We came here to celebrate a Birthday and looked forward to a good meal out, as one expects with the Keg. Unfortunately, we were disappointed with both the food and the service. First off, the bread isn't as good as usual. It was fine but nothing great and barely Luke warm. We always get asked if we want more bread but not on our visit here - a first. Our server was so busy and there was no supporting staff except to deliver the food from the kitchen. We didn't get asked if we wanted more bread, took 20 minutes to get our order in, our calamari appetizer never arrived and just our mains but by the time we could find our server we were halfway through our mains despite that I am a slow eater. The server did apologize and said he would bring the calamari and take it off the bill, which was nice. Calamari came in 10 minutes but portion looked small. When the server came by next he mentioned that it came quickly because he stole the order from another table - what?!? Am glad the calamari was free because it didn't taste great and portion was small. My boyfriend wasn't asked if he wanted another beer until we were at the end of the meal and when I asked for a water refill it took another 10 minutes. It took us over 2 hours to eat and not because I was slow eater but due to the slow service. We were looking forward to our Billy Miner pie but the server never mentioned it and as it took so long to find him we gave up on dessert and opted to go for dessert somewhere else. This must be a franchise location and not sure why it's so busy as service and food easily the worst Keg location I've ever been to and I have to most locations in the Lower Mainland plus Kelowna. Will definitely stick to the Vancouver and Burnaby locations from here on out. The bigger disappointment was that I wrote to the Keg to provide feedback and never heard back. Sad to see one of the best chain restaurants to go downhill. read more

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This was not a good experience. We came to celebrate a birthday and had a table of 5. Our bill was $400. Although the service is great, the kitchen was off. We emailed the restaurant after to discuss the experience and had no response. We ordered appies and drinks to start. The Caesar salad is amazing and highly recommend. The crab cakes and calamari were also delicious. 2 people got prime rib, one steak, and one filet mignon. Plus a bunch of sides, like the brussels, Mac and cheese, and broccoli gratin. The broccoli gratin was dried burnt broccoli with a sprinkle of parm. The Mac and cheese was bland. The food came out except for 1 prime rib. After 10 minutes, the server came to apologize and inform us that they were out of prime rib. He offered the prime rib sandwich on rush, which we appreciated. It came out quickly enough but was not good. There was too much fat to meat ration. We would have sent back a few things but the table beside us sent back their food multiple times and we were ready to go. Not sure what happened but it was an off day. I would not recommend this location! read more

The Keg Steakhouse + Bar - Broccoli Gratin - minus the gratin - Steakhouses Near Me - Richmond, British Columbia

Tried and true, true to the brand, great food, great service, great times! Always good to make a reservation if you can. Tonight we had appies: cheesy garlic bread and mushrooms Neptune. For Mains, the kids shared a Keg burger, and Mac and cheese we had the prime rib and sirloin with lobster tail. We ended with the seasonal special sticky toffee pudding. Service was great the whole night and super attentive. The restaurant was packed but the volume was not loud at all. read more

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First time at the Richmond location - plenty of parking - and noticed some bus stops nearby - so should be transit friendly. Service was very quick for a Sunday evening - team was friendly and knowledgeable - and was ready to make great suggestions. Medium Rare is the way to go for steaks for me - but this one was very slightly over for me - but it was still delicious - double baked was crisp - Got to get that birthday cake slice - can't go wrong with it - read more

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We came in on a weeknight at 6pm with no reso and could NOT believe the wait was an hour! I guess the Keg is alive and well! Once seated the service was friendly and attentive. The wedge salad was great! Perfect amount of fixings to go with crisp, fresh lettuce. The medium rare prime rib was a bit of a let down. The steak itself is quite thin. I would've preferred a thicker cut with the same volume. I got twice baked potato on the side and the skin was chewy instead of crispy. Not sure how they are still so busy! read more

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When craving for meat, The Keg is one of our go to places. The staff are very good at recommendations and our steaks are always cooked to the way we ordered. read more

The Keg Steakhouse + Bar - Prime Rib - Steakhouses Near Me - Richmond, British Columbia

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I really enjoy the food at The Keg. I've been here many times and the steak is delicious. I got a filet mignon with mashed potatoes and seasonal veggies. Everything was yummy and I always enjoyed the complimentary bread as well. We also got a free dessert as we were celebrating a special occasion. Customer service is always great at The Keg. They make sure you feel attended to :) read more

The Keg Steakhouse + Bar - Steakhouses Near Me - Richmond, British Columbia

Always love the Keg! It's such a treat to get the prime rib and mushrooms, escargot and shrimp cocktail!

4/5 Food 2/5 Service This restaurant needs a facelift. I like the food. However the 2nd waitress who serviced us was passive aggressive on her duties manning our table. Not cool. read more

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So nice to return to this location after a few years absence. Same courteous services e. Same ambiance. For the first time we ordered the side rib. While pricey it was all worth it. A medium rare piece made it tender and juicy. Our waiter was outstanding and made all the difference. read more

The Keg Steakhouse + Bar - Steakhouses Near Me - Richmond, British Columbia

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Review Template === 1. VERDICT/VALUE 3.5 stars: it's been a long time since I went to a Keg in Canada and while it's good, it's potentially a combination of COVID (impacting staffing/service and prices) and how other restaurants have caught up with portion size and quality which in 2022, may push The Keg lower down your list. === 2. FOOD This is a late / delayed review of their Dine Out Vancouver experience, for which $55 gets you a starter, entree, and dessert. - The Shrimp Cocktail includes three large shrimp and marinara sauce - yum! - The Prime Rib (14oz) was a little less than the requested medium rare, but good. The accompanying vegetables and cauliflower mash ($4 extra) made everything feel healthier :) - The Mushroom & Truffle 12oz New York was done definitely more than medium rare, but the accompany twice-baked potato was good. - The Billy Miner Pie (mocha ice cream on chocolate crust with caramel/fudge and shaved almonds on top) is a Keg signature dessert and didn't disappoint :) The Kids Meal comes with a choice of an entree, side, drink and ice cream. It's would typically be a good value. - Milk: can't go wrong here. - Mini Keg Burger ($12): ouch! Super small which is fine, and it comes with lettuce, tomato, and pickle on the side (thoughtfully for picky little ones I assume) the patty was rock hard (more than well done?) and blackened all around as you can see in the picture. We couldn't eat much of it. - The fries are nothing to write home about. - The single scoop of ice cream is great if you're a toddler (I don't need to give him more sugar than he needs ;) - vanilla was the only flavour available on that day. === 3. SERVICE Our server was friendly enough, but he was new and so it was a challenge getting things ordered (he needed assistance) and it was busy with Dine Out Week, which meant he was stretched beyond what he was comfortable with at the time. I assume COVID impacted staffing: likely new staff in the front of the house and in the kitchen, as the meats were consistently incorrect all around. === 4. ENVIRONMENT In the decade that passed since I visited The Keg in Canada, I can happily report it seems to have seen a remodel of sorts - perhaps a little brighter, cleaner lines. The parking lot perhaps was paved (?) instead of being what I recall as a gravel lot. Wheelchairs and baby strollers would work well enough inside. read more

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Was here last night because of some gift cards I received last Christmas. Ambiance was ok. Restaurant was packed at 6:00pm but still with measures for CoVid safety. Staff were friendly and nice. Ordered the Rib Steak medium and am satisfied with how it's grilled. My friend made a mistake of ordering Prime Rib and it was a disappointment. The Prime Rib is a slice of beef cut from a roast and it was bland. A medium rare was too rare and hard to chew. So don't make that mistake of ordering prime rib! read more

The Keg Steakhouse + Bar - Rib Steak - Steakhouses Near Me - Richmond, British Columbia

This is definitely my least favourite Keg location. We just came back from dinner and wasn't wowed by the food nor the service. Foodwise - I felt the locations in downtown tasted 10 times better. Even the presentations are on point. Inside - Mostly booth seats and they blocked off some sections of the restaurant so not as comfy as I expected. Service - Our server was not warm at all. She catered to our needs but that was it. I mentioned that it's my son's birthday and asked if they can bring out the Billy Miner Pie with a candle on top. She said that was not allowed since it's covid (which is understandable). I thought she would at least say "Well happy birthday" but she didn't even bother. We didn't even get a "Happy Birthday" written on the plate. I know it's not expected but that would be a nice gesture. Most likely not returning to this location. read more

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So where do I start this is long winded so bare with me ? I've been a patron of the keg since a teenager, this was my pops go to spot for a special occasion so I definitely have an sentimental appreciation for the keg and the personal attachment that goes along with it. So celebrating my 46th birthday here was special and I was looking forward to this for a long time. Anyways my wife put everything together and she has on occasion thrown in a surprise guest here and there so I was thinking something might be going on but she was really good at covering her tracks this time so I was totally oblivious to anything going on. We get to the restaurant for our reservation and this started veering of course almost immediately. The group that is sitting at our table(s) has been seated since 4ish ( it's now 7 which what our reservation was for and they are still seated with no signs of leaving) I've worked in the restaurant industry before things happen so we wait. It's now 730 the group is still seated and the host is like "I'm sorry the party at your table doesn't seem to want to leave and we may have to relocate you to a booth. Now at this time I'm good I only thought it was 3 of us but my wife on the other hand had other plans, now she talked to this guy before hand and let him know there was some surprise guests and this guy still dropped the ball 5x and ruined the surprise. Now I can only play dumb only so much before it's ridiculously obvious what's going on and well he hit that mark. Once he realized what he did ( he had that fear in a headlight look on his face) he just walks off. Fast forward to our meals, I find that since the sale of the keg the quality standards have been on a decline and it doesn't seem to be having any upswing momentum. The protein ( prime rib) we had was meh the vegetables were all overcooked like by a lot soggy and limp green beans the beets were nothing to write home about. The deserts was nothing spectacular and The drinks were good but their selection in the bar does not match the menu. Like to be all honest the keg has slide in quality to the point we're it's standing shoulder to shoulder with the likes of earls, milestones and it's looking like the cactus club is taking over for the price your paying at the keg you're probably better of shopping around and visit their competitor(s) I was definitely underwhelmed by this experience. . . read more

The Keg Steakhouse + Bar - The waiting area it's about to go down. - Steakhouses Near Me - Richmond, British Columbia

Massively disorganized. We made a reservation for 8pm, showed up at 7:55pm and there must have been 20 people all standing around the host stand and outside. They said it would be about 20 minutes and to just stand off to the side. About 30 mins later one of the hosts saw we were still waiting and asked our name, looked it up and said we were next. Then he went to go do something and another couple who arrived very shortly after us was told by the other host they would be next. The host we spoke to returned and finally sat us 55 minutes after arriving for our reservation, which was absolutely crazy and I have no idea why we actually waited that long. Once we sat, the guy from the party of two from just after us came around the corner to see where we sat which made us feel a bit uncomfortable because it felt confrontational. He seemed very mad at the host and we thought perhaps us if he perceived we somehow jumped the line in front of them. Service was very abrupt, not particularly friendly and by this time it's almost 9 so the restaurant has a ton of empty tables but nobody cleaning them so people at the front continued to wait. At one point someone said there was an issue with their reservation system (you think? ) but other than from the host, no apology. Our food was fine, but the experience was unacceptable. Would caution against going here. **Update, as requested I did provide the info to the restaurant for follow up over 2 weeks ago to zero response. Sounds like my experience definitely wasn't just an off night. read more

All the food is great the service was great too even the ambience but the prices are so high for a family to go to dinner right now why not have family dinner deals to get customers to come in more. Or 1/2 on a desert for family's kids? That being my family back. read more

Very tasty steak, nice service, and great environment. The steak was a medium well done, but had excellent texture. The fries are well cooked, crisp and just how i wanted it! The drink was delicious, tasted like legitimate pineapple, so i do recommend this restaurant read more

The Keg Steakhouse + Bar - Top Sirloin - Steakhouses Near Me - Richmond, British Columbia

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Being in Richmond for almost all my life of course The Keg is not a new place that I have explored, but to be honest, because it's a place that you always visit you forget to review due to lack of excitement but they definitely is a good spot. In this review, I am going to focus on my visit post Covid. Let me start by saying all staff have their masks on properly which is great, I do not have a chance to see any table clean up so I cannot commend on sanitation which I assume is good :) Upon entering, it is still the same building and set up, no improvement or renovation done during the pandemic. I was greeted right away by friendly staff and lucky enough to be seated right away by the bar. We started by going to washroom to wash our hands and I say the washroom definitely needed attention, updating and cleaning both. Upon seated, we were greeted by server quickly, who also double duty as the bartender. He was friendly and attentive and the chairs were relatively comfortable, not as good as dinner chair but not bad ( cushion on the softer side). Since our server is also the bartender, he does get busy, but he have done an absolutely fantastic job at keeping up with his work and us. We order prime rib, sirloin with lobster and a kids sirloin, all middle rare. Prime Rib is a bit disappointing, although it is juicy, it is not tender, fat is not nicely marbled and you can see the tendon that is hard to chew. However, the double baked potato continue to shine with its texture and flavor but it is a little over baked as you can see in photo. Sirloin with lobster was good, not great. Steak is flavorful, again not tender but still juicy. Love the garlic potato, thick and chunky which I like. and roasted peppers was delicious with great balance of oil, salt and the sweetness from pepper itself. Lobster is alright, I say it's definitely lacking freshness or flavor which even butter can't save. Kids sirloin is in the same situation as above so nothing to note but it was served with fries, and they were rather generous with the side. Meanwhile, the kitchen must've made a mistake and brought a full sized ice cream order instead of kids size so that was a sweet surprise. Overall still a great place to eat, losing 1 star due to steak's texture and washroom cleanliness. read more

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Good food at a reasonable price. Best place to go in Richmond for a steak dinner. Very dependable and you can make reservations as well.

Always wonderful food, ambiance and service. Worth the drive to Victoria, everytime Lobster Tail read more

The keg is and probably always be my favorite upper class resturant. The steaks are always done to perfection. The horseradish is nice and spicy hot. read more

The restaurant were well prepared for covid dining. They need to change their sanitizers tho...quite sticky & smelly. Partitions or social-distanced tables, all staff members in masks. The guava basil mule is very good. The prime rib classic with Caesar salad. All very tasty, with the exception of the overly salty twice-baked potato & burnt skin (love eating the skin but couldn't eat more than half of it). Service was quick & friendly. The waiter had a very cheerful voice, to make up for the lack of smiles! And he came by our table a few times to check on us, thumbs up to that! Always a good experience at this location! read more

The Keg Steakhouse + Bar - Prime rib classic $42. - Steakhouses Near Me - Richmond, British Columbia

My Prime Rib was cooked exactly what I ordered and the service was good. What more do I need to say. Recommended. Must make reservations.

We came in during Dine Out a little later in the evening when the restaurant was full but not super busy. My mom was craving a prime rib, unfortunately it had already sold out. The rest of us opted for steaks from the regular menu and a couple appetizers to share. The tuna tartare was on point and tasty as usual. I'm not big on the chips (preference rather than anything wrong with them) served with the tuna tartare but my group enjoyed it. We also ordered the fried cauliflower - very very salty. Our steaks were cooked to the correct temperature, albeit extremely tough. We were either cutting into tendons or against the grains the entire time. We relayed this on to our server who immediately grabbed the manager for us. She was outstanding and offered multiple solutions for the poor dining experience. We forgot to catch her name but wanted to say "thank you" again for the way she handled everything. My group was very happy in particular commenting on how rare restaurants display this level of hospitality that used to be industry standard. So thank you once again for turning a disappointing dining experience into a very positive one. read more

Can't go wrong with coming here! We love coming here for their huge shareable portions and quick and cheap dinners! * 2X Keg classic prime rib 14oz ~ always loved it cooked rare or medium rare! Always perfectly cooked and ultra tender and juicy. I love the exterior crust with the keg rub on it! We got it with wide of garlic mash, and veggies. The mash was creamy and smooth and nicely seasoned and the veggies were a nice variety but honestly not a good side For the price. I'd rather get more mash next time. Or another side. * Garlic butter baked shrimp ~ absolutely fantastic! It was super cheesy and buttery I loved every bite. The butter and cheesy oil with bread after was so worth it. * French onion soup ~ this is a must have whenever I go here because it's super rich and delicious. I love the amount of onions you get and how much cheesy they load on top of this! It's rich too! * Also comes with a Caesar salad which was a huge portion! It was delicious good amount of dressing to salad ratio. * Guava basil mule ~ this was so bomb! I love drinking mule and this was a game changer! It's sweet and very good and refreshing! Perfect for a hot summers day! * Also photographed: Caesar keg size. * 9/10 ~ it was delicious I really enjoyed coming back here and I'm glad they reopened. I wish that the * 8/10 ~ price wasn't bad I don't recall the exact price of it, but we ordered 2 meal for 3 people to share and we still had left overs. * 10/10 ~ reservation online made, social distance table, online menu. Hand sanitizer on door. read more

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The prime rib is the best entree to choose here. The cocktails like the Old Fashioned is standard. Same as their Manhattan. We enjoyed the deep fried calamari. Dessert was their chocolate cake. This location in the Ironwood area is surprisingly busy! The servers were very accommodating and good natured. The interior might need a little updating. But overall, can't complain because it's what you would expect from a mid-range steakhouse. read more

Fast service. Good food. Exactly what you would expect from the keg. Came here with my family for a big dinner and our server was perfectly overly and accommodating. Almost all of us ordered the surf and turf/lobster and steak. Everything was cooked to perfection, from the mains to the sides, and well seasoned throughout. Would return if I'm in the mood for a chain style steak restaurant. read more

The Keg Steakhouse + Bar - Steak & Lobster* - Steakhouses Near Me - Richmond, British Columbia

Ah, the Keg, what's not to like? Awesome people. Friendly servers. And delicious food. It's about time I return the favour by writing a review about my experiences. I like this location due to it's location from my work and home. Parking is never really a problem. But they get busy during the holidays. Here's my play of the day. I start with Calamari, Escargot, Tuna Tartare, and Lobster Tacos (Summer Lobsterfest). All really good. As for the protein, Keg Size Prime Rib (24 oz) with Garlic Mashed Potatoes. This is not on the menu, but you can request for it and they'd be happy to give you a nice, thick 24 oz cut. I always ask for as rare as they can give me (it's usually medium rare most of the time). It's juicy, melt in your mouth, tender deliciousness. My other protein fav is the Bone-In Rib Steak with Garlic Mashed Potatoes and Veg (I usually ask for Onion Fritters with this meal). Cooked to Chicago style rare (black and blue). Nice charring on the outside, and juicy goodness inside. The seasoning is well balanced throughout. I usually switch between this and the Prime Rib. And for dessert, the Billy Miner Pie. Oh, so good. read more

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It's been years since I've been to the Keg. Not since my last incident when I got sick from their steak and crab... I came for Dineout with my boyfriend because it was closeby and a good deal at $45. The hostesses were horrible. When we walked in, they saw us but continued chitchatting to each other while we waited to even be greeted. No hello, no how was your day. Just simply gave the beeper disc and took us to our table. Not even the standard your server will be right with you... The restaurant was packed and obviously way overbooked, because there were at least 30 people waiting to be seated. Luckily the wait wasn't too bad, so we were seated only 15 minutes of our 8:45pm reservation. Apparently they had over 500 people, on a night that's usually 300. Our server came by within 10 minutes and took our drink orders. She was great. It was very visible that she had had a very busy day but she was very friendly and attentive. We got our food in good time and our plates were already cleared right away. I got a mojito that was mostly soda. My boyfriend got a dark and stormy which was just alright. We both got the caesar salad starter, which was standard. Good portion. We both got the top sirloin cooked rare. Good portion at 12oz. My baked potato was good. Veggies were good. They were very accomodating with providing double portion of veggies for my boyfriend because he didn't want potato. I got the billy miner pie for dessert, which was huge. It's basically caramel/toffee ice cream. My boyfriend got the spanish coffee which was very sweet but a nice treat. Overall, decent experience. read more

The Keg Steakhouse + Bar - Billy Miner Pie - Steakhouses Near Me - Richmond, British Columbia

Sat in the large bar area. TVs on and lots of seats. Great service. Got a top sirloin steak Chicago style. Means a little char on the outside but not well done or burnt on the inside. It was good. Not a filet but I knew that it was not the same cut. Twice baked potato was tasty and hot. I can't get enough of their ranch dressing and salad. The salad plates are chilled and the salad is nice and crisp. The Ranch dressing is house made I was told. Fresh dill and seasonings make it a great pallet prep for the steak. Crowded location for parking. Some free parking mixed in with paid parking. Will go back. I'd rather drink in a restaurant bar than eat in a bar. read more

Jan. 25, 2022 - Another Dine Out Vancouver at The Keg on No. 5 Rd. Richmond for $55.00. Four of us dined at this restaurant. Doris and I ordered the 3 course meal at the Keg while Lolita and her son ordered a la carte. Their food came out cheaper because they didn't have the appetizer and dessert while Doris and I had them. The steaks in the Surf and Turf weren't tender steak though it was cooked medium rare. The steak was a little bit chewy. I was surprised that for a restaurant famous for their steaks was serving chewy and not tender steaks. It was disappointing. However, the lobster tail was so delicious and sweet. I told my friends I won't mind going back and order the double lobster tails. The Cheese Cake was too sweet but the ice cream cake was delicious. Service was excellent. He was polite and courteous. read more

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Great food. Great service. It's always been a go to spot for any family gatherings over the years.

For starters got the French onion soup and a Caesar salad . Ordered the bone in rib eye. One classic (which comes w a Caesar salad and shrooms) one regular 20 oz rib steak. The soup was bland and when I told the server she said oh is it too salty, that's usually the complaint. Interesting. Guess people complain about the soup lots. The rib steak was pretty gross. Over seasoned on the outside and inside was not the best looking cut. While cutting into the steak there's a tumor or something that popped out of the rib steak. Looked like a mini penis (can't even make that up) The best part of the night was the hostess. She was pleasant, I liked her. Btw it was my bday to top it off. Was planning to drive from Vegas to ScottsdaleAZ for the keg. Glad I didn't. Over this place. If you have a choice, go to the one on granville st downtown (by pacific center) they do it right there. read more

The Keg Steakhouse + Bar - Steakhouses Near Me - Richmond, British Columbia

Love the tuna stack! The avocados are always ripe and the chips are crunchy. Ordered the creme brûlée and it was too eggy. Probably best to stick with the billy miner. Service here is suuuuper slow. Like really slow. To the point where it's almost non existent. But this location takes reservations compared to the one in Burnaby so we still go if my friends and I are feeling for some prime rib. read more

The Keg Steakhouse + Bar - Tuna stack - Steakhouses Near Me - Richmond, British Columbia

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It's been a long time since any of us have been to this particular Keg. Great improvement from what we remembered. The service was quick and attentive. Escargot was steaming hot with a hint of curry in the sauce. Not what we prefer but still delicious with the brioche bun. My prime rib was cooked a little more than rare but that's what I expected so it was perfect for me. Well flavoured especially with the au jus and spicy fresh horseradish. Can't go wrong finishing with a loaded baked potato! The only bad item was the thin onion rings?? Not even sure if thats what they are called but they were soggy and tasted like oil. We didn't complain cause we didn't want them anyway but definitely a sign our food may have been left on the window for a touch too long. My sister's NewYork striploin was huge! She of course devoured it. Very juicy and flavourful with every bite. Mashed potatoes were creamy and the vegetables were lightly seasoned. Overall, we are quite satisfied and our craving for meat has been satiated. read more

July, 2020 Services was extremely slow. Prime rib was extremely dried. Food quality are worst than before. So disappointed. read more

We came in tonight for my sisters birthday dinner & our server Nicole was honestly so amazing. Her hospitality was ON POINT. I never had to look for her, she knew exactly what I wanted before I even said it. Thank you for making our night great & for the dessert ! We will definitely come back & sit in her section (possibly without my uncle lol) read more

The Keg Steakhouse + Bar - Steakhouses Near Me - Richmond, British Columbia

You know what, I'm a bit disappointed. Not with the food - but with the service. We came in on a Friday night for my mom's 50th birthday and were a bit disappointed with how we were treated. We came in a bit earlier for our reservation and they were able to accommodate us, which was a great start. Once we were sat, it took about 20 minutes for someone to greet us or bring waters, even after we made eye contact with a few different waiters. Finally I reached out to a passing waiter and asked if we could have some water and he said "oh, of course let me grab your server" and I politely told him that we didn't know who our server was because they hadn't come by yet. Our server came by, apologized for keeping us waiting and took our drink orders. Sauvignon blanc for me, mojito for dad, mocktail for mom, and agua for my brother. We also ordered a few appetizers to start: baked brie board and calamari. Our server brought out the wrong wine for me, a red instead of a white. Wine is wine though and I'll happily drink any wine put in front of me, so I drank it anyway. On to our mains: my whole family got an assortment of steaks and since I don't eat red meat, I got the pistachio crusted salmon with a twice baked potato. Yum yum yum. One thing The Keg has always been consistent with is their food, and this experience was no different. We had told our server at the beginning of the dinner that it was my mom's birthday and usually they serve the Billy Miner Pie for birthdays. But after our server took our plates away, he immediately brought the check not even asking if we wanted dessert or offering the birthday treat. What made it awkward was that another table he was serving at the same time received their birthday Billy Miner Pie and they were singing happy birthday. My dad asked about the pie and our server responded in a very rude way, "Oh well jeez, with everything else you ordered, I didn't think you'd still want it!".... Um, what? 1) That's just rude to say. 2) I've worked in the restaurant industry for years and it's always common courtesy to ask. I was kind of taken aback by his answer and said no, we don't want it anymore. After we paid, our server didn't say a single word to us and even as we were leaving I said "Goodbye" to him and he just looked at me and didn't say anything back. Maybe we were unlucky and caught our server on a bad day. It was just unfortunate because what should've been a fun birthday dinner was dampened by poor customer service. I do love the Keg (again for their consistent food quality) but after this experience it makes me hesitant to go back to this location. I'll likely visit other locations in Vancouver where I know great customer service is guaranteed. read more

The Keg Steakhouse + Bar - Calamari + Baked Brie - Steakhouses Near Me - Richmond, British Columbia

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i am a bonafide long time fan of the keg! ive tried at least 3 of their locations 2x in my life time....including the new one on alberni thats on the 2nd level with a nice water fountain to welcome you in, as well as the one in whistler. each and every time, ive always had an excellent experience. for my sons birthday, he said he wanted steak dinner from the keg! since there is one close by to us, i booked a reservation with the keg in richmond bc. we were promptly seated. parking was difficult as the lot was full. i already knew this night would be off when we met our server. she never introduced herself. just said.."im here to take your order! what stood out was her hair was so disheveled. it looked like it hadn't been washed in days and was oily. anyhow, we ordered sirloin oscar with shrimp. a kids sirloin , a teriyaki sirloin, and for the 1st time ever, the Keg Burger. all the steaks' sides were garlic mashed potato and the burger's was caesar salad. for appys, we had the calamari! first off the sirloin oscar...sauce was creamy and good. shrimps were plump and cooked perfectly. the steak however was chewy and not tender despite having it at medium. the plated roasted peppers and beans were good. but the main dish fell short. next up...the teriyaki sirloin. the teriyaki sauce was simmered too long in the sirloin that it killed the teriyaki flavour coz it dried up already. and again, the steak fell short. even at medium rare, it was still chewy and tough.. the kids sirloin was a bit better. at medium, my son had no complains. it was tender enough for him. the server even forgot to ask what drink he wanted and what dessert. i had to remind the server about the drink and dessert for the kids menu. that was when she said ..."oh yeah, it does come with that!" "duh!" its written across the kids menu! what a dud! the garlic mashed was a flop too. potato was bland and not seasoned well. still lumpy and had no hint of garlic at all. rough texture instead of a creamy one. not enough milk and butter as well as salt and pepper. i can make it better at home...for sure. the keg burger was the better meat of the night! smoky and juicy, it made my dinner a treat. the bun was not dry. it was soft and moist and heated up. the softness of the bun complimented the juicy angus very well. the caesar salad was fresh and mixed well. not drowned in too much dressing. the calamari appy was great. the squid was lightly battered and cooked just right. the sweet chili sauce and calamari sauce complimented the dish. the squid was tender and tasted fresh. lastly, the bread started was still good. freshly baked and served hot with whipped butter. crunchy crust but soft and melt in your mouth center. just like how it used to be. service was poor throughout the dining session. my water glass was always empty and i had to constantly call the server. ive never given 2 stars to the keg. this is the 1st time. i dnt knw if they were busy or had a new crew, but i left really disappointed! on my way out, i saw the 2 servers by the salad bar horsing around in front of the customers...totally unprofessional! honestly, i dont think i will be going to this location for anymore. i will try another location and see. hopefully others get a better experience than i did at this richmond location. cheers! happy eating! read more

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After serving us our bread...my girlfriend was needing some water. Too bad we couldn't track down our waitress for a solid 15 minutes (although we did eventually flag down a hostess seating another party). Food came out, everything was ok...except the prime rib was undercooked (severely undercooked, and would not cut through with a steak knife with how rare it was). When we were finally able to track down the waitress, she asked me to pass her the prime rib...not the plate...the prime rib only...like it was a bloody basketball. So I proceeded to take my two forks and scoop the 10oz prime rib onto a saucer plate. It came back shortly after, but the accompanying sides that were left on the table were cold at that point. Waitress was friendly...but her service was horrible. She continuously asked the table behind us how their meal was going through the night, but funny enough never even bothered to ask us anything. Would recommend to travel out to the downtown Keg's for the pricepoint you're paying at. Don't spend 100+ here (plus their mandatory minimum 15% tip) if you can help it. ‍ read more