Tea Near Me - Long Beach, California

Literally, this place sucks! I ordered my order online, which was a big order, says they open at 5 AM. I show up at 6:30 20 minutes after I order my order should've been ready to get picked up. I show up in the store isn't even open the guy to proceeds to tell me that the person who opens at five didn't show up and that they couldn't make my order And that they couldn't give me a refund until later very unprofessional read more

The app is usually pretty good but yesterday apparently my order did not go through. After waiting 10 mins I grabbed the attention of a server who told me the never received the order but would refund me after showing proof of purchase. I have yet to receive refund and left as I was now late for work. I have tried calling, going to the web site, emailing and now this review. read more

I am a loyal Starbucks guy but after having coffee tea I'll be going back-and-forth prices here are a little bit cheaper but very good great customer service . read more

The Coffee Bean & Tea Leaf - pumpkin cream cold brew! - Coffee & Tea Near Me - Long Beach, California