Please do better with Curbside PickUp As I'm waiting here for my pick up order, I am typing my review. It's been 30 minutes since I checked in. I had to call to find out if they knew I was here (20 minutes into waiting) . Lady acted like she didn't know. I finally went in, and that's when another lady, I guess went to the back to get my order. WTH! I don't know how they will send an email that the order is ready and then it's not. 40 minutes later, I'm the one loading my order. read more

DO NOT SHOP HOME DEPOT! I ordered online yesterday one of their Labor Day sale specials that showed 270 available. I paid mostly with a $200 gift card. My order was completed, then delivery date was changed then my order was canceled. BUT MY GIFT CARD WAS NOT REIMBURSED! I contacted executive customer care and was told they sold out and I have to go to the store to get my refund. What happened to customer service? HOME DEPOT CLEARLY DOES NOT CARE! UPDATE: I called the store and was told that I will not be able to get gift cards refunded, only a store credit for the amount which cannot be used online! HOW DO THEY GET AWAY WITH THIS! read more

On the first Saturday of every month they hold an awesome DIY project class for kiddos! You don't have to register online BUT if you don't there is a possibility they may not have a spot left (so I do recommend registering online, it just makes everything easier for everyone) once you arrive for your project each kiddo gets a cool Home Depot smock, a pin, and a kit that includes your project wood, nails, screws, and instructions! Home Depot has the paint already on the table ready for you. The employees are AMAZING every time we go, I have not met a kinder staff! read more

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if you schedule for "curbside pickup" - you have to call and sometimes go inside. the curbside pickup portion of their app does not work. if you advertise something is available at a store make that thing available vs not meeting customer expectations. instead of curbside pickup - you wait at customer service desk for 10 min then put your stuff in your own car / truck. read more

Absolute nightmare trying to get a washer and dryer. I've been bounced around from customer service, to the supervisor at the Edwardsville location, to the major appliance department for two weeks now and I still do not have my washer and dryer. I am trying to reach the general manager and no one will tell me how to contact her. I am still trying to get my washer and dryer. Please do not buy any appliances from Edwardsville Home Depot unless you ask for the manager first and don't try to change the delivery address if they type it in wrong because it will never end. The tickets take 36 to 72 hours to change address and it's been 10 days. Sorry. I usually do not post reviews but I am upset read more

All of the staff are not wearing masks, today there was a lot of staff loitering... my husband and I came for supplies for a home project... needed 2x4s ... whew ... 29 of them (excluding cracks and holes). Several feet away from us were 3 young men standing around chatting each other up. My husband never considered asking for help (ugh ... men) ... no disrespect to our men A nice gentleman seaming in our age group who began loading a cart with thick and heavy particleboard, immediately a young man appeared and ask him if he needed assistance ... who would turn down help lifting heavy wood?? As it goes he received help, we continued to load our cart and moved to check out. I was livid! My husband was indifferent I wanted to find a manager but didn't have time, so I am writing to ask that this be used as a teachable moment. Serve ALL OF YOUR CUSTOMERS... STAND FOR SOMETHING OR FALL FOR EVERYTHING. read more

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This rating is for the appliance install subs. We have bought from Lowes and Home Depot and both subs failed to install, were rude and not professional. If you need an appliance, recommend you have them bring it to the store and pick up direct. Find a local handyman or a friend. Never again will I use a Home Depot sub for install. In fairness, the people at the store were good. However, highly recommend looking at changing your business model and stop subbing out this work. The install team should represent your company. read more

My hubby shops at Home Depot so often that he really needs to work there for an employee discount. He has pretty much every tool known to man. The Edwardsville employees know him and customers mistake him for a worker too. We're in the midst of a major home remodel. Hubby bought several gallons of tinted paint and we were dissatisfied with the color once it was on the wall. The salesperson refused to accept the return (it is store policy). Edwardsville Home Depot management recognized my hubby as the loyal customer he is and in the end, they made him a happy camper, err happy customer! Thanks Home Depot! read more

Okay, to be honest, I hate going to the Home Depot unless it's spring and the flowers are out. But hubby loves going and we almost always find what we need. Yes, the check outs are usually a mess and I don't like checking myself out. Today they had several lanes open and we got right out, so no complaints today. The cashier was very friendly and efficient. It's spring, so I'll be going lots to get mulch, plants and flowers. read more

The Home Depot - Pup shopping for flowers - Nurseries & Gardening Near Me - Edwardsville, Illinois

Bought a Weber grill (yes!), but the hardware bag was a few bolts short (oh no!). Staff led me to the hardware aisle (yes!), but it was highly disorganized (oh no!). Fortunately, "Steve" unratcheted some bolts from the floor model to help me out (yes!). Home Depot exclusive: Weber "Spirit" grills here have the higher-grade "Genesis" series cast-iron grates. read more

The Home Depot - Nurseries & Gardening Near Me - Edwardsville, Illinois

Erin in the flooring department was amazingly helpful. Cannot say enough good things about her. Went the extra mile to help us out finding flooring that is no longer in stock anywhere in 100 mile radius. Give that girl a raise!!!! read more

Very disappointed in the quality of flooring we purchased. Their reviews showed a quality product, but if you look at other websites, the quality is bad. We returned over 800 square feet as defective. The selection of flooring and appliances was very disappointing. I tried to purchase a large area rug before we left, sales clerk didn't bring it up to the front, wouldn't answer the phone or paging and no one else would go get it. Walked out, won't go back read more

John - I couldn't have said it any better myself. They have over 12 cash register stations but usually, the only one open is by the service desk so the employee can do double duty. I've actually called corporate and their canned response was, "...they are supposed to open up another register if more than 3 people are in line..." Really? Then why don't they?! read more

Went to Home Depot and ordered cabinet refacing and countertops. signed a contract on Feb. 2, work started on March 27th. Said it would take 3-5 days. Had a lot of problems and they came back out on May 3rd. Still have a lot of problems. Have talked to 5 different people and they tell us it is contractors problem, how ever they fired the contractor. No one will return phone calls. We went to a big store thinking they would have our backs, what a joke. This all for over $17,000. Wish we would have never gone there. Will never go back to Home Depot. Do not recommend them for any remodel project. Should stand by their customers. read more

We got horrible service at Home Depot in Edwardsville, IL. There was a door on clearance with no price on it. It had problems and they only offered us 10% off. The manager would not come out from the back and speak with us when we asked to speak with her. The employee told us he works for an hourly rate and is not on commission so basically telling us he did not care whether or not we were satisfied customers. Then he showed us a shelf of screen doors and told us he was getting ready to throw them all in the trash. He said if no one bought that door they would just trash it. Niiicccceee........ read more

I have been shopping at this store for several years now and the customer service continues to be exceptional. The staff are always friendly and go out of their way to help you with whatever you need. This is by far the best Home Depot yet. read more

As promised, I am adding my update. The issue has been resolved to our satisfaction. We still have a bad taste in our mouth regarding both Home Depot and Superior. After this issue occurred, we refused to let Superior return to do the hardwood install that was scheduled and we ended up saving over $500 going with an amazing private contractor. While we hold no ill will against either Home Depot or Superior, we have learned our lesson and will be sure to spend our money elsewhere in the future. read more

I purchased Pool Time Max Blue Chorinating Granules for my new in ground pool. I followed label instructions and it bleached my liner in two large areas. I called Home Depot they said call the manufacturer. I called and filed a formal claim for the $4,200 damage for coverage, along with photos, receipts, two bids to replace liner, etc. Manufacturer said it must have been my fault even though I followed their instructions. I contacted Home Depot again hoping they would contact the manufacturer of the product they sell and they have not bothered to return my calls. Since using the product, swimming contractors have told me that even though it says save for liner pools, they should not sell granules for liner pools as they've seen this damage before. I have spent $14,000 at Home Depot in the last three years because I trusted them and the products they sell. Until they can show they care about their customers, I will not patronize Home Depot again and will share this unfortunate experience with others. M Corey read more

I have had such wonderful service here the last few years, but this past week was over the top awesome. I had an instore only coupon for $10 off $100 and the item was ending it's sale price that day 5-31-17. I know it's not a lot, but I need to save every penny I can for any project. I chatted online with HomeDepot.com and found out that they could not help me order for store pickup and give me $10 off, but that I could place a phone order by calling the store to do it. Bodda Boom! The young lady was so awesome and took my phone order with nothing but enthusiasm and happy to help. She totally made my day and helped me save a total of $45! HD then pulled 35 pavers that weigh 40lbs/each for a store pickup, pulled it to my car, and loaded it for this single girl without hesitation or complaint. I tried to give them a tip or buy their lunch but the two young gentlemen denied it per store policy. I felt bad leaving them with nothing. It was just an awesome experience. I frequent their store for my bird nerd inspirations and plants. You should too. read more

The store in general is a bit inconsistent in terms of customer service, as it varies by department. For example, I haven't had vary many positive experiences with their garden center. Sometimes employees will walk away when asked for help loading pavers or retaining wall blocks by hand, and their nursery is poorly cared for with plants often dying yet still for sale at full price. The Lowe's next door has them beat by miles with their garden center. When you get inside, there are some squared away departments. Their Lumber department is good, as is their flooring department, but the rest of the departments are again inconsistent in quality. Some days their good, other days not so much. Perhaps if you're a recognized regular you get special treatment, but if you aren't than employees and managers might act indifferent towards you. I definitely prefer the Lowe's across the street, but I will go here whenever I need to. read more

I can't tell you how many times I've been to this Home Depot in the past week. It's a better choice than Lowe's, that's for sure. We've needed so much for our new house. They are making a killing off of us right now! For the most part, their staff is helpful and friendly. I've gone during the day so I've never had to wait for a register since there aren't many other people there. The layout is a little funky. The Home Depots we had in California had a more efficient setup, in my opinion. The garden department definitely needs some work. There is a much better selection at the HD in Collinsville than here. I was very disappointed to see that each time I went, their trees out front were fallen over on their sides and a lot of plants needed watering. Who wants to buy anything when they look like that?? With such limited choices for home supplies in the area, hopefully HD will step up in this department. I do have to give a big thumbs up to the lady in the windows and blinds department who cut our blinds and had them ready within an hour. That totally rocked! read more

Terrible customer service. I was really disappointed as other Home Depot's I've been to in the past seem to pride themselves on their customer service. I needed help finding a part and asked for assistance at the service desk. I stood there for over 15 min wth no one even acknowledging my presence. It would have been understandable if they were busy but there were plenty of employees just standing around and the store wasn't busy at all. I finally ended up leaving without being helped. Guess I'll head to lowes. read more

My wife and I purchased carpet from this store in Edwardsville and the experience has been horrible, the billing is messed up, the installer damaged our home, and the Asst. Store Managers, Tim and Pete have bitter and rude attitudes that lack customer care or concern! It has been over a week since we initially contacted Tim with our concerns about the billing mess up. When I called today the customer service rep told me they have alot of new cashiers. We got a 5% discount for using our Home Depot Charge Card and this negated the 0% we were getting on our over $5,000 purchase. We were not told this would negate the 0% and then we are told that it is Citibank that offers the discount in their store. Maybe, but I don't go to Citibank, I went to Home Depot! I refinished my basement 2 yrs ago and the same store messed up the billing in the pro department and it took multiple trips to get it fixed. The Store Mgr. stepped up and took care of it. I think I just don't have time to deal with Home Depot in Edwardsville anymore. Additionally, we were promised an install date and then there were complications with fulfilling that, the installers damaged the banister and walls in my home and now we need light plaster work and painting done, we have spent over 18 hours with the installers in our home and we are not done yet. Very frustrating purchase to say the least! Highly dissappointed! read more

I called another location about an item that I had all the information about. I wanted to see if they had it in stock and have it at the front desk for me. They did not. So, I called this location, spoke to the manager, and one of his staff, while I was on the phone actually went to view the item, pulled them all (6) and put my name on them at the front desk... good customer service, loved this location... read more

The employees at this store are extremely friendly and helpful. It is always clean and organized. I've had nothing but good experiences at this home depot. read more

After reading the first few reviews after being here I am surprised it got 3 star reviews because of the company's in china that make the stuff u buy that are missing nuts or bolts. That has nothing to do with the people there I was greeted when I walked I had a employee there ask me what I needed help with I told him what I was looking for and he found it efficiently now I wasn't sure if it was a 100% what I needed so instead of him saying this is what we have!!! NAY S checked it out and found a phone number on the item I wanted and he called the company first hand for me and found out that it wasn't and saved me a headache of finding out the hard way when I got home then having to go back and return the item so he found me one that was and they had it!!! All I can say is the effort that he put in and the service I received from him was beyond excellent surprised he wasn't a supervisor to be honest he was the best help I received from any store or place I have ever met that's why I spent time to post a long comment all because of the effort he put in for me I really thankfully that I got to me a great person thank you!!!!!!!!!!!!!! read more