Don't understand all the bad ratings! I came in to get some 30x80 and 24x80 interior doors (hallow, cheap type ones). They were about $80/pop. The guy working here was nice, answered the few questions I had about trimming them. First time doing something like this, I was a bit nervous about it - but they were able to walk me through the process. read more

Service is not bad at this location. It's nonexistent! Went to buy a weedeater, but could not get anyone to unlock the cage. Four pages, including one for the manager on day. NOTHING! This is why Amazon is kicking their ass . read more

Although the appliances Home Depot has are good appliances. DO NOT EVER sign up for their warranty plan. It takes hours and hours on chat and live telephone to just get a claim going. I scheduled a appointment for my stovetop and the next day got a vague message saying "the appointment was cancelled, call your insurance plan." Another two hours on the phone to get it rescheduled. read more

I ordered a garage door opener from Home Depot which was delivered on time despite several emails saying it would be delayed. The installer did a great job on installation, however he used way too much WD40 on the moving parts (wheels, hinges, ETC) which resulted in over spray on the outside of the door and all over the garage floor. I did not notice the over spray until the next day. I have washed the door twice with detergent and got most of it off but will need to try dish soap next to get the last of it off. Hopefully the paint will survive. read more

See all

Had to pick up parts to fix a leaking drain. The plumbing area was a little disorganized and had trouble finding the putty I needed.

I shop here frequently. Sometimes I get five-star service, but too often an employee will just look at me with a blank stare. It is definitely not consistent. They need some kind of a mystery shopper program. Having shopped here and at their competitor down the street, I prefer Lowe's hands down. Lowe's allows dogs, here at Home Depot an employee rudely told me not to bring my dog back...and he was in a shoulder carrier that one could hardly tell contained a dog. I believe that it is easier to order on-line now with the limited shoppers belong allowed into the store due to COVID. With online, you have designated parking spots outside and they bring the goods out to you...that equals no impulse shopping! read more

The Home Depot - Social distancing practiced - Hardware Stores Near Me - Houston, Texas

Horrible pick up curbside experience. Waited 35 min (if not more ) in my car waiting. Nothing. Went in no line at pick up counter. They said they were short staffed but there was 2 other people that showed up. Doesn't seem well organized or confusion on what to do. Don't waist my time! Note: many people parked in curbside spots but no employees actually came to the cars since customers used as parking spaces. read more

I shop here all the time, as it is the go to store for all tools. My experience started with a return. It went by smooth and fast. I had my receipt from email which comes in handy. After I went to gardening and it was the hardest thing to find an employee to help me. Well I didn't find one and instead found some Ryobi fan I front of paint section. Picked one up as it didn't have a price and figured they can check it at cashier. As I read the product I noticed it said I will need to buy battery and charger separately. Again I walked @ looking for assistance as I couldn't find the battery. Found Manuel and he was beyond awesome, took the time to walk me to item and even got a ladder to get something that was up high. I went back to gardening and again I didn't find anyone, cashier was new so she can only guide me as much. I did noticed she used her phone to look for the item so I figured I give it a chance. Biggest help ever! If you go online, pick store you are at and type item on search it gives you exact isle and location. As she's ringing me I'm being told that the fan I found was ringing $150 although on internet page is showing $99. Keep in mind it does not say "online price" exclusive for online or anything along. Well they declined to give me the price they show as a their home page. Very disappointed and I called corporate only to tell me they can not do anything and should buy online. Well I went online and they were showing "out of stock". However while I was in store I can clearly see more than 20 fans. At this point it made me feel as home depot lies to sell at higher price in store. Also they state they do price matching but will not due their on store price match. Very disappointed. At the end I end up buying online and hoping it will deliver . It was @$117 still cheaper than $150 +tax. read more

See all

Terrible customer service. I have never once been approached by a Home Depot employee to ask if they could help me.

Bring your own lunch.... Cause the lines are horrible! Expect to wait over 45 minutes to pay. I came to Home Depot on a Monday. The only had like 4 cashiers in the entire store!!! No wonder they had everything in stock, because everyone was in line and people were leaving the store because of the horrible waits. The Store manager needs to get fired. ASAP read more

The Home Depot - After 30 minutes of waiting to pay. This is how far we moved. Smh ‍ Bringing my lunch next time. - Hardware Stores Near Me - Houston, Texas

See all

Home Depot, you gotta' love it. I needed so many household items from home this store. Bulbs, nails, screws, and other things. You would think I was getting sewing kit or making some project. Recently, I also got a toilet paper holder and a plant. You know earth day is coming up and oxygen is important. At any rate, changing bulbs, batteries, getting cleaning products, and taking care of the yard is important. Home Depot, @Kim read more

I went to the home depot on 45 and west rd here in houston. I brought in a light bulb box to find the correct one. When I was checking out 2 employees said that I only Scanned 2 items instead of 3. I said are you accusing me of stealing and of course she said no and of course I went off. That really pissed me off, so I showed her the empty box and left. If these companies are so worried about people stealing they need to not have self check out. read more

Came here for what I thought would be a quick trip to get a copy of a house key made - wrong. Once I located the key cutting machine (or, at least, what I thought was the key cutting machine) there was no one around to help: one was out of order, the other had a screen up asking for a security passcode. After standing looking confused for a few minutes thinking someone would take pity on me and ask if I needed help, I go find someone who suggests I go to customer service to find someone. Good idea, so I do that and am then pointed to a different key cutting machine that was well-camouflaged into the mess of displays around it. Fortunately, once at the machine, the process was easy and required no assistance. But, they sure didn't make this thing easy to find. The checkout line is a different story - tons of people waiting in one large line to use either self-checkout or attended checkout. Waited about 10min to get through that. All in all, this place stresses me out. Hard to find what you need, no one around to help you, long lines, and an atrocious parking lot thanks to nearby Whataburger and Chick-Fil-A. read more

This Home Depot's Paint color-match system is down and hasn't been working for more than a week if not more. Spring Valley Home Depot's machine is down as well. I have been told "the server is down" and does that mean that all of the Home Depots in Houston cannot color match your paint right now? Ridiculous. I would go somewhere else except I need to match the same paint from this store. read more

Home Depot has excluded a lot of items eligible for Military Discounts. Home Depot should just discontinue the Military Discount if they are going to be so selective. Just spent $100 at home Depot and got $.75 cent discount on one item and then they thank you for your service. Where is my discount on the other $92.00 that I spent?? read more

I purchased two gift cards for family members. I purchased them at Kroger, but the cards are produced by Home Depot. The cards had glue over the card # and over the PIN. We could not spend them, and despite having receipts, they would not refund the purchase, or even give a store credit for the amount. In addition, it took hours and repeated phone calls to get no for an answer. This is poor customer service. I suggest that no one ever buy a Home Depot gift card. read more

The Home Depot - Home Depot gift card, with glue over the card number and PIN. - Hardware Stores Near Me - Houston, Texas

If you need any kind of paint product. do not come here! no one is ever at the counter and you stand around forever while other sales associates walk right by you and don't say anything. I stopped going to this Home Depot after this happened to me 3 times in a row. terrible customer service! read more

We had the absolute worst experience after purchasing a refrigerator from this location. No questions were asked about the delivery requirements when it was purchased and the delivery was set up. The delivery team was scheduled and initially presented for delivery 5 days after purchase. As soon as they saw the house they stated that we needed a three man team because our kitchen is on the second floor (like most of the houses in the area). We had to call and reschedule a delivery, stressing the need for a three man team. The delivery was subsequently scheduled for 5 days later. Again when the delivery team presented with two people and we had to reschedule. Following this we were told that they were coming on two days later and no one called, emailed or showed. I spoke with someone at Home Depot the day after the third botched delivery and was finally told that a three man team doesn't exist at this time and that we could have the refrigerator dropped off and have to hire someone else to get it upstairs and remove our old refrigerator. As a result I requested a refund and will never again purchase an appliance from Home Depot. Any store in this area of Houston should as a confirm the housing style and floor that the appliance will be located on as most of the houses are three story with the appliances on the second and third floors. read more

Bought a fridge in July. Both times they tried to deliver, it had major damage. No problem, except they don't have another one. Still no problem, I'll just buy a different fridge, except they can't figure out how to refund my money. Every time I call I get the run around. Finally after 10 days they found a "glitch". Supposedly I'll get refunded in 5 days. Sad because I liked this store read more

Apparently MOD's are the only employees to have keys to the gated products. We waited 20+ minutes with 3 other customers to get a gate unlocked. We also spoke to 8 employees (in different parts of the store) who all said they did not know where the MOD was, nor were any MOD's answering their phones. Employees made 6 announcements on the intercom to direct MOD'S to isle 65. Even though the employees made their attempt to help, we were not able to purchase what we wanted to purchase. Disappointed in management. You are part of the customer experience too. read more

This Home Depot has a very nice selection of garden items. They have a large selection of woodwork as well. If you need baseboards plywood any type of wood I definitely recommend coming here. All the pro service customers park on the back at Home Depot. Don't go to the front it's normally a madhouse. Definitely love the customer service here and the easiness of the pro services in the back at this location. They also have Penske trucks and a large tall selection that is always in stock and available. read more

The Home Depot - Hardware Stores Near Me - Houston, Texas

Had a horrible experience with sales staff and manager while waiting to check out in the garden department. Sales staff were disrespectful and belligerent and combative. Manager did nothing to diffuse a tense situation and added to the disrespect and denigration. Don't ever shop there unless you are ready to be insulted by the lack of customer appreciation. read more

Came for a DIY idea with little to no knowledge about measurements and DAN in lumbar was extremely helpful in assisting me with adjustments and even drawing out my vision. He was amazing! read more

Overhear contractors say this is the busiest HD in Houston. It's solid, excited about the new bath mats

Lowest ranking -scam!!! okay i needed a full size stackable washer--it was over a 1000 dollars. I got new hoses, stacking kit, hall away and installation paid for that. We got a delivery time and I reminded them I have a town home--and the unit would be delivered to the third floor. He got here and said no we will not install--because we do not touch a stackable unit unless you are replacing the whole thing. We purchased a stackable washer--a stacking kit, and installation. WHY WAS THERE NO WARNING?!?! We are being held hostage to purchase something we don't need. There is no warning on the page about this and I was allow to sign up for installation and PAY for it. Now I have purchased a dryer I do not need-and sending one to a land fill that works. I guess they don't understand SUSTAINABILITY as a corporation. read more

Huge Home Depot fan! Full transparency, I do go to the local hardware store and support the community first. Home Depot is great for all the other items. Recently, we purchased several plants and gardening items which have turned out great. They have a reasonable return policy incase you ever need it. Tip: Frequently, there's a gentleman in the corner parking lot next to the fencing that sells home grown watermelon, pineapple, oranges and honey as well. Bring cash. Its always tasted fresh and delicious. ¡Gran fanático de Home Depot! Con total transparencia, primero voy a la ferretería local y primero apoyo a la comunidad. Home Depot es ideal para todos los demás artículos. Recientemente, compramos varias plantas y artículos de jardinería que han resultado excelentes. Tienen una política de devolución razonable en caso de que la necesite. Consejo: Con frecuencia, hay un caballero en el estacionamiento de la esquina al lado de la cerca que vende sandía, piña, naranjas y miel de cosecha propia. Trae efectivo. Siempre ha probado fresco y delicioso. read more

I opened an account with them which goes through citibank. When I received my first bill it already had a $40 late fee on it. When I called citibank they said they had sent a previous bill and it wasn't there problem that I didn't get it. The balance on the account was just over $100. They want to charge me 40% interest on a bill I never received. I tried reaching homedepot about the problem and the automated phone system just sends you back to citibank. Do not open an account with homedepot! They will rip you off. read more

I've been waiting over 10 minutes currently just to get some wood cut. Asked multiple employees for help but have gotten no help. We are just about to buy a saw abs gtfo of here. read more

Just tried to buy some pressure treated wood to replace some rotten boards on the deck. We were told they would not cut it for us because it damages their saw. They told us to use a "hand cutting station" on aisle 31, which was a loose cart with no brakes and no clamps. The saws are old fashioned hand saws. We gave it a go for one piece of wood and promptly ruined it. Because it's a hand saw. On a crappy cart. With no clamps. I give them one more star than they deserve otherwise because a very nice employee tried to help us with it, but there's just nothing you can do sometimes. read more

This location has been going downhill for the last 4 or 5 years. Most employees act like they don't have time for you stupid questions. Management is nonexistent. Guess I'm headed down the street. read more

Awful experience. Waited around for a while to buy a washer and dryer. Told them very clearly we needed it brought up 2 flights of stairs, plus removal of our old unit. When the delivery people showed up they were totally clueless and didn't have enough people for the job. They told us to call Home Depot and request a larger team. When we finally got through to Home Depot they said they don't do that and we needed to hire someone else entirely to move the unit upstairs. Needless to say we cancelled our order with them, after hours of wasted time. If I could give zero stars I would. read more

Never buy from Home Depot sales person lied about free installation in order to make sale. When appliance delivered realized no installation was included Deceptive sales practices When we scheduled for installation , they showed up on wrong day and did not even call in advance and now it is one month out and still waiting poor customer service unreliable company will never go to Home Depot again buyer beware!! read more

I've never reviewed a Home Depot before (because aren't they're all the same?), but I had a great experience with this store and am just blown away. My boyfriend ordered a Weber grill for me online and had it shipped to my house. We started assembling it and realized it was severely damaged - in a way that the damages must've occurred at the Weber factory. I'm talking broken cast iron grating. We packed it back up in the box but alas, it wouldn't fit in my car. We called the Brinkman store to see what they could do, and they said they would come pick up the grill for free and assemble our new grill for free when it got shipped to the store (they assemble on Tuesdays). A+. When we went to the store to pick up the grill, we asked them if they could help us deliver the assembled grill to our house. We expected a HELL NO, but to our surprise they said they'd do it for free! Just followed us in one of their truck rentals and helped us carry it into the house. All in all they went completely above and beyond our expectations for something that wasn't even their fault. Ohhhhhyaaaaa *koolaid* read more

The Home Depot - The original grill. How is dis even possible? - Hardware Stores Near Me - Houston, Texas

NO CUSTOMER SERVICE!!! HANG UP ON CALLERS ON HOLD! called to have a new door installed at my house. No one ever picked up in the door and window department. the system auto transfer me to another department and all they did was transfer me back. rinse and repeat 2 more times before someone hung up on me. 1. why transfer me to another department just to transfer me back 2. after I've been auto transferred to you for the 3rd time maybe you go ahead and look for the staff member, page them, ask if they are busy with other customers, fuck get my number and have them call me later. 3. NEVER HANG UP ON A CUSTOMER ON HOLD!! did I really have to say that!?! Lost my business! sure, it's only a $1300 but now lowes is getting the money and I will insure they receive any and all large purchases from now on. read more

Everything you can expect from any Home Depot, you can pretty much expect at this Home Depot. Workers who don't care to help you? Check. Slow line for internet pick up? Check. Talking about internet pick up, they need to figure out where they want to have the line. Upon entering the store, immediately to your right hand side is the customer service counter. I went to a BIG SIGN WITH AN ARROW pointing to one of the cash registers saying "internet pick up". I, of course, waited where the arrow was pointing. After being ignored for several minutes by a couple of workers who obviously saw me, I finally flagged one of them down and told her that I wanted to do a pick up. She then pointed me to a different cash register and condescendingly told me that I was at the wrong register. Well, EXCUSE ME for waiting at where the arrow is telling me to go. And THANKS for not asking me if I needed help because obviously I was just standing for crap and giggles, right? I was being sarcastic if you couldn't tell. Another day I came in, the sign was put on the other side of the entrance, right across from where the customer service counter. So, yeah, don't pay no mind to the sign. I still go to Home Depot because the service is still a bit better than Lowe's. And every now and then, I'd run into someone who's actually helpful at this location. So, yeah... read more

I purchased a washer and dryer from Home Depot at the end of April. Now it's not functioning correctly. I called to advise, and I was told by Supervisor Jessica who lied she is only a "Resoution Secialist." I would have had to call within 48 to report. I want to know who will be able to determine if any issue occurs in 48 hours. This is very disheartening, and I will never, never, never purchase anything else from Home Depot again. Also, I will form a social media group and gather a required amount of signatures for a class action suit. read more

I picked up this hand vacuum and it doesn't come up with the battery. I wasn't even given the courtesy of being told I need to buy a separate battery for this vacuum. Who does that? read more

The Home Depot - Hardware Stores Near Me - Houston, Texas

Thoroughly disgusted with this store. I go in today and have the Home Depot app open on my phone. I showed the item to 2 different employees and BOTH employees just started scrolling on my phone. Not only because we are in the middle of a pandemic, but because it is just plain rude and disgusting for anyone, much less a stranger, to just start scrolling on my phone. One of the employees was an older gentleman working in the table saws department. The other employee was a young female working the customer service registers. So, she's handling filthy currency and then just begins to start scrolling my screen. This has nothing to do with what Home Depot is obviously not teaching their employees. It's more about who does this kind of thing??? I'm headed home to disinfect my phone. read more

Terrible experience, no communication, waited over 6 months and still no order after paying a contractor to build out 6 rental properties to accommodate appliances in anticipation of their arrival after being emailed order was going to be delivered. Delivery no showed and I was told I'd get a call to reschedule. No call, no communication, nothing. I've lost $1200 in labor and pissed off a couple of my tenants because I didn't deliver upgraded appliance as promised. Called 1-800-455-3869 several times and I've gotten nothing but lies, excuses, and foolishness for months. One call on June 30th I spoke with Valerie. She reached out to Isaac who told her items discontinued so there's no resolution so I'm outta luck. She apologized and promised a $200 gift card would be delivered to my email after an hour of being on the phone with her trying to figure it out. Guess what...Didn't get it! So I called today 07.16.21 and s/w two very rude reps Sophie and Jetty. Basically said no notes of call, too bad so sad but we can give you $50 but not $200 cause the phone call you claim happened doesn't add up. Excuse me?! I told them to keep their $50, I was promised $200 and I've lost a whole lot more so I want what was promised. I own a company and manage a large practice so I know reviews speak volumes so here's mines! Very disappointing because I'm always remodeling something so I love this store but in the future I will NEVER use Home Depot again! Lowe's will get all my business! read more

The Home Depot - Never got it! - Hardware Stores Near Me - Houston, Texas

This happened at the 249 tomball parkway location but I feel this reflects the whole company. How dare you come at me like I'm a thief when I just purchased my items and had the receipt in my hand. I immediately returned all I had purchased and will never shop here again. I went and returned the other item I had purchased online, the returning employee laughed in my face the whole time and and the manager VANESSA wouldnt even get off the phone to talk to me. Wow. This place is disgusting. How DARE YOU! Update: I'm expecting calls from the regional and district manager and I want a written apology from the manager, associate who falsely accused me and the associate who laughed in my face. I consider that a reasonable request. You can hear and see my video about the incident here https://www.instagram.com/tv/CQCQPVKgsSO/?utm_medium=copy_link read more