I went here a few days ago to meet up with an acquaintance. I decided to get myself some food since I didn't get a good breakfast. This place has some really good English muffin with eggs, bacon, and cheese. The bacon felt a little undercooked but at least it wasn't enough to get me food poisoning. The coffee and other merch they sell here looks interesting. read more

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Just think that owner should know this: My pick up order was fully ready sitting there for 10 min and they couldn't JUST BAG IT! Instead just kept giving me an attitude, all of them! When I asked for the 3rd time she bagged it and it took her 15 SECONDS!!!! Use your brain, people! 15 sec vs. 10 min! read more

Friendly fast service. Everything tastes good. Love Matcha green tea. They make it well here. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Santa Ana, California

Obsessed with Coffee Bean! I had already had a coffee this day but you know when you're out driving around and just know a little drinky drink would hit. Great decision. Did a mobile order the app (love how easy it is to customize on there) plus a coupon popped up to order a large, pay for a regular. Easy parking, easy pick up, friendly service! read more

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Came to dry some tik tok drinks I was seeing! The service by Vivian was absolutely wonderful. The drinks were perfectly made by Kenhya and there was no line. They let me take my time ordering and offered stickers for my daughter. Will be back! read more

I love this coffee bean! They're always so nice and always make the drinks with love! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Santa Ana, California

I'm addicted to tea from coffee bean. I love the ice they use. I was coming back from a wedding the night before and needed a morning jolt of energy. The service was fast and the parking was easy. Next time I am in this direction, I would definitely stop by again. The ambiance was busy, but it went quickly. read more

The Coffee Bean & Tea Leaf - Tea with the good ice! - Coffee & Tea Near Me - Santa Ana, California

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Iced Cookie Butter Latte w oat yummmm! They'll happily remake your drink if something's off. Always good service here.

My favorite coffee bean location. The employees are always great. The manager (I think she is the manager) is amazing. She is always helping her team out and is always so friendly to customers. read more

Three female workers chatting and none with a welcome greeting or any kind greeting. Waited 3 minutes too long in an empty place to be seen read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Santa Ana, California

I LOVE Coffee Bean but this Coffee Bean location is my fave! Location is convenient, close to the freeway and in the corner of a plaza. Parking wasn't an issue. I love the layout of this specific location - merch is located all over, table seating is along the windows and cafe is clean and tidy!!! There was no issue with ordering and our order came out quickly. Barista, Jadyn, and manager, Donna, were GREAT! Love their attitudes, their service and their overall vibes! It's the epitome of what customer service should be at all cafes! Thank you for a great experience!!!! This location is about a 20 minute drive from me and is totally worth the drive! I will definitely be visiting again! read more

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I have gave the this place so many chances to hopefully get my drink right but today had to be the worst ever . It's like the persone doesn't know how to make drinks. I got to work and finally had a chance to taste it OMG I had to spit it out and throw it away that how bad it was water down no flavor at all and the shot was supposed to to blended not pour in . I guess it's time to say good bye to this place sad to say read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Santa Ana, California

I moved to the area about six years ago and this is like my favorite coffee shop to go to. It's like no matter what time of the day the staff is always nice. yeah, sometimes there is a line, but I mean it's coffee thanks to the staff. Keep up the great work!! read more

Finished my large drink in like 6 sips. Ice was filled all the way to the top I had to wait like 10 min before I can even drink it. Nothing was entering my straw read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Santa Ana, California

Vive Juice Shot Peach Jasmine Cold Brew R Hibiscus Berry Sunrise Red Velvet Cake Pop Birthday Cake Pop Not too shabby! I'm more of a Starbucks fan to be honest. But I figured, why not try this place out. The coffee was alright. The tea was very sweet. Which is what I like. And the cake pops were not the best. I also had fun playing with the cake pops because I'm immature lolol my fiancé got a good laugh tho. Overall not bad. The shot of ginger was great! Tasted gross but I feel like it did good things for my insides lol read more

The Coffee Bean & Tea Leaf - Our drinks and Vive Organic Wellness Shot - Coffee & Tea Near Me - Santa Ana, California

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Walked in around 7pm with my cousin. The 2 co workers that were working. (Female and men) didn't bother to greet us. We waited for a couple mins before they decided to assist us. My cousin ask for a Moroccan tea latte. The lady started you not longer have it as a leaf only in the tea bags. My cousin stated she knows, no coffee bean has it that way anymore. My cousin stated at every other coffee beans she has been to she orders it with the tea bag and steep the tea to make it. She said they don't do that. When in fact it's never been a problem at any other coffee beans. We walked out. She clearly didn't want to do her job nor seems like she wanted to be bothered. If I could've given a negative star I would've. Terrible experience read more

I enjoyed getting the dry iced caramel americano but recently they have not been making it the same anymore. And I've always got the caramel flavor because a worker there initially told me we can choose from a variety of flavors besides the original which was vanilla. That first experience was great. But now, I'm not sure if all the workers are all new all of a sudden but when I went to order they told me that the drink doesn't exist only the vanilla one and when they made it it was just watered down coffee it was this thick silky coffee I usually get. I started going to 17th street now just so my order can be right. Considering most of the workers put on dull faces all the time the least they could do is make the drink right. Seeing the business owner comment hope to make your next experience better and not addressing these common mistakes shows how much they really "care". read more

Have literally never had worse coffee in my life. I got the Spanish latte and the coffee was so burnt tasting that not even the sweetness of the coffee could cover it up. I've genuinely had better coffee from McDonald's. read more

Super quick, easy parking, friendly staff. Coffee Bean is the best coffee spot. I try to make my own coffee, but when I do get coffee out, I almost exclusively go to Coffee Bean. Love the ice blended mocha's, the best! Coffee Bean and Tea Leaf is always nice, staff is great and there is room to do work or hang out with friends if you don't take it to go. I don't know why they don't sell GC for Coffee Bean anymore at Costco, it was a great deal, but still love it. Enjoy! read more

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I ordered from here a few times when I want a quick coffee fix and every time I always had a very pleasant experience. The service was fast and people were very kind! And I really appreciate Coffee Bean's quality and consistent coffee. I like that their flavor is a powder and not syrup like most places. Too bad they are just not as popular as other coffee chains. I would say come here and enjoy your coffee with good company! read more

I literally drove 15min on the freeway to come to Coffeebean which I spend money everyday at! I had to use the bathroom as I'd been Driving all day and someone spilled my latte I already purchased. Came all the way to buy another and your awful staff tell me as I am almost peeing myself that I have to purchase first. What kinda inhumane crap is that! You are legally supposed to offer your customers the use of the bathroom when you sell drinks and food. I've never been so disrespected at Coffeebean and I've been a loyal customer over 10yrs literally daily purchases. I will NEVER come to this store again and your so called policy is BuLL SH!!!! How dare you treat a women like that having to use the bathroom. And with attitude too! SMH. I went next door thankfully they let me go and now I will tell everyone to stop coning here!!!!! Awful treatment. Terrible customer service. Disgusted at this unbelievable treatment!!! Who do you people think you are. Terrible way to do business. This is not Hollywood. And I'm not homeless either or looking like I'd vandalize your property. Whack!!!!! read more

I tried to buy a notebook and there was no sku on item the lady shift supervisor named Vivi had me wait like 15 minutes to try and get sku all to tell me she could not sell item very upset and disappointed why are you displaying items that cant be sold read more

This place is near and dear to my heart. I have very fond memories of this location and it has never disappointed. Service has always been great and quick. They have never gotten an order wrong and generally have nice people working here. I always get the hazelnut ice blended and lemonade cold brew; top tier drinks right there. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Santa Ana, California

I had to pay to use the bathroom. I find that ridiculous. Plenty of parking since it is a shopping outlet.. Bathroom is pretty clean though. Cashier was super friendly. This is the first Coffee Bean & Tea Leaf where I had to buy an item to use the bathroom. The cookie was dry and thick. Slight chocolate chip taste, but at least it has sixteen grams of protein in it. read more

The Coffee Bean & Tea Leaf - Sweet TreatsLenny and Larry's Complete Cookie Chocolate Chip - Coffee & Tea Near Me - Santa Ana, California

This place is in a picturesque relaxing tree lined shopping center with friendly Staff, who are more than willing to lend a helping hand. I love their Vanilla Iced Coffee a few minutes after that I ordered a home style Grilled cheese , which was very soft and delicious comforting, more so than the one at Starbucks. , read more

Honestly, Ive been a coffee bean lover forever! When I lived in SF, they were my go to (yeah that long ago). But I've recently discovered one exists blocks from my apartment, and it deserves some praise! I've opted for mobile ordering the last 4-5x I've been here & every time my order is perfect! I mean color, sweetness level, all around, amazing! The store itself has ample seating both inside and out - and it's always seemed rather clean every time I've visited. Two larger desks in the back ideal for group studying, seems pretty quiet for the most part, and ideal for studying! Giving it 4 stars only because I haven't actually sat inside to experience the ambiance fully! read more

The Coffee Bean & Tea Leaf - Hazelnut Iced Coffee - Coffee & Tea Near Me - Santa Ana, California

Drove from my home 15 minutes away because it is as it was open utill 9pm and when I arrived at 8:25pm it was already closed.

This is the best Coffee Bean in OC! Great customer service and a clean, welcoming environment. The staff are helpful and attentive, and the space was well-maintained and comfortable. Coming back again! read more

Drinks 8/10 Service 9/10 Environment 7/10 Drinks are good. I like my Cold Brew Coffee in the mornings strong, so it's perfect! I also get Cold Brew Teas and Ice Blended drinks in the afternoon. They're nice and refreshing although sometimes the Ice Blended Drinks may have a few ice chunks in the. Other than that, the service is great! Some know me by name, and I always feel welcomed. The environment around the shop is average. The location is right next to a few food places, a grocery store within the shopping center, and a shopping mall across the street. The only recommendation I have with Coffee Bean and Tea Leaf as a whole is to have more flavor options (more powders for lattes & coffees and iced tea flavors). Overall, I'll probably be back tomorrow. read more

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Great service and location. Plenty of parking and space to sit indoors and outdoors. Ordered the chai latte and it was delicious. Will definitely return when in the area. read more

Loved the service !! Everyone in there was so friendly especially early in the morning . I went in with my kiddos and i was observing they had a lot of regulars and the worker seemed to know their order . It was nice to see a worker so dedicated to her job . My drink was so delicious. I got the viral iced americano with caramel drizzle. 10/10 read more

Friendly service as usual and tasty coffee! We came early in the morning and they were so nice. Not too busy either. read more

I have been a long time loyal customer. not only do I visit the stores at least twice a week but I order mighty leaf tea in bulk to include in gift bags every year. Today, Sept 9th at approximately 2:25pm I visited the store located on main street in santa ana across from the main place mall. I ordered a large blended drink, jalapeno bagel and left a tip as normal. Since it is 102° outside today I stayed in the store to eat the bagel. I asked for a cup of ice water. I was told it would cost me .25 cents. I didn't have any cash on me and had used my card to pay. so instead I was offered a little tiny paper cup to get a sip of water. This is outrageous. I will never again make another purchase of any kind from the coffee bean tea leaf company. Avoid at all costs. read more

No wonder why cbtl is on a massive decline terrible attitude and service. Home use machines will hopefully continue to take over

I don't like to leave negative reviews and I apologize for those who follow me due to my positive reviews and recommendations but I am absolutely disappointed about my experience at this facility. Donna is completely unfit for any leadership role--she lacks the professionalism, respect, and basic decency required to lead. No one should have to witness the blatant racism and classism I saw firsthand. It was disgusting and unacceptable. Seeing someone else be treated so poorly was enough for me to realize it could easily happen to me or anyone else. I refuse to support any place that allows this kind of behavior to go unchecked. I will be sharing my experience with everyone I know, and we will NEVER set foot in this facility again. read more

I love Coffee Bean but this location is an absolute scam. My $8+ matcha came with little to minimal scoop of matcha + almost no espresso. The color is near white just filled with honey and almond milk. I'm a GOLD tier coffee bean client and my matcha is usually more GREEN at my go-to locations. This is the absolute worst location I ever been to. I paid $8+ for milk and got 1/5th of the matcha I usually get. WORST PRODUCT I ever got. They saved 50c of matcha but lose a crazy ton of clients and $$$$ they could make. FALSE advertisement, does not look like the matcha as advertised. Just all white. Espresso is black, matcha is green, but cup is nearly colorless. I should've just went back to the location by my house. read more

The Coffee Bean & Tea Leaf - Honey Nut Matcha + Espresso - Coffee & Tea Near Me - Santa Ana, California

Worst experience EVER! Went to get a coffee my 2 years old had to go to the restroom there was line to order & I asked the girls working there if I can use the restroom they denied it because I had to make a purchase so I said once I come out I will order he can't hold it they refused to let me use the restroom, manager comes again I asked if he can use the restroom she said I must make a purchase so I said the same I told the girls she rather put me in front to order my drink make sure I purchased something before letting my TWO year use the restroom how horrible are these people!! Never again I will come to this location!! read more

Good drink and snack. Nice customer service . Clean inside and clean restroom. The music volume just right. Not too crowded in the morning here. Feel relax and recharge here. read more

The Coffee Bean & Tea Leaf - Food menu - Coffee & Tea Near Me - Santa Ana, California

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This location has got to have the worst baristas. I have nothing against CB&TL, the company. I've had pleasant experiences at most of them except this place. Ordered a croissant warm and they let it sit without calling our name. Only after I walked up to check on our order did the barista say "oh yeah" so it was cold and had to be reheated. Then our drinks came out. Horrible. No flavor. As if they were rationing ingredients. Then gaslighted us trying to say that's how the drinks are. Seriously? We order the same drinks and other CB&TL baristas get it right but not this place. Then kept us waiting unexceptional long filling mobile orders because there wasn't anyone in the store. I'm sorry I tipped. I'm sorry I gave them another chance. Retrain baristas please! read more

On Saturday May 10, 2025 at around 2:45 PM, I walked and I was waiting in line to order, so I thought I was waiting in line. Instead they are group of people just talking and didn't care less about others or around them. The shift supervisor and two other employees working at that time didn't want to serve or help me and let alone not wanting to take my order. So when I asked the people in front of me, 'please excuse me,' the female gave me the dirty look and start staying things in other language and tend to laugh at me and acted like I was harassing them. Wtf?? Anyways when I told the shift supervisor about the issue, she didn't care and instead just laugh and laughed along the people that was in my way. I assume they know each other and start gossiping me in their own language. Anyways I finally ordered my drink and when I was about to leave I felt like they didn't want me there and outside of the store it was security and things didn't end well there either. When I try to call and figure out when the GM Donna will be there, they purpose not wanting to answer because they knew what they did was wrong. Please don't go here!! read more