I have been to The Jewelry Source in the past and had a very positive and welcoming experience but when I last visited recently to replace a battery for an inexpensive Casio, I was told it could be done and was later contacted by the employee who informed me that they were not able to do the watch battery replacement. I returned and expected to pick up my watch, but instead was informed that they were charging me $15.00 just for the "labour" cost of changing a battery. In all of my years bringing in watches for batteries at various jewelry and watch watch repair stores I have never been charged for not doing something. I have brought in mechanical watches that other jewelers couldn't end up repairing and they didn't charge me, but to charge for not replacing the battery is not reasonable or acceptable. If you cannot do the task do not tell customers that you can and charge them for it. read more

Somehow over the course of time I had let all of my watch batteries die. I'm not a guy who wears rings or chains etc. BUT the one piece of jewelry I do wear is a nice watch. I brought in about 4 to 5 watches to get new batteries in all of them. Simple enough task and the ladies here took care of them which wasn't a surprise. What was a surprise was how unbelievably friendly and cool they were. They knew why I was there and didn't try to push unwanted jewelry on me or prod me to try and work me so they could sell something else. If I ever decided to start wearing jewelry I would come here to get it. Friendly, knowledgable, and convenient. I'll be coming back here for my watch needs instead of Fast Fix now. read more

This place was great from the moment I called until the moment I got my ring back. I had an emergency situation (well, a jewelry emergency). My Fiance and I had gotten engaged and within a week and half we were leaving for the UK to see his family, but my ring was a little tight. I called up Brenda on a Saturday and came in about 10 minutes before closing and she had the ring back to us with a day to spare so I could wear it (comfortably) when we went to the UK. The sizing was done beautifully and I am definately going to be going back there for my jewelry needs. read more

Review long overdue! I don't particularly care for shopping in general. I was referred to Jewelry Source by a good friend after posting a email blast on Facebook for a person to work with. Brenda and her Staff are brilliant! A pleasure to work with from start to finish. Very knowledgeable, high quality work and fast. I highly recommend giving them a try. Thank you Brenda and Staff. read more

I will not go into details, but do yourself a favor and stay very far away from this jewelry store. I had a terrible experience. I left jewelry to be reworked. The lady wanted to do too much on verbal agreements, not written receipts. I wanted it in writing. She was "insulted". This is a place where the help is more important than the client. It was a nightmare. There were lots of mistakes made and not one apology. I would never go there again. Allow me to add that I am not a disgruntled employee, have never had dealings with you other than unfortunate experiences in your store and by telephone. This is an honest, truthful review without motive other than to let people know I was very unhappy with our business dealings. The issue was concerning thousands of dollars of jewelry, not a $20 repair. read more

I'm overdue in writing this but Jewelry Source is fantastic. Went in there not really knowing anything about engagement rings. At all. Michelle and Maury were able to help me find the perfect ring to propose to my now fiancé and she's been getting nothing but compliments what we picked out. Didn't destroy my bank account either. If you don't know what you're doing like me, go stop in and say hi. Thanks again! read more

Great customer service and with many unique items. There seem to many items from several jewelry designers. There cater to the more high end, not the place to go for a $2 silver plated toe ring. read more

Buying an engagement ring is a scary process. I started my search in the downtown jewelry center and found my desert oasis in El Segundo of all places. Brenda, Jessica, Lance and everyone else made me feel comfortable in customizing my ring and getting everything perfect for my proposal. It was such an amazing process and it was made so much easier because of them. And I have to say, the ring is just truely amazing. My fiance loves it and it even looks better on her than it did in the store. I could not be happier read more

What a charming place! This mom-and-pop store is really quite a find and a real relief from the frenetic pace of Los Angeles. I was looking for a place to get my diamond studs reset, and upon the recommendation of one of my friends, I decided to give this place a try. Brenda and her staff were so accommodating. I didn't feel hustled to spend too much, and my needs were more than met with the new design of my earrings. If you're tired of less than ethical jewelry stores, you owe yourself to give this place a try. There is ample free street parking, and even that is a rarity in Los Angeles these days. read more

I visited the jewelry source with my Girl Scout Troop to earn their jewelry badge. I was planning to visit another jewelry store that cancelled me. After calling every jewelry store in the area, Brenda graciously offered to host us at the last minute. Our visit to the Jewelry Source was meant to be!The Girl Scouts were able to see the workshop they have onsite and learn about how jewelry is created. Brenda was wonderful with them. She taught them about all of the birthstones and talked about other types of jewelry. She also shared with them her amazing work to repair some of the recovered jewelry from 911. I don't own much fine jewelry myself but they have very beautiful pieces in this shop. It reminded me of the place where I went for my own wedding ring 20 years ago! I've already referred a friend there for repairs! I hope I get to return someday as a customer! Thank you Jewelry Source! read more

They were so friendly! Fixed a gold bracelet of mine in only a few days. Definitely will be back!

Everyone that works in this store is a pleasure to deal with. They helped me find a great matching chain for a medal. Upon arrival, the chain was not exactly what I wanted. The color was different than that in the catalog. They happily returned it and ordered a different item. The cost of the chain was less than $100. At no time did they make me feel any less important than others in the store making more lucrative purchases. As a result, I brought 2 pieces to them for repair. I'll continue to source any future need through them because of the way they treated me. read more

The Jewelry store is awesome!! Everyone there is so friendly and helpful. They treat you like family. I am never disappointed by the service and the product selection...so many beautiful things. And their prices are good. I appreciate having a place I trust. The person who helped me today was named Michelle and she was so very helpful:) read more

The owner Brenda and her staff are very knowledgeable and super friendly. For now on this is the source for all my jewelry . Thank you Brenda read more

This is my go too jewelry store, they have great customer service, beautiful jewelry, and it's always nice to see Brenda love my new stackable ring!! read more

I love coming here. Every staff member is so friendly, helpful and knowledgeable. I've come twice now in the last month, once for myself and once for my sister, to get our rings cleaned which only took about 5 minutes. I only regret not taking a before and after photo because the results are stunning. I'll update in the future with a photo. If you are in the market for a trustworthy jeweler or just simply looking to support your local jeweler I highly recommend The Jewelry Source. read more

I absolutely LOVE The Jewelry Source! I can not say enough about the staff and the individual attention they provide. The shopping experience matched with the excellent craftsmanship and quality of their jewelry makes this my jewelry shop of choice for purchases, repairs and of course window shopping (which they openly support/encourage with their no pressure customer service). read more

The Jewelry Source is our absolute go to! My boyfriend and I have been here on several occasions. I happen to be a jewelry enthusiast however, my boyfriend not so much! I'm working on that and Brenda and her staff are helping me get there with him. They are very insightful and have a gift at feeling the energy of who a person is and how that relates to the jewelry that fits me...so much so that my boyfriend has gone on his own and they remember who I am and my style/taste and share that with him so he always get the "perfect" fit!! Thank you for the great and beautiful pieces that I love without me picking them out! Jewelry Source....we'll be seeing soon! L&B read more

Cute store in "Downtown" El Segundo (who knew). The owner was super sweet and helped us reset my engagement ring that had become loose. We had actually been to a couple other jewelers who refused to do the work, because our 4 prong basket setting was "a liability." But no problems with The Jewelry Source! And now, almost 2 years later, my ring is still intact! read more

This is truly as good as it gets! This beautiful jewelry store in El Segundo not only has incredible jewelry, but the service is over the top! Every single person working here knows their stuff! What a team of knowledgeable people! A friend, who had numerous jewelry items custom made here, introduced me to this store. I trusted her, so I trusted this store. Right away, their professionalism stood out! Items that needed repair were photographed right there at the counter and the photo was on my receipt! Wow! When my insurance company needed more information for insurance purposes, Brenda was right there, doing whatever they needed. She called, emailed , and did what they required. I couldn't be more satisfied and delighted with a local business! I give them an unqualified exceptional rating! read more

they sized mama's ring and made it nice and shiny again. nice people and we like supporting local business. reasonable prices as well. :)

Wonderful shop and staff. I enjoyed picking out my stone for my engagement ring with Michelle. She handled the transaction like a true professional. If you want the best quality jewelry and service go to The Jewelry Source. I will definitely be back. read more

I gave them my mothers wedding ring to be cleaned and what I got back appeared to be a new ring! It was night and day from appearance. They have a friendly staff that provides excellent service. read more

I went to The Jewelry Source to get the engagement ring for my soon to be fiancee re-sized. They did a fantastic job. Cindy the sales associate I worked with was very friendly and helpful. I messed up and sized the ring half a size too large. I was not 100% positive about the ring size and didn't want to ruin the surprise. We returned shortly after I proposed, they were cool about it and made the fix free of charge even though it was all my fault. I will definitely be back in the future for any of our jewelry needs. read more

Cindy at The Jewelry Source is phenomenal! She worked one-on-one with my now husband to pick out my engagement ring. Without ever having met me, she used my husband's description of my taste to help him select the exact engagement ring that I would have picked out for myself. Once my husband and I became engaged, we worked closely with Cindy to pick out our wedding bands. Cindy was professional, yet warm, and she did an excellent job staying in touch with us as we had our rings sized and engraved. We loved The Jewelry Source so much that we have already referred two friends to it, and they had an equally exceptional experience. A true gem, pun intended! read more

I've been here twice before and the people are very nice, but don't be dumb like me to get small watch fixes done here. I brought in my watch to get a couple links removed and they charged $15 for the 5 minute work that was done. I don't know why I didn't say anything then, but once I got to my car I thought to myself "did I just pay $15 to remove two links". A link removing kit on amazon is less than 7 bucks... However, still very nice people, so stars for that. read more

The lady that I talked to with the Asian eyes was kind of rude !!!!! Everything else about the store was groovy!

If you want the class of a Beverly Hills Jewelry Store and exceptional service thats close to the South Bay look no further, this is it!. I was hoping to find a repair shop for my 21" gold anchor chain necklace without having to drive downtown traffic and fortunately I discovered this wonderful jewelry shop in a quaint little beach enclave in El Segundo. When I think of refineries I think El Segundo but the secret is out and the Jewery Source is one of those reasons. The stores and shops surrounding the area reminded me of a simpler era, early 60's, where time slowed down and nobody was rushing around. I drove from San Pedro, enjoyed a terrific breaskfast at cute Cafe around the corner and was greeted by an elegant woman named Maureen, whom I think was the shop owner. She quoted a resonable price and even gave a 10% for mentioning Yelp. But the best part was she said my repair would be fixed and ready the next day and it was. My necklace repair looked great and the jeweler even cleaned it for me. So thank you Jewery Source for making me believe again in excellent customer service. read more

This place is the best. Cindy helped me choose a beautiful wedding band for my fiance. She helped me without pressuring me. I also ended up with a much nicer ring than one I had chosen at a different jeweler, and it was priced better. She really took her time letting me chose rings and offered to find things that they don't have in store. They also clean my engagement ring beautifully ever time I come in. I will be doing all my jewelry shopping here in the future. They are the absolute best. read more

Took two antique brooches here to be cleaned, the price was reasonable for both items. The ladies here seem very knowledgeable and friendly customer service. I'd definitely go here again if I needed a repair or cleaning. read more

This place is what boutiques are supposed to be all about! I took in a bracelet for my GF for repair and it turned out better than new, they did a great job and i would definitely use their services again! They were even kind enough to wait after store hours for me to pick it up. read more

I had only several days to build an engagement ring as I was traveling to Dublin Ireland to propose to my girlfriend. Brenda and her amazing team were engaging, courteous and knowledgeable which made me feel comfortable in an otherwise anxious setting. Brenda catered to my every need and produced a stunning ring which my wife still brags about. We went back to Brenda to have two custom bands made that we chose from the internet and of course they came back flawless. Whether you are ring shopping or just getting a piece of jewelry for that special occasion, do yourself a favor and check out Brenda at The Jewelry Source. I promise you will not be disappointed! read more

I walked in to have a few watches adjusted. Very friendly staff, no wait time, good pricing.

I brought a photo of a ring that I wanted duplicated to JS. They were extremely patient with me in making some minor changes and selecting the stone. They created a family heirloom that will be in my family for many generations. Brenda is extremely trustworthy and knowledgeable. I made an investment, spent a fair amount of money, and knew that she would get me a fair price for the large sapphire and a beautiful hand-made setting. I bring all of my repair work to her. It is photographed, the value is estimated, and a written estimate of the work to be done is given to me and they have a record of this. I never worry about the bait and switch that I hear can happen at jewelry stores. Brenda and The Jewelry Source are a local icon. Trustworthy, talented and professional. I happen to really enjoy jewelry. Even if you are not buying on a particular day, their store is full of eye-candy. Love JS! read more

I've been going to the Jewelry source for 17 years now exclusively for any jewelry that I buy. Brenda, the owner, and the folks who work for her are incredibly helpful and friendly. My wife is able to set up a wish list that is kept on computer in the store, so when I go shopping I can see immediately what she has already decided she likes. Also, once you have become a customer, Brenda always knows what your wife/girlfriend likes and can make suggestions according to your price range at the time. Brenda is also very active in the community helping raise funds for various charities with donations of jewelry and having sales where a portion of the proceeds goes to the charity. LOVE THIS PLACE! read more

I totally trust Brenda with my and my family's jewelry repairs. When the time comes to getting the BIG ring this will be the only place I will go and know that I will get the best! read more

I am so impressed with the service and expertise from The Jewelry Source. My two visits to them have been nothing short of completely professional with total customer satisfaction. They know their stuff and are friendly and knowledgeable. Thank you! read more

Amazing, fast service. I was in a pinch to get my wedding band repaired 2 days before my wedding. Normally they said repair would take a week, but they rushed the fix and turned it around the same day. I couldn't believe they were able to help so quickly! read more

As good as it gets! I happened upon The Jewelry Source just driving down the street one day. I couldn't have gotten any luckier. From start to finish, it was so evident that these ladies put customer satisfaction first. I had no idea what kind of wedding band I wanted when I walked in the door. By the time I left, I had narrowed it down to two wedding bands. She put them aside for me and gave me the forewarning that one of them would take 4-6 weeks to order. I was busy and leaving town for a while. I hadn't touched base for several weeks and when I called back, she knew exactly who I was and STILL had the rings put aside, off the floor. One of the rings was the last one they had and the designer /mfgr. was no longer making it. They could have easily put it back out to sell, but she said she wanted to give me plenty of time to shop around and think it over. By the time I made it back to the store, I was still making decisions....on top of that, there were several new pieces in the store I wanted to look at. I was all over the board and probably a pain in the butt but Janese always made me feel special, valued, and certainly not annoying. Best of all, she REALLY listened and had a firm understanding of the looks I liked and disliked. She was able to guide me without being pushy and her suggestions were spot on. She helped me clarify my own vision and navigate the options. There were plenty of opportunities to "up-sell me", which at least 95% of other sales people would or had attempted to do throughout the process. But instead, she actually asked me many clarifying questions, which actually ended up leading me to LESS EXPENSIVE options. It was so clear that her goal was not the sale, but rather, me ending up with the perfect band that I would be most happy with. Sounds simple, right? But unfortunately, that just doesn't seem to be the main goal of most others I had shopped with. To others, my complete satisfaction would be a "bonus" to their biggest sale possible within my budget--or at least that's how it felt at all others. The day I ordered my ring was Janese's last day before she moved. Michelle took over in a perfectly seamless transition. It was as though I had worked with her all along. She knew exactly who I was, what I had ordered, and was able to advise me on follow up questions I had when I called back. Re-reading my review disappoints me because I don't feel I did enough justice to the incredible experience I had with The Jewelry Source. They have a beautiful selection, genuine employees, expert knowledge, and big hearts. You will love it/them as much as I do!!!! read more

I have a confession: I know nothing about jewelry. However, Jessica at TJS knows a great deal and guided me through a very scary ring buying process. They arranged me getting my ring in Europe so I could pop the question. Thank you guys! read more