I just really want to put the spotlight on the manager David. Things didn't really start well and the wait was a bit long but David was there to make my experience great. Got my food out quick, it was tasting amazing and was able to make me forget about everything that didn't really start my experience well. David is a great leader and definitely deserves the role in manager. I only hope great things happen for a person like himself. Thank you again David for making my experience there great. read more

My go to love this place. I usually will get Kicken style shrimp with corn, potato's and sausage and it does not disappoint. Food 10/10 Service 10/10 Cleanliness 10/10 Return? 10/10 read more

Food was fine, but the service needs a lot of work. It was our first time coming here, so I had no idea how anything worked. When we first arrived, the front was completely disorganized, and there were no lines at all. People were just crowding around the hostess table, so I had no idea how to add my name to the waitlist. There were no signs that showed where the line starts, and no line was being formed at all. The hostess kept having to walk people to their table, so it was nearly impossible to grab her attention. When I did manage to do so, she was very rude and prioritized other people before us. She obviously saw us come in before other people, but ignored that fact and just added other people to the waitlist first. Ridiculous. Their waitlist system is through Yelp, which sends you a text when your table is ready. Based on the app, it said that our table wouldn't be ready for about 1.5 hours, so we decided to walk around the outlet in the meantime. After nearly 1.5 hours, I saw that we were 2nd in line and decided to have our family walk back to the restaurant. While we were waiting outside for me to receive the text, we heard the host call my name and say that our table was ready. We met with him, and I said that it was odd since I hadn't received the text yet. He said, "Oh no, the hostess told me about you guys. You said that your phone was dead, so you'd hang around the restaurant and wait for us to call your name." No. We never said that. They have us confused with a different party. This means that if I hadn't checked the waitlist regularly and had just waited for that text, it never would've come, and we never would've gotten seated. What a messy system. Also, I've never been to a seafood boil restaurant where we have to ask for the bibs. Normally, they're given to us right when we're seated, so it was weird. We noticed other people were given bibs right when they're seated, so we're not sure why this happened. Other Kickin' Crab locations also give you an entire bottle of ketchup, whereas this place only gives small plastic cups. Weird. I think the employees and other customers would agree with me when I say that the entire place is completely disorganized because multiple orders around us were being messed up. The table to our left was missing its piece of corn and sausage in its bag of shrimp, while the table to our right was missing crawfish in their bag. The workers were obviously trying their best to straighten things out, but it didn't seem to be working. The menu is consistent with their other locations, but the market prices are a bit higher than what we're used to. Compared to the location that we always go to, this place offers bigger frozen crawfish, but the bags were mainly just the claws, so it seemed like a big ripoff. * Cajun Fries: 8/10 - nice cook, but there was only cajun seasoning on the top * Shrimp (Head-On): 9/10 - good flavor * Crawfish (Frozen): 6/10 - big crawfish, but the bag was mostly just claws and not enough garlic The place is located at the Shoppes of Chino Hills outlet, so parking is relatively easy. After being seated, the servers were nice, but it was difficult to enjoy the experience because of everything that had already happened. Overall, the service was a huge letdown, and we did not feel comfortable eating here. Places like this are why tipping is optional. The workers at the Kickin' Crab location we usually go to are way more laidback and friendlier, yet still maintain impeccable service. Would not return. read more

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Ordered 4 lbs of crawfish and received mostly broken legs, with only a few whole crawfish. Very poor value for the money. The portion was misleading and extremely disappointing. Would not recommend. read more

The Kickin' Crab - Broken legs of crawfish - Cajun/Creole Near Me - Chino Hills, California

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Overall, a great experience! We visited on a Thursday around 6 PM and were seated quickly, which was a great start. The customer service was great, and attentive. The food was delicious and definitely did not disappoint. As the restaurant got busier throughout the evening, the servers continued to move efficiently and provide great service. read more

The Kickin' Crab - Cajun/Creole Near Me - Chino Hills, California

I am quite disappointed at my final experience here at the Chino Hills location such horrible customer service. We ordered a medium mixed bag that came out mild and when we asked for some more spice (because we have been here enough times to know what medium tastes like) and were met with rudeness and snarky comments. Our drink came out after our food. A worker came back from eating and rather than washing their hands they proceeded to give out fries/other food with their unwashed hands. Everything combined our dinner was ruined as employees kept staring at us our entire meal making it very uncomfortable. We really liked this place but this is our last time supporting the chino hills location. read more

It was super busy even on a Wednesday but they seated us pretty fast!! We get 3lbs of shrimp head on with a side of rice and it's so delicious. We come here every time we crave seafood boil and it never disappoints read more

One of the best Cajun spots around. Been coking here for about 10 years now. Customer service here has always been good, and even if you are picking up an online order , they staff will take care of you . There are plenty of Flatscreen T.V.'s that hang on the walls in the main dining area , and they usually have the game on . Their kicking spicy spicy flavor is delicious and is very spicy , (you've been warned )Ill be back for sure in the near future, it's my favorite spot for a Cajun Don't forget the garlic noodles! The noodles pair well with their sauces . Till next time, peace ! read more

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Love me some kickin' Crab go get you some this is always my go to seafood spot! There's usually a line so that lets you know the food is good definitely worth it read more

I always come to this spot or Shrimp Factory in Moreno Valley. I prefer Shrimp Factory within 50 miles but this place is second best. 80% of the time the food is really delicious and tasty. There are a few times where I had a water down sauce. I like my seafood boil sauce with everything mixed and a little spicy. The prices are decent but its been increasing in price. I went here with my friend and we both eat a lot. We ordered 2lbs of headless shrimp, 1lb of mussels, sausage, potatoes and corn. We added Garlic Noodles and rice on top. Everything came out to $98 which to me is overpriced compared to Shrimp Factory. The staff is always on point. They're always friendly and quick to get your order. They always treat me nicely. I love their staff. It has a nice atmosphere and it always seems clean. It's convenient that they have a sink outside the restrooms for a quick wash when you get down and dirty with the boils. I believe they earned 5 stars although sometimes it could lack flavor once in a while. Just let them know to make sure its not water down haha. read more

The Kickin' Crab - 2lbs Shrimp, 1lb Mussels, Sausage, Corn, Garlic Noodles, And Steamed Rice - Cajun/Creole Near Me - Chino Hills, California

Jamie really took care of our big group of 8. Service was absolutely amazing, attentive and genuine not only from Jamie but from the rest of the staff there that checked in with us. Thank you for making my brothers bday dinner special and smooth. Food was yummy and the music!?! Was everything! 10/10 all around read more

I'm only giving this a 4 star review because I am biased to Boiling Crab. But Kickin.Crab is equally as good, just not as delicious. It has a bit of a sweet flavor that I wish was eliminated. Other than that it's great. read more

My favorite seafood place to go. I'm pregnant so if you're looking for a seafood spot that's clean & cleans the poop out of the shrimp this is your must. I like the fact that they bring out a lot of limes & refills your water as you go read more

I take Kicking Crabs over Crabs N Spice. Kicking crab has been my favorite spot for cajun seafood. I went to several places since I lived in LB, the one in Corona is always great, I did a lot of to-go. Chino location is nice, we can hangout and do some shopping. Great service, not long wait, just depends on which days. read more

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Food is great. You'll get everything you can expect from a seafood boil joint. I like getting the shrimp with the kicking style. The mussels are good too. The fries are also recommended. Service is quick as well and your food comes out in timely fashion. The vibe was chill, they have a great music playlist and have plenty of TVs for customers to watch while they dine. My only complaint is the oysters are very tiny. We ordered a half dozen of oysters which is priced at $18.99. The oysters were so small, not worth it. For comparison, I've been to another seafood boil spot and the oysters were much more meaty (roughly the size of the meat part of your palm). The ones we received were barely bigger than a thumbnail. I'm not sure if it depends on the season... anyways, we wished they gave us a heads up. But other than that, the shrimp, mussels, fries, rice, appetizers are good! I do think the seasoning could be stronger, at least for the kicking style. I thought the flavor was on the weaker side. read more

The Kickin' Crab - Small oysters! Save your $20. The flesh is a little bigger than a thumbnail. - Cajun/Creole Near Me - Chino Hills, California

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I've been to this Kickin' Crab location multiple times This visit had me thinking, "Adrian, where the hell have you been, loca?" The food is always bussin' and consistently so good. You can never go wrong with the garlic noodles -- easily a 10/10. Adrian was our server today, and he was absolutely the star of the show. We felt like the sauce was a little lacking in spice, and once we let Adrian know, he immediately responded with such a positive attitude and said he'd fix it for us. He took the bag back and came out with a fresh bag plus extra spice on the side. Looking forward to coming back! Shrimp (head-on) -- 10/10 Garlic noodles -- 100/10 read more

A lot of room for improvement in terms of service. Will not be returning. Food wasn't exceptional that it would out weigh the service. We were ready after 3 minutes, took them a minute to bring us the bib and tell us where the menu was at. But took them about 10 to get back to us to take the order. Got checked on once during the meal. Had to get up ourselves to get gloves, and whatever else we needed. Seafood boil is messy, it should be expected that tools and gloves are needed. Provided one crab/lobster cracker for two people despite there only being 3-4 tables of 4 or less people. There was also no crab meat grabber tool so it was hard to pull/grab the crab meat out after using the cracker. Food was pretty good. Got what we expected in terms of the Louisiana sauce. Calamari was well seasoned. read more

The Kickin' Crab - Dungeness crab and shrimp with Louisiana sauce - Cajun/Creole Near Me - Chino Hills, California

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Service is horrific, the servers seem as if they don't want to do their jobs, something must be going on, as this happened everytime I went. Only place I don't even consider tipping because their staff is that poor and inattentive. The seating is bad as well, feels as if you were shoved in spots they could find. read more

Although I can't eat crustaceans (a tragic foodie-life altering allergy), the fried oysters and sweet potatoes fries were delicious. The ambiance was so inviting and the owners worked hard to make everyone feel welcomed, recognized, and like they were meant to be there. You can tell this is a labor of love with all the personal touches and revitalization of the building. Can't wait to see them thrive! read more

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Seafood Feast Mode: Activated Came here on Father's Day with mom and dad, and The Kickin Crab did not hold back. Although the wait time to sit was about an hour, we were treated to attentive service and quick delivery of our order. We went in on Combo Deal #3, and let me tell you -- that Dungeness crab + mussels + double shrimp (head-on, of course) combo was a whole experience. Started things off with their Cajun edamame (spicy, addicting) and crispy fried calamari, and it was game over after that. We ended up using the leftover Cajun sauce from the edamame as a dip for the seafood -- chef's kiss. Messy, spicy, delicious... just how seafood boils should be. 10/10, would get dirty again. read more

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The food is great! My go-to seafood boil is usually Boiling Crab, but I remember trying The Kickin' Crab a few years ago with my friend and decided to give it another shot today. Similar to my last visit from a few years ago, the food was great. I ordered a pound of shrimp and it did not disappoint. I honestly prefer The Kickin' Crab over Boiling Crab as they have more appetizer options and other plate varieties. The only issue we had was the lack of customer service at the hostess stand. We walked in and there was a huge line of other customers who had not been helped. After maybe 10 minutes, a hostess came up and took our names to put our name down and the restaurant didn't seem too busy. It's odd because they have an online waitlist via Yelp, but they did not have it on yet there was still a 45-minute wait. Still a great place to eat and would definitely come back! read more

Service was too slow . We had to wait a long time at the hostess place till she arrived . The smell was too much inside . After we waited to long / again / for the waiter, we decided to leave read more

Really good place but when it's busy it's very difficult to get good service. I got on the waitlist on Yelp as I have done for many years and yesterday when I went they said they don't use that anymore. So then why have the option on Yelp? Take it off so people don't go in with the expectation that they are a certain place in line. I have been to the new one in Montclair and the service food and quality just seems to be better over there. I don't know if it's because they're less busy, but I usually get the muscles and for the pound I would get anywhere from 21 to 24 pieces and for this visit I got 16 just overall disappointment every single time hopefully they get better or hire more people. read more

別人怎麼說與你無關，就儘管按照自己的意願去生活，只要你清楚你自己的追尋什麼，我的人生是我的，你的人生是你的～ Kicking crab,小孩子長大的時候，曾經是我家的後廚房，幾乎每個禮拜我們都會去那裡報到，沒想到一眨眼我已經幾年沒來了，這家的小龍蝦，味道很好，夠濃，調得醬料我很喜歡，決定就是小龍蝦比較小，品質也沒有那麼好，不過他們的combo,物超所值,兩三個人來吃，非常划算 read more

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Adrian made my first experience so amazing ! We couldn't have asked for a better host. I had never been here before and my friends brought me here for an early birthday celebration and it was quite the experience. From the delicious cajun fries, to the mild cajun shrimp it was all amazing. I forgot to capture the before photo, it was just all perfectly portioned and the flavor was finger licking good! Adrian was so attentive to our needs and made the experience so smooth! The kickin crab is so lucky to have him. ! He made suggestions and answered all of our questions when it came to flavors, textures and wasn't pushy at all like many other restaurants. HE really knows what he's doing. His smile was so welcoming and it was so genuine , unlike other hostess that roll their eyes , he was spot on down to earth, just what a restaurant needs ! The restrooms were clean, kind of unfortunate that the sink in the restroom was out of order, but life happens and there was a sink right outside. There were plenty of sinks throughout the restaurant making it accessible to wash your hands every so often. Parking is ample and checking out was so quick and easy. Will definitely be coming back, I just hope we get Adrian as our waiter again, as he made this experience so much better than we expected. read more

The Kickin' Crab - Cajun/Creole Near Me - Chino Hills, California

We came right as they opened and we were seated immediately. The menu is listed on the QR code on the napkin container. We each got a lb of shrimp to our liking as well as an order of Garlic Butter Noodles. If you haven't tried the noods yet, you're sleeping on them! They're so simple but so good! There's a lot of seating available here. This space is huge. I appreciate that the handwashing sink is outside of the bathrooms. The only thing is that sometimes, it's hard to grab the staff's attention. There was a couple times that I made eye contact and had my hand raised up, but they looked away. PS: They don't do half pound orders. read more

Review is based on our personal and recent experience: Consistent with their seafood boil, The Kickin' Crab in Chino Hills is our go-to place for some good, fresh Cajun seafood. You get the best bang for your buck on the shrimp combo seafood packages. Our choice of garlic butter and spicy sauce on the side, with some lemon, salt & pepper- it's a winner! Shoutout to our server Paolo, for his quick and exceptional service! He always made sure we had everything we needed. Thanks Paolo! Keep up the good work. read more

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We celebrated the dodgers win and my sons bday here and the vibe was chill food was excellllllent! Courtney our waiter was so helpful and polite 10/10 customer service by her! Loved the experience we will return! read more

The Kickin' Crab - Cajun/Creole Near Me - Chino Hills, California

First time here. An hour and 45 minute wait is what was told to us but it was only 45 minutes. The food was good. The Cajun fries were amazing. Shrimp was also very well seasoned. read more

Families gotten together for Xmas Eve at home. We made festive homemade breakfast and lunch. For dinner we didn't want to cook and get something to go..... We were craving for Cajun seafood and wanted to try this place to go. We had about one hour to get our order to be placed in person or online. We go there 45 minutes before closing.... We decided to order separate corn and potatoes due to seafood allergy for the vegetarian members. 2 order of garlic butter corn - It tasted fine 2 order of mild Cajun potatoes - It was alright 3 orders of Rice 1 pound of garlic butter headles and ezpeel shrimps - $18.50 1 pound mild Cajun king crab - Only 4 pieces of leg that cost us $73.99 pound What a RIP OFF. Most of the weight were on the shell- there weren't any meats in the crab legs at all. It was also rubbery and hard to get the meat out. The service was okay and food was ok. Ambiance is nice. Overall, the food was okay and it way overpriced for the holiday! read more

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Good & quick service, no wait (most of the time), great prices! Their combo is such a good price! $100 for crab, mussels & shrimp. Already a deal in my book. I love the flavor here, you see lots of comparisons to boiling crab & no it's not exactly like boiling crab But I think they're pretty close! They have the consistency down with enough butter, pastey-ness & garlic. The only thing is their corn & sausage is always over cooked. So I wouldn't request it as an add-on if you're not doing a combo. read more

Hi second time here. And the service was REALLY BAD this second time around. The waiter or the cooks did a really bad job. All our food was wrong! They mixed everything up! My sisters order was wrong 3x!!! Nothing was coming out right here! read more

13 shrimps per 1b. All 3 bags had 12-13 shrimps. Been coming here for over 10 years. Quality and size of shrimps had gone down significantly. Feels lighter and I don't get full anymore from a 1lb order. I guess I have to order 2lbs now. Although the service was great and friendly. Always came to to check on me read more

The Kickin' Crab - Only 12-13 shrimps per lb SMH - Cajun/Creole Near Me - Chino Hills, California

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Got the shrimp (head off), clams, and garlic noodles. The shrimp and clams were super fresh today and the garlic noodles are always a must. We went to order to go for dinner and the server that helped us place the order was super friendly and helpful. The wait was only about 15 minutes on a Friday around 5pm, not bad at all. There's plenty of seating inside if you choose to dine in and theme goes well with the food. There's plenty of free parking in the lots around the area if you want to avoid the metered marking right out front. read more

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The garlic noodles here is good but the service is not so good I don't think I will be returning here I can find a place with better service to spend my money... read more

The Kickin' Crab - Cajun/Creole Near Me - Chino Hills, California

Brittany was such a great server! Everyone actually was very friendly and checked on us but Brittany did notice that our food was a little too spicy and without having to say anything came to check on us, and offer to have the heat level fixed for us! we appreciated that super attentive and helpful service from her! Food was so good and place was clean. those garlic noodz and calamari, chefs kiss. lol read more

Called to place an order for pickup but they said they don't do phone orders to go zero customer service zero stars don't waste your time

I ordered the fried fish tacos! What a disappointment, and how embarrassing to sell tacos like that. read more

The Kickin' Crab - They could at least try to add cabbage slaw! This is pathetic! Also this "plate" cost $16 I'm done w them. - Cajun/Creole Near Me - Chino Hills, California

This place was simply just OK. The bags are very small so hard to get food out of them and in one of our orders the shrimp shell was very hard to peel and soft. The corn was very mushy, not good at all but the sausage, eggs and potatoes were good. Seafood places are typically very packed but we received practically no service. Waiter only came to our table to take our order, drop off the food, and bring the check, so no refill. She did not check up on us. I didn't catch her name but she was more focused on to-go orders. Another thing we noticed was one of the other waiters was wearing crocs... not closed toed, they were your typical crocs with open holes Typical prices but it's annoying that you cant order half pounds since some of the food will go to waste if you don't finish. Would we come back again? Meh, I'd rather drive to Riverside. read more

My friend brought me to tho place to celebrate my birthday and my friend Christy. We shared a bag of shrimp . The potatoes and sausages where delicious, the sauces where full of flavor. The place was we'll keep and spacious. The waiter was attentive and promo to suggest her favorite choices . read more