The center slabs of tile over the fire place is becoming unglued. :-( Judy picked up the phone when we called and referred to Tariq who immediately returned our call and is already at work to assist us with the problem. Floor Store continues to to provide stellar customer service. Thanks for being prompt, Tariq and Judy! read more

The Floor Store in Concord just installed carpet and tile in my home. what a beautiful job they did on both. Carlos was an excellent consultant for finding best carpet and complimentary tile. I give Carlos and the floor store highest rating. Suzanne E. Lafayette read more

JD here is awesome! He is 5 stars. If you end up shopping here contact him first. He is not in on Thursday and Friday. Why the low rating. The rest of the staff here are unhelpful. If you are not doing business with them, they do not want to help you. I called in to check on the delivery status of the order. All they would tell me is some time next week. After pestering them, they offered Tuesday or Wednesday. It was like pulling teeth. I paid about 3x what I would pay for a similar product in a box store. Next time I need flooring I am going to consider other business if possible. What did I learn today? The delivery window to the store is 9am to 4pm. Oh, and they forget to call you when it arrives. read more

A great place for all your flooring needs. You want carpet, granite, porcelain..... you want flooring tiles, wall tiles, accent..... whatever your needs are this place has it. They have ton of options. Whatever you are looking for or dreaming for or not thinking off you will find it in this store. The store is designed well so it is not too packed that you cannot focus. From the first time I called them over the phone, to me closing the deal at the store it was a smooth operation. No BS, no pushing, no intimidation, no rush. Very professional service. Upfront with the pricing. Judy helped me all the way through with the sale and she was very helpful. When I enquired about the price rather than trying to sell me for today price which is high she told me about their president day sale next week. Judy offered me the upcoming next week price today considering my project schedule. Judy didn't try to make quick money on me. That tells you this place values there customers. This place is family owned they have been in business for last 30 years and Judy and other few employees at this store have worked here since beginning. This impressed me because an employer taking care of their employees is awesome. There price was 20% less than the best price I could find out there and I have researched about a week. I have lot more projects coming at my home and I found my place for my stuff. Just realized that they have a 10% off coupon in yelp. Man oh man I wish I looked into it and used it today when I paid for my product. Still I am happy with their service and will be back. read more

See all

Just finished having new luxury vinyl plank flooring installed in my kitchen. If you are looking to have new flooring installed, see Carlos Amaya at The Floor Store in Concord. He made it happen without any hassle or problems. We're really happy with new flooring and recommend them highly. read more

My experience with the Concord Floor Store was excellent. Carlos Amaya, the salesman I first contacted by phone, was very responsive. He send me photos of vinyl planking to choose from and, after I chose color and type of flooring, sent me a detailed invoice. Because of a sale, the price was discounted. Manny and Victor, the team who came to my condo, immediately inspired confidence. They answered all my questions, removed the old tile, leveled the floor carefully, and installed the new planking efficiently. Along the way, they took careful measurements and consulted me about various installation choices. My new floor looks terrific! read more

This is the only place you need to look for your flooring needs. We had a hard time deciding on the right flooring for our home. Alex at the Concord store is well versed with all the different flooring and did a fantastic job explaining the difference. When we finally decided, we went with a red oak engineered hardwood. The prices are competitive and they often have great sales. Angel did the installation.He is personable and quite knowledgeable. He asked us each day if we had any questions and provided us with the layout before the install in case we saw any boards we wanted to switch around. read more

We have shopped at the Floor Store for years, starting with their original shop in Richmond CA.This time we got fabulous service at the Concord shop. Stephanie B helped us select a terrific carpet and it was laid by a very skillful team who took really good care of the install, even at the end of a very long day for them. How a rug is laid makes such a difference and we are so grateful for their attention to every detail. We highly recommend this family owned business- great value and great service. We got a beautiful wool carpet laid for $400.00 less than a rug store in our area quoted for a synthetic carpet no where near as nice. read more

This review is to acknowledge the outstanding service provided by Tiffany Tapia at the Concord store. I need flooring for my home and I'm shopping around for now. I had a number of questions and I wasn't ready to commit today. I found Tiffany to be patient, professional and knowledgeable as she answered my long list of questions. Based on my initial impression, I'll probably go with the Flooring Store. For me, it's a major decision as to what I'll do. It's comforting to know there are folks out there like Tiffany to help me with it. Thank you. read more

Another positive experience with The Floor Store. I appreciate their experience and all involved in providing me with excellent results. Starting with Alex Cruise in sales and Gary and his team installing. I felt the installers were genuinely concerned with the outcome... and it shows !!! Thank you ! Linda C read more

Cambria was a dream to work with. Super professional and personable. She went above and beyond. Great reliable and clean installers who communicated very well. Highly recommend! read more

The Floor Store - Carpeting Near Me - Concord, California

See all

Gary and his team did a terrific job replacing our floor.They did clean work and pay good attention to details. Friendly group and easy to work with.No complaints from start to finish. Kudos to the team and that includes you , Tiffany! read more

I love our new tile floors. Mario, the installer, is fantastic. And I appreciate the follow up when one of the tiles (smack in the middle of the floor) didn't match the others. The manager Tarik was very responsive and very nice about replacing it with one that did match. The installation was done quickly and efficiently. read more

After I posted my first review, Cambria Hance, the general manager contacted us regarding the issue we were having. She made it a point to work directly with us to ensure we had a better experience. Having to remove all the furniture from the one bedroom was a hassle but in the end, we ended up loving the new floor more than the previous one they had installed. She went above and beyond to ensure we were happy customers. Thanks again Cambria for changing our experience to a positive one. read more

Strange to leave a positive review when I didn't do business here, but I have to say that Stephanie was really wonderful. She and I discovered that their website was incorrect in listing premade area rugs, but she is pursuing getting their website updated. They can still do custom ones. Really good service and I wish them well. read more

I'm extremely happy with my new carpet! JD from the floor store concord helped us picked the perfect carpet for our new home and got us a great deal on the carpet. I love his laid back personality, there is no pressure at all. The installation is perfect. Three guys showed up sharp at 8 am and finished carpeting 1500 sq in one day! They ripped the old carpet and swept the subfloor before putting down carpet pad. They also vacuumed my new carpet when they finished. I wouldn't hesitate to go to JD if I need new carpet for the future. read more

Tarik was very helpful in getting me just the right flooring for my home for an excellent price. The guys that installed were professional and quick, they did a great job. The Floor Store has a HUGE select of flooring and carpet, would highly recommend. - Christine read more

We've had a bunch of floor work done in our home. First we had over 1200 sq ft of wood floors installed downstairs, then we had the carpet on our stairs replaced and then finally we had our master bathroom tiled. Originally I went to the Floor Store last year to get a quote for the wood floors, but I never received a callback after my initial visit to the store. I called numerous times to get a quote after someone came to our home to measure the space, but I never received follow up. We ended up going with Fine Floorz in Walnut Creek for our floors, which was a nightmare in and of itself (but its done, whew!). I decided to give The Floor Store another chance with a smaller scale job, replacing the carpet on our spiral staircase. We worked with Tariq (the manager) and had an excellent experience. The installer was in and out in 1 day. Very good! Since we were impressed with our staircase we decided to work with Tariq again to have our master bathroom and closet tiled. The price was fair and they had a tile we really liked so we signed the contract. We paid 50% of the cost upfront. The materials were ordered. The job was scheduled by Tony. The tile was installed by Miguel and Alex over 3.5 days and it looks awesome! I would highly recommend The Floor Store for your carpet and tiling needs (not sure about wood floors). Make sure to request Miguel and Alex for your tile job because they are awesome. Miguel was very professional, knowledgeable and honest. We really appreciated all of the hard work the team put into getting our bathroom looking great. We enjoy our new floors daily! read more

See all

Easiest carpet and tile install I have ever experienced! Alex Cruise my sales associate was so helpful through the entire process. The workers that were sent to do my job at my home were very detail oriented and a pleasure to be around! 10/10 service and quality. I will definitely be referring anyone that is in need of service and will be coming back for further home remodeling. It came out so great!! read more

See all

I love my new luxury vinyl floor. Reggie was my service rep and he was awesome, responsive and if you go there ask for him. Customer service and installation crew was great. Timely, clean and wow one day demo next day installed my dining room and kitchen flooring. Super happy read more

Hubby and I chose The Floor Store Concord because of its excellent reputation. We could have gone elsewhere for carpet but wanted a quality store and good customer service along with a good selection. Sherri was a true professional all the way through the process and follow-up for repairs. We are delighted with our carpet, and the pad Sherri suggested is cushy to walk on. We know that if there are any problems with the carpet down the road that The Floor Store will be there to provide service. We chose the best and got the best! read more

Reggie was great to work with. He made the process very easy & handled everything from start to finish. Would highly recommend!!!

We did initially have an issue before my installation began but I want to thank the floor store for making it right. Thank you Curtis and Graham who reached out to me and helped me through to get the issues resolved. Thanks graham!!!! I do have to also give the installer Roberto an awesome review because his job was well done, it's obvious he is a professional who paid attention to the details. The floors look great, I am very happy with the floor installation. And I have piece of mind knowing they have warranty on both the product and install. You get what you pay for, I don't regret paying a little more for professionals by purchasing from the Floor Store read more

5 stars to the floor store and 10 stars to Sherrie D. She was sooo helpful. My custom order was right. I got all my materials in time enough to finish my project. Thanks again Sherrie. Genia J read more

I have been shopping fir flooring forever.... for some reason there's always a problem.... mostly on my end? idk Theres not much flexibility to fit in with customers needs. Their selection is great!!! read more

I used the Floor Store to purchase and install tile throughout my entire home. They were wonderful, fast to respond and respectful of my time and schedule. Prices are great! Please ask for Tarik if you go, he will take care of you and is the best. read more

We had a wonderful experience with The Floor Store. Sherri helped us and was a no pressure sells person. She helped us find the right floor for our new remodel. The installation was easy and done quickly. read more

Kevin Llewellyn at the Floor Store was AWESOME! He helped us pick out our carpet and was patient as we changed our mind time and time again. Everything about the transaction was easy. It looks awesome and we are so happy. By the way, I bought all of my flooring at the Floor Store on another remodel 7 years ago and it all still looks amazing. I wouldn't go anywhere else. Be sure to ask for Kevin if you want great service! read more

We just bought a new home in Alamo. It's a combination of hardwood and carpeted floors. The Floor Store was recommended to us by a family member who just had their floors redone. We were quite pleased with our experience from start to finish. They have a very nice selection of all types of floor coverings. We had all the bedrooms carpeted with upgraded padding and Berber wool. It's beautiful! Curtis was our sales person - he made sure the installation went smoothly and timely - even though it was his day off (he gave us his cell number in case we needed his assistance). I highly recommend The Floor Store! read more

Tarik helped me out with carpet binding. Really appreciated his responsiveness and service.

This review was really prompted by the fantastic service We received from the sales associate Curtis. We've been to many stores looking for flooring. His honest demeanor and his vast knowledge on our carpet needs really made the decision easy for us to choose to buy our carpet here. Would def recommend working with Curtis if you visit this location. read more

Had a wonderful experience with JD! He guided us on a perfect carpet choice! Installers were very professional and did a fabulous join! We are very happy with the service and quality of carpet we received from the Floor Store in concord! read more

We just had the floors in our home replaced. We had a great experience with The Floor Store. We worked with J.D., and he was awesome. He was very professional, and answered all of our questions. He showed us a lot of samples , explaining pros and cons of various flooring. I felt bad that we had him pull out so many samples, but he did not seem to mind. Andres Vargas, did the demo and installation of the floor. He did a fantastic job. The quality of his work was so much more than I dared hope. He was very hardworking and pleasant. I am beyond happy with the end result. Overall my experience, from start to finish, was very positive. I would highly recommend The Floor Store. If you are lucky you will get to work with J.D. for floor selection, and Andres Vargas will do the installation. read more

We replaced the upstairs carpeting on the stairs, in the hall and in 3 bedrooms. We ordered the carpet some months ago, but with the holidays, etc., we didn't have it installed until just last week. From beginning to end, The Floor store (Thank you sales rep Curtis and the install team) was with us every step of the way. We replaced worn, not quite a shag, carpeting with a tighter Karastan sculptured weave carpet. The difference is amazing! We love the look and the feel of the carpet. The install included a nice thick padding so it feels very soft to the step when you walk on it. The install took an entire day. The install team was fantastic! They worked diligently from the time they arrived until the install was complete. Major furniture was moved by the install team during installation and put back in place when they finished. We previously emptied dresser drawers, clothing, shoes and stored everything in the bathrooms until the carpeting was installed. Angel also did an amazing job carpeting the stairs (wrapped carpeting around each individual stair) and landing leading up to the second floor. The sale price was right, the sales rep was knowledgeable and install was as painless as possible. Can't beat that combination. Thanks to The Floor Store. read more

The Floor Store - New carpet on the stairway landing - Carpeting Near Me - Concord, California

The store itself is nice, with a lot of selection. However, I went in specifically looking for Forbo Click. No samples of this particular Forbo product were in stock, so the lady behind the counter said she would order some samples. The estimate was "about a week" and she would "call me" when they came in. Two weeks later, no call. I go in, and ask another lady. She says it might be a few more days. Okay. Another week, no call. I go in and look at the Forbo section thinking maybe she just forgot to call. Nope. This is on top of being ignored each time I go in the store and having to track down help. At this point I figure my business is not that important to the company. 1-Star for the store design. 1-Star for the staff being polite, albeit not following through, once I track them down. Originally I was going to order it through The Floor Store and have them do the installation. Instead, I ordered it myself and will install it myself. On the bright side, I will save some $. read more

I would like to thank Zonia one of the sales person made my life easy, thank for the advice.

We went to the Floor Store hoping to find a floor that matched the existing one in the house we just bought. Reggie, Assistant Manager, was able to find the exact one among the throngs of floor. Reggie ordered the flooring and within 2 weeks the floors were installed. Tony, in charge of the installation, called us to schedule an appointment which was scheduled for the following day. This was accomplished right before Christmas which was another plus. Manny and Reuben were the installers who are talented young men and know their craft, they worked diligently and cleaned everything up after them. The finished product is simply amazing and beautiful. We wish we had gone to the Floor Store prior to this when we were in our other house. Anybody thinking of doing any kind of upgrade to their floors we highly and totally recommend the Floor Store! Everyone is a professional, courteous and knowledgeable. read more

I personally want to thank Zonia for helping me when I visited the store, made me feel very welcome and at ease no pressure, I will definitely shop and recommend the floor store to other. Thank you very much. read more

We walked in and were immediately greeted. They had little toys and costume jewelry for our daughter, which she really enjoyed. Everyone was very engaged, without seeming pushy. They just seemed genuine. This was our first trip, basically there to pick out a type/style of flooring. We were able to do exactly what we needed and grabbed the contact information for Sherri. We absolutely plan on working with her once we get the keys to the new place, so obviously the job isn't done yet. It just felt like one of those places you'd want to do business with. And a special thanks to the gentleman who gave my daughter a second run through the jewelry bag, they've not left her hands all evening :-) What a great place! read more

Floor Store from purchase to installation was first class and customer focused. My sales person Tarik was the best. I had very tight timelines and required a certain level of quality carpet. Tarik worked his magic! Thank you Tarik, especially with the assistance on your days off!! If you live in the CONCORD, CA area, I recommend you visit the Concord store first before visiting any other store. read more