Paid for a queen, received a full. Bathroom shower was cold every 30 seconds and... yes a cockaroach was in the bathroom. 100% not worth the money. read more

We booked one night in a family suite. The room looked absolutely nothing like the pictures online. The entire hotel is very dated. Bellman didn't offer to get our bags, or get the doors for us. The location is very convenient and walkable to most things. Access to the lake was great. read more

The Drake - Closet - Hotels Near Me - Chicago, Illinois

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I was so anticipating the lovely tea at the Palm Court at the Drake. The harpist did not disappoint. Wonderful, ambience... But what tea room runs out of black tea... (Big Ben?) Apparently the Palm Court does. read more

This was a very nice hotel. It has that old CHICAGO glamour about it. The staff was incredible! The bellman, Chris, was so sweet and such a delight. We stayed here 2 nights and had a great stay. We were upgraded to a suite, and the staff was so kind to include a birthday cake in the room. It was truly a sweet surprise!! The room was very clean and the bed was super comfortable. The proximity to the Mag Mile was great as well! read more

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Have you ever spent 5 hours in the kitchen and a big grocery bill from meal prepping your food for a week and then have to throw it all away because they're "out of fridges?" This is the place to go if you're into that kind of thing! read more

Absolute stunning hotel. This historic hotel puts you right at the heart of Michigan Avenue and all of the local shopping and restaurants. We stayed here and attended a wedding onsite and it was absolutely beautiful, every last detail! Parking is a bit of an obstacle if you have an oversized vehicle, and definitely don't add a cargo box. This is first hand experience. read more

The Drake - Restaurant on site - Hotels Near Me - Chicago, Illinois

Filthy famous over priced hotel... i only booked this room because i just flew in from overseas 14 hour flight and my flight back home was canceled i was stuck in Chicago for 2 extra days all the hotels near my airport were sold out. So fate brought me here they were the only Hilton not sold out which should have been a red flag from there. I arrived late about 1am they had no bottle water and i was quite thirsty In the morning i tried to get more water and of course they had none. Went to the little cafe and they also had none smh The rooms are old historic and thats great and but i was over the historic charm. Im a diamond Hilton member which im supposed to have some perks but none worked in my favor very disappointing. The executive lounge was also closed here... prob do to covid... read more

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Unfortunately, we didn't have a well experienced at The Drake Hotel. It all started with our arrival, we were given a lot of racial remarks and jokes about our financial status. During our stay the employees along with the guests continued to offend us with comments and facial expression. After losing one of our belonging the staff was not very helpful and even hung up and ignored our phone calls. Though we wanted to enjoy our stay, the following experience didn't make us feel welcomed. read more

Wonderful stay at the drake. The rooms are comfortable and magical during Christmas time.

When I had arrived (around 12pm) the room or that same room type that I had selected via the app was not available yet. The Guest Service Agent had pre-checked me in and then I was was able to store my luggage with the bell staff. I had left to enjoy the area and have a late lunch. When I had returned couples of hours later, Natalie M, had completed my check in. She was very friendly and very personable. She had reviewed the amenities of the hotel. Then advised me where the elevators are located. The room was beautifully decorated. As some reviewers stated, some of the furniture have been nicked up but it did not ruin my stay. Of course, the bedding is incredible. The bathroom was spacious for one person. Overall, another great stay with a Hilton hotel. I've always wanted to stay at this historical hotel. The common areas are just as beautiful in person as they are in pictures. read more

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The location is wonderful, and the hotel could be gorgeous. Unfortunately, it needs a lot of work and is outdated. I get that it's a historic hotel, but so is the mattress, the linens, the pillows and the thermostat in the room. The furniture in the room is also old and beat up. The make up mirror fell off the wall in our bathroom, and the room itself had peeling wallpaper and outdated everything. The front desk staff didn't seem the least bit surprised when I told them how disappointed I was. They must get that a lot. Bottom line, there are much better places to stay while visiting Chicago. The Drake is just overrated. read more

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Having Tea at the Drake is one of my favorite annual events with my alumni group! The restaurant has the perfect Tea atmosphere, and the service is exceptional. There is always an amazing display of finger sandwiches and pastries to accompany a wide selection of teas. Tea time is perfect for a friend get-together, a bridal shower, or Mother's Day outing. Additionally, you get to visit a beautiful and historic hotel! read more

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The drake is such a timeless hotel! I feel like I'm in the Victorian era or something. The rooms show its age for sure but it's still very quaint inside. The bed was comfortable, shower was good, and I just feel like this whole hotel has so much history. My bedroom didn't have any smell and I couldn't hear the outside noise. I needed a fridge and they got one up to my room. I had a view of LV and the BRAD was so nice in the front desk and also the bell hop dude that held the door for me entering in the building was very nice too. This hotel is at a great location. read more

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After staying at The Drake over a weekend trip to Chicago, I can definitively say that this hotel is one of my new favorites. Charm oozes out of the 1920's style building, and customer service is the top priority of the staff. I booked a King Deluxe room, and was assigned a room on the second floor. While the view wasn't amazing, the amount of natural light shining through the large windows was great and the room itself was clean, large, and well appointed. The room also included a mini fridge and mini bar to store my leftovers (a microwave would have been nice, but I wasn't expecting one anyway). The bathroom has a nice walk in shower and bathtub, with beautiful tile throughout. The bathroom was cleaned daily by the staff. I was happy to see that they playfully rearranged my toiletries as a reminder that it was cleaned. The bed was large and comfortable with high quality sheets. One of the nights I stayed, there was an obnoxiously loud and obviously intoxicated group of people returning for a wedding that seemed to hover right outside my door around 1am. Frustrated, I called the front desk who was happy to send up security, and in 5 minutes the halls were quiet again. While that might have been out of the ordinary, it shows that the hotel values your experience by resolving issues with expediency. There are several eating options in this restaurant, from the award winning Cape Cod Room to Coq D'or to the Palm Court. I ate breakfast in the Cape Cod Room daily, and breakfast was included in my room reservation. The breakfast consisted of a large selection of pastries, bacon, sausages, made to order omelettes and fruits. I left the buffet satisfied each visit. I went to Coq D'or for a cocktail, and was very impressed with the whisky selection, the service and the quality of the drinks. I can say this was the best old fashioned I've had, and they even used a large ice block in the drink instead of ice cubes. There's a drink of the day you can get for 10 dollars, which is rather reasonable of a price for the area. The Palm Court is where afternoon tea is held, and if you aren't sure what that is, it's a tradition that has been held for decades at The Drake. Several high profile celebrities have attended, and the price tag shows it. The cost is $45 a person(!!), but gives you a three-tiered tray of snacks, chocolates and sandwiches along with a lot of high-quality tea. I didn't attend simply due to the price, but it's a 1.5 hour sitting and if you're trying to experience everything the hotel has to offer, you should attend. Overall this was a fantastic stay. The location is incredible, and the hotel itself is unique, charming and beautiful. Put The Drake on the top of your list for your next trip. read more

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Loved the experience at tea! Great service and a beautiful room with a live harpist. I could have sat there all day listening to her! I have never been to a tea before so wasn't sure what to expect but it was a wonderful time. They also had some children's options so a great place for all ages. I wasn't sure if it would be a lot of food or more of snacks but our waiter offered to bring us more of whatever we wanted so definitely left very full! read more

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The location is really the only pro of this hotel - the staff was so overtly rude and unwelcoming upon our arrival that we considered switching hotels. They informed us that parking was our problem, and that they didn't have a lot really - so that's a major complaint, but he also told us that there was no food other than the coffee shop - including room service. Yes, we did visit during COVID, but we had checked the website and they stated in-room dining was available. There were stains on the sheets and blankets, and a sticker from a previous guest on the entryway between our bathroom and bedroom area, and the sheets were not long enough for the bed. The pillows were incredibly uncomfortable. We did have a much better staff member later in our stay who took a photo of us, but even then she was being called by multiple guests at the same time, as she was the only staff member in the entire lobby. When viewing the cost of this room per night outside of COVID, it doesn't live up to that standard. There are beautiful historic elements, but so much is in disrepair and lacking that we will not return, we'll find another Hilton property. read more

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The hotel common areas are lovely. The rooms... not so much, some updating is needed. - There was a hole the side of a lemon in the wall by the door. - Paint or maybe wallpaper on the ceiling was buckling and peeling. - On the walls that didn't have wallpaper, there must be 150 layers of thick drippy paint, doesn't look good. - The night stands were beat up and had visible wood chipped off. - The remote control was dirty with something crusted between the numbers. - The water pressure in the tub and sink was basically nonexistent, however, the toilet had a strong flush. - The bed and pillows we satisfactory. - I don't think the floor was vacuumed very well, you could see bits of crumbs or something. Overall, was not impressed and would not stay again. Coq D'or was nice, drinks were good. read more

I would stay at the Drake again. Our accommodation was in an executive suite on the 10th floor with a city view. Things I liked: 1. Location - you are just off the Magnificent Mile and if you walk the other direction, Lake Michigan shoreline. 2. A beautiful building and decorations. It transports you to another time. (built in 1920) 3. Cold air conditioning in common spaces and in the room. 4. Spacious room! We had chairs, couch, desk, chest of drawers, large closet, valuables safe, large TV stands with lots of storage, and night stands. 5. Fast valet parking! And if you are an AAA member, it's free! Things I didn't care for but are very tolerable: 1. Bed is on the firmer side, which is ok for me but probably not for most people. 2. Teeny tiny room houses the shower/tub, toilet and sink. Remember this is an old building and that's how it typically goes. I've stayed at other historic properties in Chicago that have the same issue. 3. No one told us about the free breakfast in the executive lounge!! It's one floor above the 10th floor, and I don't think accessible by elevator. The view of the lake is amazing from this room. Do not miss it if you have access. 4. Furniture is showing signs of wear. Might be time to refresh a few things in the rooms. What I will do on a return stay: 1. Have a drink in the hotel bar, Coq d' Or. This establishment served the second drink after the repeal of prohibition in the city of Chicago. 2. Tea service in Palm Court. We are planning to return in January. If you book a room this July for select dates in December 2018, January and February 2019, the room is $99 with complimentary breakfast. Check out the packages section of the Drake Hotel website. read more

Location, location, location. That's what you're paying for here. It's a nice hotel with a fantastic location (across the street from the beach, adjacent to the best part of the miracle mile, and walkable to many nearby locations). That said, the rooms are old and need a full refresh, though the beds are comfortable, room was quiet, and everything works as it should. My room had a view of the lake, which was nice to wake up to. The elevators are also small and several were out of commission. Overall, I'm a huge fan of the hotel's ambiance and old school charm (the lobby and restaurant area are beautiful), but it's old bones are both a blessing and a curse (as is the case for many historic hotels). read more

The Drake is a nostalgic hotel with an amazing history. When you walk in it's like walking back in time. I loved the feel of the hotel. It's in a great location. I just wish they would take care of the hotel a little better. The crown molding was in poor condition. Just paint it. A lot of trim work in hallway was also peeling. That's unforgivable for a hotel chain like Hilton. No hot water in shower on Sunday. Sunday is big check out day is what they told us why lack of hot water. Monday water was hot though I love the hotel just wish they would just put a little money to keep up. It's not like we're getting a discount on price read more

Fabulous location, comfortable beds, nice staff and all in all a very nice spot to recover from a long transatlantic flight.

Rooms are clean, big and stylish, I loved the lighting. Gorgeous view of Lake Michigan, the history behind this place and rooms made me feel very comfortable and interested to learn more about the city and hotel itself. Since I travel always with my dog I appreciate no hustle or complications about it which i met with in The Drake hotel, staff is helpful,pleasant. Hotel restaurant food was great and I loved the tea service. Anything you might need is with in 5min walk from hotel or in hotel. Interior is spectacular Glamorous stay read more

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Old school. The history and nostalgia are much more interesting than the basic rooms themselves. Room 416 looked down on Michigan avenue and was extremely vanilla. Cons: uncomfortable pillows(they did not feature the pillow menu so many hotels have these days), street noise was easily heard, no mini bar, inconvenient electrical plugs, lack of any sort of in room amenities(not even a pen to write with), bathroom door so old it didn't close easily, door to room didn't close easily either. Pros: friendly staff, great location, old school lounge was a great, and not overly expensive, place to grab a night cap or mid afternoon refreshment, old world opulence(think benches in the elevator) and a historic lobby with great architecture. Overall, I probably wouldn't stay again with so many options in the area, but I definitely don't regret choosing to stay at The Drake. read more

The Drake - The facade - Hotels Near Me - Chicago, Illinois

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First it's classic, rooms are ok older but still nice! The welcoming staff from the front desk to restaurant was unexpected! The bookbinder soup with beet salad was over the top, Juan our waiter was excellent! Definitely going back great visit! read more

The Drake is an amazing hotel of an era from back in the day. It is quite opulent in design, with that old school touch of decor and customer service. From the time we stepped out of our taxi to the time we checked out, we were treated as superstars. I will start of by saying, this is an old hotel. It will be celebrating its 100 year anniversary next year, so structurally there are some small areas of improvement that need to be address, but nothing that would stop me from staying here. There are areas where the original woodwork probably is still there and needs a lick of paint, but overall some of the updates they have done are nice. The Doctor and I did a staycation here last week and it was magical. There was a little bit of a line to check in as there was a cross country team checking in from Canada. I went to take a seat with our luggage while The Doctor checked in. One of the bell hops brought over chilled water for myself and THe Doctor. Another gentleman stopped over to asked if I was being helped and I explained that my husband was checking us in. We were offered assistance with our bags, but we usually just handle our own luggage. We got a suite for the weekend because we like having a separate living area where we can sit and have drinks/conversation. The room itself was a decent size, with two TVs (one in the sitting area and one in our bedroom). The closet space is crazy! There was a large closet when you first walk into the entryway. There was a smaller closet in between the sleeping area and the bathroom, then the main closet in the sleeping area. In the entry area, we had a separate area where we could have set up a wet bar, with storage for alcohol, a sink and a nice size frig to comfortably store at least a case of bubbles. There is enough space to hold a cocktail party (old school). Not sure, but it looked like there was an egg holder. Overall the room was very clean, including the windows. I am one of those people that looks at the cleanliness of windows and the ones in our room were cleaned and nice to look out of as we had a lake view. Our room had this great mirrored space....not sure what it's purpose was other than to amuse me...guessing it is to check your final dress presentation for dinner. The room was very clean, the furniture looked pretty good, the sofa and chair upholstery looked clean and was in good shape. The bed was a king size with very clean bed linen. The bathroom was very large with updated pipes, counters and faucets. The hotel also provided a bathroom scale. There weren't any hooks for towels, but under the counter for the sinks was a long bar to allow you to hang your towels from. There was one towel rack in the bathroom/shower area. Under the sink was a rack to allow for additional storage of items. I would also say that the entrance, the stairways, the elevators, the lobbies on each floor and the chandeliers are beautiful as well. Some elevators have little love seats that allow you to sit in style and comfort during your ride up to your floor. There are two places within the hotel to have drinks: Coq D'or Restaurant & Lounge and The Palm Court. Both places have live entertainment. On the weekend, you can have high tea at The Palm Court, which I highly recommend. The food at Coq D'or Restaurant & Lounge is okay in a pinch. The staff at The Drake were all very nice. The cleaning staff were all very pleasant and would inquire how our stay was going. One gentleman who was taking a breakfast room service tray to someone stopped to wish us a very good trip home, that he hoped that we had a lovely stay and that he would missed us! He seemed genuine and it was nice to hear. The Drake is in a great location as it down the street from Louis Vuitton and Omega (yay!) as well as Water Tower and other restaurants and shops. You are also in walking distance of the beach when the weather permits. Historically, I love this hotel and love staying here. It is not the shininess of hotels in the Magnificent Mile, but it has a lot of character. This hotel reminds me of a quote from Nelson Algren Chicago: City on the Make (1951): Like loving a woman with a broken nose, you may well find lovelier lovelies. But never a lovely so real. read more

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Beautiful hotel in the heart of Chicago that is breathtakingly ornate and an architectural gem. The lobby and Palm Court are must-sees.

Did the afternoon tea at the drake. The tea was lovely (if you like tea), and the sandwiches and desserts were delicious. So nice. It's a great place to dress nice and have a sophisticated afternoon in Chicago. There was also a live harpist! read more

As of Jan 2020, DRAKE HOTEL has become an ordinary Hilton. Lack of hotel maintenance has made Drake, old and outdated instead of classic & grand. THE SIGNS - (1) WHY is the Palm Court Powder Room so cold during a Private Event? (2) Powder Room mirrors were never cleaned the night before as water stains were present by 8:30am. A Service Industry who forgot the main difference between luxury and affordability is, Service. Any ho, DRAKE's Grand Ballroom is a SET LOCATION for 2 Fox's EMPIRE TV Weddings (2016 & 2020). The same Grand Ballroom was also The Vatican for 2016's The Exorcist TV Series. Non-Union background (BG) extras are grateful & happy to enjoy the view of Michigan Avenue & Oak Street Beach through CAMILLIA ROOM as Holding. THANK YOU. BG Holding areas vary from a chair-less parking lot, to a room with no view. Glitz and Glamour of Hollywood. *lol* NOT just BG...Lead Actors also run on high heels and endures the Chicago cold weather at the El Train. All is fair in suffering...that's looks great & fantabulous on film/TV/video. ;) read more

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They held my bags until my room was ready and the lobby was gorgeous, that's why i gave 2 stars. the rooms are run down hotel, our bathroom door had blood on it, toothpaste stains all over the faucet/tissue box and the tub was clogged. hotel was fully booked so instead of switching our room they gave me a $50 food/bev credit. used it at coq d or for dessert, didn't finish any of them but that's another review. staff was very nice, carpet must be replaced it's very obviously old. the patrons are a bit more affluent than average so you do get the luxury of networking and being in the midst of some pretty cool ppl the ball room was nice enough for a wedding, the hotel itself would scare me away though overall, this hotel status should be knocked down to 3 stars MAX read more

The Drake Hotel is a Chicago Landmark. However, I was not impressed. Check-in was a breeze - that was a plus. My room, however smelled weird - like garlic. The complementary robe that was supposed to be in my room was not there. I tried to arrange a wake up call. The number was busy even at 2 am. There was a snack bar and one of the bag of snacks was opened. I tried to call the front desk - no answer Very dissatisfied - especially when ur paying $259 a night for the room. read more

The Drake - Quick trip for The Monster's Bash - Hotels Near Me - Chicago, Illinois

The hotel seems to have city nostalgia as you can tell it's been around for decades. I get a feeling as if I'm in a 90s movie while staying here. The lobby was beautifully decorated for Christmas with large wooden marionettes and elaborate decor. The Christmas tree was spectacular and the added bonus was Santa was there the same weekend I stayed (December 13-15). He was taking pictures with anyone who wanted (for a fee) in front of the adorned tree. The lobby felt magical. Now the rooms, they felt dated with a few contemporary updates such as the bathroom mirror vanity and sink. Unfortunately, I never experienced a hot nor warm shower during my stay. The room was good for what it was - a place to sleep and bathe. read more

The Drake - Beautifully decorated Christmas tree - Hotels Near Me - Chicago, Illinois

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Not the Drake it used to be. We have been coming here for over a decade and this will be our last stay. It's sad, it's like breaking up with an old friend. Tired, worn rooms and apathetic staff. Checked into room 249 and found a very large clump of hair in the shower drain, and a pretty dirty shower. Asked to have housekeeping clean shower. The next morning, I went to take a shower to find lots of black mold. It was disgusting. Pillowcase was also stained with mascara and makeup. Gross. I showered anyway and asked the front desk to send up housekeeping (again). They texted me to let me know I would have to change rooms (while we were already out to attend a concert that evening). We never bothered - we were checking out the next day. I tried looking past the fact that the Executive lounge was closed, elevators were incredibly slow, no umbrellas available for guests, no more snacks with drinks in the bar and no lobster rolls on the menu any longer. But the filthy room was the last straw. Sorry Drake, I'll miss you terribly as I loved the historic charm, impressive customer service and delicious food and drinks - but you haven't aged well and the deferred maintenance and obvious cost cutting has ruined a Chicago institution. I'm not angry, I'm just sad to bid farewell. read more

The Drake - More black mold - Hotels Near Me - Chicago, Illinois

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Nice clean hotel , I would be back and recommend this hotel for all . I was enjoying my stay here on my 2 days for working

I should have listened to the reviews. It's not worth 200.00 a night. Honestly, if this hotel was on an empty exit off the interstate, 69.00 a night would be pushing it. It's just old and unkept and kinda gross. The bar downstairs is even worse. It smells like urine and cigarettes. read more

So I stayed here as part of a business offsite, where the hotel was chosen as part of a package deal (meeting locale plus lodging, etc). The hotel is an old building built in the 1920's, with stories stretching back to Prohibition and thus sports stunning architecture (Italian Renaissance style by the firm of Marshall & Fox) rivaled only by the Palmer House (another Chicago landmark). On the Magnificent Mile, the Drake is mere steps away from upscale shopping and the hustle bustle of business, which nevertheless melts away once you enter its doors and get whisked back to a different era. Hilton has owned this property since the late 1960's, and undertook an extensive renovation which was completed in 2003. As that was over 15 years ago, the hotel is showing its age. My room had broken blinds and a very musty and unmistakeable smell of stale smoke (despite the hotel being non-smoking for quite a while), and the Rich decoration and furnishings are showing clear wear and tear. The larger banquet and meeting rooms (clearly used for weddings on a regular basis) are likewise decorated ornately (great if you appreciate the era and genre, overwhelmingly busy if you don't) and a bit awkward architecturally as all of them have large columns spliced through each room. Oh, and the main floor is like a maze with awkward flow and a LOT of steps (if you are mobility-challenged, this is NOT a good choice for you). Still, it's a rich hotel with character and singularly Chicagoan history - and the staff are friendly and helpful. You could do a lot worse in downtown Chicago so if you're looking for a unique place to stay, the Drake is worth checking out. read more

The Drake - Hotels Near Me - Chicago, Illinois

The rooms are not run down - they are just classic/vintage style because it is an old hotel. The lobby is beautiful and unique. The staff is incredibly nice and helpful. In my first 5 minutes, every staff member I passed greeted me with a smile. However, no fridge in the rooms and the air conditioning unit is loud. read more

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Not Trendy, but Old School Chicago Class If you are looking for a hip or trendy hotel, the Drake is not it. But if you are looking for classic and classy Chicago, it is. I used to live in Chicago and spent a lot of time on North Michigan Avenue - Four Seasons, Ritz Carlton, The Drake and some great high end shopping. I no longer live there, but to me this area IS Chicago. So when we returned for a birthday celebration weekend in April, we wanted to get a taste of THAT Chicago. Also, I stayed at the The Drake many years ago so I wanted to return. The location is perfect with 900 building across, Louis Vuitton, Versace, Omega and, Marshall and Pierce Company, Razny Jewelers and everything within two blocks. Since we were lucky to get a snow storm at the end of April, this location ensured that the weather didn't spoil our plans. Great shopping and restaurants within TWO blocks (it was a horrible storm, we could barely walk across the street with the winds). The hotel facilities are great too. Yes, the rooms are not gigantic or modern, but again, if it's trendy and hip you are looking for, then West Loop is a better location for you. Sure it would have been nice to have a more modern bathroom but I would rather have the view and location. The hotel lobby also has the classic feeling and the elevators have sofas. The restaurants within the hotel are also nice and convenient for quick drink or bite. The cocktails are well made with high quality liquor. There was a misunderstanding about the parking situation (you can park your car in the Bloomingdale's lot on a daily rate, not a flat rate), but the issue was taken care of during check out. I would definitely go back for a nice weekend...great views, some fine shopping and dining within a couple blocks. I also thought the rates were reasonable for such a great hotel in Chicago. A great way to experience the finer things in Chicago. read more

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Very old hotel but excellent high tea! The hotel is pretty old so ot feels like your in a vintage building. The bathroom in the suites are more modern and have a jacuzzi, but there is patterned wallpaper all over. However, staff is excellent, the bar by the lobby is pretty good, resembles the classic Chicago speakeasy, and their high tea is a must! The flowere arrangement at the high tea room alone is worth a visit! read more

Book the executive suites. Older, but wonderful history and service. On the Magnificent Mile for shopping and dining. read more

The Drake - Hotels Near Me - Chicago, Illinois

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Lots of problems: 1. Check-in was a nightmare. 2. The bath tub was flooded. Hotel staff fixed it promptly, but housekeeping somehow missed this. 3. Housekeeping came in the room even though the "Do Not Disturb" sign was on the door. 4. You could occasionally smell the restaurant food through the vents. 5. Palm Court was great, but completely forgot the special event that was requested. 6. I actually filled out a survey with these complaints, and the hotel manager contacted me pretty quickly. However, after I responded, I never heard back. This hotel is clearly resting on its past glory as one of the premier hotels in the world. The reality is it is quite outdated and there are way better options. Go elsewhere. read more