Man's greatest folly is his delusion that he can conquer nature. Herein I provide anecdotal evidence to that end - a man, his nascent business but an ambitious extension of himself, has enrolled to provide many central Texans the unnatural comforts of chill air, ne'ery to be seen an Austin summer. It was a bright morning. The air, heavy as maple syrup on my Waffle House hotcakes, lazily wet my brow, beckoning to all, as if a Sunday sermon, the dire extent of my need. The unit to my three-bedroom-two-bathroom central Austin bungalow had given up. This was a fatal draw, and I knew as such. The syrupy sugar did nothing to relieve my pain, though my synapses were now firing overtime. A memory - fleeting as a hummingbird on a midsummer morn - was there and gone, the presence and the absence both filling and voiding my quest for resolve. "If you want to be The Coolest, you have to call The Coolest." And so I did. He was a ragged fellow, the man who called himself "Air LeGare." At six-foot-eight and 13 stone, there was no doubt he was forged for the battlefield or rugby pitch; perhaps both. Despite his titanous appearance, he had a warm smile, a soothing aura. It couldn't have been more prescriptive for this harried and hopeless homeowner in the searing Texas heat. With a bit of obsequious wit - enough to make an Irishman blush - he executed our contract on a blue chip unit, labor, and interest-free financing. The very next day, the deed was done. I can't say my sweat dried immediately, but the panting white Labrador that sauntered by my modest porch on that late August afternoon could have lapped more condensation from a cactus. I was cool, and for the first time in 24 hours, I was calm. Humans are magnificent. We toil and tool our way out of our troubles, in the hopes of a less circumspect existence. The difficulty of which goes unnoticed, often. The journey to our cool and comfort is overlooked, and, if done correctly, is properly lost to the memory. Our air conditioned worlds, the new normal; the Texas summer, waiting to waste us. Mark and his team at The Coolest are the mere middleman in our opportunistic time on this planet. But if there must be that in between, that purveyor of comfortable calm, the five star hardware and service of Mark's team are unlike any other. Perhaps we are just delaying the inevitable. Perhaps we, as humans, are but a virus to the host, and A.C. in Texas, a mere symptom of the plague. Could we be blind to our very own mortal existence? Descartes wouldn't contest as hotly as the hill country air. You and I, humble reader, would never agree on who's the hottest. There are a billion stars, and each one shines more brightly to some other. But in Central Texas, we will always know who is The Coolest. And if I have but a few more years on this life, I'll live it with an Air LeGare installation, the panacea for all heat induced ills. I encourage you to do the same. read more

I know this time is hard for a lot of companies. I know sales are down, I know it can be scary not knowing what comes. Some companies out there are handling the changes well and adjusting others are in panic mode. Last week I had an incident with a company in panic mode but I was lucky enough to know honest people in the industry. Last week my landlord called and asked to set up a annual check in for our AC unit and get it ready for the hot summer months that are coming. We set it up, because of the corona-virus the technician never came inside. Our AC has been working great, with no problems. So to my surprise my landlord calls back frantic because the technician told her the AC compressor and unit are going out, he isn't sure if its still under warranty but it probably isn't, and she will need a new one but they have a great deal for 12k going on right now with financing options! A little confused she asked if I knew any one else in town that I trusted to take a second look at it. I immediately called Mark LeGare and his team at The Coolest - Heating and Air Conditioning. They set up a second opinion call and were out later that day. James Chelette came out and quickly realized every single thing from the compressor being broken to the condenser going out were lies, but also he was able to find out my landlord was still in warranty for the whole unit with a quick phone call. Even if there was something wrong with either of those parts, she would not have needed a whole new unit. Strand Brothers Service Experts took a look at something, without even coming inside the house to check the rest of the unit, and tried to get a $12,000 dollar sale on my landlord during a pandemic. James had me come outside with him, while keeping social distancing, and walked me through every test and showed me what he was doing and explaining everything. I never even saw the other guys face, he just expected that we would believe what he was saying, with no proof and our landlord would finance a new system. I understand companies are hurting, sales are down, but lying to people who trust you as a company is NOT the way to go about it. She had been a customer of theirs for over 10 years. Once she turned down their "great deal" and let them know she was getting a second opinion, she has not heard a thing from them. My landlord is extremely grateful for Mark, James and the entire Coolest team for their honesty and integrity even during a pandemic. I strongly recommend the Coolest team for any of your heating and air needs! read more

My old AC stopped working a little over a year ago in the heat of our ever painful summer, and that was when I first was recommended The Coolest to replace my old unit. Everyone I've talked to from the Coolest has been incredibly nice, knowledgeable, and quick to respond. I've worked with Mark practically every step of the way from determining that my old unit was in need of a grave - to finding the right replacement - all the way up to today in figuring out why I am having some hiccups with the new system. He's been amazing with being able to schedule in last minute appointments so I'm not suffering in what feels like Satan's taint bc my AC isn't working (which I should probably mention is more due to the poor design of my apartment rather than my awesome-and-still-pretty-new AC unit). Seriously, never have I come across an AC company that's able to make same day appointments happen during summer in Austin! Not only did Mark go above and beyond to get to the bottom of what the issue was, but he was also extremely knowledgeable, communicative, friendly, and pleasant to be around. Prior to working with the coolest I had had serval other repair men from a few different companies out to work on my old unit, and the same could not necessarily be said about them. That has really made me appreciate finding someone as awesome as he, and this company, are to work with. Thanks so much y'all! read more

Our really old HVAC unit (1989!) finally kicked the bucket mid-August 2021. We'd known its time was coming, but had been putting off replacing because it's such a workhorse and they really don't make things like they used to. Of course it goes out during the hottest month of the year. The Coolest came out and got us cool again within a day! Mark, the owner, was super-responsive and patiently answered all my questions (I ask a lot of questions). His guys worked hard all day getting the new unit installed in our super-tight, overheated attic space and will come back to check the heating when it gets cold. I've also had a few questions since the works been done and they've always followed up promptly. They're located in the St Elmo industrial area in south Austin and were also the least expensive out of 3 quotes because they don't have the overhead of the bigger companies. Even tho they are smaller, they've been around for 5 years and on Austin Energy's contractor list for rebates, so I feel confident they'll be around if there's an issue. Oh, and check out Mark's bio in the About page on their website, interesting stuff! https://thecoolestservice.com/austin-heating-and-air-conditioning-company Update: March 2022 a tech from The Coolest came out to do the annual AC tune up thing today. Rigo did a great job and was very patient while I followed him around and asked questions. read more

A couple of years ago, we set out to renovate a 1930s house that had never had air conditioning. Working within the existing structure was challenging and we quickly came to the conclusion that a mini-split system would be our best option for the retrofit installation. I met with a few companies but was impressed by Mark's knowledge about the various mini-split options and his willingness to suggest options to keep the project cost down. Due in part to some good ideas he had to streamline the install, his bid was the best value and we went ahead and signed. The job was not an easy one, as we had to figure out a way to make each refrigerant and drain line work within the existing framing. They figured it out nonetheless and the system has been functioning well since it was installed. We ran into some unrelated complications during construction that caused an almost yearlong delay between The Coolest having completed the rough-in installation and us getting power to the house so they could hook everything up and complete the install. Mark was exceedingly patient during this time, both in terms of waiting on the final installment and storing the equipment for us until we were ready to proceed. Their crew has always been very pleasant to deal with as well. I'd highly recommend The Coolest for HVAC work. read more

It was a hot blistering July day in Austin, Texas when our AC decided to die last week. The Coolest was the 3rd company we interviewed. Mark Legare, Owner and Operator responded to our call promptly, had his technicians out the same day and they diagnosed the issues with and scotch taped our old system together so we could be cool through the night. He met with us and presented as honest and straight talking. We signed up for a Bryant Evolution Extreme and installation started at 8AM the next morning. Mark was present on day of installation to go over the work with his team and then he returned after installation to inspect the work and to teach us how to use the new thermostat. He is filing the paperwork for us to help optimize our Austin Energy rebates. It is obvious Mark is doing all he can to grow his company and to provide service that is outstanding. His team is made up of very personable and highly skilled technicians. I would recommend anyone to give Mark a call and give him the opportunity to provide you with HVAC services. read more

I was looking to replace my air conditioner and hot water heater. Had company after company stop by to bid the respective project, just trying to find the right company for the job. I found The Coolest on Angie's List, and am so grateful I did. The owner, Mark, called me quickly after submitting an inquiry. He came by the next day to place his bid, and I then knew that I would need to look no further. I dropped all my the appointments, and had The Coolest replace both my air conditioning and hot water heater, and was not disappointed. Mark was professional, friendly, but most of all he was trustworthy...and when your spending several thousand dollars, you want nothing short of that. The icing on the cake was his install team. They were wonderful professionals as well. Prompt, friendly, respectful and knowledgeable...that also took great pride in their work. I highly recommend The Coolest, and am happy to say I found the only hvac I will be using in the future. read more

10 out of 10. I received quotes from 5+ companies, and The Coolest went above and beyond to make a difficult decision much easier. Reece was outstanding throughout the process. He did an excellent job coordinating everything, conducted an on-site inspection before the installation, and took the time to educate me on my options and what would be in my best long-term interest rather than just trying to make a sale. The installation crew, led by Rigo and David, was professional, knowledgeable, and efficient. They completed a large project smoothly and ahead of schedule, and they even lifted my ductwork at no additional charge, which was a pleasant surprise and much appreciated. From start to finish, The Coolest delivered exceptional service, quality workmanship, and excellent value. Their combination of expertise, customer service, and competitive pricing is hard to beat. I highly recommend them to anyone looking for a trustworthy HVAC company. read more

After 17 long years, it was time to replace my HVAC in the middle of Austin's sweltering heat wave. I reached out to around 7 companies and was given The Coolest as one of the contacts from one of the neighbors. Reece did the initial assessment, climbed up on the roof 3 times to take very specific measurements. He confirmed the same day which model would be required and I had my first quote in hand before he left. Bianca helped with all of the coordination, scheduling, and paperwork. She has been absolutely great. Available at all times, staying in touch, and following up. The installation Team of Rigo, Marco and (one other guy) were outstanding. In a very tight space above the sink, they disassembled the old unit, removed it, disassembled the new unit, fit it up into the ceiling, and cleaned up after themselves. I could not have asked for a better experience. I highly recommend this company if you ever need an HVAC replacement. read more

The Coolest LLC team excelled at every stage of our home service needs : Intake - From the initial intake, they listened attentively to our concerns and gathered all necessary information with professionalism. Diagnosis - Technicians quickly and accurately diagnosed the issue, providing a clear and easy-to-understand explanation of the problem and proposed solution. Repair - The repair itself was completed efficiently and effectively, with the team taking care to be tidy and respectful of our home throughout the process. Payment - The payment process was straightforward, with clear and transparent billing. Communication - Their communication truly stood out; they kept us informed every step of the way, from scheduling updates to explaining the repair details, and always did so in a friendly and professional manner. Coolest LLC is highly recommended to anyone seeking reliable, trustworthy, and customer-focused home service read more

After several options, we contacted The Coolest because of neighbor recommendations and some online reviews. Mark (the owner) came to our house to inspect the issue and offered several options for replacement. We liked his professionalism and directness...and he's a cool dude. When we decided to go with a slighter higher efficient system than our current 15 year old AC unit, Mark quickly scheduled an install to fit our schedule. His communication throughout the process was consistently prompt and clear. When James and Avery arrived for the install, they were extremely courteous and professional...and they were also cool dudes. Within that day, they completed the installation and explained some of the new bells and whistles (thermostat, air filter system, maintenance on the outside unit, etc.) So far (after a week), the system seems to work well, and I would recommend The Coolest for anyone's HVAC issues. read more

I needed an AC replaced last week and in calling around to 20-30 different places I quickly discovered that almost all of them have conflated the ideas of "being able to do AC work" with "running an actual business." I received a lot of voicemails and the few who answered were not as helpful. The entire team at The Coolest could not have been more different. The fact that they somehow exist in the same space as their competition is amazing to me because they are literally worlds apart, and better, at customer service, salesmanship, follow up, and technical product knowledge. Their value proposition is unbeatable. Reece and the entire team there were very helpful and answered all of my questions promptly and thoroughly. Total time from initial contact to complete install was roughly 72 hours. Could not have been more impressed and grateful. I would have zero reservations recommending them to anyone. read more

I just finished working with with the coolest! This was the most positive experience I have ever had was able to get new ductwork, insulation and HVAC unit all done in one day. Reese came out about a week prior and was extremely consultative and aware of what I was looking for and provided various different options to get the job done. He answered all my questions and helped me pick the right unit. He also can back the day of the project to make sure it was all correct and o was happy. I highly recommend David's crew-- Rigo Caleb, Carlos and Reese. They spent a whole day at my house and got the whole thing done! They were extremely kind, clean and a respectable crew. AC is working perfectly in home feels so much better. Ask to work with Reese and David's crew! Would use them again and recommend them to anyone else looking for AC work ! read more

I asked The Coolest to take a look at my HVAC system since I just purchased a new home and wanted a bit more instruction on how to maintain the heating and air conditioning. Mark was able to come out the next day and give me a great tutorial on how to effectively save energy with my unit, as well as maintenance techniques and signs as to when a problem may be on the horizon. Additionally, he was very knowledgeable about water heaters as well, and walked me through the proper care and system usage. While my systems were not "broken," it was extremely useful and informational to have a professional of Mark's caliber to take his time to help me understand the upkeep of my unit. As a new homeowner, it can be a bit scary and Mark was a great resource. He will be my first call if there are ever any problems! read more

As a realtor, I have clients day in and day out asking who I recommend for different services. Without hesitation, Mark is my HVAC preferred vendor. He is always quick to respond, not only to me, but to my clients as well. Mark is personable, and makes everyone feel comfortable and even sometimes will sing a little tune while he works, which guarantees smiles. Aside from having the best personality, Mark is professional and consistent in the work that he does. He takes his time to really analyze how he can best handle the situation at hand, and does not over-charge for his service, although I would personally pay double for the quality work he does. Mark will always be my first choice of who works on my personal HVAC, and the recommendation I give out to all of my clients. read more

I highly recommend The Coolest. Seriously, these guys are the best. We needed an entire unit replaced and I had originally spoken to a couple larger AC repair chains in Austin. They quoted me 3K HIGHER than the Coolest. Mark and his crew were able to put a unit in the day after I called them and for a much much fairer price than the bigger guys. We also needed a service check after the unit was installed and they came out next day again. I've never liked scheduling repairs or maintenance (who does?) but this was the most hassle free experience I've ever had. Super fast, friendly, responsible, and reliable. I will 100% use them again. I can not recommend them enough. Stop searching and just call these guys. read more

The Coolest has taken care of my air conditioning needs for many years. From installing a brand new system to providing regular maintenance, The Coolest provides high quality exceptional products and services at reasonable prices. They also installed a Reme-Halo whole home in-duct air purifier and it's a game changer if you have allergies and like clean air. Bianca is awesome, very knowledgeable and thorough. Reece was the technician who performed the installation, he is very intelligent and not only understands how things work, but he also patiently answers questions which helped me gain an understanding of the system. The Coolest dream team is the best! Thank you, I really appreciate great service! read more

I called the Coolest after reading about the company on their Website. Mark was a veteran and had done AC work for the Military. I had another Company come out to Diagnose my minisplit that I had only had for one Year and the compressor had failed. I just did not feel comfortable with the service guys the first company were sending out, they didnt seem knowledgeable. The first call to "The Coolest", I got Newt, who was very down to earth and spoke confidently about minisplits. Mark H. came out the next Tuesday and told me all about minisplits and he was very knowledgeable. I have cold air know and I am very Happy. I would not Hesitate to recommend these guys for your AC needs. read more

This is the second AC unit we have had to replace in the last year and The Coolest has done both of them. Interestingly enough I was referred to them by my electrician who thought highly of their work and so I trusted the referral. And I have been very happy with the responsiveness of Mark the owner and all his installation and repair crews. We have really appreciated the engaged relationship of everyone we have interacted with to educate and help us understand the full scope of decisions that need to be made each time we have used their services. Thanks again for being a small local company that really cares about professionalism and a high quality level of service~James and Edie Ochoa read more