Best escape room. Great service. Best costumer service!!! Definitely worth going!!read more

Amazing service and very friendly employees. We had a great time and will definitely come back for…read moremore.

First went to this escape room in 2021. Mechanics, storyline, interactiveness, and production was…read moreall great and fun to do with a large group of maybe 8 and under. This was one of the first escape rooms I did with a live actor and that was a game changer at the time a few years back. Most people find this escape room by word of mouth or via Yelp, and they seem to be doing well as far as I've heard. Definitely try this escape room if you're an enthusiast. It was fun and one of a must-add to your Morty list! Just keep in mind, the location of this escape room can seem kind of sketchy driving up to it, but don't worry - there's actually an escape room there, lol.

EXCELLENT Escape Room! Oh What Fun!!!…read more We had an amazing time tackling the Heist escape room in Fremont, CA! Here's a tip: bring a diverse group of people for a mix of strengths, arrive early, and split up into smaller teams to cover more ground. We had ages from 11 - 70 years old. The challenge was real--we needed quite a few clues--but thanks to great teamwork and asking for help when we needed it, we managed to escape!!! Big thanks to Kevin for making it such a memorable adventure!

We did Molly Hotel, workers were really nice!!! there was a…read morelive actor for this room, and they kindly stopped apon request:)

We did the motel molly one! It was really fun and really scary. I had to hide behind my friends…read more 10/10

Played Midnight in Hong Kong with a group of friends and had a lot of fun! Appreciated our game…read morehost, Jordan! :)

I'd recommend this escape room team! The staff are very kind and helpful. The place is clean and…read moreorganized. We played the Midnight in Hong Kong and it was a great experience! Very unique where you will be split in 2 teams amongst your party. We had a party of 7 but we were able to still balance out the teams between us (was a close game!). I would highly recommend people to try out their games. I know I would want to come back to try the other available escape rooms!

What an awesome experience for my first escape room! Our game master Chris went all out to make us…read morefeel welcomed, elevated our time from walking in the door to leaving and truly made the game come to life. We may not have beaten the record but man I felt like we could have gotten close. Really fun spot to check out with friends or colleagues

I've only done a handful of escape rooms, and what I liked about this was they really put effort…read moreinto making a higher class lobby area as well as the intro/scene setting room. None of it looked cheap or amateurish. It did seem to be initially understaffed with a poor young lady having to deal with clues for an ongoing group, checking us in, and resetting our room. So we got a late start, but got the full hour. A young man showed up shortly before we started, so I'm sure that helped. We did Conspiracy of Silicon Valley, which is one of the newer games. Once we entered the actual room, it was charming and took you back into the era it was trying to portray. Here, things looked like a step down from the lobby/intro area. More like it was put together a little more DIY, but it didn't really detract from the experience. We had 5 people and split into 2 groups, which made the puzzle solving more feasible. The clues and puzzles were overall good and doable. There was an issue with not properly resetting a critical prop in our room - again, probably due to being understaffed, but we had to get a clue in order to figure out something wasn't right. So took one star off for that. If not for that, it would have been 5 stars. Initially, it looked quite small, but it expanded a bit into some other smaller rooms. It was really quite well done overall, and I think they did a really nice job. And the other great thing is that it's very reasonably priced compared to other escape rooms. For 5 people, it worked out to be $35/person, which is more than reasonable for an hour of fun. Would come here again with friends. Can recommend the experience!

Had a really good experience with a few workers here. Amita was very friendly to interact with and…read morein no small part was the reason why on the day we planned to only do Chapter 2, we spontaneously decided to also do Chapter 3. Sorry, I can't remember anyone else's names. Puzzles are both clear and challenging at times, the narrative is very interesting and provokes discussion both during and after, and the prospect of decisions affecting later Chapters is very interesting. One of the most engaging and interesting Escape Rooms I've ever done. Although you might find cheaper Escape Rooms out there, Off the Couch Games offers a more unique experience that I think definitely gives you plenty of entertainment for your dollar. I eagerly await Chapters 4 and on. Only room for improvement I can really say is signage. If you miss the banner and front door on your way into the parking lot, you may get confused, especially at night.

We came to Off The Couch with 6 people to try Occam's Apartment. I've only done a few escape rooms,…read moreso I wasn't sure what to expect. The staff does a really good job introducing you to the game, providing context, and giving an overview of the rules. Additionally, they mentioned that we'd receive a discount off our total based on how quickly we finished, which was extra encouragement for us to get through the game. You immediately get immersed into the game before even walking into the actual room and once you're in Occam's Apartment, it feels even more real. The room itself is well decorated, with nice details scattered around the apartment. I loved every minute of the escape room experience and felt challenged throughout the time we were there. We did ask for hints throughout our time there and the answers were often given through directional questions. What I liked most about the Off the Couch set up is that the escape rooms are all a continuation of a storyline, so it makes you feel invested in the experience. I'm looking forward to the next escape room!

Everything about our experience was amazing! The challenge begun trying to find the suite # but…read morethere are signs for folks who need them (us). Tammy was such a riot. Her humor made our experience just that much more enjoyable. We selected the asylum room and the props were so freakin cool! We made it out and had a blast along the way. Prices were great for the time spent and I would definitely come back to try another room.

I came with 5 other people last night to do the Insane Asylum room at this place. The manager,…read moreTabitha (I think that was her name?), was very friendly in introducing us to the place/room, as it was all of our first times there. My group had a lot of fun going through the 3 rooms and solving the different puzzles. We finished with quite a bit of time left to spare, and Tabitha offered to take a bunch of group pictures for us. We're definitely coming back!

The best Escape room in San Francisco! So immersive and fun!…read moreWe took the family and everyone enjoyed it (although not the most interesting for very young kids). I'd say the Edison room is my favorite so far. The thoughtfulness in clues and gags are amazing!! You really get what you pay for here- it is expensive for what it is but the level of detail has far surpassed other escape rooms I've seen. A+ for the props department!

Very concerning experience…read more (Understandable) We visited Palace Games recently and were instructed by staff to place all personal belongings in a designated basket area before entering the game. The basket was located outside of the game room and remained out of our sight for the entire duration (~2 hours). (Incident) After the game, we discovered that a wallet valued at $1000+ (including cash and multiple cards such as ID and credit cards) was missing. Based on the noticeable weight difference before and after, we were able to reasonably determine that the item went missing during the game time. (Their Action) We requested assistance immediately and asked to review surveillance footage. Initially, we were told that the footage would need to be "retrieved through a third-party vendor" and that we would be contacted later -- however, no one followed up. The following day, after multiple attempts to reach them, we were informed that the "vendor was unavailable (PTO) "and the footage could not be accessed at this point. Later, a manager called and stated that there is no recording at all (⁉), only live monitoring on site. When we asked for confirmation of this and whether we could document the conversation, the call was abruptly ended Subsequent attempts to follow up have gone unanswered. Additionally, on the game day, we felt rushed to leave immediately after the game ended, even though our scheduled end time was 4:00 PM and it was only around 3:45 PM at that point. This made it more difficult to properly check our belongings around the game area. We followed all instructions provided by staff, yet there appears to be no secure storage, no accessible review process, and no clear accountability when something goes wrong. Their responses were inconsistent and changed over time. the incident has NOT yet been addressed at this point. We are sharing this experience for transparency regarding how personal belongings are handled and how incidents are addressed. Update: The owner has reached out to us, apologized, and showed us the available surveillance footage. The footage only covers the lobby and hallway areas and does not include the room where personal belongings are placed, so it was not possible to determine what happened. We appreciate the follow-up and the owner's sincere attitude. However, this situation highlights that the designated storage area for customer belongings currently has no surveillance coverage or secure storage. We hope additional measures (such as lockers or better monitoring) can be implemented in the future to prevent similar incidents. While we acknowledge their efforts to address the situation, we are keeping our original rating to reflect our experience.