The staff here is always helpful when it comes to answering questions, especially about parts / materials I need (or don't need). I recently stopped by to see if they had the same wood flooring as what I have at home. All I had was a photo, but one of the employees took the time to help me try to find a match. I wanted to take a couple of pieces home to compare, and since the material wasn't in the best condition, he offered to let me take them. Great customer service! read more

Mike (USMC) And Steven ( young guy with glasses and nose ring also a black tattoo of a bird or something on his forearm) have wonderful amazing kind helpful attentive customer service. We def appreciate them. They deserve a raise. And they should both be on the wall of Employee of the month! Thank you Mike and Steven for your dedication and hard work. read more

I've been a customer here since the 90's and a lot has changed. But the one thing that hasn't is their large assortment of decorative seasonal items, whether it's the large Skelton's and life size ugly witches on Halloween, lilies and flowers in Easter, but this time about the Christmas items. Am always searching for lights on the tree or the roof, to the ornaments, and life size balloon statues. But my favorite thing to shop for is the Christmas tree. My parents are gone now; but being a kid in that household with the pine smell was my favorite part of that holiday, even more than hearing the sappy Christmas songs like the Barking Dogs doing Jingle Bells and Grandma Got Run Over by a Reindeer (j/K). They had at least three types of pine trees including Noble Fir but I prefer the bushier stronger smelling Douglas Fir. There is one other type of tree that I once bought - forgot the name. It rarely dropped needles but the smell was weak. They are priced by height, and I always choose with one unbundled with string because they are usually fresher. I shake it, and pick one as symmetrical as possible and drop the tree to see how much needles drop. There are low long carts to haul your tree to the register and offer to cut the bottom to size and also allow for better absorption of water. Going on a week day afternoon 10 days before Christmas is my usual strategy. Borrowing a friends truck, we hauled it into the living room and decorated immediately adding lots of water daily and placed away from any heater vents. Check out was easy. 4 days after Christmas and tree still looks and smells great. I am conscious about sustainability issues, but a fresh Christmas tree is one time I will violate that over a fake tree. But I always look for a recycler to return my tree after the holidays. read more

I needed a 34 in square cuts on some plywood that I needed for a project and had them cut 36 in for me so I could cut down for maybe a better finish at 34. But the cuts the guy made for me were perfect at 36 in square that it turned out to be better length anyways. They were exactly 36 square and fit double on top of each other seamlessly. Great job! Thanks! read more

Needed help for a hedger and no one would help. One guy tried and he said he'll be back in a few minutes and nothing. I had to go flag someone else who knew nothing. I saw sales folks all congregating and chatting amongst themselves with no interest for the customer. Just ridiculous. read more

Really great experience here. Very well organized with a good selection, but what really stood out was the service. I had a pretty difficult problem to solve and I'm not very knowledgeable whatsoever about tools or home repair, I ended up talking to three different employees before one of them (Paris) spent a good 20 minutes or more coming up with different solutions to my problem. He was so patient and knowledgeable and ran through different ways I could solve my problem and was very pleasant and confident. I will definitely come back to this location. Honestly he made me feel more confident that I can continue to do home projects by myself. Thank you, Paris! read more

If you're looking into renting a moving vehicle, save yourself the trouble and don't. They try to overcharge you and the employees are on different pages. I've never written a poor review before but the service I've received here compelled me to do so. Please avoid. read more

Today was the first time they didn't have the item I was looking for. I wanted a picker I saw online but it wasn't there. I do a monthly beach cleanup at Huntington and wanted my own picker. Coastkeepers does have some but having my own, I can get an early start. I enjoy shopping at Home Depot everyone is so helpful. read more

This review is for Mike P! This past weekend, I went to Home Depot because I was in need of replacing my front door. I had no idea what to do or where to begin so I headed to the door section. Mike P helps answer all my questions and explain everything to me. I had no idea there were different types of doors - example a door could be left or right inswing or outswing. He explained it all to me and helped me pick out the right door I needed. He also let me know I needed to get paint for the door and even recommended different types of locks for the door. Who knew you had to paint a door I thought it came painted! For someone like me who is not well verse in home improvement projects this really meant the world to me. He helped me put in an order for all the items I needed to make sure that when the Handyman I hired came to do the work he could just come in easily pick up the door from Customer Service. He made what I thought would be a complicated process very smooth and efficient for me. Thank you, Mike P!! read more

You can probably order on Amazon shipped faster than these guys can complete an online pickup order.

Let me just say it--Home Depot's rental equipment is awesome. Whether you're a weekend DIY warrior or someone who just Googled "how to remove tile," they've got you covered. Need a floor sander? Boom--there it is. A jackhammer? Oh yeah, they'll hand you one like it's no big deal. I walked in needing a pressure washer and walked out feeling like I was about to film a home improvement montage. read more

Never had too bad of an experience at this location. Associates are friendly and although they might not always know where things are, they really do put in the effort to help out in whatever way they can. Extra points to the staff member who helped grab a decorative balloon to let my kid play with, since my toddler had been eyeing a nearby red balloon near the returns section. Most recently, I bought some mulch and paving gravel and found that the pricing was very affordable. However, I found out the hard way that the pricing is affordable since it requires multiple bags of mulch and gravel in order to cover a yard, but all in all I was satisfied that there was stock of what I needed and was certainly glad that none of the bags of material broke when loading into my car. The selection is decent, the online ordering has made it much easier to pick up items, and the return process is very smooth (I returned an online order without any hiccups to this store). Would certainly recommend for any DIY-er or someone looking for home project supplies. read more

The place is ridiculous, I went there 2 days in a row to return items, they said they have no cash, I spend over $100,000 a year on materials All cash, yet they dont have any money for returns Is this China ?? read more

Tidy and organized. Friendly and helpful staff. Plenty of Christmas things! Come explore. First time at this location. Who knew that on Saturday at 9 pm it'd be so busy here? I guess HD is like a candy store for some. Not me. I visit a HD once every 2 years or so lol! read more

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Linda helped me today find a certain rope and she was so nice and personable!!! Loved her and thankful!

Wow if I knew having a boyfriend would be so handy, I might have gotten one sooner. I came to Home Depot with my boyfriend since there were some updates he suggested and volunteered to do around my place. Just for the record, I did not force him to do the work, he insisted. Home Depot has all the major appliances and variations for home upgrades. I feel like compared to Lowes, Home Depot is more affordable, but Lowes is nicer. We just went to each section and he would ask me what I liked or wanted... and I would just look at it like, they all look the same. I might have a few parameters to narrow it down and he would help me pick. Nice experiment of our joint decision making process. What surprised me upon check out is that they just had self check out. I actually wanted to ring up with a cashier to ask them something, but staff here was not as engaging as other Home Depots I have been to. One Pro Tip I learned from the boyfriend is that Home Depot has recycling areas. For instance it was handy that we took out my old light bulbs to go find replacements, and then recycle the old ones while we were already there. The recycling area for this location is a bit hidden but it's behind the customer service area. In general I find that I prefer to go to Lowes. It's cleaner, friendlier service and my allergies don't activate as badly. It's just a nicer customer experience for me. But I guess if I need to save money I can send my boyfriend to Home Depot for me. Just kidding. read more

Shoutout to Mario in the Paint department for helping me last minute today. You were personable, professional and helped me minutes before close. I was in and out with my paint and supplies because of your help. On my way out I was also greeted by another associate. Good customer service. Will come back because of this experience read more

Came to HD to make a key. Asked the employees to help me cut a key. Nobody even bothered to come over to aisle 15 to help me out. Two stars because the employee at the cash register was kind and did try to call someone over. read more

Ok, do you know how each person has like a favorite place to go to? Some love fashion, others love jewelry, cars, and plastic surgery? My favorite? HOME DEPOT. This place smells amazing. Freshly chopped wood makes me feel rejuvenated. This place has everything I need to revive haha. I like getting things from there simply because I enjoy fixing things like drywalls, paints, caulking, installation etc. The list is never ending beautiful. :) Get out there, and watch your project, ahem room, come to life. ;) read more

I had been meaning to write this Home Depot a 5 star review because I come here often and have always been met with the most helpful, friendly employees. However, today's (Sunday 8/13/2023 in the Returns Department) experience tainted it all. RETURNS DEPARTMENT REVIEW: I was trying to do a return and in the process of explaining to the cashier (Rebeca) that I had the receipt for everything except for two items. However, I didn't get very far when suddenly the returns manager looks at me and says, "someone said they saw you grab those from one of the aisles so we won't be returning anything for you". WHAT. I was so shocked, confused, upset... stunned speechless. I literally walked through their door and into the return line. If you know this store's layout the return line is right by the entrance door. I asked them to look at the camera to prove that I didn't come from any aisle, and he said, "I don't have access to the cameras right now". WTF? You are just going to accuse an innocent customer of something based on another person's word without proof? I even asked the people standing in the return line in front of me, "didn't you see me walk in and stand behind you the whole time?" and they nodded! Also, I was doing several returns. I had receipts for all but two of the items (2 doorknobs). The cashier Rebeca did not even bother to look at the receipts and said, "I can't process any returns for you since someone said they saw you in the aisles". She barely glanced at the receipts and just brushed me off like I was a criminal. Actually her actions and attitude were the worst part of this experience because she made me feel so small and worthless and she never even apologized. First of all, if someone was going to steal something from Home Depot, it sure wasn't going to be two doorknobs. And if I wanted to steal them I would've walked right out the exit door with them. Why would I be standing in a return line with a bunch of other items (with receipts - that you refused to even look at to verify!!) As all this was happening, the manager comes back and says, "I apologize, that person said it was someone else they saw" (?!?!?!?). Then walks away. Doesn't even have the courage to come up to me. You slander someone's character like this and THIS is your apology? An "oops my bad" kind of apology?! I am SO stunned and speechless at this point - I can't believe they accused an innocent person of stealing, then act like it's a harmless mistake. I could barely process what all just happened. Rebeca robotically proceeds with the returns without an ounce of remorse or feeling apologetic. Rebeca, you don't belong in customer service. I cannot believe this is how they treat their customers. They simply took one person's word and didn't even think that that person could possibly be mistaken. If they had even tried to listen to anything I had to say in the beginning maybe they could've stepped back and think "hmm yea something doesn't add up". But no - they are so quick to accuse and jump to conclusions without facts and only through hearsay. read more

The Home Depot - Hardware Stores Near Me - Tustin, California

Experienced my first bout of rascism here today. Home Depot policy: if a plant dies within one year of purchase, they refund your money. I came to return a plant that died within 2 months. I had the plant in its original pot and the matching receipt. The guy at the customer service counter, WILLIAM, says the plant is not on the receipt when it clearly is. tree read more

We had an incredible experience at this location. Unlike any other Home Depot experience. Jesse went above and beyond to help make sure I bought the correct products. He actually walked me to each item and educated me on what would work best. Tanner helped me cut several pieces of wood and was not only helpful but very efficient. Don also deserves a mention, he was incredibly kind and helpful. Great job management! read more

Not sure if the other locations do the same but in Tustin it seems like all the announcements I've been hearing are totally in Spanish without an English version so I have no idea what the announcement is. Again I waited for the English version and each time it doesn't happen - 3 visits in a row. I'm going to Lowe's or even better yet ace hardware. I will spread the word. I mean it's great to have both English and Spanish right? read more

I still remember accompanying my grandpa to The Home Depot almost every weekend as a kid. I guess I got my love for tools from him. This chain is huge, affordable, and has the most locations, with at least 2 stores per city, along with the most helpful online site. Both the site, and app will show you what aisle and what section in the aisle, to find everything that you do a search for. And it will be specific to the closest store, if you allow for your location to be used. Or you can ask one of the many helpful employees, who all know where to find everything. And they do, have everything. read more

The Home Depot - Key maker - Hardware Stores Near Me - Tustin, California

I got charged for items laying around cashier. Not sure if intentional or inadvertently nevertheless I noticed when I got home and had no recourse! read more

In my experience service at Home Depot shouldn't be expected. This Home Depot maybe the exception! Not only were there employees who were visible and present in the isle where I was looking for a part ( plumbing ) but no less than 3 different employees approached me and asked "can I help you". I don't remember the last time I was provided unsolicited service at a Home Depot let alone seen a an employee available to ask a question in the isle I was looking for something...usually I have to flag someone down or wander the warehouse ( for an hour ) until some miraculously appears who then says, "let me get someone to help you". I guess I won the Home Depot lottery that day. I was honestly shocked. My response to the person "I'm good", which was not true but I was mostly shocked. When I finally figured out and could put into words my question...I turned around and one of the people who asked if they could help me...was there to help and answered my question! I got what I need, paid via self service checkout and left! The best Home Depot experience of my lifetime From my experience this is not common! Had to write a Yelp...to encourage people (to write Yelps) if they've had the same experience and to support this (unique?) store. read more

I'm a jack of many trades, except shopping at Home Depot. When I arrived I was ask how I can be helped looking for a small lightbulb for a freezer. I was told isle 14 then was sent on my merry way. Anxiety started to kick in once I arrived and saw so so many bulbs. I thought I found the match, good thing I opened it, it was 3x the size. Thank god I can into the most knowledgeable and friendly man, which he saw me lost, ended a conversation with a colleague and asked if I needed help. I said, I'm so sorry to interrupt your conversation, he said "No worries, I've been talking to her for 25 years" this made me laugh, because I thought I'm he was going to say "minutes". I explained my frustration of never being able to fine anything and immediately his vibe calmed me down because he knew what he was talking about! Won the lottery! He helped me get an even better bulb that's LED and can save my grandparents money on their electricity bill. When I said thank you, he said- "and Ma'am don't hate Home Depot, when you need Electricity help you just come to me. I'm Al" literally a hallmark movie preview in person. I had to just share my first wonderful at Home Depot at age 39! Home Depot---- You have a GEM! PLEASE GIVE THIS MAN A RAISEEE and BE GREAT TO HIM! Thank you read more

Drew, the cashier, was very friendly, professional and knowledgeable. Few times the computer "glitched" even with the correct order number and receipt, Drew had to navigate the process. Goes to say humans are still better than computers. Thanks Drew for making the return a smooth process. read more

There's always a kind face. I usually feel overwhelmed in a big store like this but Betty, Mario and Heidi all helped me when I was overwhelmed and they all had input on how to help me . I'm closer to another Home Depot but now I take the extra time to drive out here for them! read more

I come here all the time as I'm doing a home renovation as a DIY'er and the crew here in the plumbing department have been wonderful. Thank you for your patience as kindness. read more

The Home Depot - Plumbing department home depot Tustin - Hardware Stores Near Me - Tustin, California

Had to wait for 1/2 hour to get someone to help me and then they disappear and ended up flagging someone else down who finally did .took me a while to get the piece that I wanted cause it's always out of stock but well I get lucky today. Then the cash register had only one person and it took forever to get finally get what I wanted. This was one of the worst Home Depot experiences I have ever had. read more

The HD online people suggested I call the corporate office and they gave me the number. I called and explained the situation highlighting how I'd been told from various sources that it would be picked up, then it wouldn't be picked up and the confusion and frustration it's caused. The person I spoke to said he would contact the store again and see what they could arrange. Surprisingly I got a call from Home Depot this morning and they arranged for an immediate picked up which I really appreciated. read more

i asked for a specific measurement of wood. the genius told me they had no wood. found the exact measurement 10 minutes later on my own. i also asked where the window glaze is. 4 different people told me they don't have it. 5th person looked it up and told me to go to santa ana for it. i found it 5 minutes later on my own in the same store. it must be a requirement to be incompetent to work at home depot. read more

This review is for Tustin Homedepot Kitchen design. I Had a very chatty kitchen designer who seemed very friendly and knowledgable during my initial intake. I paid for the full kitchen design and took her advice in good faith and tried to focus more on getting the kitchen done quickly by keeping things very simple. I Went with one color for cabinets and one material for counters and backsplash. Once payment was collected I quickly received a large cabinet shipment from American Woodwarks with few damaged items but several wrong parts that my designer had ordered incorrectly. Shortly after that we had a delay in either folks being on vacation, medical leave or just not returning emails. My kitchen was paid for in 10/15/24 and today I recived a very harassing call from Nargus demanding $1900 plus for what she called "a very beautiful kitchen that Vic the installed had txted her a photo of" when I brought up pending issue llike the blower sitting in my garage or the damaged cabinet door that we have tried reordering so many countless times to only have it arrive damaged or incorrect her soft voice calling me "Madame " turned into a very agreesive tone so I basically asked for her manager and she put some lady name Maxine on the phone who the handed the phone to Mario who continued to harrass me by bullying and threatening that if i don't pay him $1900 the project will be in a hault. mind you the cheap ikea kithcen parts and counters for a tiny tiny kitchen were already fully paid for totally almost 35,000 RUN!!! stay away from Home depot doing any kitchen renovation especialy the Tustin location. Many peoople warmed me how cheap their cabinets are and the about the wait period and today the threats.. The only positive thing was I liked some of the vendors. Like Pacific Stone. Ashley and her crew of men kicked ass with the stone install. I enjoyed working with Vic and Rockey and Bella at Rovics (cabinet installers) Really nice hard working people in the mercy of incompetent home depot employees who don't know how to treat paying customers. I have escalated my harassing calls to the store manager ALEXANDER PULA and unfinished kitchen (almost 4 months)in hops he can sit down and in a civil non harassing tone discuss my emails and all the details with the contracts. I can't believe the amount of bullying that took place today by 3 upper ranking so called managers. They say you only get away with what you get away with based on the people who are above you. read more

The Home Depot - Hardware Stores Near Me - Tustin, California

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Terrible experience with customer support. Not helpful at all and extremely dismissive. Will be taking my business to competitors moving forward because of the rude demeanor of staff. read more

Sam L. was my design consultant today . I made an appt online for some help with my kitchen rebuild and he came on time, and with lots of ideas. Sam was so knowledgable. He had samples, and fantastic ideas, and so grateful I got him as the consultant. Very professional. read more

I almost never write negative reviews. Came in 15 min to closing to buy light dimmers because I won't have time during the day. There's 3 on the floor. 35 are in stock according to the worker up front, but she straight up says she won't call anyone over to take them down overhead since they're closing soon. She then turns her head away from me to face her computer screen while handing me back the item. Terrible customer service! read more

Josh, Tacody, Nard are the best employees!! They helped my husband and I lift a huge tree into my car and were very professional.

My wife and I were at this location today, and we purchased a front door with the help of Mike Pechora. We just wanted to take a moment to compliment Mike and say that he did a wonderful job helping us find the right door at the right price. In addition to being knowledgeable about the products he sold, he was also kind and and willing to walk us through every step. This is the type of customer service that keeps us coming back to this location! read more

The Home Depot is a great place to shop for home improvement goods and appliances. They also have a wide selection of wood and gardening supplies. The store is huge so you should be able to find what you need. The staff members are friendly and helpful. I also like the smell inside the store. read more

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