Came in to my OG coffee bean location in the mood for a pumpkin extreme, with 50% of the sugar of course. I can say the CSA or (Customer service All-Star) of the experience was none other than a nice lady named Vanessa. A great environment....a great product and a great customer service experience. What more can you ask? Thanks Vanessa, youra credit to the Coffee Bean brand! read more

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Been living in Playa Vista forever and this coffee bean is the quintessential neighborhood hub either for a quick morning coffee run, or for friendly conversations. Staff is polite, warm and always get to the orders on time. Five stars all around! Ordered a pineapple yuzu energy tea on a hot SoCal morning to start the day!! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Playa Vista, California

Typical coffee bean, no more DIY sweeteners we lost our privileges everywhere. People can't afford Splenda even these days. Other than that about what I expect from people who work at CBTL namely they took my order, made it and then gave it to me. And it was what I ordered and I left. Thanks guys PS by the time you read this you prolly know already but the park across the street is pretty nice and chill fwiw read more

This is not a good sign for our local Coffee Bean. If I had to guess it is because of the amount of dogs that are allowed inside the shop throughout the day. I hope it's just dogs.... read more

The Coffee Bean & Tea Leaf - Sign - Coffee & Tea Near Me - Playa Vista, California

Matt, the assistant manager, gave me excellent, friendly customer service ! I made special requests for my tea and grilled cheese sandwich and he listened with care and willingness to make sure I got what I needed! I honestly expected an eyeroll and annoyed response! instead Matt made me feel special! Loved it! read more

Long wait past ready time on mobile app at 5:30pm. This location used to be good. Will not return. Tiramisu Latte made me feel dizzy and it was decaf. Tiramisu iced espresso was way too sweet. Fire pit not turned on, on a Friday night. It was cold and foggy winter night last night. Every table was dirty so everyone just stood around waiting for their orders. read more

The Coffee Bean & Tea Leaf - Fire pit not on freezing cold at 5:30pm - Coffee & Tea Near Me - Playa Vista, California

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Just a regular coffee shop but wasn't too busy and there is a nice park across the street

Shoutout to the awesome morning crew at Coffee Bean & Tea Leaf! They're the best--always friendly and on point. I love grabbing the Java-to-go for when I host "Coffee with the Principal" days at my school--it's always a hit with parents. Coffee Bean coffee never disappoints! Sometimes, I drop by on the weekends with my mom. She enjoys sitting on the patio, and I have to admit, it's a great spot to relax and enjoy the peaceful view of Concert Park. That said, I really wish they'd commit to turning the fire pit back on. It would bring some much-needed warmth and make the patio even cozier. On a recent visit, I noticed an elderly man sitting at the pit, clearly disappointed that it wasn't working. Come on, Coffee Bean, we gotta take care of our elders! Even with that small hiccup, this is still one of my favorite spots to drop in. Oh, and I just remembered--I have a CBTL gift card. Guess where I'm headed? read more

I reviewed this location 6-months ago. I recently came upon some new information about this TCB&TL store. I will never order from them again as a result. Vermin infestation and closure in February 2026. Eeeyyyyyyuck! read more

The Coffee Bean & Tea Leaf - This location was closed due to a vermin infestation. You've been warned! - Coffee & Tea Near Me - Playa Vista, California

My girl Nisha is best hire this company has ever made. She is so warm and welcoming! She makes excellent recommendations. And has the best energy and customer service EVEERRRRRR!!!! I stopped coming to coffee bean for a minute but as long as Nisha is there I will be there also! You did your big one coffee bean, you are fortunate to have Nisha as a team member. Promote her immediately!! She should be in charge of training new hires and so current employees. read more

Fast and friendly service! Super tasty coffees and teas. Lots of Inside and outside seating. read more

Love this location. We have been coming here for years. Super good service from Valentino's team. Today I was served by Vanessa and she made sure I was using all the offers I had on my app. Got a free drink instead of the 50% special from 12-5pm. Taylor made a very good latte with oat milk. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Playa Vista, California

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Horrible service and the manager offered no accommodation for their faulty system. I'll never come here again and I live in the community have been coming here for years. The manager is horrible and needs more training. The service trickles down to employees. The person at the register was no better read more

Love this location . Great Employee named Larry always has Joy and make sure my Order is perfected . Definitely recommend

Fantastic neighborhood place. Vanessa, Sherri, Alisa, and others are the friendly faces of this location. They are always there with a smile an d ready to serve us. read more

I love coffee bean, but I have to avoid this location because of Vanessa. She's an older woman who is rude, looks upset all of the time and clearly hates her job. Nobody wants to go in to a coffee shop for a pick me up with a big downer like that in the way. By the look of some of these other reviews, I'm not the first customer to have such a terrible and offputting experience with Vanessa. read more

Not one but 2 days in a row where they cancel our order without saying a word, the first time was with uber and they didn't even bother cancelling our order and today I went to pick up and again order cancelled!!! If you don't have the product don't accept the orders!!! I drove to pick up and wasn't even notified that my order was cancelled til I got there!!! Waste of gas and time!!! read more

The service and coffee was phenomenal. The barista was this vibrant guy who was down to earth. He helped me order and also informed me that he couldn't warm up any pastries, which I was upset with but appreciated beca he saved me some coins. The two baristas engaged me in conversation while they fixed my beverage. The location is in residential area surrounded by other restaurants and businesses you can enjoy. It's very quiet so if you want to work in the area it's perfect. I would have given this place more stars if the microwave was operational for a pastry! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Playa Vista, California

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I came to pick up my mobile order on Monday 2/23 at noon and the man behind the counter immediately looked me up and down in a sexual manner. I came here to get my coffee not to find a man. Furthermore, I said "Hi" he says nothing just continues to stare at my body, I say "I'm here to pick up my order" and he motions with his head to where the pick up counter is and I say "ok" and scurry on out of there because that was SO uncomfortable. He's staring at me, watching me, looking me up and down the entire time. He never said a word. Absolutely disgusting. read more

Rude young white bit with an attitude disrespect me when I tried to nicely tell him how to tilt the cup to get the drink full while being able to add foam. I worked restaurants 20yrs offered a tip as he threw out the foam I wanted on my latte. Instead of being open to the kind suggestion & professional tip he turns walks away and tells me apply to be a manager if you wanna talk to me. SMH Thats the problem with these young ones they are rude and don't wanna learn or be respectful to their elders and they don't care about customer service clearly either!!! SMH Awful behavior. And I was smiling sharing legit kindly. A total little A hole. Won't support this store if that's the kinda staff you hire!!! SMH Awful. read more

Friendly crew. Great service. The coffee is consistent regardless of who the barista is. This location is a diamond in the rough

They don't open at 6am every day as it says. I ordered for pick up at 630am a few days ago and for the 3rd time, i get there and the store is closed. Ppl waiting outside. Please adjust your hours because it sucks to start off the day thinking you'll get what you ordered but the store is closed!!! read more

Wildly rude service from one girl specifically, just mean and condescending for no reason. She would do well working by herself in a black hole somewhere. This location is a pit in general, from their food prep to their service. Probably needs new management. read more

The baristas at this location are the best. Always welcome their customers with a friendly and enthusiastic personality. Even on the busiest days they always acknowledge every person in line. They always get the drinks right and serve them in a timely manner. They always exceed my expectations! Diego, Sophie, Jill, Nate, Matt, Eddie, Anaya, Ruben, Valerie and of course Brie.. I'm sure I missed a few more read more

I get coffee here everyday. I love the location, drinks, and people. The downside is they don't always open on time and the app only allows me to order sometimes. I do wish my local coffee shop had a more reliable morning routine. read more

My gf Lea left a review because she felt uncomfortable after experiencing unprofessional and sexist comments from an employer. She stands by what she said. She doesn't appreciate the manager calling to apologize, only to make the company look good while brushing off accountability with empty promises. An apology should come with real action, not just words. Miguel Torres, as the district manager, She expected you to follow through on your word, but that clearly didn't happen. It's disappointing to see that her concerns weren't taken seriously. Frankly, someone who fails to take responsibility and act professionally doesn't deserve to be in a leadership position read more

Much better coffee options in Playa Vista. You know what you're going to get with the coffee here, so that's not the review. Any time I've stopped by to 'grab a quick coffee' while I'm walking my dog, has been anything but quick. You think I would've learned my lesson by now. The place can seem empty, yet you'll wait 15 minutes for a latte. I've had my order forgotten twice while they've made everyone's drink behind me. Insanely slow service, and no one seems to know how to multi-task. Go to Joliett down the street - it's MUCH better coffee and the service, pastries and sandwiches are outstanding. Heck, even the Starbucks there is better than this. read more

Best customer service ever. The barista, Antione, and cashier, Larry, are just good people. Super friendly, professional and always put the customers first. This is my home away from home. read more

The Coffee Bean & Tea Leaf - Antoine! - Coffee & Tea Near Me - Playa Vista, California

Drink and pastry was good. Service was good. Inside was clean. Love that they have outside seating

We get tropical ice tea here and love it always. They have those great iced blended drinks too. read more

The worst coffee shop in socal. There is a Starbucks with an excellent team few blocks away. Go there instead. If you are down for a nice walk, there is a Blue Bottle further down. I had to ask them to check my order after I waited for over 20 minutes. There was no apology and skipping my order wasn't the only mess up. While I was waiting, I observed a very unprofessional crew with couple of them super rude. One yelled at a woman with a screaming child. Another condescendingly said to a customer that "the name is on the bag" when the customer asked her if the order on the counter was his. I will not visit this location again until this crew is turned. This place is miserable. read more

I usually enjoy coffee bean but the experience I had on 2/17 was so inappropriate. The barista, Larry, was so kind at first but then once I was paying proceeded to ask me "if you have your own car, place, and money, why do u need a man?" I just shocked and trying to see it as simply a hypothetical respond saying I don't. I imply I am queer and regardless am independent. He is immediately pushy and keeps saying I need someone bc I can't be independent. No matter me trying to stand my ground, why would he think that's an appropriate question to ask a customer? I keep walking away standing my ground and he keeps implying I need someone in my life? I reached out to hr and called the district manager, Miguel Torres who said he would email me and I have not been emailed. This was two days ago. Horrible experience,horrible barista. read more

I enjoy this location. It feels like you're in another country. It has a very European feel!

Worst coffee bean- staff is not nice. Took 18 mins for a coffee with 3 people working. There was only 1 person in front of me - the place was empty and even after waiting almost 20 mins they still got my order wrong. Worst $8 coffee and experience read more

Vanessa is so sweet she welcomed me with a nice smile and went out of her way to explain that some matcha powders have dairy and one doesn't which was really nice. I hope she's recognized on the daily. Thanks Vanessa for the yummy Mangomatcha ! read more

The Coffee Bean & Tea Leaf - Mango matcha latte iced - Coffee & Tea Near Me - Playa Vista, California

My favorite coffee joint of all time. The person that took my order was super nice and informative. Great service!

I've been a loyal customer for years at this location in Playa Vista. On occasion my order would be wrong so this time I deceived to call and speak with the manager. Well today I received my free drink for the one that they got wrong the visit before. I must say the manager Vanessa was extremely polite and honored my request with no issue. They were extremely busy and seemed short staffed but her crew this morning held it together working in sync! Keep up the great work Vanessa, Coffee Bean is lucky to have you as their Manager running this site. These days great customer service is not as easy to find yet my mornings experience with Vanessa and her crew was AWESOME!!! read more

The Coffee Bean & Tea Leaf - Vanilla Ice Blended oat milk, added shot - Coffee & Tea Near Me - Playa Vista, California

When I went to retrieve my order, I noticed it was a size small and politely told the barista I ordered a large and that I was sorry for the inconvenience. The large white barista immediately escalates the situation and yells at me. I kindly told her I was willing to show her my receipt and charge to my account which was $7.75 (the price of a large iced latte with oat). She continues to yell at me, I'm always super understanding and kind to staff (even in this situation), and I've never been "karen-ed" by a customer service person in my life. Like all you had to do was say "oh can I see your receipt," or have a conversation like a normal human being. Won't be going back to this location, the negative energy ruined the vibes for the morning. There's no reason to be treating people that way. Other baristas and front line staff were nice. read more

Took an additional 10 minutes for a coffee cake and Vietnamese cold brew from a mobile order. 3 people working on the drinks, 2 servers, and 3 in the kitchen. Drink people were working hard but servers and kitchen just stood there as they saw I was waiting 10 more minutes for a small coffee cake after I already got my coffee. Poor communication and workflow at this location. They prioritize Uber eats and DoorDash over the in person customers. Not to mention, the cake wasn't even warm when they handed it to me. read more

Be aware of false information given at this Coffee Bean. I was told to call one hour in advance to order a Java To Go but when I DID I was then told I needed to call 24 hours in advance to place this order. read more