I love coffee bean, if you like matcha you have to try their matcha latte it is simply amazing. Staff is always friendly. I like using their app for mobile pickup easy and convenient. They also have vegan snacks options that's always nice! If you've never been you're missing out! read more

Good Cofee and great environment. I come in to enjoy a beverage and get some work done. Always leave satisfied. Dulce always offers good service and makes sure I get my order quick. Will be coming back. read more

Came in yesterday to pick up a mobile order and was treated very rudely and interrupted repeatedly for a non issue. One of the drinks was super light and just tasted like watery milk when it was supposed to be a Hazelnut Latte with Oatmilk and Half Sweet. I've never had those be so light and watery, not even at this location. So my cousin went in to get it fixed, and he had repeated the order a bit wrong so we went in again to just get a shot of espresso which is all it needed really. Immediately, the older short lady with glasses and a long black ponytail ran to the register when we were being helped by a girl with short shaved colorful hair and glasses. She seemed upset and interrupted us talking to the cashier with "Is that the drink I just remade? Okay so what is it this time." With a sarcastic laugh. We told her what was wrong, and instead of letting us finish, she said "Okay so next time he needs to order the drink correctly or else we can't make it for you the way that you want." Which is confusing and rude, considering it's a drink we paid for AND it was already wrongly made the moment we picked it up as a MOBILE ORDER which shows exactly how we wanted it done. So there should've been no confusion. And that wasn't even the issue, it was the fact that it was completely wrong when we had barely picked it up, anything after that is understandable but they gave so much attitude that it was more confusing than aggravating. So we said "Well if it was made right the first time then we wouldn't have had to come in and everything would've been fine" as retaliation because we were met with so much rudeness and interruption instead of just hearing us out for 5 seconds. And afterwards when the drink was "remade" (It tasted the exact same, unless the people working today were just bad at making drinks because we don't have this issue ever at this location, and usually all the drinks are really good), the short older one said "If you don't like it this time then I'm just going to issue a refund" as if WE were the problem, and it wasn't the fact that the baristas maybe just didn't know what they were doing... Overall bad experience but I'm still coming over here because the Dark Chocolate Blended Drinks are always really good so what can you do lol read more

The service was fast my drink is amazing. I highly recommend this place for good coffee and friendly faces

Wish I could've ordered their drinks. This was how their app was all morning for this location. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Redlands, California

Not a terrible experience, but not a good one either. I decided to have a cappuccino today, and neither the service nor the coffee were very good. Although they couldn't accommodate my request for a medium roast to be used and not the "espresso roast" (whatever that means), I'll let that go. The problems really started when they didn't even call out my name (which they asked me for earlier) when the drink was ready. So I ended up with a lukewarm cappuccino once I could finally hear the *drink* name across half of the busy store. OK. I'll let that go too. But then the problems continued when I got the coffee in a paper cup that was way too big for a proper cappuccino, and without a spoon either. So I had to settle for stirring the cappuccino with the only tool I could find in the store, a straw... I wish I could say the coffee made up for the earlier minor mistakes. But sadly, it didn't. They didn't even get the foam right. Instead of a small layer of creamy foam like I expect of any good capp, it was something you only get from an amateur barista. Way too much foam and monster-sized bubbles (not creamy small ones). Honestly, I'm not too keen on coming back. :/ The service issues were nothing major, but the coffee was just too much of a disappointment. read more

I'm from the Midwest and this used to be my favorite place for coffee. Tried this place a few times and received lukewarm coffee (mocha) more than once. On my final trip i was advised to expect the mocha to not be hot because of the chocolate and that breakfast items are not heated unless its requested. Its was made very clear that my request to heat each item was not welcomed. The app doesn't allow you to request these things btw. Unfortunately, this place is severely lacking in basic customer service skills. Three visits and greeted each time with (snide) apathetic service. Fortunately, there are so many other cool coffee shops of better quality in the area. read more

I really like CB&TL but you guys drop the ball with Uber orders. It seems you don't pay attention to the options picked by the customer. When I order not warmed on my muffins.....I kind of want them not warmed, ya know. It might seem like a little thing... but in the food industry and especially delivery, it's the the little things that make the difference. read more

Drinks take way too long to make. We waited 40 minutes for 2 iced coffees. You are better off ordering in person than doing mobile orders. They kept pushing the mobile orders back. read more

Atmosphere not great. My husband and I got bagels and drinks. Unfortunately this was the only meal we shared today and both our stomachs took a turn later. The kids did not eat or drink here and they were fine. read more

Employees looked like sleeping zombies. No smile no customer. Drink used to be so much better. Not going back read more

The Coffee Bean & Tea Leaf - Og blended - Coffee & Tea Near Me - Redlands, California

Food and drinks are great here. Recommend you guys get better drink carriers though. Too flimsy and not at all safe to carry your drinks in. Have dropped me drinks time and time again with these read more

The management and staff are very friendly. The Coffee is very flavorful. My favorite is the ice caramel.

Horrible costumer service rude when picking up my coffee order nit good for my first experience

The short sweet lady with glasses and long hair gave the best service I've ever had at any coffee. The drinks were fast , quick and delicious. 10 out of 10. Shout out to Dulce for always making my drink the best! Definitely a spot to check out when you are in the Redlands area! read more

First time ever trying coffee bean & I ordered the blended horchata coffee & absolutely fell in love so much better than my usual coffee place...staff was amazing as well friendly fast & efficient will definitely be returning again read more

If it's a iced tea that you're looking for, this would be a great spot to choose. The staff here is friendly and customer service is what they're about. Their menu items are typical, so you can't go wrong with choosing something that you love and what you expect to find in a coffee shop. I always choose their passion fruit tea which is dynamite and always quenches my thirst. The location makes it pretty convenient right off the freeway. Make sure to download their mobile app so you can earn points on your drinks. What I have always found funny about this establishment, they always ask if it's "to-go" or will you be sitting here. Always choose the "to-go" option. This is so you don't get charged an extra tax. read more

I came in this morning wanting my morning cup of coffee after my morning hike to recover, when I was enticed by the lovely supervisor Hash. Such a lovely young lady. Who recommend I try their new avocado toast, which I loved. I could tell she's a fellow ally ‍ read more

Great place! I got a cookies and cream Ice Blended, and it was worth the wait. The service wasn't as fast, but I think the staff got it out as fast as it possibly could- so thank you ! read more

I rarely go to Redlands, but now I'm for sure never coming back to this spot. I thought it would be cool to grab a drink here considering I grew up in the area and went to high school down the street a long time ago. What a horrible decision. Reminder to leave the past in the past. No one was in line but it took forever to take my order. On top of that, it took another 20+ minutes to get my ONE drink. It was also extremely sweet. This place doesn't even have a drive-thru to make you as busy as other coffee shops. The last time I had Coffee Bean was in Vegas, and they were so much quicker even for a tourist spot! read more

Terrible rude service. Coffee sucked. I will never waste my money at another coffee bean ever again.

This place is the biggest joke. I ordered a peppermint vanilla. Was told that their "receipt won't show vanilla" but will show up as peppermint mocha and that they would make it with vanilla...and guess what I got. Peppermint mocha. If you're too stupid to make a different drink, just say so read more

Coffee Beans are few and far between in most of the IE. But always when we pass through Redlands we make a stop here. This is our early morning treat for every road trip east. Never disappointed here. The outside patio is definitely a draw. It is an easy off and back on for the 215 freeway and is a close, friendly neighbor to Trader Joe's, just in case we need something to nibble. read more

I was pretty sure I wrote a review on this location but I guess not. I love this location: close to the freeway, close to other places to eat, and has a good amount of tables/seating. I have been here multiple times (more than 20 times) to study and have never had a bad experience that I can think of. I have learned they can blast the AC so I always have a hoodie with me and sweat pants because I get cold easily. Employees are always friendly and nice. Coffee Bean in general has better quality and tasting coffee than any fast food coffee or Starbucks. Get a grande Americano at Starbucks and a regular Americano at Coffee Bean and try it side by side. You can see the difference: CB tastes better, stronger because you get 1 espresso shot more, and it is cheaper in price. Since I moved away from this location, I was sad to miss it. Good thing is the quality is fairly consistent no matter which CB location you go to. read more

Every time I visit here, seems like There is always an issue. New staff every time and apparently no one has any customer service experience. I should take me no more Than 15 seconds to make my one drink order and It ends up being over 5 mins. The person taking my order either has an attitude, or better yet, would like to argue about how I say my order??? It's annoying. Pls send help or bring back old workers pls!!! read more

I came here figuring I could try a different location out, the location looks really nice on the outside and inside. However the customer service wasn't what I was expecting. You normally become regular goers of a cafe because of the service your experience, judging by the reviews maybe it was just a one time thing. However I didn't receive any time of friendly customer service from this location. There was no greeting, the cashier looked as if she was over it, and so I even ended up asking how she was doing to which I got a short and unfriendly response. The barista never called the names of the cups he was giving out and just left them on the counter, and as soon as I asked he'd given me attitude about what the name was on the cup. (Mind you id left my glasses in the car). I'm ok with the location I normally go to, so overall no loss on the companies end. Just disappointed about this location. read more

Whoever the male worker that was working today was very rude. As he was taking my order, as it was 6 drinks, he sighed sarcastically after each drink. Then when i asked for a vietnamese coffee he said they were out, and i dont believe that. Then after he takes my order he goes to the other worker and laughs (probably because he was lying about the vietnamese coffee) . I know places are short on employees but i dont think its worth having a bad one. I didnt see his name because he wasnt wearing his a name tag. read more

I've been to this location 2 times already and I must say, it continues to get better and better. I am hooked on their White Chocolate ice blend coffee (decaf), WOW!! I made sure to give you Yelpers an picture of my drink. Alot of people ask me what is that drink, so it gets alot of looks. Trust me, It's bomb!! The people that work there VERY friendly, both visits I got the same service with a smile ($$TIP$$ for sure) Thanks The Coffe Bean & Tea Leaf (THUMBS UP) read more

The Coffee Bean & Tea Leaf - White Chocolate Decaf Ice Blend coffee - Coffee & Tea Near Me - Redlands, California

It's a 50/50 chance might be good. Ordered in advance my pick up time was 7:04 but was not ready until 7:18 :(.

We go out of our way to come to this location, it's the best! My mobile orders are made correctly and are alwayyyyys ready on time, and they are very nice! I've only had one unpleasant experience here but I believe they were short staffed around that time. read more

I love coffee bean & tea. They have delicious teas and lattes. The staff at this location are always so friendly and willing to change a drink just the way you like it. It's fairly quiet here. It is always cold inside. So be sure to bring a sweater if you're going to study. They will also use glass mugs if you're staying. Just make sure to let them know. read more

The service here has greatly improved in the past year. The ambiance is nice. Always clean and the food is fresh. I enjoy a baked croissant or lemon loaf every now and then. The loaf never disappoints. The management seems to do her best to make the atmosphere comfortable for everyone. The restaurant is always clean and she swiftly reacts to negative behavior from customers. I have seen this place grow over the past year. The downside is there is no drive through but the building just isn't made that way. read more

I'm a coffee person but the Winter dream tea latte brought me in and the temperature of their hot coffee and drinks is why I stayed! Baristas are great because drinks are consistent. I support my local cafes but CBTL is one of the better coffee chains around and they have the best ice! read more

I drank the hot chocolate. It was sweet and yummy. I enjoyed drinking it and would have it again.

I am a fan of The Coffee Bean & Tea Leaf, most of the time the employees here are friendly. Although, I have sometimes encountered a few here who appear to not like their job. Also, I have often found this location to be understaffed, thus long waits. The other Coffee Bean Stores in the area (IE), such as Rialto, Fontana, and Rancho Cucamonga have drive-thru's. This location does not. The parking is tight and often crowded here, so it is not convenient and definitely not the place to come to when you are in a time crunch. On a positive note, I am a fan of the ice blended drinks, such as the cookies and cream. I have also found that The Coffee Bean rewards are not as plentiful as Starbucks, I seem to get rewards less frequent than other places. Lastly, Starbucks has an (800) guest relations number if you have any issues, Coffee Bean does not. If you have any issues, you have to leave a message via their site, and then wait a few days for a response, it honestly feels archaic. If there were another Coffee Bean location nearby I would probably go there. read more

Great coffee and great service! I tried the caramel blended in a 32 oz and it was great; new favorite for sure!! The only thing i dislike is that they do not have a drive thru, other than that everything is great, very clean and great atmosphere! Thanks Violet for the great service!! read more

The Coffee Bean & Tea Leaf - Caramel blended was great! - Coffee & Tea Near Me - Redlands, California

this is the best coffee bean in southern cali the place where everybody knows your name way to go Redlands branch

Vero is the best employee there and should be the manager. Her attention to detail and customer-centric attitude is outstanding; I hope management recognizes what an asset she is to their business. read more

WTH. No reviews yet?? So after my froyo venture, I decided I needed a little extra for the long night of packing ahead of me. Plus, it was right next door to the froyo place :P I needed something cold. Iced coffee?? Sounded good but I just had froyo. I chose a large iced tea. Japanese Cherry to be exact. It's funny Japanese Cherry tea is a Chinese green tea and cherry blossoms but they called it Japanese?? lol Okay, back to the review. What I like about Coffee Bean is their teas! They have a good variety of yummy teas and I love tea! I haven't really bought any coffee products from them so I can't really comment on that. I'll stick with my tea :) Oh the one thing I liked about this coffee shop was that they had a nice and pretty large outdoor seating area (see picture). Good place to sit, relax, enjoy from froyo/tea/coffee, and talk/enjoy with friends! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Redlands, California

Love the coffee bean. This location is convenient to downtown, right off interstate if passing thru. Plenty of parking. Spot is open, clean and inviting. Staff is friendly and very fast service! read more